ProFlowers
Reviews and Complaints

2 days ago I ordered my Mother flowers for Mother's Day, and after placing my order which was very easy to do and a great price, I looked at all the reviews and was shocked. They were horrible, stating that sometimes you don't even receive the flowers, and if you do they are dead and wilted, look nothing like the picture, and come delivered in a fed ex box that was thrown in the back of a hot truck. I was so worried that she wasn't going to get her flowers, or worse I would be embarrassed at the dead ugly arrangement that she was about to get. She got her flowers exactly when I wanted her too, and she said they were SO FRESH that the flower buds hadn't even opened yet. Also the box was cold as if it had been in a cooler specially designed for them inside the fed ex truck. I am SO extremely happy that I went with proflowers, I don't understand where all the negative comments came from. My experience was AMAZING and I will definitely order from there again! Thank you for surprising my Mom and making her Mother's Day great!

As someone who values the sentiment behind sending flowers, it pains me to share my disappointing experience with ProFlowers. I ordered a bouquet for a special occasion, only to receive a subpar arrangement that did not match what was advertised. The flowers were wilted, the vase was different, and a promised balloon was missing. Despite reaching out to customer service, my concerns were not addressed satisfactorily. The quality of the flowers did not reflect the price paid, leaving me feeling scammed and undervalued as a customer. It's disheartening when a gesture meant to bring joy ends up causing frustration and disappointment.

I ordered the pink, red & white roses ($19.99 plus small box of candy)for my daughter for Valentine's day. The order arrived on the day I specified. The roses are fresh cut and beautiful She was very pleased! She can't wait until they start to open up and become full. The order came to a little over $43.00 with the delivery charge and are well worth the price. Roses are more beautiful than florist roses. Thanks for making me look good! I will order again.

My husband sent me roses and chocolates from ProFlowers for Valentines Day this year. They arrived at my office on 2/12 and I brought them home that afternoon. Today I am throwing them in the trash?-it's 3/4. THREE weeks of extreme beauty. Never have I had roses last as long. They were not delivered by a delivery person but by a UPS man in a sealed box. They arrived in bud form on a very cold day. Wasn't sure how this was going to turn out but they were absolutely gorgeous. The only small thing we may have changed would be for you to add a few bunches of baby's breath. Other than that A+ perfect!

I have ordered several times and every time my Mother was absolutely thrilled with the order. She has never been disappointed in the quality or delivery etc. I did have one issue with the company and that is NOT knowing the shipping and handling cost upfront before inputting all of my credit card info and getting a confirmation number. I was charged for 3 different things this last time. I immediately called customer service and am waiting for a partial refund in the next few days? I got an email so I am not worried about it though a company should, in my opinion, give you a grand total BEFORE you input your credit card info. Other than that... the flowers do not disappoint, they are always lovely if you ask me.

I have been using ProFlowers for special occasions for over 7 years and have never been disappointed. The flowers always arrive in Bud form and bloom beautifully over the next few days giving the receipient plenty of time to enjoy their gift. The flowers always arrive on time.
Recently a unique experience made me appreciate ProFlowers so much I felt the need to brag on them publicly. My parents had unexpectedly left their vacation home early and incidently the same day my gift arrived. I frantically tried to reschedule the delivery but betweeen UPS and ProFlowers there was nothing to be done.
I called my Mom and explained she would not be getting her Flowers as she did not inform us she was leaving early. Then unexpectedly ProFlowers shipped a new set of Flowers to her for FREE! I was in awe of this. Completely over and beyond my expectations.
While I hope this type of thing is avoided in the future it is so nice to know ProFlowers has my back and that I can rely on them to help me show my loved ones how much I care!

Bill Strauss, CEO
Pro Flowers
*** WA3
Belfair, WA. *** May 7,2020

Ref: Order Number E
UPS Tracking Number 1Z 6A8 5T9 [protected]

Dear Mr. Strauss;

Recalling Tom Peters, the author of In Search of Excellence; "95% of the customer will not call or complain about a problem with a product or service, but the remaining 5% will " I'm not sure how this statement might impact your business, but before I retired, it provided dividends for many years.

Pro Flowers has risen my Ire to a level not easily attained. I am writing to you this afternoon because of a complete lack of responsibility from your Customer Service Department and the UPS deplorable lack of accessibility to receive a compliant/feedback for the Excellence services they are reputed to give.

