Public Storage’s earns a 1.2-star rating from 327 reviews, showing that the majority of storage unit renters are dissatisfied with their storage solutions.
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Billing
In late July of 2021 I rented a storage unit from Public Storage in Lake Worth FL. I was informed by my mover that the rate I was quoted might be short term and that I should inquire about that issue with Public Storage. I was informed by a customer service rep that my rate would not go up in the first six months and after that "if" it went up it would only...
Read full review of Public StorageUnethical behaviour
I was renting parking space for about 3 years now. After many complaints about debris damaging my vehicles, and even an official complaint 3 months ago nothing has been done! The tip of the iceberg was on Saturday Dec. 4th, when I came back from work to park the truck and pick up my car - beer bottles and urine all around. This situation forced me to immediately vacate the parking space. I am not paying over $200 a month to have my car covered in urine! When I went to the office today, I was told they would not refund the payment they just charged two days ago. To make it clear once more - I was forced to leave. I called the corporate to complain, apparently they only have people taking payments, but not helping for complaints.
Desired outcome: Return December payment
Pictures attached.
admin fee
On Oct. 31, 2021 I called Public Storage to rent space to store a car over the winter. I was going to measure my car, but the agent on the phone said if I gave them the make and model of my car they could tell me if my car would fit. I told them my car was a Mustang and they told me it would fit into the 10 by 15 storage unit. So I agreed to rent the unit G022. Conf. #[protected]. They said they would be open on Sat. So I went on Sat Nov. 6, 2021 to move into the unit. When I got to the office around 2:00 pm they were closed, even though the office was supposed to be open all day. I then went to the unit and found that my car would not fit inside the unit, even though they said it would. They made a mistake. 100% their fault. They will not return my $26 admin fee. This is wrong. I want a refund of my $26 admin fee. What kind of company is this? Even if I spend more money for a bigger unit, they will not credit me with the admin fee. I am a past customer. They should not treat me this way. The customer service people only say what their policy is, and do not use any common sense. My email is [protected]@att.net
Desired outcome: return of my $26 admin fee
unit 122 2235 Colonial Blvd Fort Myers, FL 33907
I had to vacate unit 122 because I was threatened by another unit owner. the incident was reported and advised i was moving out. upon moving things out the incident occurred again. The main threatened to kill us by bashing our brains. this was reported to Phil more than once and to Stephanie who stated she would bring the matter to her her regional manager and that Laura would review the case and get back to me. As of today no one has reached out to me and i am frightened to return and get stuff out of my other unit because the man is still on property and I can run into him at any time. I am disgusted at the way it was handled because nothing was done nor a call to advise that I was the one that needed to file a police report and escalate to your portal. I was told Laura Randolf was to get back to me and here i am calling again and now I am being told what needed to be done.
Desired outcome: need the regional manager or someone higher up to call me back
Bait and switch price practice
I've had to extend my time being abroad due to covid 19 and other issues, I have my account with public storage since 2017, the account is on autopay and always have paid the fees for my unit on time, however, public storage have increased my price 3 times already, I just ckecked my account and realized that since july they have increased the monthly fee by another $25! this is so unfair!? I am paying now double of what I started paying, I called customer service and their attitude is "you can come and take your stuff out if you don't like it" "there is nothing we can do"
I have paid a total of around $8, 000.00 so far to public storage and instead of helping me in giving me a discount for being a loyal, paying on time customer, they keep increasing my monthly fee without even letting me know. Now, you think is fair?
they know there is nothing I can do since i'm not there to move my stuff to another storage provider, I am telling you my experience so you can judge for yourself.
My advise if you use their service... Do not put your account on autopay, let them bill you!
I will appreciate if I can get a call from one of the members in upper management hoping there is something you can do for me.
(remember I am abroad, you can reach me on my email [protected]@gmail.com or my cell/whatsapp [protected]
jose n
gilbert, az
Desired outcome: TO GET A REFUND AFTER 3 UNFAIR AND ILLEGAL PRICE INCREASES
Poor Customer Service
I called customer service today three times over i problem I am having with a payment not being received. The last person I talked to talked over me and disconnected instead of transferring me to another representative or supervisor.
very poor customer service. This changes things
The problem is I made a payment on 4 Oct but its stuck in pending. We did recently move and I am not sure if this is part of the reason. However, the bank says that a "request for payment" has not been submitted. All three customer service folks from public storage says not so, it should be automatic or some other variation. That may be so, but what do i do?
These conversations took place on 11 Oct in the late evening. Please dont confuse this with the conversation I had on 10 Oct. This agent was excellent
Desired outcome: talk to all three of them. Please dont not fire anyone over this misunderstanding
Bait and Switch Price Tactics
Public Storage explicitly (verbally, of course) told me my storage unit was going to be $69 per month (plus $15 per insurance + taxes).
They've now raised it a 2nd time in less than a year to $135 per month.
They claim since the contracts are month to month they don't guarantee any monthly rates - DESPITE what I was told when I asked in person.
