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Public Service Electric & Gas [PSEG]

Public Service Electric & Gas [PSEG] review: Worry free

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I have been paying for a worry contract on my current water heater that was purchased new in July 2010, so a little more than 13 years. On Monday 9/4 late at night I heard a loud high pitched sound coming from the water heater, Tuesday morning I had no hot water. I tried calling PSE&G and had to deal with an annoying AI rep taking in circles so I made the first available appointment online. The appointment was today between 9am and 12pm, the repair person showed up around 11am. I was told the part needs to be ordered but they are not sure how long it will take, and once it arrives I should make another appointment. This is unacceptable! If I call a private plumber and pay it would have been fixed, or most likely since my water heater is so old replaced. The part is around $40, I paid much more than this for this contract for 13 years. It’s just not worth it to have this contract. Tomorrow I have a plumber coming to my house since I was told the water heater is old and the high pitched sound doesn’t sound like what the service rep described should be fixed so I am literally just wasting time. I guess this is what happens when a company monopolizes an area and there aren’t any choices or competition, the service goes out the window. I would appreciate if PSE&G would stand by their agreement and fix my water heater timely, a week without hot water is not acceptable.

Desired outcome: I want my water heater replaced, since the part is not readily available and has yet to be shipped.

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  1. Public Service Electric & Gas [PSEG] Contacts

  2. Public Service Electric & Gas [PSEG] phone numbers
    +1 (800) 436-7734
    +1 (800) 436-7734
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    Emergencies
    +1 (800) 880-7734
    +1 (800) 880-7734
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    Emergencies
    +1 (800) 490-0075
    +1 (800) 490-0075
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    Emergencies, Long Island
    +1 (800) 490-0025
    +1 (800) 490-0025
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    Residential Customers, Long Island
    +1 (800) 966-4818
    +1 (800) 966-4818
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    Business Solutions Center, Long Island
    +1 (800) 490-0085
    +1 (800) 490-0085
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  3. Public Service Electric & Gas [PSEG] emails
  4. Public Service Electric & Gas [PSEG] address
    80 Park Plaza, 10C, Newark, New Jersey, 07102, United States
  5. Public Service Electric & Gas [PSEG] social media
  6. Maria
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    Oct 29, 2024
Public Service Electric & Gas [PSEG] Category
Public Service Electric & Gas [PSEG] is ranked 9 among 80 companies in the Energy and Power category