Rehlat
Reviews and Complaints

Dear Sir/Madam,

With reference to the above mentioned subject, Please be informed that I had booked ticket from Kuwait to Chennai Travel Date 26-04-2020 my ticket Booking ID:1520327 through Rehlat. Due to COVID 19 flight was cancelled and am sending messages on regular interval to refund my money.

Unfortunately till date I did not received my hard earned money from Rehlat. Kindly request you to help me to get this amount at the earliest which will be very helpful for me and my family on this current situation.

Its almost 1 year going to complete but I did not received my money.

Thanks & Reagards,
KRISHNASAMI SUNDARARMAN
+965 [protected]

Regarding ticket refunds from Rehlat

I have sent several emails to Rehlat. I went to their office in Hawally Kuwait few times but in vain.

I booked few flights during pandemic desperate to get back to work in Kuwait.

The man in Rehlat office does not want to take responsibilities.
He says that he is there only to book a new ticket or reschedule a flight.
He does not deal with ticket refund.

Rehlat has not refunded the money despite many emails.

The man in the office said I can make a complaint with DGCA if I want.
I am thinking about it.

Rehlat booking ids
1564546
1569279
Air Arabia

One way

July 15

[protected]

1564546

Air Arabia

One way

Aug 02

[protected]

1569279

i paid 108 KWD to rehlat for ticket to INDIA from Kuwait on 15th June 2020 and the ticket got cancelled by the Rehlat itself as they didn't the slot for ticket and informed that it will be refunded by email itself.

From That period am reaching out to them by call, Mail, social Media every possible way and am just getting reply "we are on it, forwarded to concern team, already proceeded for refund, unable to get details can you share Mobile number ".

Like this the time pasted for nearly 9 months and still am getting the same Reply.

Hi,

I had 3 ticket bookings with Rehlat under Booking ID's:
1451303 // 1451296 // 1451307 (Emirates Airlines)
Complaint Reference #: 687285

I had raised a refund request back in October 2020, and yet haven't received my refund.

Forget about refund, I have sent above 100 emails over the last 5 months with 50+ phone calls, and all they say is we will raise it to the back end team and you should receive a reply in 24 hours... which NEVER happens!

I want to file a legal police complaint against Rehlat, as this is a clear fraud and Rehlat has stolen my money!

I need all the help to close this long lasting issue!
Thanks & Kind Regards,

Dear Rehlat Team,

Its been almost 11 months now that I didn't receive my REFUND under Booking ID- **1722871AE**. I keep on sending email follow up and calling your customer service but keep on saying the same answer that you will make a follow up or sometimes you will check with the concern department. Looks like Im talking to a ROBOT.

I NEED MY REFUND. DO SOME ACTION GUYS. Your service become worst.

Booking Id : 1410843
FLIGHT NO : 6E1767
AIRWAYS : INDIGO
DATED : 22/05/2020
From :Kuwait to Mumbai &, return

Iam Shyam sundar, I requested for my air ticket refund amount with rehlat on dtd. 10th Oct 2020 but still there is no any respond from rehlat for refundable amount claim.
I called several times to their local number and they are saying the same thing. This is the worst experience I have from this travel agent, just for payment process 30 working days after 5months of waiting? Kindly advice what are the process to get my money back.

Kindly look into my concern and process the request at earliest.

Booking id 1697847. Ae}, ticket number 609833
Dear team
Good morning!
It's been months and I had written n awaited long for the matter to resolve the issue.
The airlines says no show, but I had called rehlat on 17th march and asked for cancelation. Screen shot of mr ahmed stating that the passenger will not be traveling due to covid, then how airline can say its no show. When I called the airlines I was told to call rehlat as my booking was thru rehlat, I informed on 17th march that I will not be traveling due to covid, in that case I should get refund for both ways at the earliest as it's been 11 months.
I am tired of writing again and again on the same matter. I am attaching rehlat mail to airlines dated 17th march that I will not be traveling due to covid. How can I be shown as no show when I already cancelled with rehlat team I haven't got any refund till date
If I didn't contact rehlat team... You can say no show as I didn't travel.
I received an email from your side regarding my cancelation request and my call on 17th was confirmed by your customer support team.
I would request you to kindly refund the amount for both ways at the earliest.
I haven't received anything from the airlines as asked by you n I have waited patiently all this time.
Kind regards
Dr poonam sharma

Even After 65 emails and weekly phone calls rehlat is just keep on delaying the refund, they got the money from airlines and keeping it not refunding. Very worst customer service no idea about what is the meaning of short time they are keep on saying refund is in process and will get the money into your account shortly..has any one got refund from rehlat or they are the doing some online scam fraudulent service.

From: Paresh Patel
Date: 26 January 2021 at 21:47:50 GMT+5:30
To: Rehlat
Subject: Re: Refund Claim 2446405 & 2446373

Respected Khaleel Sir, Lakshman Sir,
I respect your mail support for my refund amount .
Already you written three times that my refund amount have been deposited to my respective HDFC account. Also in your reply I sent PDF of my account as per your mail and inform you that still it is pending to deposit.
Now after three months passed for this refund communication and already REHLAT received my amount from Indigo still your company does not give my money back that is not fair.
Here In India I have no job and please I need that money to survive my family. We can survive at least two months from that amount. It is my kind request, please deposit that all amount to my Indian HDFC account immediately.
Warm Regards,
Paresh Patel.
Sent from my iPhone

On Saturday, 16 January, 2021, 08:33:34 pm IST, Rehlat wrote:

Dear Guest,

Thank you for contacting the Rehlat Support team.