Then, when contacting their customer service department, the rep I spoke to said they actually raised rent prices every 6 month and don't tell people when they are signing up.
I'm sure their legalize is locked up, but they should not be allowed to hike prices on the fly. It's a real scam.
Don't ask me why she was so upfront with me, but if that is the case, then need to tell consumers that before signing on to any contract.
They are a TOTAL AND COMPLETE SCAM. Do not use them unless you have no other options.
Overpayment/refund
I paid my rental storage charges in full and on time. I moved out one week later and Public Storage refuses to refund my overpayment or even reply to my letters. This location was not air conditioned and my items were damaged with rodent urine and feces. I rented this unit for about 2 years only to be treated like this in the end. As a military veteran and loyal customer, I feel betrayed by Public Storage. L. Simmons
Read full review of Public StorageSupport, unit, company
The public storage location used has thrown away my items before, when a se unity breach happened and they took it upon themselves to believe it was "just junk". I was moved then into a new multi unit grouping, where I was locked access from many times, once for a few weeks because of "security" concerns.
I tried talking to the manager, recieved excuses for not being present to unlock the door accessing my storage (during normal business hours), and lecture on tone... which I did have because after years of being locked out and having my stuff thrown, , you bet I'm upset. That call resolved nothing but a "if you don't like it then you can go ahead and vacate".
When I tried to contact the corporate office, nothing. They don't answer their support line. After 3 email attempts I finally got an answer, very unprofessional response, but beyond that, still not addressing my concerns.
I will be vacating and found a better company to store with.
Centreville, virginia lee highway in centreville, va
This occurred in 2014. Would like to resolve and get true story about this. Wish we could. Have no pictures of unit. As they were on older cameras and cellphones. So that again is gone.
1. They were not truthful about fees.
2. They were not truthful about being late etc?
1. One minute on the phone was one thing, the next was another fees.
Basically they needed an action to keep their jobs.
I want their badselves period. I am asking for a ltr from the CEO of the company which is based in california?
Basically needing an action to keep their jobs they did this. Hardly notified me period. Again said one thing and then another.
They have absolutely no idea what we lost.
How about wedding pictures.
Scrapboks from childhood, and family pictures. Also my personal military records.
Military records (not obtainable).
Pictures of my family. Today I have none. Again none.
My entire perfume collection (worth quite a bit period).
If you are questioning that. Go to ebay, and ask if you can pull up records for
Psalm23 or perfumenut or perfume hobbiest.
These names were what was used in yrs when ebay started. You had to have a name etc. Thus those were my names.
We had a book library to the likes not seen. All my husband's books, like from the miitary, firearms.
Like I said. They needed an action to keep their jobs. And were in a awful hurry to sell what was in our storage box. Did not really notify us. So there was something that someone was maybe in a hurry to do.
They needed an action to keep their jobs.
Asking for action from the CEO of that company. Maybe compensation that can be agreed to.
Like I said, you have no idea what we lost.
If you want a review from me regarding public storage. This. -1
There are better companies. This company says one thing and does another. If they need money then they will lie, cheat and steal like they did to get it.
Review rating -1.
Marguerite G Kendall
[protected]@gmail.com
Desired outcome: Lied and stole our storage unit. Took our lives period. Needed an action to keep their jobs.
Storage locker @ Granada Blvd Ormond Beach, FL
I have been renting multiple units at public storage for over a year. I was waiting on a larger unit to open up that would be large enough for the contents of at least a couple of my units. When one opened up I reserved it paid for it and couldn't move into it immediately but it's all within a few days. All of my units were paid up to date, I gave the...
Read full review of Public StorageRent Increase
I have been renting for 10 years under Ez Storage. Recently, rich people from California bought this up - wonder if this is still USA Recently had a extra large rent increase during COVID19 pendimic. I can only guess why. Bottom line, This is a greedy super greedy California outfit - who knows if its owned inside USA. Rent raised in 2 months by 30% - and I called and was told that California owners need more money to live on - what a royal rip off.
Desired outcome: Stupid to rent with Public Storage
I paid my bill and public storage disabled my access
My bank told me that my payment has been sent to public storage on June 30 for the July payment. Public storage didn't have enough representatives to input my information and held it out until you sent me a email telling me that my payment was delinquent. They claim that since it was not the full amount because my payment amount has changed they didn'tPut...
Read full review of Public StorageI reserved 10x5 and on 6/27/21 -6/28 after 2pm. Move in no one in office for transfer.
Acct # 54858583. The price wasn't the problem. I was asking for an itemized list of charges for 3336 and transfer 3302 6/27/21-7/1/2021 Amber was not willing to cooperate to listen first and answer second. I said I"ll talk to your boss! Amber yelled I am the boss! I will move out 7/2 take my business somewhere else refund of some money.
