RealTimes / RealNetworks
Reviews and Complaints

i canceled the membership day ago and they have not refunded my card

I also was tapped for one dollar without any purchase.

I TOO HAVE THE SAME COMPLAINT. THIS COMPANY THAT I HAVE NEVER HEARD OF HAS CHARGED MY CREDIT CARD AND I HAVE NO IDEA HOW THEY GOT MY INFORMATION. I DON'T EVEN KNOW HOW TO GET THE CHARGES REVERSED AND MY MONEY REFUNDED. ANY IDEAS? lemar1942@att.net

I have discovered the same charge on my credit card. A charge for 12.99 from BB Essential sounds like a Bed and Breakfast of some legitimate charge I ignored a few times. But it keeps coming up and it seems they have been doing this for nearly three years. They do not even offer the service they are charging for any longer, but the charge still appears on the credit card. I have opened a charge back with my credit card and will be meeting with attorneys to discuss a class action law suit.

THEY CHARGED ME NOW TOO, , NEVER HEARD OF THEM

I have no idea how they got your card information but it is Real Networks. I know that they have some media player and you can order different games and stuff from them. I hope this helps a little.

Same here never have bought anything and they charged my credit card. Who do they think they are. I'm PISSED

My complaint is that on my Mastercard each month there are five amounts taken out of my Mastercard on 4th November. Can you explain why these amounts are showing up on my monthly statements. I have no record of giving you my details. Please let me know so that I can cancel these payments. I have no reason to use Real.com Online in my computer. I demand immediate attention please. Thank you
signed Monica Simmons

I will like to stop charges to my credit card, please help.

bonjour

j'ai payer mon abonnement le 5 otobre

I have tried to use my pass work for five hours, no response. I am on the fourteen day trail , I will end it immediately. Don't be pulled into this fraud.

I to have been charged a fee by this company for a service I never asked for or down loaded. I checked my account online as I do regularly on this past Saturday to make sure I had enough funds to pay some bills and just because I check it to keep the bank honest as well. Sure enough there was this charge that came up as Super pass in the amount of $14.99 I did not know what this was and called the bank as well as emailed the card provider service to file a question of this charge. After I had logged off for the week end they not only charged me $14.99 once but twice they have billed my account. I am disputing these charges. And if possible have these people hauled in to court to have them hung up by their Buster Browns ...! I say hang all these losers...! What they are doing is stealing and it should be a federal offence due to the fact they are doing this interstate (and or) across state lines ... Its credit card or just bank fraud...!

Can I post here a diabolical incident with this SuperPass thing? In summary, I accidentally ordered SuperPass (since a check box was added to something else I was ordering, so I signed up for a trial and was going to be charged after the trial). Having spotted this immediately, 5 mins later I had a long dialogue with one of their support staff who assured me that is was all cancelled as I asked. I took the opportunity to dump the transcript of the dialogue. I then sent the transcript to RN to make sure. But, afterwards, being 73, I forgot all about it. Now, a year later, I discovered that each month I have been paying this sub, and they will not refund it -- YET! Unbelievable. I could post the transcript here if it would amuse your readers...

For anyone having problems with Offerwire, I work for Bridgevine which operates Offerwire. If you send me your order number and any other information regarding your order I can fix your issues.

Thanks, Mike Bass
Mike.Bass@Bridgevine.com

same here. they send first a invoice stating the service is free, then after some time they start charging you 21$ per month for a service i do not even know what it does. i want to cancel asap, but have not succeeded yet. someone should file class action against this comcast / offerwire / realnetworks scam

Same problem, Comcast gave my information to Real Networks. I am unable to find anywhere in my agreement with Comcast where I gave them permission to give my credit card information to a third party, but I'm sure it's in their fine print somewhere. A Pox oh Comcast!

I called [protected], pressed a couple numbers after prompts and after about 10 minutes of listening to the worst hold music ever someone answered with a very thick Indian accent. It took a few minutes just getting her to repeat everything back to me a couple times because I think she had the same difficulty in understanding me as I did her. She pulled my info, said that she had my name, address, credit card info and email address courtesy of Comcast... I said I need to cancel. She went on to try to sell me the SuperPass package which I quickly declined and suggested she just cancel my "Account". She did. Then she asked if there is anything else she could do, and I kindly asked that she refund my money to my credit card. After a couple minutes she said that the refund was complete. So it IS possible - but Comcast and Real Networks should be ashamed for this type of business. I never created an account with REAL nor did I agree to anything anywhere to have the account created or for Comcast to give my info away.