We live in the Desert, very close to Palm Springs. The temperature yesterday afternoon was 105 degrees. I walked out of the front door at 2:30pm and discovered a box of Flowers lying against the front door jam (see photo). I picked up the box immediately noting that it was very hot. I gave the box of flowers to my wife; upon opening the box it was noted that the flowers were hot, the packing material was hot and the flowers were just about dead.

I immediately called UPS, while my wife called your company to notify them of this problem.

I struggled for quite a long time trying to report this incident to UPS. After going round and round their voice mail, I finally discover the box was dropped off at 11:24am Interesting, we were home all day, setting about ten feet from the front door and never hearing a door bell ring or a knock on the door (as has always been done in the past when UPS has a delivery). Additionally, as I tried to get a person or a VM link to leave a message, I discovered that UPS has veiled there ability to receive feedback and there is no way to let them know about what has happened. There final message was to go to their website to send feedback. I did, only to discover the only feedback system was to file a refund request. I tried that and found a message that directed me to go back to the vendor with my compliant. The bottom line here is there is no way to give UPS any feedback on the poor service provided by their driver.

An additional thought about the UPS overall service aside from their hiding from any feedback, is I noticed your box was sent out on the 6th, delivered on the 7th. Based upon the contents of the box, the Roses being packed without any form of moisture to assist in their condition during transit, it seems the distribution network does not particularly handle fragile flowers well. Ie. No particular care needed to deliver flowers, perhaps setting in a hot warehouse for hours before being sent out for delivery, there by compounding a temperature issue?

Going forward Mr. Strauss, your selection of UPS as your distributor of choice might need reevaluating. As a matter of fact Bill, you, as CEO should try to personally dial their 800 number and see how easy it is to try to get anywhere in their maze: ***877.

Concurrent with the above, my wife spent 45 minutes with your Customer Service associate trying to get resolution to the delivered dead flowers. She stated the high level of frustration with the CS reprehensive, who at first did not acknowledge a problem, then offered her a $10 off the next order. She told him she want a new order of flowers to replace the dead ones. After a long period of bantering back and forth, he said he would send a replacement order that would be delivered on the 19th of May; a long way off from Mother's day! More arguing ensued, she asked for a supervisor and was told there was none. She also asked for a delivery for Monday, the day after Mothers day would be acceptable; he reiterated the May 19th date again. The bottom line here Bill, is a credit was finally agreed upon to the charge, which was $85.35. The issuing of this credit did not come without a lot of jawing back and forth, what a waste of time trying to be a customer of Pro Flowers.

I will apologize for seeming to be a bit verbose Bill, but I feel compelled to let you understand what may be filtered to you and/or your office.

Sincerely,

Ron & Debbie Althouse

Incidentally, if anyone desires additional information, I am available at... to share details, pretty much 24/7 these days as we are still not permitted to leave the house, still

ADDEDUM

10:10 AM, 5/9/20 Just saw a UPS truck stopping next to my house delivering a box of flowers to my neighbor, went out to talk with him. I explained what happened yesterday; he could only say he has heard this before and that he is not aware of any number to call other than the one I already tried. He did add that some drivers are "germaphobic" and will not even touch a door bell or knock on a door.

On Tuesday after I ordered for next day delivery on Monday, they called to ask to delay the delivery. They say they needed to find a "local florist" (does that tell you something). Their accent is not understandable, but the tone is inhumane. You are obliged to repeat details on your order over and over again while they write it all down again (even though this is supposed to be online). They misunderstand you and you have to repeat details, or they doubt that your billing address is what you say it is even when you are looking at your account screen at home. This is the first time out of five orders that I have had this experience having to talk with them. They don't seem to have any kind of empathy, express any kind of sorry about the delay on their part. All this makes me very concerned about the quality of the delivery and what will transpire, adding to the stress with regard to my relative in the hospital. Also, you wonder whether any of your personal information which is stored in multiple places (online and in their country database) is secure. The calls with cs total over 40 minutes of time, and it really felt as if they try to stretch out the time for as long as possible, even though they lack much friendliness. Like I said this is the first time they have ever left an email to call them back.

