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Rehlat

www.rehlat.com

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3.2

Overall customer rating from reviews and complaints

Rehlat earns a 3.2-star rating from 4 reviews and 604 complaints, showing that the majority of travelers are somewhat satisfied with booking experience.

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Rehlat Complaints Page 31 of 31

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A
5:58 am UTC
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Rehlat ticket booking

hello booking id 133995
date 2.1.2017
today i booked my ticket from riyadh to abudhabi one way
they deduct my money from credit card with charges of credit card but didnot issue the ticket
after 6 hr they reply to me sorry no seats available
now tickets prices are increased, they ll return my after 5 days
no refund credit card charges
i need full comensation

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Y
2:06 am UTC

Rehlat where is my ticket?

I booked a flight through this service Rehlat and they immediately took my money! Money was deducted from my account but I did not receive any confirmations and ticket was not provided!
When I contacted customer service they said I'll get my ticket soon but that did not happen, later they promised me a full refund and nothing again. I feel these people scammed me.

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1:36 am UTC
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Rehlat Terrible service!!

I have booked two flight tickets via Rehlat website and as soon as I paid they just disappeared! I never received any payment confirmations or my tickets. These guys ruined my vacation and stole my money. This website is the worst I have ever dealt with!
I tried to contact them many times via email and never received a reply. And when I tried to reach them via phone they did not pick up. What a scam! I bet that all the positive reviews abut Rehlat are fake!
I'll try to warn everyone I know about these guys! Avoid!

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Q
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Qingrui Zhang
GB
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Mar 13, 2024 10:02 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

The airline side cancelled suddenly and promised a refund, but I never received it and can't contact them

Their email turned out to be bogus and I can't send emails, I somehow lost £71 ($90)

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muhammad ishaq muhammad ishaq
Dubai, AE
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Jan 08, 2024 3:26 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

My ticket number is

1993767

MUHAMMAD ISHAQ

Bangashishaq@gmail.com

Ticket date

01/01/2022

D
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Danlei
HK
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Jan 04, 2024 9:49 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

A disappointing website. This is a scammer company that stole my money. Not only did they not help me issue my flight ticket, but they also never refunded me.I hope someone can tell me how to get my money back.Ticket Received 1232681 - Booking ID:261960 and 261977

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Inga Chachanidze
Dubai, AE
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Jan 05, 2024 12:04 am UTC
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Danlei

Hi. You can do in from your bank as I did, but it took around 2 month. Just call your bank and send a mail with all details and you will get money refund.

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Danlei
HK
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Dec 25, 2023 8:06 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I purchased two round-trip tickets from Guangzhou to Cairo on Rehlat on September 18, 2023.

On September 19, 2023, Rehlat informed that the ticket could not be issued and a refund would be issued within 60 days.

Three months have passed and I haven't received the refund yet.

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J
Janlord
SA
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Dec 05, 2023 1:44 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I booked a ticket RUH-MNL JUNE 28, 2023 and they cancelled it themselves. They did not refunded me until now. They would always say soon. SOON SOON SOON.

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TENG826
GB
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Nov 04, 2023 8:02 pm UTC

I have one hotel order RAE143635 in Dubai,in the Feb 2023. It had been cancelled on Feb. 6th 2023, but more than 8 months passed, I didn't receive the refund.

I contacted so many times to help@rehlat.com, but nobody really wants to solve this issue. they just replied like a machine.

Please help with solving this refund issue.

Thanks.

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TENG826
GB
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Oct 27, 2023 5:42 am UTC

anyone will trace it, please

S
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San Jay
Dubai, AE
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Oct 11, 2023 6:51 pm UTC

Pls ban this company in UAE , their app is a BIG SCAM and they have not refunded my amount for BID RAE2452672 and they are also fooling other customers in UAE. I have written them 100 emails but there is NO RESPONSE.

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tengteng123
Dubai, AE
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Oct 11, 2023 9:19 pm UTC

Booking ID RAE 1436345, 8 months is almost past, still didn't get the refund. Relhat is a stole.

S
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Shady Hassona
EG
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Sep 23, 2023 3:42 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I paid for 6 tickets from 13/8/2023 and them cancelled booking and didn’t refund me money

Shady Hassona

Frequently asked questions (FAQ) about Rehlat customer service
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Is Rehlat a legitimate travel booking website?

Rehlat is a legitimate online travel agency based in the Middle East, offering flight and hotel bookings for customers worldwide.

How long has Rehlat been in operation?

Rehlat was founded in 2015 and has since been providing travel services to customers in the Middle East and beyond.

Is Rehlat accredited by any reputable travel organizations?

Rehlat is accredited by the International Air Transport Association (IATA), a global organization that sets industry standards for air travel.

Are there customer reviews available for Rehlat?

Customer reviews for Rehlat can be found on their website, as well as on independent review websites such as Trustpilot and TripAdvisor.

Does Rehlat offer a best price guarantee?

Rehlat offers a "Best Price Guarantee" on flights and hotel bookings, promising to match or beat lower prices found elsewhere.

How does Rehlat's pricing compare to other online travel agencies?

Rehlat's pricing is competitive within the industry, offering affordable rates on flights and hotels.

Are there any hidden fees when booking with Rehlat?

Rehlat is transparent about their fees, which are generally included in the quoted price. However, it's always a good idea to review the terms and conditions of any booking to understand potential fees.

What kind of customer support does Rehlat offer?

Rehlat offers customer support through phone, email, and live chat, providing assistance for booking and travel-related inquiries.

How does Rehlat ensure the quality of their flight and hotel offerings?

Rehlat works with reputable airlines and hotels to ensure high-quality travel experiences for their customers.

Is my personal information safe when booking with Rehlat?

Rehlat takes customer privacy seriously and uses secure technology to protect your personal information during the booking process.

Can I make changes or cancel my booking with Rehlat?

Yes, you can make changes or cancel your booking, but fees and restrictions may apply depending on the specific airline or hotel's policies.

Does Rehlat offer travel insurance?

Rehlat offers travel insurance options through third-party providers to help protect your trip investment and provide coverage for unforeseen circumstances.

Are there any membership or loyalty programs with Rehlat?

Yes, Rehlat offers the Karam Rewards program, which allows customers to earn points on bookings that can be redeemed for future travel.

Can I book last-minute travel deals with Rehlat?

Yes, Rehlat offers last-minute travel deals on flights and hotels, depending on availability.

Are there any promotions or discounts available through Rehlat?

Rehlat frequently offers promotions and discounts on flights and hotels, which can be found on their website or through their social media channels.

Can I book international travel through Rehlat?

Yes, Rehlat offers international flight and hotel bookings to destinations worldwide.

Does Rehlat offer accessible travel options for people with disabilities?

Rehlat provides options for travelers with disabilities, but it's important to communicate your specific needs with customer support or directly with the airline or hotel.

Can I book flights, hotels, and other travel services separately through Rehlat?

Yes, Rehlat offers individual travel services such as flights and hotels, in addition to their combined booking options.

Can I book group travel or special events through Rehlat?

Rehlat can help with group travel bookings, but it's recommended to contact their customer support team for assistance with larger groups or special events.

How can I contact Rehlat if I have additional questions or concerns?

You can contact Rehlat through their website's contact form, by phone, or by using their live chat feature for personalized assistance with your travel-related inquiries.

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