Read full review of Public StorageMissing items and refusing to show cameras
Today I moved my belongings out of storage, accidently left my mattress and box spring there in the hallway, we were not gone long maybe an hour, when we realized it was missing. We went back and my bed was completely gone. We had asked who been here since we left or who has been on the 3rd floor which is where my things were left, in the hallway, the...
Read full review of Public StorageI am paying for a spot that has a vehicle parked in it.
I rented a spot to park my RV in and was given a spot with not enough room. This rental was to begin about 5/3/2021the vehicle parked on either side was over the lines. I was eventually given another spot and charged an additional fee for switching to another spot that was not my fault. I was eventually given another spot and come to find out it has a truck...
Read full review of Public StorageStorage rent doubled
This company has zero marketing skills when it comes to dealing with their customers. My storage rent doubled from one month to the next which is absurd. Needless to say i had to clear everything out and look for a better price somewhere else. I rarely complain but people need to know what's in "store" for them when they sign up with this lame company. Nevertheless the office staff were very helpful and friendly and i have no complaint with them.
Desired outcome: This definitely will not be resolved by Public Storage
customer service
Just spent an hour dealing with rude customer service people just trying to switch units after renting from them for two years. First off they refuse to pro rate so if you move out early they keep your money. When I was sent the wrong unit info to move to they got all snotty and after an hour I'd had it and they were just talking over me. Find someplace else and save yourself headaches
Desired outcome: Respect for long time customers
Illegal practices - the worst experience
I purchased not (1), but (2) storage w/ PS, in good faith. I was charged full price for the 2nd storage as well as for the lock, which I believe I was an overcharge; especially compared to competitors!! I've always used PS. I placed a review about that & never heard back from anyone. I filed a complaint on being harassed by the facility, I never heard back...
Read full review of Public StorageService for my storage
I have just started my stay at public storage in livonia mi, I am very busy and not very smart w online stuff, soo I started my stay in January went in to livonia location to pay in person, the manager Chris took my card and manually put it in cuz my card wasn't working soo I thought I was there to pay my bill.soo time Flys by next thing you know I look at my email and says I have not made a payment and I have now have a bunch of additional fees for my bill not Being paid, soo next I go into store with cash to pay bill this time I was locked out of my storage, soo at this point I'm need a tarp and a couple hand tools from storage now there saying I owe like 395 and cant get into storage until I pay in full, soo I g
Had to spend 250 for new tools cuz I didn't have the 395 just sayin I want to get the stuff out for you guys aand get you paid up u guys run your shop like a pawn shop just think you need some different employees that carry out there job function correctly.soo Chris the manager gave me Rachel number her boss I've called her 2 times with no response please call me [protected] my name is Alan lapointe
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Public Storage Contacts
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Public Storage phone numbers+1 (800) 567-0759+1 (800) 567-0759Click up if you have successfully reached Public Storage by calling +1 (800) 567-0759 phone number 0 0 users reported that they have successfully reached Public Storage by calling +1 (800) 567-0759 phone number Click down if you have unsuccessfully reached Public Storage by calling +1 (800) 567-0759 phone number 0 0 users reported that they have UNsuccessfully reached Public Storage by calling +1 (800) 567-0759 phone numberExisting Customers+1 (800) 688-8057+1 (800) 688-8057Click up if you have successfully reached Public Storage by calling +1 (800) 688-8057 phone number 0 0 users reported that they have successfully reached Public Storage by calling +1 (800) 688-8057 phone number Click down if you have unsuccessfully reached Public Storage by calling +1 (800) 688-8057 phone number 0 0 users reported that they have UNsuccessfully reached Public Storage by calling +1 (800) 688-8057 phone number+1 (866) 444-4747+1 (866) 444-4747Click up if you have successfully reached Public Storage by calling +1 (866) 444-4747 phone number 0 0 users reported that they have successfully reached Public Storage by calling +1 (866) 444-4747 phone number Click down if you have unsuccessfully reached Public Storage by calling +1 (866) 444-4747 phone number 0 0 users reported that they have UNsuccessfully reached Public Storage by calling +1 (866) 444-4747 phone numberPay by Phone+1 (888) 797-6980+1 (888) 797-6980Click up if you have successfully reached Public Storage by calling +1 (888) 797-6980 phone number 0 0 users reported that they have successfully reached Public Storage by calling +1 (888) 797-6980 phone number Click down if you have unsuccessfully reached Public Storage by calling +1 (888) 797-6980 phone number 0 0 users reported that they have UNsuccessfully reached Public Storage by calling +1 (888) 797-6980 phone numberModify Your Reservation, General Questions
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Public Storage emailssupport@publicstorage.com100%Confidence score: 100%Supportlkind@publicstorage.com89%Confidence score: 89%
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Public Storage address701 Western Avenue, Glendale, California, 91201, United States
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Public Storage social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 28, 2024
Most discussed Public Storage complaints
Renting a storage unit for $707 a monthRecent comments about Public Storage company
Unprofessional, lazy, hap-hazard, irresponsible behavior of the employeeOur Commitment
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