Redbox
Reviews and Complaints

Just kidding! Are you Nuts! The reason Redbox is not charging your other card is not because they are choosing not to it's because they can't. They can only charge the card that YOU chose to swipe at the kiosk. Take some responsibility for this situation and stop trying to blame Redbox...not their fault you have no money left in your account.

I completely agree!

well you would think that not getting a confirmation email would be you first clue to all customer service and let them know what is going on...call me crazy but that seems like common sense to me.

Redbox supervisor are crooks they charged me for movies i forgot to return took a partial pymt of 17$ then i called n said im gna return the movies do i have to paybthe full 54$ i was told i shud get more than atleast half back but to call after i return them so i did i spoke to a rep who said he wouldd credit me 20 $ n i said what bout the balancr he said i had a balance but it would clear since they didnt collect yet well im waitin so i asked him to send me a email confirm n again asked so i dont hav a bal he said no it will be 0.. So i waited for my momey two days later they take 37 which wads the balance so im waiting for twenty to be credit they charge me 37 so i called n i was told as a courtesy 10$ permove is all they can do i spoke to a supervisor told her to listen to the call she did but she came bak saying i said i knew i had a bal but she wont repeat the end of the call where i asked bout my 0$ bwl so i said let me talk to someone above she transfer to another ### supervisor who let me listen to the call with her n she turns it off after i admit knowing my bal n numerous times i asked her to play me the end of the call n she would not do it i said why would u credit mde 20 if i owed 37 how can they do that im waitin for a credit but i get charhed they messed up my acct .. .. I told her they were crooks n not to talk to me like i was stupid i kept saying she wasnt hearing the whole conversation n the fact she played mebthe conversation twice n both times turned the volume down where the guy told me my balanxe was 0 n she wouldnt listeten to me i they are dummy emplyees how can they work a for a company like they were not sympathetic nor tried tonunderstand what theres customers were going through becsuse of ther unethical bussiness pilicies, im gna go above these two idiots who are called supervisors n im gna keep fighting .. Because tthis company should be closed down now i know that others have issues also with these dumb ### people im not done with them n karmas ### just wait redbox until i see iu in court u could of just refinded my 55$ but u soon will havevto paying me nall these other customers back for being so rude n so dishonest i was so mad at this idiot i was in tears because i know the truth i kniw what i was told n i know why she wont play the whole recorded conversation u shud be ashamedof urself

This is no joke. When I saw Red-box I thought, "Wow, this is great! Movies for $1.00! How do they do it!." WELL...I FOUND OUT! BY RIPPING PEOPLE OFF! I rented 5 movies one evening and returned them the next evening. I counted them before I left home to make sure I had all 5. About 2 weeks later I noticed $35.00 missing out of my bank account. After some investigating, I found out it came from Red-box. I called Red-box and stated that I had returned all the movies, but the CSR insisted there was 1 movie I didn't return, and since I didn't return it, they were charging me the full price for the movie, AND another rental day for the other 4 movies - even though those were returned. WHAT! I couldn't believe it! We argued but it didn't matter. They were charging me, and because those boxes don't give receipts, I had no proof that I returned the movie. The movie was inside their box and there was no way I could prove it. WHAT A RIP OFF! I have to pay for a movie I don't even have. I will never again use Red-box.

Awwww yeahh you want that number! Denise its [protected]. and anyone that is reading this message is welcome to call that number lookin for a good time. Especially you +JDH+ because you sound like a weiner ♥

that dustin character seems like to greateset guy who ever wokred at redbox and you seeem like the most retarted person...like I dont go murdering people and say "I got away with it before" and expect grace like what is broken in ur fat head? poop? thats what I thought ...PS make a note to yourself...Dont leave the trailer park it be all dangourus out in them city with their redboxs and basic rules! durrrp!

Im beginning to feel like this all might be a joke. a kind of funny and weird joke that makes me want to close the page.

the very essence that makes up who you are, your soul, the fibers of your very being that just need to be tickeld every once in a while. and no! its not my hand!

