RainSoft
Reviews and Complaints

I received a postcard in the mail advertising Starbucks, all I had to do was fill out the postcard, which asked questions about my coffee consumption, and return it for my gift card. A few weeks later a company calling themselves Environmental Water Marketing called. I thought it was a non-profit at first and needed volunteers. This company referred to the postcard I filled out and requested to conduct a water safety test at my house, not knowing what i was getting myself into, I agreed. A Rain Soft salesman arrived at my home- I was shocked! I never would have agreed if they represented themselves accurately. I felt violated and offended by the company. I allowed the sales man to conduct his test and then informed him that I was offended and not at all interested but then asked for the Starbucks card. He stated the company would mail it. I contacted the company, which you can only reach through a Madison, TN office while I am in Clarksville, and informed them that I did not receive my Starbucks gift card. The man on the phone stated that I left in the middle of the test to go to the store and that I never returned! Total LIE- this company had demonstrated a lack of integrity on multiple levels. I will NEVER consider a rain soft product EVER! They really have made me feel like a fool and I am offended by their actions.

Loved your post... you had me laughing. My husband was scheduled for an APPOINTMENT tonight... in the midst of me trying to move our home, I was a tad miffed with him for making this appointment for today at this hour. I get to drive in rush hour traffic to hear this BS presentation so he thinks he can win a John deer riding mower...ROFLOL>>>>...I called him laughing after reading your post and told him I would get there when I arrived but not to fear he would be a captive of the Rainsoft Muscleman who had no plans to let him go until (A) he submitted or (B) until Mommy put a stop to this and threw his butt out da door!...My hubbie immediately called and cancelled the appointment and I had a well need laugh... Thanks to all for the heads up...

This same thing happened to us. My husband and I bought a system and so did my parents. American Finco increased both our rate from 17.99% to 25.99%. We both called and was told all of the rates increased. We were also told by the salesperson that if we paid $106 a month the system would be paid for in 5 years. We now know that is not even possible. While I really like my Rainsoft system I feel we were totally misled by the salesperson and that American Finco is ripping us off!

Hello! My name is Scott Harmon I am the director of technical service and customer focus for AWTP, LLC – the parent company of RainSoft. We are the manufacturer of RainSoft water treatment equipment. Since 1953, we have worked with our network of independent authorized dealers to provide the finest water treatment equipment in the industry. I am sorry to hear that your experience with our local dealer did not measure up to the standards that we work to uphold. While all our dealers strive for 100% customer satisfaction, we know that there will be times when we fall short of the mark. Your situation is not ordinary but I feel we can take some steps that may help. please feel free to contact us and we will work with you and your local dealer to resolve the issue. Please include your original post with your response. Thank you. customerfocus@rainsoft.com

Hello! My name is Scott Harmon I am the director of technical service and customer focus for AWTP, LLC – the parent company of RainSoft. We are the manufacturer of RainSoft water treatment equipment. Since 1953, we have worked with our network of independent authorized dealers to provide the finest water treatment equipment in the industry. I am sorry to hear that your experience with our local dealer did not measure up to the standards that we work to uphold. While all our dealers strive for 100% customer satisfaction, we know that there will be times when we fall short of the mark. Please feel free to contact us and we will work with you and your local dealer to resolve the issue. Please include your original post with your response. Thank you. customerfocus@rainsoft.com

I have had this same problem. The sales guy came to the house and I almost had to physically remove him from my house. I finally told him to leave or I would call the police. He kept calling his boss and kept trying to cut us a deal. It was really annoying. He wouldnt accept no for an answer.

I was a Rain Soft salesman; the good news is the 2010 updated model does work and does do what it's supposed too. It’s in my house and I'm keeping it. The BAD NEWS is Professional Water Services (in Bristol Pa) One of the original RainSoft dealers (1975) are, just like all the other dealers, major Rip-off artists! $8, 390.00 - drop to $7, 390.00 and then pressure the heck out of you until you ask them to leave, then they insist on calling the office ONLY to get you on the phone with a very savvy manager who will start all over again.
*They even made a good profit on me charging me $4, 830.00 + 338.00 tax =$5, 168.00 Ouch!

