Putco
Reviews and Complaints

My name is Moyahabo Moshiga, my id: [protected] and my adress is 22500 Mamelodi East Ext4.
My car details: Mazda 2 Dynamic 1.5 hatch bag the colour is light blue.
My email adress is. O. [protected]@gmail.com
Cell number: [protected]
On the 15th of September 2020 at around 06:40 in the morning a putco buss bumped my car and I was with my 3 year old in the car he just drove off. My whole front part of the car was damaged my fork lights are not working anymore and my rear mirror on the right hand side is not functioning well like it used too, and the water pumb is broken as well. I was so dissapointed that he is the one who is at fault because I was waiting on the right lane on Tsamaya road approaching Masakhane brigde. He just damage my car and drove off like nothing happened. This is so traumatic for me and my little boy, I would have died, Thank God he saved my life. Or he took an advantage that I am a lady.

On Monday the 31st of August 2020, the new bus driver for shift number 9157 Sunninghill to Naledi in the afternoon after 5pm did not stop when I lifted up my tag. Today the 1st of September 2020, he did not stop when I asked to get off the bus, he stopped very far from where I asked to be dropped off. I had to walk back home at night in the dark. being a woman. It' not safe me & very unfair

Good morning,

On 24 August 2020 at 7:50 the bus driver of bus 7123S reg PKN 118GP didnt stop at a stopstreet in Church street Bronkhorstspruit. Me and my son stop at the stopstreet in Prinsloo street, and when we pull off the bus comming in Church street didnt stop, missed us in a few centimetres, and when we hooted for him he stoped looked at us and just put his hands together saying sorry.

This is not the first time i encounter problems with putco busse who dont stop at a stop street. Now im so fed up with this nonsens!

Regards,
Mrs Coetzee

I am based in Soweto Dobson'ville. Ever since the outbreak of the Covid19 Virus Putco has not made many communication via their website (which is total Garbage and never updated)to update us as to how this is going to affect us as their clients. Buses are available in the morning but After 7:00am it is a total nightmare. The sad thing is that i have to return home with a minibus yet i have trips loaded in my tag. Your client service consultants are extremely rude and hardly ever answer their phones. People need to boycott your nonsense because we go through the most inhuman conditions in your buses, Winter is coming and one thing for sure we will have open umbrellas because your buses leak, your windows and doors do not function in some buses. Thank God ReaVaya is expanding their service at least some of us can jump ship from your NONSENSE BUS SERVICE! MATLAKALA FELA PUTCO! I will also forward this review to Check Point etv! You need to be investigated.

On friday the 25th January 2019 at 19:30, i was turning left at a green traffic light onto swartkopoies road in alberton. As i made the turn, i heard the sound of screeching tyres and looked around to see what was going on, and bang! A putco bus had run a red light and smashed straight into the back of my car, causing serious damage to my vehicle. On top of the damage to my car, i have whiplash aswell. I saw the bus a few metres up the road start to pull over. As i got out of my car to walk towards the bus, it just pulled off! A hit and run! I ran back to my car to try and follow him, but the car had stalled and wouldnt start right away. It was dark and raining, so i couldnt see the bus number or registration plate. I have orange paint marks on my car and i will find out exactly which busses use that route at 19:30 on fridays and we will find the driver. He will not get away with this, and is looking at jail time. He was speeding and went straight through a red light in heavy rainfall! This is a criminal offense, and i will take legal action.

This morning of 14 jan 2019 at about 08:19 was this putco bus with registration plate kdk 276 gp turning into witch-hazel at oak ave in centurion. He he had no indicator lights at the back of bus and nearly took out a car white mercedes in front of us during his attempt to turn. The attach photo's shows that bus is not road worthy as there is no indicator light or brake light in right bottom portion.
There is no complaints line, mail or other platform to report these behaviors
It would help if you can address this matter with putco i.e. To ensure their drivers check their bus roadworthy prior to climbing in driving it on our roads

Regards
Kobus pretorius
[protected]
Kobus. [protected]@ariatech.co.za

A bus was booked on the 3rd Oct for the 6th Oct. The agreed time was 08:00 for Pick up in Soweto at a Day Care trip to Pretoria Zoo..

The bus arrived at 10:30 with no apology given and now it's time to leave the bus driver just advised that the bus is broken and there is no mechanic. The kids are frustrated and the driver is telling us that the mechanic is in Brits. It's 18:01 and we're still waiting.

This is totally unacceptable and [censored]...
PUTCO IS USELESS IS SUCKS AT SERVICE DELIVERY.

[protected].

I’m querying about the poor service I’ve received from your company on the 20 June 2014 at Putco Mamelodi East. I am annoyed that I wasted my working time trying to enquire about the 10 trips forfeited before the expiry date. We usually carry overt rips when you load the ticket while still having some trips in it. Only to be told their systems have changed and it is no longer carrying over trips.