@ +JDH+

There is no way to describe how you feel when someone you've never met, never seen, never touched before; can make such an impact on your physical and spirtual being.

and I think denise just needs some sweet lovin. because its solved every problem ive ever had!

ps. also yes, ive never had to many problems

I dont really think asilkybush loves Dustin persay, I think by the way he/she talks about him, Dustin might be one sexy sob... or atleast sounds like he is. Ive never really had to many problems with redbox, I once had a movie i returned, or atleast thought i had; and when i called saying i returned the movie, redbox returned it into their system for me. Turns out the movie was in my dvd player all along... I sure do feel bad, i wasnt to pleasent to whoever i spoke to. But im sure that redbox gets tons of customers like myself and Denise, that claim something they believe to be true and it really isnt. All in all Id say they have above par service.

@ +JDH+
because everyone is rude when you don't get what you want

oh damn! denise youve been served by that poopy supervisor! roflcopterbbq!

I agree with asilkybush, you wouldnt ever steal their ###, but im sure as hell you were stupid enough to misplace it. They have this service called the society for community living, you should look into it. I have a brother which is "disabled" and this group of people were outstanding in helping him renting and returning his movies, even making and serving food! I cant tell you what these people have done for his self esteem, it might do you and your family wonders to look into it.

I disagree, redbox had excellent customer service, why just the other day, I had called in and got a lovely boy by the name of Dustin; who was very kind, and in fact when I was charged 50 dollars from Redbox, i was more then 100% sure i had returned my movies. By being so positive, he was able to give me my money back. If you were charged 50 $$ with zero compensation, then you've either had bad history, your ###ed, your not confident on the phone, or your ###ed..

the law they speak of is the Video privacy protection act... look it up.

I've talked to Jesse before, hes got the supple lips to do an excellent job ; )

This makes sense because every company should kiss the customers ### and refund anything they want whether or not theres evidence supporting it.

I rented a video and gave it to someone to return. they didn't and redbox appropriately charged me for its purchase. it then proceeded to charge my credit card for a deposit on the original rental which was less than its purchase price. It seems to me they should have thrown out the deposit charge since they had already charged me for its purchase, but the voice on their phone said this was standard practice and my deposit would be returned eventually. needless to say, i won't be renting anymore from them.

YOU my man are responsible... for everything on your account not a "friend"

Rented the same Movie twice...would not play the first time so I hoped if I rented it again I might get a different copy. NO ... same bad copy. I have asked for the return of my rental fee. I did not get to watch any of the movie. Have not heard a word back from them. Will not use REDBOX again. Austin TExas

Every movie I order is always scratched and wont play.. hate redbox

How do you spell ###? Oh, never mind

Yes, same thing, when I called, they said I should've asked for a refund first, once they give you the codes, then that's it. Then they said if I returned the disc damaged I'd be charged. but I was complaining because it was scratched in the first place. What a bunch of scammers! And when you call they keep you hold for EVER! Then they're rude, I said i didn't use movie codes and they acted like I was lying because I'd used one over six months ago. I learned my lesson, don't rent from a REDBOX.

Its crazy i got a movie from them and the dvd was scratched and i couldnt play it. i think they need to check the dvds to make sure they work. and people that rent them out should take care of it thats why it has a case. i really ticked off

man, if you dont want the coupons, then you should just ask for the refund. Its either one or the other and I think they are trained to offer the codes first.

for you i have a story:
once apoun a time i went to the dollar store to purchase myself a yo-yo, A yo yo! i exlaimed, as i had just pulled it out of its package. I played with it a little bit and so felt that my 1 dollar yo yo was a [censor]en deal, especially since i can walk the dog like a pro. ( aweeee yeahhhh ) so I bring this yo-yo to work, showing off its fantastic characteristics, and after the 8th walk the dog i attempted; THE STRING BROKE!, wtf i said. (wtf indeed) good thing theres an extra string that comes with it... waiiitttt... theres an extra string that comes with it, clearly indicating what i bought was crap to begin with.

morales of the story.
1. you get what you pay for.
2. dont buy a yo-yo from a dollar store
3. havin cool hair can make you, daddy coo-l.

I'm sorry to hear that you have troubles, but I have only had one DVD not work out of about 100. Since it was only a dollar, I didn't bother.

