Menu
For Business Write a review File a complaint
Protea Hotels

Protea Hotels review: poor housekeeping

E
Author of the review
5:52 pm EST

To whom it may concern

It is with a sense of disappointment that I draw your attention to a matter that should generally not be necessary. On arrival at Protea Marriott Hotel Bloemfontein on 10/12/2019, we were promptly checked into room 106. My first call was the bathroom and upon lifting the toilet seat I was greeted with urine splashes on the rim and a little faecal matter in the bowl . Bear in mind I had just driven 570 km from Pietermaritzburg and expected nothing less than a clean toilet.

I went ahead and wiped the seat, and flushed so I could use the toilet. Regretfully, I should have taken a photo of the evidence. I then went to reception and was offered room 104. I find it hard to believe that the room was cleaned and this was overlooked. Also I hadn't bothered to notify staff of the bath mixer handle that falls off each time it is used (room 104).

Its obvious Protea Marriott Bloemfontein don't take their guests seriously

I await your response

E.M Parak
[protected]@gmail.com

0 comments
Add a comment
  1. Protea Hotels Contacts

  2. Protea Hotels phone numbers
    +27 861 119 000
    +27 861 119 000
    Click up if you have successfully reached Protea Hotels by calling +27 861 119 000 phone number 4 4 users reported that they have successfully reached Protea Hotels by calling +27 861 119 000 phone number Click down if you have unsuccessfully reached Protea Hotels by calling +27 861 119 000 phone number 0 0 users reported that they have UNsuccessfully reached Protea Hotels by calling +27 861 119 000 phone number
    100%
    Confidence score
    Central Reservations
    +27 214 305 300
    +27 214 305 300
    Click up if you have successfully reached Protea Hotels by calling +27 214 305 300 phone number 1 1 users reported that they have successfully reached Protea Hotels by calling +27 214 305 300 phone number Click down if you have unsuccessfully reached Protea Hotels by calling +27 214 305 300 phone number 0 0 users reported that they have UNsuccessfully reached Protea Hotels by calling +27 214 305 300 phone number
    100%
    Confidence score
    International
    +27 214 305 000
    +27 214 305 000
    Click up if you have successfully reached Protea Hotels by calling +27 214 305 000 phone number 2 2 users reported that they have successfully reached Protea Hotels by calling +27 214 305 000 phone number Click down if you have unsuccessfully reached Protea Hotels by calling +27 214 305 000 phone number 0 0 users reported that they have UNsuccessfully reached Protea Hotels by calling +27 214 305 000 phone number
    100%
    Confidence score
    Head Office
    More phone numbers
  3. Protea Hotels address
    Main Rd, Sea Point, Cape Town, 8005, South Africa
  4. Protea Hotels social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
Protea Hotels Category
Protea Hotels is ranked 151 among 518 companies in the Travel and Vacations category