The manager at P.W.S. is from the Corp office and I heard him say over and over again, ..."you have to keep closing, close close close, " (that's sales talk for close the deal, push push push) when a fellow salesman said, "but you will offend the home owner" the Corp manager said, "I don't care." and he said this all week long in the training, "buyers are liars, I don't care, I don't care! You have to close'em"

If you could get them down to $3, 200.00 with installation and a lifetime warranty, don't keep the soap, don't keep the air cleaner then it's worth it. Oh please do not become bedazzled by 4 yrs of free soap - it wasn't free you paid for it... hello! $7, 390.00 and don't be impressed with the free Air purifiers - you paid for that too $7, 390.00 and don't be impressed with the free installation.. You guessed it, you paid for that too... $7, 390.00 IT'S all worked into the price!

Their tactics are brutal on the customer, Home Depot should be ashamed!
WARNING: they install the NEXT DAY even on SUNDAYS because they know if you get a chance to look on the INTERNET you will cancel. They also believe you (the average home owner) is too stupid to know your 3 day Right of Rescission is still in-effect even though they installed the next day! Fill out your 3-day form get it post marked registered return mail, and mail it off. If they don't remove it call the Attorney General, the BBB, and Home Depot Credit line.

Salesman commissions as of my training 2010:
11% to 17% of the total cost before tax.
That’s $860. to $1, 256.00 per sale!- now you understand the motivation of the salesman (water tester haha) to close the deal tonight!

WARNING: Professional water Service will have access to your credit report and all private banking and home information once you sign the application.

On a good note underneath all the price gouging and unethical high pressure sales tactics, demeaning and uncaring treatment of their salesman –I still believe the Borchainer family actually does mean well, they’ve just lost their way and have become seduced by greed, and bitter by their own karma from years of miss-leading the average consumer to buy something you can get from Pelican for $1, 500.00 without all the fanfare.http://www.pelicanwatertechnologies.com/combo_series.php click to watch all 3 videos

How sad it must be for them to own a business so hated by so many scorned customers across the entire country. Funny: a system that works teamed with a company with no conscience equals: low ethics, low standard of morality, a presumption that You are stupid and fueled by greed. hum I believe these are also the devils qualities.

All commentary is expressly my opinion only, based on what I’ve seen, heard, was trained to say, and actually did in the home on behalf of my commission and RainSoft through the Dealership of Professional Water Services, Inc.
* it is possible in my short time with Rain Soft(PWS bristol Pa) I did not learn enough to have a better opinion of them. Please do your own investigating and give equal time to both sides: Love'em or Hate'em You decide

Rain Soft is the biggest rip off on the market, I paid $5, 000.00 for a well system it has never worked and every 2 months we ar paying for service calls of $130.00 to fix their system due to timmers breaking and parts not working, They will not give you any manules to help you troubleshot the system yourself. After a 2 year period we have spent over $900.00 to fix the system that was under warrenty. Please do not get their system RUN! Their is no help from the service center or any back up.
Jim Rinehart (Parrish FL)

Rain soft is a big scam. We got sucked in to the demonstration right after we purchased our first home. We signed the contract and the installation took place the next day. I had the three day cancellation policy on our agreement and wished to cancel but was told that becasue the installation process was complete that wasn't possible. I never noticed a difference in my water quality for the year I actually used the product. Then the water softener began to fill and drain constantly. It's in our basement and were not aware until we had a 900.00 water bill over two months of trying to locate a leak. I made several complaints and was told I would have to pay outrage service call fees. Finally my last contact was I was not going to pay anymore unless they resloved the issue. They were more than welcome to come pick up their equipment that I had not been using for years. I heard nothing for over a year and a half until I was being sued for not paying for remaining balance of 1200.00. After paying 7000.00 already plus the water bill. Don't trust rainsoft.

We almost bought a rain soft system last week and I am so glad that we were able to cancel in time. The system seems absolutely overpriced and the sales tactics are pretty unethical. I am doing research to see if there is anything that we actually do need to do with our water other than filter the drinking water. If we decide to purchases a water softener or a reverse osmosis system it will certainly not be with rain soft. From reading these comments it seems as if a legal complaint should be made against this company.

We have owned the Rainsoft equipment for almost 5 years.
The system has been non-operational more than it has worked. This company is a scam. The high pressured sales tactics used by the sales rep should have warned me from the get go. They were very prompt to get the system installed before you could have second thoughts. We recently had our system serviced in June for the annual fee of $125. Now less than six months later, the system is not functioning AGAIN. After speaking with Nick Snyder at [protected], he informed me that for $40 he would have a technician come out and investigate the problem. Nick also informed me that their services carry a 30-day warranty. What kind of crap is that. This system is a money pit. I wouldn't be surprised if they purposely send people out to tamper with the equipment so that they can make more money on service and repairs. Beware of rainsoft. They are a fraud.

