Rehlat
Reviews and Complaints

I contact the airline and they confirmed that they refunded REHLAT but till now I received Nothing from Rehlat ! I don't know why confiscated my money! Please transfer my money as soon as possible. as long as the airline refunded the company, we should get our money as soon as possible. no need for procrastination, really very bad experience with rehalt.

I had requested to refund the below 11 ticket since a year.
but not got refunded till now. Request to kindly do the needful to get the amount back.

Booking ID AIRLINE PNR Remarks Booking ID Date of purchase  Amount
1 Oman Air GCREGH 1679880 01-02-2020     1, 017.79
2 Oman Air CMYMLH 1644256 11-01-2020     1, 039.44
3 Oman Air BLONMZ 1644262 11-01-2020     1, 049.46
4 Oman Air Y0KG2 1711039 17-02-2020        886.57
5 Oman Air SSPMAR 1644292 11-01-2020        515.89
6 Oman Air WVXEDV 1686156 04-02-2020        414.02
7 Oman Air QJACOA 1642279 09-01-2020     1, 007.58
8 Oman Air GCKYAR 1593140 12-12-2019        607.57
9 Oman Air ZHEHBH 1530655 06-11-2020     3, 801.67
10 Oman Air HIWYQV 1656367 18-01-2020        566.82
11 Oman Air LHXNAE 1611365 24-12-2019        578.08

My first refund request was sent on Feb 17 then there are some follow up calls and emails to REHLAT. What shocked me is each time I followed with your team its always the same answer that waiting for Singapore airlines authorization and could take up to 4 months. Today I spoke to Singapore airline office in Dubai directly, i was informed that your company didn't even apply for refund to Singapore airlines, my Singapore air ticket number is still open. why do you have to lie? I work in customer service field and we never lie to our client and we always do our best to make customer happy by solving their request in timely manner. All I want is my money back as soon as possible. You cannot hold clients money this way. If you care your customers and possibly wants to improve your service just solve the customer request as FAST as you can. Im very very disappointed with your way of working, Im expecting your reply and Im expecting you to solve the request as fast as you can

Rehlat means Bunch of liar and fraudsters. Keeping my money for past 1 year (Booking ID - 1729617). If your flight is cancelled, Unethical company like Rehlat would forfeit your hard earned money. Rehlat do not fear regulatory authorities too. Beware of them.

Hi,

Your customer service is very worse than anyone in the world I see.

I have been sending emails for my refund for more than 4 months. You peoples are sending same reply but nothing worked from your side. Without any status of my refuln

I don't understand why are you holding my money.

If you cannot return my money. Please reply me any reason.

I never see any progress in your company regarding my return.

-Yaseen

For more than 7 months am trying to get my money, and rehalt has the same feedback however nileair already refunded rehalt but rehlat still confiscating my money.
I don't know why they are not refunding the clients as long as they receive the money from the airlines.
Very disgusting company rehlat is.
I don't recommend anybody to book with them at all.
They are cheater and steal clients' money.

It's been almost one year I asking for refund my money they always giving false information which unacceptable and I have waited since one year no mail no follow up with me at all when ever I send mail to hen I get reply and today I asked to book the fligh for my wife and son this is my righ to book the fligh with my money again they said we can't change the name but we will process the refund which I actually I waiting for since one year it's very bad service I will never ever book flights with you again

Dear Sir / Madam,
I have written many mails since last months, but your are not ready to pay my refund and making wrong excuse that refund already paid !
I already attached in my mail for my PDF of HDFC bank, but you guy are not reply and do not taking any step to return my refund.
This is very very bad experience with Rehalt.
This is very very wrong information from your account dept.
Its amazing, where did you deposit that amount .
Please again I request, check carefully your side . in my previous mail also you have written amount have been deposited and that time I also attached my HDFC bank statement of Indian account.
I have also again attached my HDFC PDF of both NRE and NRO account of dated 25/12/2020 to 05/03/2021 .which I have given for your reference to deposit in the same account only.
Also many times I have written that I already taken final exit from Saudi Arabia in August, 2020.
please father check and return my amount as soon as possible.
Thanks,
Warm Regards,
Paresh Patel

On Saturday, 6 March, 2021, 01:47:05 pm IST, Reh
Dear Sir,
Now it is time for refund to pay. As per your last mail of 2nd February 2021, I was waiting and total time in between our communication is almost 4 months and 3 days completed.
as per your every mail, I trust, now when will you pay my amount ? As this big company and very small amount, you can not pay without excuse of COVID ?

Thanks,
Warm Regards,
Paresh Patel

Dear Recipient,

My booking I.D. is 1517761, I booked tickets for oman airways through Rehlat last year on 16th feb 2020. Due to corona our flights was cancelled and we request for refund I.D. 625447.

I am continuously requesting to rehlat for my refund. More than one year has been past, still I am waiting for my refund. I don't know when I will get my refund.

Every time rehlat giving me false date and not returning my money.

