Real Canadian Superstore review: Grocery Shop Online - Incident February 29, 2020

I am a disabled dialysis patient who relies on PC Express to shop for my family. My dialysis clinic is on Corporate Drive, so it is close and convenient. This morning, I spent an hour and a half ordering online (because your technology is a bit on the dyslexic side), and requested my groceries to be ready between 11 and 12. I tried to complete my request five times, because your system kept stalling. Before I knew it, that slot was gone and I had to go for the 12 to1 slot. During treatment, a Customer Service Rep ("CSR") calls to tell me they are short-staffed, and that my order will be ready at around 1:00.

I arrived at 1:43 and could not find a park in the designated pick-up spots. I called the number and was told that my order was not ready and that I had to wait an additional 25 minutes. It was completely unacceptable to me, because your company made its staffing issues the paying customers' problem!

At 2:21, I was still waiting. I alternated between shivering in a cold car and burning all my gas. I decided to call to see what was up. But the phone went to voice mail. Deplorable.

At 2:35, I was beside myself. I was able to get through this time, and the CSR said my order was ready. I had to call THEM to see if it was ready. Nobody called to let me know. At that time (and as well in my order), I stated that I would be paying with a Debit Card.

It was 2:37 when the groceries came. When CSR finished putting away the groceries, she said goodbye. I said "Wait, I haven't paid". She says that I paid with my credit card on file. It took until 2:42 to straighten all of that out. Outrageous.

At 2:43 (an hour since I arrived), I was on my way. Unbelievable.

Your customers should never be comfortable with the pick-up time parameters that are set on your website. The system is simply unreliable. I know what I'm talking about, as this is the second such incident for me this year. It's February 29. You need to do better than this.

When I got home, my order was messed up. I ordered three Arizona Ice Teas (Tetra). I received one. I ordered cheddar cheese medium, and got cheddar cheese old. My Wonder Bread was dropped, but no mention was made while I sat for an hour. My Strawberries turned to mush three days after, and drained out all over my fridge. About three weeks ago, you had a special on the no-Name paper towels. It was 2 for $7 or so, which I paid. I got one set and not two. It's bad business indeed.

At your prices, and with your slow, rickety, never-charged scooters that are only ever half-charged, the wait times due to short staff, the number of times items are dropped, the number of items that are not even available to be chosen…..I see no reason to ever return to your store.