Hello! My name is Scott Harmon I am the director of technical service and customer focus for AWTP, LLC – the parent company of RainSoft. We are the manufacturer of RainSoft water treatment equipment. Since 1953, we have worked with our network of independent authorized dealers to provide the finest water treatment equipment in the industry. I am sorry to hear that your experience with our local dealer did not measure up to the standards that we work to uphold. While all our dealers strive for 100% customer satisfaction, we know that there will be times when we fall short of the mark. We know you have a number of choices in terms providing quality water for your family and our dealers are committed to providing the highest quality service in the industry. If we ever fail to meet your expectations, I would certainly welcome your feedback. Please feel free to contact me at sharmon@rainsoft.com

We bought a home with a rainsoft system already installed. The service calls and maintainence are extremely expensive.Don't expect any trouble shooting over the phone. The sales rep. knows nothing about the product but will have someone call me. Yeah, right. It amazes me the amount of dissatisfied customers that say the same thing over and over. What a ripoff. Major scam. How is it that this company is allowed to stay in business? There must be something that can be done.

I was a Rain Soft salesman; the good news is the 2010 updated model does work and does do what it's supposed too. It’s in my house and I'm keeping it. The BAD NEWS is Professional Water Services (in Bristol Pa) One of the original RainSoft dealers (1975) are, just like all the other dealers, major Rip-off artists! $8, 390.00 - drop to $7, 390.00 and then pressure the heck out of you until you ask them to leave, then they insist on calling the office ONLY to get you on the phone with a very savvy manager who will start all over again.
*They even made a good profit on me charging me $4, 830.00 + 338.00 tax =$5, 168.00 Ouch!

The manager at P.W.S. is from the Corp office and I heard him say over and over again, ..."you have to keep closing, close close close, " (that's sales talk for close the deal, push push push) when a fellow salesman said, "but you will offend the home owner" the Corp manager said, "I don't care." and he said this all week long in the training, "buyers are liars, I don't care, I don't care! You have to close'em"

If you could get them down to $3, 200.00 with installation and a lifetime warranty, don't keep the soap, don't keep the air cleaner then it's worth it. Oh please do not become bedazzled by 4 yrs of free soap - it wasn't free you paid for it... hello! $7, 390.00 and don't be impressed with the free Air purifiers - you paid for that too $7, 390.00 and don't be impressed with the free installation.. You guessed it, you paid for that too... $7, 390.00 IT'S all worked into the price!

Their tactics are brutal on the customer, Home Depot should be ashamed!
WARNING: they install the NEXT DAY even on SUNDAYS because they know if you get a chance to look on the INTERNET you will cancel. They also believe you (the average home owner) is too stupid to know your 3 day Right of Rescission is still in-effect even though they installed the next day! Fill out your 3-day form get it post marked registered return mail, and mail it off. If they don't remove it call the Attorney General, the BBB, and Home Depot Credit line.

Salesman commissions as of my training 2010:
11% to 17% of the total cost before tax.
That’s $860. to $1, 256.00 per sale!- now you understand the motivation of the salesman (water tester haha) to close the deal tonight!

WARNING: Professional water Service will have access to your credit report and all private banking and home information once you sign the application.

On a good note underneath all the price gouging and unethical high pressure sales tactics, demeaning and uncaring treatment of their salesman –I still believe the Borchainer family actually does mean well, they’ve just lost their way and have become seduced by greed, and bitter by their own karma from years of miss-leading the average consumer to buy something you can get from Pelican for $1, 500.00 without all the fanfare.http://www.pelicanwatertechnologies.com/combo_series.php click to watch all 3 videos

How sad it must be for them to own a business so hated by so many scorned customers across the entire country. Funny: a system that works teamed with a company with no conscience equals: low ethics, low standard of morality, a presumption that You are stupid and fueled by greed. hum I believe these are also the devils qualities.