As a follow-up, they promised that since they couldn't deliver Tuesday, they would try to deliver Wednesday, before noon to the hospital. I told them the patient may be checking out later today, and as yet, no flowers by noon. It is entirely feasible that this company will not deliver any flowers today thinking they will not be missed. Based on our conversation, these people are baiting the customer, and if you show any kind of irritability, they will make matters worse for you on purpose, out of their maliciousness. So rather than help the customer, they are looking for ways to cut costs, make a profit for themselves as subcontractors, and justifying it on the basis of any kind of perceived rudeness. Between their inability to communicate, their willingness to put you on hold and create frustrations, and their general lack of desire to provide for the paid for service, yeah, I won't use them again. I already deleted all my contacts in my address book, and am praying they won't eff up the other set of flowers I ordered for another set of people this week. Probably just writing this review, they will try to retaliate and eff up that order too. You wonder why I just don't call them back to cancel both orders? Because they are really odious people to talk to, you can't get a word in, they make you fight to try to get the simplest transaction understood. I am sure that a cancellation will take about 3 hours worth of phone calls! That would be a total of over $120 spent on two orders, one with possible extra fee for promised before noon-time delivery.

Today, Thursday, three days after the order date on May 30th, the full miserable revelation of the Proflowers/FTD scam has hit. They kept promising they would deliver to the hospital by noon on June 1, but by 3pm, I get a phone call from a woman with a nice "American accent" stating they couldn't deliver Wednesday, but they would try to redeliver again tommorrow! Here is the LIE: On the website of my Proflowers account under tracking, it states the flowers were already delivered by May 31st! They are LYING AND PRETENDING IT WAS DELIVERED! I call the hospital but such flowers were never received; they would log it in because he was staying in a unit where they would have to hold the flowers at the desk. I call my parent, and they did not receive anything! (My parent is also an Korean War veteran, even though he is not white. Maybe Proflowers discriminates against nonwhites, or their foreign telemarketers do).

Anyway just to rub it in these SORRY-ASSED SCAMMERS emailed me to tell me that my second order of flowers, scheduled for Friday, "is on the way" -- another set of people, just in memorium from several years back. You know, they picked the wrong person to lay a scam on. It's very clear that they use these sub-sub contractors, florists working out of sweathouse garages, to assemble flowers or to delay delivery. On Monday the telemarketers said they are answering from the Philippines. So this is the level of "random SCAM." The last few years, I had just been lucky. They don't care about people, all they care about is money! They picked the wrong person to lay a scam on, because I am also a journalist, and I am going to write an article about this, because this is just the tip of the TTIP iceberg everyone! (Just wait till TTIP passes! They'll be selling us dirt and calling it a panacea in a pill pocket!)

Days after the order (now Saturday) the status of the order is the same; they act as if the order "has been delivered" and the order shows as delivered but there is NO TRACKING INFORMATION, unlike the other order which shows tracking information by UPS. The one saving grace is a time-delay in charging PayPal. They already charged PayPal for the bouquet "that never arrived." (It was supposed to be a Pink Florist Designed Bouquet, meaning the shop even had options on Pink. And just to show how malvo they are, Proflowers Twitter over the past couple days has shown (https://twitter.com/proflowers) pink shower motifs.) I cancel the payment on the next order of flowers and notified PayPal the reason why: both flower orders were the same price but only one actually delivered.

I placed an order for a Clear Skies bouquet. What was delivered was a birthday bouquet, FOR SOMEONE ELSE! The florist mixed up the deliveries. I called Proflowers customer service immediately, and was told that they would contact the florist and get back to me via phone call or email. No one ever called or emailed. I called back and was told that El they have to wait to hear back from the florist. The very next day, still no response from Proflowers, so I call again. I’m lied to immediately and told that the refund has been issued. I used to work for this company, and am familiar with the refund confirmation email that gets sent to a customer. This email never arrived, and the order still showed active on their site. Called AGAIN, and was lied to AGAIN, this time agent said that email had been sent (she really only responded to an email inquiry, still not the refund confirmation.) Called yet AGAIN, and requested a supervisor. Spoke with “Jeff” who says that the refund has been issued, when I told him that I haven’t received an actual confirmation that f said refund, and let him know that I KNOW what a refund confirmation email looks like, he says “well, we’ve recently changed our system.” I told him that’s the most obvious bs story he could come up with and he chuckled. I disconnected the call.

I placed an 5/5/2022 for two gift baskets for my daughter for Mother's Day. I specified this was a business, the Container Store, and they should ask for Hilary Millican personally. It was to be delivered Saturday, May 7th.