How can the system change without giving/putting up any notices to the commuters?
Putco informed us in advanced and gave us the time to use our trips, now they have implemented new systems without informing customers about the changes.

When the card system we were well informed via circulated pamphlets in all the buses. I would suggest the same procedure to be followed when there are changes implemented

I went to the Depo after I tried calling several times and spoke to the operational manager Julius Mabaleka. He was very rude, shouting and didn’t even want to listen to my claim. He doesn’t deserve the position he’s holding, the customer care course is needed urgently for him or to be removed from that position

I trust this is not the way that Putco Company wishes to conduct business with valued customers. I had received great service during the years, but this incident has really left a bad impression on me. I hope that you look into the matter urgently and refund the trips owing accordingly

I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.

Enclosed please find a copy of proof of purchase.
My contactnumbers are [protected]

Yours Faithfully

Hi all

Pedestrian safety

I believe and know I have the corret solution.
Putco will the public support via this inovatiove hat...
.
My unique Hat 24/ 7 reflec light, all lite and is very, , , very affordable.
You decide, , I know it is your public and customer..

Very Best

j. Carl Herbst
[protected]
[protected]
[protected]@yahoo.com

On 15 Mar 2012, ± 19:00, in bad light and rainy weather, Putco bus ZNX607GP, with no passengers, drove recklessly. On the R21 towards Pretoria, this bus did not turn at the intersection towards Monument Park because there was a lot of traffic waiting to turn right. Instead, at the next robots, where traffic can not turn right, he took the lane meant for UNCOMING traffic to turn, and made a u-turn. He then drove the bus to the shopping centre in Monument Park where he left the bus, idling and EMPTY. I could have got into the bus and drove off, if I wanted to!

on the morning of 14 September my car was involved in an accident with a putco bus (my boyfriend was driving the car). He was overtaking a Putco bus which was stopping & all of a sudden the bus turned into the car & hit the rear left door & fender. My boyfriend stopped on the side of the road to try get the details of the bus driver but as he was trying to get out of the Door the Bus driver drove off. he. he managed to get the registration numbers CWG 272 GP. We went to the accident at the police station & the Putco Offices & we were told that they would investigate & were given the contact details of the Puto accident offices. After 2 days i called the offices to follow up & Spoke to Hermanus [protected], Hermanus requested an accident Report ( which was Provided) and said he would send it to their insurance. Hermanus called me & told me that the Driver reported that the car scratched him but why did he drive off & take 2 Weeks to report that. the next day Joel [Email Removed] From Carleo insurance( Putco's insurance) sent me an email saying that the claim was repudiated as they were told that The car Scratched the bus. Putco is taking advantage & that is not fair.

Good day to you i will like to know or find out if the will ever be buses from Baragwath Soweto to the East Rand or Galleria as there is a lot of us coming from the south to the east where we would very much appreciate a putco bus as it is affordable to all and is a safe journery for the majority please would like a reponse as soon as possble as we are approching winter and we leave home earlier and are never on time at work or home please assist in this matter mbali

I stood up as I was not far from my destination- Wonderboom Junction.The bus driver then made a sudden turn, which made me loose balance and fall very hard on the bus floor.I fell on my back, and that injured my back and I also had pains on my lower abdomen.I went to the Dr as i was 7 months pregnant and was worried about the well-being of my baby.The Dr did a check up, but could not take X-ray because I was heavily pregnant at the time.He could only prescribe pain killers at the time.On the same day, I called Putco and Spoke to Mr Koos Molebatsi who handles innjuries and Accidents and told me that I should come to the Depot Personally.I went there on three occcasion but could not find him.I was told he went to meetings.I left my numbers for him to callme back but I got no response.I called again and I was given a ref no 450250 to call [protected] and speak to Mr Sono who told me to call after 2 weeks.After 2 weeks Mr Sono said I must take the same ref no to RAF to claim. At RAF, they could not identify the ref No.When I called Mr Sono again he could not see my file and promised to call.i am still waiting even today.