All commentary is expressly my opinion only, based on what I’ve seen, heard, was trained to say, and actually did in the home on behalf of my commission and RainSoft through the Dealership of Professional Water Services, Inc.
* it is possible in my short time with Rain Soft(PWS bristol Pa) I did not learn enough to have a better opinion of them. Please do your own investigating and give equal time to both sides: Love'em or Hate'em You decide

Be careful because then if you try to work out a situation with their bad service they have sold your account to another credit agency (as seems to be typical). No ones seems to care about your quality of service.

We had Rain Soft come out and install the entire water system May 2017.. We were looking forward to having clean fresh drinking water without the sulfa taste and smell. After 2-3 days it was put in, it did not work. We had people from Rain Soft come out over and over telling us story after story. We would have payed 3 times the cost to have good water. We were told it would work absolutely and that if there were any problems they would come out right away. Each time we called them, it was one lie after another. We asked them to please take out the system because we had no luck with it thinking maybe because we lived out in the country. All they needed to do was be honest with us! We got screwed big time. We refused to make any payments and we told them to get it off our property right away. They would call constantly and lie or make promises they would come back over and fix it. Well it never happened. We really wish they would have been honest, but they were big time liars. Everything in the contract was bull. We are still stuck with this ugly useless thing on our property. They never came out to remove it. We are trying to find a lawyer to consult. There are a lot more details I can give you about Rain Soft and the people who are working for them. Thank You.

I received a postcard in the mail advertising Starbucks, all I had to do was fill out the postcard, which asked questions about my coffee consumption, and return it for my gift card. A few weeks later a company calling themselves Environmental Water Marketing called. I thought it was a non-profit at first and needed volunteers. This company referred to the postcard I filled out and requested to conduct a water safety test at my house, not knowing what i was getting myself into, I agreed. A Rain Soft salesman arrived at my home- I was shocked! I never would have agreed if they represented themselves accurately. I felt violated and offended by the company. I allowed the sales man to conduct his test and then informed him that I was offended and not at all interested but then asked for the Starbucks card. He stated the company would mail it. I contacted the company, which you can only reach through a Madison, TN office while I am in Clarksville, and informed them that I did not receive my Starbucks gift card. The man on the phone stated that I left in the middle of the test to go to the store and that I never returned! Total LIE- this company had demonstrated a lack of integrity on multiple levels. I will NEVER consider a rain soft product EVER! They really have made me feel like a fool and I am offended by their actions.

Yes, I'd say this post is a little distrubing..."normal" people don't opt for a shotgun, lest the person they'd like to use it on were brandishing one as well...the salesman, I would gather, likely didnt bring one with him, let alone inside someone's home, if he does keep one in his vehicle. This post sounds along the same lines of someone saying "I didn't like how the girl at McDonald's took my order, because she was a ###, so I pulled out my shotgun at her." I'd say any breakdown in this sale was a comparitive fault...

People don't realize that there are alot of factors in a successful sale: 1.) The buyer must need the product, 2.) The buyer must want to be sold the product, and 3.) The product must be to the standard of the buyer. If any ONE of these points is not a YES, and a sale still takes place, then the fault lies on the buyer. Given that there are no details, one can only assume that the buyer didn't want the product being offered and was offended by being given a sales pitch, and, therefore, the salesperson should not have been invited into the home, even if it was just for the sake of obtaining a free gift card.

At any rate, this post isn't even credible, given it's outlandish nature...the complaint doesn't even say what reasons were given, besides the salesperson was an "###, " and the point of someone wanting to pull out a shotgun, and then goes on to say that he now keeps it loaded, as if the salesman were going to be creeping around his home in hopes he will change his mind and make the purchase.

I came across this blog & I was looking at the similarities to my situation. We agreed to the free water test in around 1992 in NJ. The guy had a shirt & tie & slicked back hair and seemed very courteous and nice. The same unlimited soap BS was around even back then. I was told I had to make a decision during the sales call to get the free soap. I told him that I never make a decision like that on the same day, I always sleep on it. He called his manager from the telephone & of course the manager said that he could not extend the offer. Once the salesman realized that I was definitely not going to sign he became surly & confrontational, I of course told him to basically leave the premises immediately at that point. It almost seemed for a while that he would try to get physical & I was ready in case he did. I feel bad, because I am sure that these guys could really intimidate and scare an elderly or infirmed person. These guys have no concience, it's on of the top two high pressure sales experiences I had in my life (the other was a time share conference). These guys are ###, stay away.

and you are talking about getting a shotgun out because of a salesman...

LOL who's psychotic? WOW