I received two messages via email Saturday afternoon saying both gifts had been delivered. The first call I made that evening when my daughter said she had not received anything was to ProFlowers' customer service line and some guy told me I had until 9pm that night (5/7/22) to await the order, which is incorrect because the website says business delivery is 9a-6p. Residential delivery is 9a-9p. When the order still had not been delivered by 9pm that night, I called back to speak with some girl whom I could barely understand. She informed me “the plane was delayed” and they would deliver it later. I told her to have the order sent to my daughter’s home. In changing the address from the business to my daughter's house, this girl repeatedly kept interrupting me to the point I rudely told her not to say another word until I finished giving her the complete address. Again, the order was not delivered that night nor was it delivered Sunday, 5/8/22.

I checked my credit card and found the charges went through the same day I placed the order. I called Customer service Sunday night, 5/8, to cancel the order. I spoke with a man by the name of Danny (who said he could not share any more info about himself or his location) and who was the first person offering sincere help. He reordered the two baskets and they should be delivered 5/10/22. He also offered a discount on shipping.

This has been a debacle as far as I am concerned. My intent to is NOT pay for this as it was a gift to my one remaining daughter and I intended it to be delivered on the date I PAID for it to be delivered. If there was an error in shipping, SOMEONE should have called/emailed/texted me. I spent three days increasing my blood pressure due to poor communication and poor customer service with this company! I don't think $30 discount off a $162.60 total billing says "Sorry" very well. This company spoiled and impaired my daughter's Mother's Day! May seem like a snafu to ProFlowers but it was determined my use of the company from this point on.

I want a full refund for using my money for days and not sending product until 5 days after it was ordered to be sent 2 days later! And had I not persisted, God knows if the product would have EVER been delivered! That deserves a full refund AND an apology!

...

I ordered flowers on May 4,2022, to be delivered on May 6,2022. They never got delivered. After calling them five times and being hung up on, I received an email telling me they attempted to deliver them and no one was home. Which by the way is untrue, my whole family is there. Not one person knocked on the door all day. I’ve called them back to let them know nothing was delivered, they hung up on me again. I’d like my money back from this place,

My son sent Mother's Day flowers to me. Mostly dead on arrival. I opened as soon as delivered, and followed instructions. They look horrible, drooping roses, which do not perk up, dead fillers. I do not want to tell him b/c he would be so disappointed. I hope you will make good on this so I can send him a beautiful picture, like I always do. They were ordered by Jeremy Haselwood in GA.

Order flower from pro flowers, and it asks for credit cards, and I pay it, and they sign me up for this freeshipping.com nonsense. I see it on my credit card, I call them up and said it was through free shipping. Ask them to cancel my account because I can't do an account recovery, and it has been a day still no email. What a scam and BS never using Proflowers again.

Hi, I ordered flowers and pies from Proflowers. The flowers were delivered on the correct date however there was no note so the recipient did not know they were from me. The pies were not delivered. I called they said they were still going to be delivered that day on the 9th. By 8:00 pm, there was not delivery so I logged in to their chat. There someone told me they never secured a vendor. They would have to be delivered again but not until the 11th! They said as a favor, they would waive the shipping fee... to the order that was their mistake! I would like a refund or a partial refund for the inconvenience of missing note and no delivery. This was very important that they get them the same day.

I ordered Pumpkin Spice Forever. The composition was horrible. It looked nothing like the photo on your site. The roses were full blown and were not in harmony with the rest of the composition. They looked like they had just been stuck into the middle and they were too long. It looked like the thing had been put together with anything leftover from the weekend. I ordered these flowers on the October 6th for delivery today. It's disgraceful that you charge so much just to receive what doesn't look even near what it should. I ordered these from Italy for my sons wedding anniversary, they live in New Jersey. This isn't the first time I have used your company and have always been happy with the flowers received but this has been a great disappointment to put it mildly.
[protected] was the order number. I hope to hear from you soon. I'm sure you have my email address so you can contact me.
Thank you.
Lina Slobodian

I ordered flowers for my sisters on August 20. Her birthday is August 22 and still no delivery. I try and contact them and wont get any information on my order. They tell me they have tried contacting the flower shop on two different occasions and aren't able to reach them. I spent 100.00 on an item and have gotten no results this is crappy service. I barely get to see my sister and this was her gift from me.