If you have had such bad experiences, you should quit using it and join netflix or something.

well mr. or mrs. super ###ed I know If I got a full refund for a movie I know I rented I would be all happy I got a free movie...but no your complaining like a hyperactive spoiled child that just got hit in the head with a truck full of shovels...and thats pretty good getting a refund for movies you kept and couldnt afford a charge like that ...you owe redbox...one day they will collect on your soul

"My first question is if they weren't returned, why wasn't I ever charged the extra ammount? Why was I charged the normal amount right after returning them then?"

because your charged for the first night, and if a movie is not returned, then after 25 days you will be charged the accumilated additional nights for that movie, after the 25th day from it was initially rented; which turns out to be 25.44 for each movie. Since there 2 movies on the same transaction. it was 50.88. You were charged the normal amount because while we charged you for the initial night on the first night you rented. you didnt receive the charge until it had been processed

If you had spoken to a Dustin, im sure his supple voice could of eased your pain, and i can most definataly feel your pain! please! try redbox again, just dont be ###ed and it will all be ok =)

Redbox is a scam. They work fine but then they slap you with a $26 charge on your crdit card claiming that you never returned a DVD. I would know if I didnt return a dvd! Redbox offered $10 credit in exchange for the $26. NO THANKS! Redbox is a scam, and you only have recourse through your credit card company. Screw Redbox, I will never use them again. I like the idea of printing warning signs and sticking them to the boxes. These benign boxes look like a great idea at first, until they charge your card for keeping DVD's that you returned.

I rented 2 movies from redbox one day and the following day went and returned them. Well its a month later and a charge of 26.00 has shown up on my debit card statement as pending. Well I called redbox customer service and they claimed one of the movies was never returned and they have no record showing that its been rented since. The representitive claimed they could do a one time credit of ten dollars but that was it.. I told her I was going to dispute the charge with my bank. She told me to go ahead and do that. What a scam redbox is!

Seriously, If you had the confirmation emails that the movies had been returned. Why not provide that to redbox to prove your case? With there not being a person there, it is definetly up to the consumer to make sure they get the proper info when returning movies. How is redbox suppose to know that you aren't some crook trying to rip them off. They aren't going to just take someone's word for it. Unfortunately, the burden of proof is on you!

They charged me $25 three time for un-returned movies that I return the next day. They give no receipts at the box, so you have to fiight with them. Never again will I use Redbox. It's dangerous for these guys to have your credit card info, especially when they provide no receipt. You are in a indefensible position. I am convinced it is a purposeful fraud and part of their business plan.

You either didn't return the movie, or you returned it to a box that wasn't a RedBox... Learn to take responsibilty for your actions.

Redbox official poilicy is to due a one time full refund for situations like that. It's obvious you didn't return the movie, but that's beside the point.

"after contacting customer service (which you only seem to be able to do via email) the best they could offer was try another machine, with no credit for the extra costs now incurred as a result."

i had a similar problem! but i was lucky enough to have talked to a customer representative named Dustin, he was very proffessional and suave that i had almost melted in my rocking chair, ohhhh dustin ♥ ♥ ♥ it was cool when he gave me my money back, i insisted that the movie had been returned and while i was put on hold for exactly 3 minutes ( i timed it) i did not mind, his dreamy voice kept me at bay while he pulled some strings ( if you know what i mean ; 0 O=====8 ) and i managed to get my dollar bills back. but only after being 100 % sure i had returned them. Mr M.Acho i dont think you sounded confident or they would have given you your money back.

You have to accept there is a possibility a redbox could someday be out of order and you need to be able to return them elsewhere. It's rare, but it happens. I once worked in a store that had a redbox for two years, and it never went down. And yes, when stores contain redboxes they have no control or affiliation with them whatsoever. Sometimes if you call redbox they will assist you in relieving fees. It's always worth a try if you haven't already.

You may not be aware but you can return thoses movies to any red box location

I made a reservation today 03/20/10 for the new release of Twilight: New Moon. The pickup location given me was a bank, not a McDonalds. There was no redbox, it did not exist. I drove 10 miles to go get it there and even though my gps and google told me the address was wrong, I gave redbox the benefit of the doubt. But it did not exist. In addition, I waited for over 55 minutes to get a representative over the phone seeking for help, but to no avail. How is it that redbox is reaping people off like this. Please return my one dollar plus tax, and please post actual, existing addresses online.