Today I successfully canceled and got July payment refunded by calling [protected], the support location in India. This is after frustrating failures to cancel this "subscription" automation. According to the RealNetworks support technician an "affiliation" to services provided from Time Warner and Comcast will engage the SuperPass promotion service. Today's success happened because I used no password, account number or source data, and back-doored my way to real person.

I got automatically subscribed to real player superpass thru comcast. Now I am trying to find a way to cancel it. It ask me to sign-in to --> get the phone number --> to call --> to cancel it. But I don't have a password to sign-in. I tried resetting the password but I get no email on resetting it. This is clearly a scam and I am not going to pay them a dime.

It would be worth GBP.17.50, greetings one who is angry ..

hello .. I have also been deducted from my bank account GPB 17.50..something I do not know what's so i put them out as scammers on Facebook so I'll be notified everyone on Facebook..that must be stopped, , Regards a which is angry ..

People, be careful, ‘coz the company RN REALPLAYER HELPREAL.COM/WA is total rip off. I never subscribed for their services or had any deals with them before, but these jerks started to take money from me. They have charged me for $145 and I want this sum back, as well as I’m afraid that they will take more money from me. Please, help me to stop this scamming company. Please, post your comments and share your views about this company.

2006 I signed up for trial service to watch Big brother on cbs and show time, I called and cancelled the serive, only to have it show up on my credit card months ater, I call to cancel again and again year after year every time they say they wont charg me again nly to months later charge me again, they owe me almost 400.00 when i calle dthis last time he said they can refund me more than 30 days even tho-EVEN THO he shows me calling year after year calling to cancel.. What Should be done ?

Received two holds on our Debit card - someone managed to get hold of my wife's debit card number. Called them and had to have them stop the charges. Waiting to find out if they truly do so. They had set up the account with a different e-mail address, probably stolen from somebody else as well, since it was a hotmail account. Spoke with "Chloe" at real.com. Hopefully this is resolved. Had to cancel our Debit card immediately!

I Was checking my bank account on 5-15-11, and saw a deduction by your company, Real.Com. of $39.99, and I don't even know of this company or what it does..

I would like the unauthorized deducted amount of $39.99, redeposited back in my account.

Thanking you in advance;

Earl Ely.

In 23.11.2008, I found the advertisements about Real player Plus from Real.com that can download and convert to DVD. Because my lack of knowledge about download experience,
I had downloaded 4 times for the same software in a short time and all were charged.
For a long time I am busy and not used real player. In 19.12.2008 I was again turn to Real Player plus and tried to convert a downloaded film to DVD. But it was blocked by Real player
ads. I entered my password and signed in and try to use Real player Plus again but nothing
happened. I have downloaded nothing and today I found out they have charged three times
for that Real Player PLus download. How can I prevent not to happen that kind of behavior?

My bank account was debited an unauthorized amount of one dollar for no reason. I wish that stopped and the money refunded.

every month they take 1.00 out of my bank acct. unauthorized. i do not know who they are or what they do.. i am furious.

pls stop my charge evrey mounth cause i am not using it or tell me how i stop it pls and let me now cause i wil.l make a bigger complaine tks

I had the same problem. Real networks has no interaction with you after they start billing you. No correspondence at all. The company does not engage in normal and accepted business practices and they offer you nothing in restitution. Under no circumstances should anyone use this kluge of a product until Real networks fixes this business practice. They make the superpass part of the installation process and do not make it known to the user in any way that they are being billed. A monthly statement would have been nice. But nothing. This is a major scam

one year back I have purchased Real player, and since six months Rs.349.92 was debiting from my debit card4722.5402.4500.6196 of ICICI bank, kindly stop this and return the amount which had debited extra

REAL *REALTIMES [protected] US has charge me usd 1.99 permonth.
please stop the subscriptions. really appreciate that. you can contact me via email : mr.ridwan12@gmail.com

to inform about cancellation of subscription

TQ very much

Richard L. Eliason

Billing Paypal Account. 4.99 is being billed to my account. Unwanyed services. Please future billing.