Amit Parashar
[protected]

Re: Credit shell / refund 1691272 AE

I ve canceled the ticket, they promised me as earliest they will do. I am waiting for the amount after cancelation charges to be credited to my account.. Now almost 5 months no response.
Now they came with new stuff like Google online forms asking our bank details.. I
Think this is a big fraud corporate . Waiting for the money, 1700 AED after cancelation of 2 up and down tickets is a big amount for me.. Don't cheat( total ticket amount is 2700 aed) refund amount is 1700..GUYS PLEASE

Hi,
I have cancelled my flight (Booking ID: 1587348) on 13th July 2020 and awaiting the refund. This is on 9th month and there is no update regarding the refund. I have done a minimum of 25 follow ups through mail and call altogether and ends up the message like "Please accept our sincere apologies for the inconvenience caused due to delay in the refund process. We are checking with the concerned team, Once they update us we will let you know the same.".

Really bad experience.

Regards,

Rehlat team is doing false promises since Jul 2020 that ticket amount will be refunded and till now it is not, on every email they reply back with some standard statements.

- On 21 Jul2020, I cancelled 5 tickets due to corona and rehlat confirmed that amount will be credited back within 3 weeks

- From Jul 2020 till Dec 2020, I kept following up on the refund and every time rehlat was giving excuses and standard statement that request is raised with concern department

- On 16th Dec 2020 I was confirmed that the refund will be credited back any time as it is already in the list with rehlat your finance team

- On 16th Feb 2021 rehlat team wrote to me that airline has not returned and once received you will do the needful

- On 28th Feb, rehlat team responded ->"Pleased to inform you that you will get notified soon as our accounts team is working on all pending refunds"

Dear Sir/Madam,

With reference to the above mentioned subject, Please be informed that I had booked ticket from Kuwait to Chennai Travel Date 26-04-2020 my ticket Booking ID:1520327 through Rehlat. Due to COVID 19 flight was cancelled and am sending messages on regular interval to refund my money.

Unfortunately till date I did not received my hard earned money from Rehlat. Kindly request you to help me to get this amount at the earliest which will be very helpful for me and my family on this current situation.

Its almost 1 year going to complete but I did not received my money.

Thanks & Reagards,
Krishnasami Sundararman
+965 [protected]

The etihad issued for me the ticket because my flight was cancelled and the rehlat they deleted my ticket without informing me, they are forcing me to pay for the sevice fee. From the beginning the airlines cancel my ticket. Im begging them for refund but they refused and they are giving nonsense reason. My colleague she got refund from the other agency even is promotion and same airlines but rehlat I don't know why they cannot do that. I agreed even not full refund but still they refused and now they want me to pay for there bad service fee. I am really frustated for this rehlat. I just want to finish this and use my ticket as much as possible, I dont want to get anymore business to rehlat because they dont know how to provide good service to customer. This is the big mistake and regret that I booked the ticket to rehlat.

This has been one of the most shocking travel agencies I have ever booked a flight with. I would not recommended anyone using their site! I have been waiting since the 31st of December 2020 for my refund.

I have called them on several occasions and every customer service agents repeats the same old story of now being paid by the airline or allow me to follow up with the concerned department. Then a day later the department just repeats the same lines.

Absolute shambles. I want my money!

Booking no: 2688864

1681783
AE-PK

Dear Rehlat Management,
I would like to register my complaint with regards to my refund which I have not received sun till now despite several emails and fake assurances from your agents Almost one year now...
I don't know what to say but this is so pathetic service from your company and I regret choosing you to book tickets for my family. You need to resolve my complaint as soon as possible and I need to get my refund at the earliest.

Going someone will read this and honestly work on it...

Picture of email attached...

Ahmed Nawaz
[protected]

Hi,

I have booked this flight Booking ID- **784561AE** 2 years back and because flight was cancelled, I was entitled for refund.

Now it is more then 2 years I have not received my refund. My colleague who have booked directly with airlines have received their refund.

I am sure Rehlat have claim and kept the refund with them.

I am following up with them from 2 years, last 8 month they are not replying to my email.

I believe this company had worst customer service

They eat many people's money based on the review on the internet.

People must take them to court because they do not deserve to do business.

Dear Rehlat,

Since last one year am not getting refund back for booking ID 1533265 and your executive Mr. Syed Ali has confirmed that refund is credited and asked me to check with bank and when bank is asking for reference number another executives changing their words.
And as per Oman airways policy am eligible for full refund without any deductions. but you are guys are telling that 10KD of DGCA Amount will deduct but in my case its already 1 Year completed from date booking.

Kindly do the needful as soon as possible.

Dear Sir,
I already contacted the Go Air office directly and they replied to the amount credited .The mail which I had received from the airline regarding the amount 311 Euro credited to your account, I already forwarded to you on Jan 15.On that day you told me with in 15 to 20 working days the amount will refund to me.Now almost 90 working days completed.Didnt receive the money.When will I get the money?Why it is taking this much time ?
As a customer I am very much disappointed to your service.

Hi,

I have applied for re-fund since last year but until now I didnt get.
Im trying to reach rehlat hotline number but no one is answering my call.

Booking ID : 1617937