CB Travel and Vacations Protea Hotels poor housekeeping

Protea Hotels review: poor housekeeping

Ebrahim Parak of US

Dec 15, 2019 5:52 pm EST

To whom it may concern

It is with a sense of disappointment that I draw your attention to a matter that should generally not be necessary. On arrival at Protea Marriott Hotel Bloemfontein on 10/12/2019, we were promptly checked into room 106. My first call was the bathroom and upon lifting the toilet seat I was greeted with urine splashes on the rim and a little faecal matter in the bowl . Bear in mind I had just driven 570 km from Pietermaritzburg and expected nothing less than a clean toilet.

I went ahead and wiped the seat, and flushed so I could use the toilet. Regretfully, I should have taken a photo of the evidence. I then went to reception and was offered room 104. I find it hard to believe that the room was cleaned and this was overlooked. Also I hadn't bothered to notify staff of the bath mixer handle that falls off each time it is used (room 104).

Its obvious Protea Marriott Bloemfontein don't take their guests seriously

I await your response

E.M Parak
[protected]@gmail.com

Keywords:

arrival bathroom checked clean disappointment faecal matter reception response toilet urine

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Main Rd, Sea Point, Cape Town, 8005, South Africa

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