I made an order online for flowers and it was not at all clear that there was a delivery fee that almost doubled the cost of my flowers! The fee was $33.99. I called in to customer service and was not given any satisfaction, I also spoke with a manager and no satisfaction there! Your website says that my satisfaction is guaranteed! I expect to have the $33.99 refunded to my card or I will put everything negative about pro flowers in every place I can find on the internet! It would be cheaper for you at this point!

RE: Pro Flowers Order #: [protected].
A week ago, I ordered 24 mixed roses and a vase online from Pro Flowers which were to be delivered during the daytime on 05-12-2021 (well after the Mother's Day rush). These roses were to be delivered to my wife to celebrate our 56th wedding anniversary.
When no flowers arrived, I called Pro Flowers at approximately 6:15 PM, to inquire as to the status of the flowers. I was advised by the Pro Flowers representative that these roses were unavailable. I asked her if someone from Pro Flowers should have contacted me beforehand and I canceled the order.
I WANT TO THANK PRO PLOWERS FOR DENYING MY WIFE OF 56 YEARS SOME ROSES ON HER ANNIVERSARY!
At minimum, Pro Flowers should send her some complimentary flowers with a sincere apology for detracting from this special occasion. They can be delivered (at no cost) to Frances Dyer, 617 Summerfield Place, Flat Rock, NC 28731.
Raymond C. Dyer
[protected]

Greeting: I order the above item on Mar.09 21. Order#[protected] to be delivered, on Mar 16 21. They delivered the flowers on 3/10/21. I call Pro flowers, they said they sorry for what happen. They said they going to resend on the 16 March 2021. But they took the excitement out of the situation.
It was for my wife birthday. Disappointed.

Someone used my bank card to make a purchase from ProFlowers of $108.60! I will be going to the bank on Monday and if possible charges WILL be pressed against whom ever did this. At this time I don't know how the transaction was made, i.e. which location. I will be asking for any information the bank can give me. I see others have called the store and gotten a dead number. I'm sure this will be the case, but something will happen.

Ordered flowers to be delivered on the 13th or 14th of February. ($19 + $3 to have this stuff delivered to my house but they can't narrow down the delivery time to the day I asked for.) Finally the flowers show up at 9PM but not the box of chocolates ($20). I call to complain. "Oops we'll deliver it tomorrow before 9PM." Wouldn't you think a disappointed customer would be the FIRST delivery of the day? Well maybe I wasn't the only one. 9PM comes and goes. Nothing. I call back. They give me a refund on the chocolates but will not disclose what local flower shop it was coming from (Don't want to do business with them), the refund will apparently take a couple days (no specifics on that either) and the customer service rep insisted I hang up first. Why? Because if you stay on the line it has you do a survey and I guess they don't want the negative feedback. Funny that. Maybe that's why when you're on hold the recording reminds you that ProFlowers is #1 on the JD Powers list for great customer service. Well when you don't let anyone give negative feedback I can see why.

I have been ordering from Profilers for many years. Have 1 Valentine's delivered tomorrow. Feb 11. Tried to order an arrangement online to be delivered Monday Feb 15. Online would not let that happen. Called the 800 # and after much back and forth, Agent told me that after Feb 14 they would Not be able to deliver.
So assume Profilers is Out of Business next week. Beware!

1/31/21 this morning someone used our credit card to purchase and proflowers online rep couldn't help me with anything. I have the proflower store address it was purchased from which is '4848 Eastgate Mall, San Diego, CA 92121'. I tried calling and the store number is dead. The fraudsters made a $54 purchase . We live in IL, so I don't know how they made the purchase, but I would like to press charges.

I ordered this morning flower for my girlfriend.@ 13:33 I get an email confirming delivery. When she calls *******@1900 and I ask how was the item delivered, she says what Pkg, I tell her the flowers, she says not delivered. I call and was told they have till 20:00. It is now 21:00 no flowers, I'm so embarrassed with the lousy service provided and in essence I was ripped off. The CS agent could truly care less! My next contact is my bank to complain of creditcard fraud Go somewhere else and get better service. At least get a kiss with the service they give you! I looked like a fool, the surprise was blown and still no flowers! I clearly got ripped off.