Red box does not provide an optionfor returns when their kiosks are down. I drove around to 3 separate locations only to find them all out of service. Multiple e-mails to the company resulted in their standard e-mail - "find another location to return your movie". I finally was able to return the movie 4 days later...with all the associated charges...

Hey there, it looks like you're getting emails from one of our customers who accidentally entered your email address when signing up. If you forward an email to redboxcare@redbox.com, we'll ensure your email address is removed from communications.

Most RedBox kiosks have an attached service number in which you personally can explain the problem. usually, as in this case, you might be able to receive credit for the damaged disc. If you rented from another venue, then perhaps a friendly phone call or message with a description of the problem, date, time, and place you rented (along with the correct title of the disc) would get you a satisfactory response. A responsible, attentive business manager or attendant should give you a satisfactory response time and satisfy the problem in good time. If not, you should report such to the home office of same, or Better Business Bureau (especially of you've gotten a nasty, negative response) This is the age where we can no longer afford to lose the customer or repeat business. This is the age where we can no longer afford negative response or bad rap, or listing on the BBB's web pages.

So if I were the one seeking your business, I would have a solution for any of the common maladies that befall this type> Make sure that you get treated fairly when you have any dissatisfaction with service of any type, or suggest to them that you will take your business elsewhere. With the economy the way it is now, your hard-earned money should be exchanged for quality ALWAYS.

I rented a movie that was so scratched
It wouldn't play, could not watch The movie.
So disapointed.

HPSW:

Is it possible someone has either lifted your credit card/other info without your knowledge (or associated your email address with something more sinister in mind)?

I have heard that the 'beginnings of identity theft' come about with small "test" purchases, etc. Confirm your credit card number first. Save all emails related for the purposes of reporting to authorities. (if we do NOTHING now, then NOTHING will be done to the real culprits)

Next, inform Redbox from an online, reputable source. Do NOT use a cell phone or portable handset if you are going to discuss your account/credit card numbers. I hope this can be straightened out in your case.

If it works, pass it on. Knowledge is power. Let us know what turns out in either case. Don't hesitate or procrastinate.

You're lying. The redbox.com website uses the Google Maps engine to plot kiosk locations. Nice try.

This happened to me today. They charged me $38.44 after returning two DVD's that were lost for 10 days. Totally outrageous! Stay away from this company! I cant stress that enough.

If they all hate the job so much then they should just quit and find something else to do. No sense being that miserable. But I'm gonna make a guess that they will all have the same attitude no matter where they work.

A bad movie... Wouldn't make it into a RedBox.

randi is my hero! i wouldnt have given you the refund eather take some self defense classes.

That sounds like a load to me, I don't blame Randi for not believing you, and even in the event that you are telling the truth, you had to have known that you would be charged for the disks, and I know from expeirience that hospital visits get very boring, it's not like you didn't have time to make a quick phone call to redbox? Or have a family member return it? And either way, if that is what occured, I am sorry and that really blows for you, but you need to realise that it is not redboxes fault that you got beat up. And redbox is unable to refund after 90 days of the transaction because that is when the transaction is closed and made final. Not saying it was your fault, but you can't blame the supervisor for doing her job.

that is fricken ridiculous where do you live

that was directed @ ashleenicole, just incase there was any confusion

I dont think redbox is a scam, you see the people that redbox hires have their good and bad days, if you come across rude, ignorant, or say HUH!? to many times, then your gonna make someone not want to give you what your asking for. The secret is to either get someone who answers the phone in an awesome way, or to shmooze the ### out of them. I had the luxuary of talking to a customer rep named Dustin. Such a nice lad, and such a nice voice too... I know that if talked to him you would of gotten your refund.. unless you are ###ed.. your not ###ed, are you?

im sorry but i just had to argue and argue b/c redbox thinks that they make no mistakes we as the buyers make the mistakes. even though come to find out it was their redbox that was having the problem! and a 10 dollar courtesy pay is nothing compared to 50 dollars! you redbox people are a scam and once i finally get all my money back you guys have stolen from me, i will NEVER deal with you people again!

If the charge is a mistake, we will refund you. Even if it's your mistake, we will refund you once. But repeat offenders will get nothing.