Rainbow System review: lifetime warranty is not free 9

Julio Morales and a sales person Aron was referred by a friend, to purchase a Rainbow vac ...I was pleased with the product and wanted to purchase one back in May, 2011.. I wrote a check for $300.00 for a deposit.. To my surprise they told me I DID NOT get approved... I have called several times and the wife tells me lies and Julio tells me my check is in the mail for a full refund... To this day [protected] I still have NOT received my $300.00 back ..I have wasted valuable time messing with these people, and will have to take them to civil court for them STEALING $300.00 of MY MONEY! SO IF YOUR THINKING ABOUT PURCHASING A RAINBOW FROM THESE THIEVES ******I ASK YOU NOT TO DO SO! THERE LIERS & THIEVES

You are selling a vacuum thats sold for $2000 and then selling a warranty through your dealer which is representing you in the market, who is your face in the market. Then when he's out of business, you claim that the warranty he sold for your product is void, null. This type of behavious maybe accepted for a "Dollar shop", but certainly not acceptable for a company that claims to be one of the leaders in its industry. I am using a E2 at home and a couple of times I have received calls for the new model but certainly not gonna buy it.
The performance of the machine ? 10/10 but the people and the customer service behind this machine ? In my eye, barely 5/10... Sorry, but you should focus more on customer satisfaction. Loss of one new client costs you much more than the cost of repair of an single item. Please look at how the customer relations work in Europe.

I agree, I fell for this whole scam ... hook, line and sinker. I answered an ad in the paper for employment. Come to find out it was to sell the Rainbow System. Of course I went through numerous elimination days, where 30 of us were reduced to 5... as we were chosen to represent the company and sell the vacuum through home sales. Informed we would have to pressure all of our family, friends and neighbors to get started with the sales should of been clue #1 this was a scam. Pressured to buy my own system within my first week of employment should of been clue #2, I did so against my husband's wishes... seeming it was a good purchase WITH the Lifetime Warranty ($2000.00 / 21 yrs = $95.24 per year, which is what a so/so vacuum would cost roughly.. so a great a vacuum for this price would be amazing) . So we thought. Let me say I do love the performance of the actual vacuum, it does clean quite well and has superior suction, and the cherry on top is that the air filter works extremely well also. That is... WHEN IT WORKS, if it doesn't work, or cannot be fixed to work within this timeframe as promised; the whole idea goes down the drain. So back to working for the company selling these vacuums... two weeks into my employment and purchasing my Rainbow, I apparently win a Rainbow (however there is no warranty on this one! .. Imagine that!) So after a month of not getting any bites on someone to purchase a vacuum, I left the company with both my vacuums in toe. Now life goes on...I use my Rainbow every day for years.. pieces fall off of it... but nothing that stops its performance, so I do not challenge the warranty... My daughter goes to college and I give her the first Rainbow and start using the second one... well low and behold the power button breaks a year into it and I can not use the vacuum any longer. I go look up my warranty to find out, that it is no good and I can't get this vacuum fixed under warranty. Now for all you nay sayers .. I was not extremely knowledgeable about the 3 Step Limited Warranty as I never got to sell one to get to that point, nor where we trained on the issues of the warranty to inform the customer of it. I find the Rainbow Cleaning System a dud for the money spent! It would only get my vote for performance, again this depends on actually being able to use it!

We are going through the same thing with our rainbow. The motor burned out and they want $400.00 to fix the problem. Our vacuum is only 8 years old with good care. I will never buy another one, recommend one or put another dime in this one. My next vacuum will be a Kirby

I bought a Rainbow at 2006 from a salesman who arrived to a newly constructed homes, door to door. He sold 3-4 just in my street and he just leave the new boxes (after a quick demonstration) and we just have to wait for the financial docs by mail. and start paying after that.

He made the same lifetime warranty promise but in our case it was granted without hesitation.

This thing just stop working properly ONCE after 8yrs aprox. I started looking for a place for repair and I found one near my job. They just told me “bring it to us” without asking ANYTHING! I left it in the morning and I asked when will be ready, he told me, “you can wait for it, it will take about 30mins” I had time before work so I waited for it. It wasn’t 30mins, it was ready in 15mins and he told me they did some maintaining too.

When I asked how much it was, he said NOTHING, ma’am, you have a Rainbow, it’s an expensive investment, mainly for the lifetime warranty. As long as you have it, just bring it to us or to ANY authorized dealership here (PR) or the US and it will be repaired at no cost. You will not have to show any proof of purchase because the machine itself is the proof of purchase, ALWAYS remember that to not be scammed”

I think I don’t need to say I was in shock and I never forget it. Since then, it hadn’t needed to be repaired and still using it.

But now, I’m afraid to be told another thing after reading all that and living in the US. Can someone tell me what to expect and why so different experiences?

I bought a Rainbow at 2006 from a salesman who arrived to a newly constructed homes, door to door. He sold 3-4 just in my street and he just leave the new boxes (after a quick demonstration) and we just have to wait for the financial docs by mail. and start paying after that.

He made the same lifetime warranty promise but in our case it was granted without hesitation.

This thing just stop working properly ONCE after 8yrs aprox. I started looking for a place for repair and I found one near my job. They just told me “bring it to us” without asking ANYTHING! I left it in the morning and I asked when will be ready, he told me, “you can wait for it, it will take about 30mins” I had time before work so I waited for it. It wasn’t 30mins, it was ready in 15mins and he told me they did some maintaining too.

When I asked how much it was, he said NOTHING, ma’am, you have a Rainbow, it’s an expensive investment, mainly for the lifetime warranty. As long as you have it, just bring it to us or to ANY authorized dealership here (PR) or the US and it will be repaired at no cost. You will not have to show any proof of purchase because the machine itself is the proof of purchase, ALWAYS remember that to not be scammed”

I think I don’t need to say I was in shock and I never forget it. Since then, it hadn’t needed to be repaired and still using it.

But now, I’m afraid to be told another thing after reading all that and living in the US. Can someone tell me what to expect and why so different experiences?

If we start taking the rainbow company to court for their clients lying to us about lifetime warranty and all these other stuff that is not true about this expensive machine this problem that we are having with these burnt out machines and cannot get any help with this warranty talk would stop I paid $2,900 for this machine and can get no help the motor burnt out for some reason and no time did everything that I'm supposed to do to keep this machine up and when you call them they're telling you about $50 shipping $50 to open I thought this had a lifetime warranty just like your man came to my house but don't worry God got this because he don't like ugly.