I ordered a fall arrangement to be delivered to my daughter on 11/6 for her birthday. They were not delivered and when I contacted the 800 customer service (which by the way it was obvious that they were in India, Pakistan, or the Phillipines or somewhere OUTSIDE the U.S.) on 11/6 starting at 7 pm EST the so called service was appalling and totally incompetent. I was on the phone for at least an hour being passed around from representative to representative and a Ms. Susie said she was messaging the local FL florist to upgrade the arrangement and make sure it was delivered today 11/7 by 4 pm-it was not. and as I write this it is 6 pm. Now I have spent another hour going from 1 rep to another and when I was transferred to someone name Jenny supposedly in the US, in CT, I was disconnected after going through my whole story yet again and having her tell me that the local florist was just not answering.

This is the worst customer service I have ever gotten-basically NO customer service-just "we cannot tell you who the local florist is because of some privacy policy" and why don't we just try again for tomorrow! UNACCEPTABLE! As a customer I have a right to know what US local florist is being used and Pro-Flowers should be totally reviewing their overseas call centers who simply spout platitudes, but cannot DO anything and also the below grade florists. Usually when there is this much ineptitude, there is a problem at the corporate level.

Dissatisfied!
Patti Beattie
[protected]
[protected]@gmail.com

Received an email from ProFlowers for a $15.00 Off Coupon Code. I've been away from home staying with a just-out-of-the-hospital family member. My husband and I have been apart for about 6 weeks. He's been having a very frustrating time while I've been away, and thought, "well you know, I can send HIM some flowers to cheer him up". I placed my order on Friday August 28th prior to lunch. Order #[protected]. I read, and triple read the delivery date offered - that day. Was a bit skeptical, but yes, that IS what it said. Friday came and went, and 1/2 of Saturday came and went, no notification of delivery. I called customer service. They informed me the bouquet I requested isn't available. "Huh?", I thought. "Why didn't someone contact me?" The CS rep informs me they are not able to meet my request and the earliest delivery date they have now is Tuesday September 1st. Would I like to try a different arrangement? "First, before we get to that, I'd like the $22.97 delivery and processing fee removed from my total". "Am not agreeable with paying for something I didn't get, delivery". After quite a bit of back and forth, the CS rep agrees. Second, we move to picking out a replacement arrangement for the original. I mention that I am looking for something Red, White, and blue, since my fellow is a 27-year retired Navy Veteran. The website shows a dozen assorted roses. "Is it possible to get that dozen in Red, White and blue roses?". "No", she responds. She offers a suggestion of The Joyful Bouquet. I look, clarify with her the Oriental Lilly's are Red, and the other flower is blue. "Can we add some Baby's Breath to make it a true Red, White and blue?" Again, she responds, "No, not available". At this point I'm getting quite ticked-off. I had already been on the phone with one rep prior to this one for over 30 minutes, to being forced to call back because the other rep kept acting like she couldn't understand me. We terminated the call. Now, I've spent another 40 minutes only to keep getting a "No". "Okay, the other arrangement came with a vase, this shows there is an additional charge for the vase with The Joyful Bouquet - correct?" She affirms. The Joyful Bouquet is $20 more than the original arrangement with an additional $10 charge for the vase, before we add the $4.99 charge for the card from the other order. A total of $66.00. "Now, I'd like the $15.00 off, and the $22.97 off". "Should bring the total to $28.03". "Ma'am, I cannot take the $22.97 deduction, but am able to send you a $20 coupon to use at a later date", she tells me. "Okay, I'm fine with that. That would give us a total of $51.00 plus the $4.99 for the card - correct? $55.99." "Yes", she answers. About 30 minutes later I log into my account. The original order is still there, and now there is an additional order for $89.86. Order #M2562742901 Date: 8/29/20. The "Because I love you" card isn't on the order. What the heck? It occurs to me to check my bank balance. Yes, both charges are showing on my card. And on top of that, I once again, am going to be forced to place another 40-minute call.
I am not a happy camper.
Dyonne VanThiel

Please refund the complete 2nd order. I'd prefer to keep the original order with the card included, however, am requesting a refund of the $22.97 for delivery and surcharges. My time is worth a lot more than $22.97, and I'm sure your loss of business from me is too. I've been ordering from ProFlowers for years and years. Ordered all the flowers for my daughter's wedding under a crunch after the local florist was unable to fulfill. Seems things aren't as customer friendly since FTD has become involved. And the customer service, well, it's lacking. You'd be better off with some local CS representatives that understand our language, have a good phone connection and are friendly. Not simply courteous, but friendly.
I will probably use my $20 coupon credit in the future (should I receive it), after that am real unsure how much business will be given to ProFlowers.
That is a sad thing.
Dyonne VanThiel