On the 05/08/2010 I boarded a bus which looked full as 10 passengers were standing. I later heard a driver talking to someone that he did not know what we were afraid of as there were lots of seats at the back, only thing is the wild, rude group of adults misbehaving.
I then decided to check and I did find a sit just within them. I found a group of 7 scattered all over 16 sits, deliberately making it impossible for anybody needing a sit to use it. They screamed, commenting about my courage to sit, and testing my limits to actually see if I could stand their nonsense. They deliberately more than once tried picking a fight with me, i chose to be quiet because the driver was ignoring everything happening, the noise, and all the childish acts did not seem to bother the driver. I could have fought back and created a huge fight on something that the bus operator had an authority to put a stop to. I've never been so humiliated in my life, it was offensive. My question was if there is a greater passenger and a lesser. It's unfortunate that i did not get value for my money ridding on bus from hell. I insist on the fact that the driver should not have condoned it
The bus number:9454

On the 19th April at 6:00pm my mother and i went to drop one of her colleuges of at home, it was raining terribly that night. We were on the corner of Soutpansberg Dr & C.R Swart in Pretoria. The robot was red and a Putco bus smashed in to the back of us. The bus skided 54 meters before hitting us with such a major force that we hit the car in front of us and both my mother and i knocked unconcience. I was 7 months pregnant and went into premature labour the next day. We went to my doctor, when he did a sonar to check if the baby was distressed we saw that my baby's heart had stoped dues to the intense stress my body was in. I gave natural birth to my little boy on the 21st April. My mother suffered from facial injuries and now needs to undergo reconstruction for her nose. I lost my baby because the driver was driving to fast. On the scene of the accident my father went to speak to the driver to find out what had happened, the driver turned to my dad and laughed in his face. I'M DISGUSTED, HEARTBROKEN AND ANGRY!

On Friday 12 February we were on the M1 South near the Houghton off ramp. We noticed a bus driving dangerously close to a mercedes in the fast land - it was peak hour traffic. The bus kept getting closer and when the other driver wouldnt pull over (they couldnt) he swerved into our land behind us. If our driver hadnt accelerated the bus would have clipped our vehicle probably causing us to spin. We shouted at him and waved frantically and he pulled back into the fast lane - immediately driving close behind the car in front of him. It was moving at a faster pace so he started to overtake us (we were in the middle lane) as he did so, he swerved his bus towards our car forcing our driver to swerve a little towards vehicles in the slow lane. His driving was erratic, aggressive and extremely dangerous and he was carrying passengers. Had he made contact with our vehicle or one of the ones he seemed to be chasing, a very nasty accident might have ensued!
The registration number of the bus was WWM 379 GP; the bus was 9415G and the time of the incident was 18.09pm Friday 12th Feb 2010
This guy should have his licence rescinded and given a hefty fine and never permitted to carry passengers ever again! Or drive!

THIS Company has a history of DEFECTIVE EQUIPMENT and their quality and service is substandard

FOR YOUR COMPLAINT TO BE EFFECTIVE, YOU MUST FILE WITH ((ALL)) FEDERAL COMPLAINT AGENCIES BELOW

http://www-odi.nhtsa.dot.gov/ivoq/index.cfm
https://www.ftccomplaintassistant.gov/
https://app.dca.ca.gov/bar/complaints.asp
http://ag.ca.gov/consumers/mailform.htm
http://www.ic3.gov/default.aspx

This company, retained several Nationwide Unsatisfactory Records with the BBB for Failing to Respond to Consumer Complaints (links below).

Along with having been issued 19 individual Violations from the State Enforcement Agency, 'Consumer Affairs' (BAR).

Specifically, but not limited to, violating several sections of the Business and Professions Code depicted below:

Section 9884.7 (a)(1) False and Misleading Statements
Section 9884.8 Invoice Requirements
Section 988.4.9 (a) Estimate Requirements
Section 3373 Inserting/Withholding info to cause document to be False/Misleading

YOU CAN BETTER YOUR PATRONS EXPERIENCES BY HAVING (TAP) BE CONTRACTUALLY OBLIGATED TO ANSWER CONSUMER COMPLAINTS WITH RESPECT TO YOUR PRODUCTS.

Please review the Unsatisfactory BBB Reports of which this company has FAILED TO RESPOND, giving very bad experiences to your overall customers below:

http://www.bbbsw.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=46657

http://www.jacksonville.bbb.org/commonreport.html?compid=154919414

http://cencal.bbb.org/WWWRoot/Report.aspx?site=25&bbb=1066&firm=87006632

http://sandiego.bbb.org/WWWRoot/Report.aspx?site=26&bbb=1186&firm=3002332

http://westflorida.bbb.org/WWWRoot/Report.aspx?site=47&bbb=0653&firm=90030786

http://alaskaoregonwesternwashington.bbb.org/WWWRoot/Report.aspx?site=114&bbb=1296&firm=35000329

http://memphis.bbb.org/WWWRoot/Report.aspx?site=62&bbb=0543&firm=27003291

FOR YOUR COMPLAINT TO BE EFFECTIVE, YOU MUST FILE A COMPLAINT WITH (ALL) FEDERAL COMPLAINT AGENCIES

http://www-odi.nhtsa.dot.gov/ivoq/index.cfm
https://www.ftccomplaintassistant.gov/
https://app.dca.ca.gov/bar/complaints.asp
http://ag.ca.gov/consumers/mailform.htm
http://www.ic3.gov/default.aspx