We have sent an email to our concerned team so kindly allow us time and we shall do the needful.

We appreciate your booking with us; if you need additional assistance, please send us an email.

Thanks & Regards'

Lakshman.

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On Wed, 13 Jan at 10:33 AM, P3_mit94 wrote:
Respected Lakshman Sir,
Thanks for your reply, here I have attached my Indian HDFC bank NRE account and also NRO account January 2021 statement Please check that above mentioned amount is still not deposited.
My kind request, please check from your account section and proceed to deposit as early as possible.
Thanks,
Warm Regards,
Paresh Patel

On Tuesday, 12 January, 2021, 06:39:33 pm IST, Rehlat wrote:

Dear Guest,

Thank you for contacting the Rehlat Support team.

We kindly suggest you check your bank statement for the month of Jan'21. If the refund is not received then please share the same in PDF format to check with our concerned team and assist you further.

We appreciate your booking with us; if you need additional assistance, please send us an email.

Thanks & Regards'

Lakshman.

Dubai I Kuwait I Saudi Arabia I India I Egypt

Kuwait: +965 [protected]
Saudi Arabia: +966 [protected]
Egypt: +20 [protected]
UAE: +971 [protected]

Email ID: [protected]@rehlat.com

We are also available on Facebook Chatbot!
Now get most of your generic queries answered by our Rehlat virtual agent instantly just by chatting with us!

Baggage info I Booking details I Booking Status I Refund Status I Ticket policies

On Thu, 7 Jan at 12:06 PM, P3_mit94 wrote:
Respected Khaleel Ahmed.Sir,
Thanks for your mail and support, but my request, please check, still there is no progress for deposition of my below

It is almost more than a month pass after your team first mail for deposition.
Waiting for your favorable replay.
Thanks,
Warm Regards,
Paresh Patel

On Saturday, 26 December, 2020, 03:59:47 pm IST, Rehlat wrote:

Dear Customer,

Thank you for contacting Rehlat Support team.

With reference to your refund request, please be informed that we have processed your refund today and same will be credited to your account within 4-5 working days as per the Bank policy.

We appreciate your booking with us; if you need additional assistance please send us an email.

My booking id is 1736954. I take a flight ticket from spicejet via rehlat on 6th march 2020 to travelling from dubai to cochin and return. There is no refund has been occur till 11 moths has been completed. Price of ticket is 967/- dirhams. The refunding from spicejet has been got on oct 15 2020 to rehlat. On oct 19th 2020 has been says your money will refund with in 50 - 60 days. Till now refunding has not been occur.

Travel Date 12-Mar-20 Oman Air PNR E-Ticket (ID) Ref
1 Sunil Kumar Joshi YFPGPK 1443662 602435
2 Indu Bala IJBDFI 1443680 602441

Tickets cancelled on 8-Mar-20 Moreover Airlines cancelled flights due to Covid 19

Inspite of repeated reminders REHLAT not refunding the ticket amount.

The Booking ID : 2356707 and 2356662 are requested cancellation on 21-July-2020, but still not yet refunded.

FLJ9R2 - 2356662 - SA

Please need your urgent support to get refund

Thank you

My family and I booked 3 tickets through Rehlat online service in February 23rd 2020 and due to COVID-19 all the travel arrangements are changed. We cancelled 11th May 2020 and ask them to refund the money, so they said each ticket they will charge 30 KD (almost $110) penalty or their charge and we agreed but every time we ask for remaining money they are saying the same slogan its under process. Finally, 6th January 2021 Rehlat said your refund application was approved but it will take an additional 60 working days to process the money.
I called several times to their local number and they are saying the same thing. This is the worst experience I have from this travel agent, just for payment process 60 working days after 8 months of waiting? Kindly advice what are the process to get my money back.
My booking Ref: 1529177COM

I have sent 45 Reminders every week phone calls, but getting same typical poor worst response... bear with us refund in process. No improvement... rehlat behaviour is fraudulent... they received the money back from airlines around 3 months back but holding money illegally...a reputed organization who require trust from their customers never behave like this.
My Booking ID is 1771859

Rehlat Helpdesk,

This is my 51st follow-up email for getting my refund money. My airline already refunded full amount to Rehlat account mid of August 20 and I am still chasing you to get my money back.

This is really say and very unprofessional. Didn't expect this kind of service from reputed company like your.

We already suffering due to this unforeseen situation and least we expect you to refund my money on time.

Booking ID - 1629946
Booking ID - 1629997

Looking forward your immediate response on this issue.

Thanks.

Regards,

Tamimal Ansari

I feel unsatisfied with rehlat.com

Their representative said u will get reply me 24 hours.

Very worst service i facing with them

I called several times to the customer service regarding my refund. But even they are not responding well to me. They are saying representative said u will reply me 24 hours. Still didn't get any response from their side for 30days

Past six my they are holding my money.

Date of incident - still happening
booking 126898607

I booked a return ticket through the website, but one of the flight was cancelled. I called the company, they promised me a full refund. However, after I received the refund offer, they tried to charge me an extra 25% of the return ticket.
While I was communicating with them through emails - most of my mails were simply ignored. If I received a response, it never contained answers to questions that I asked (it seems almost like automatic response).

The explanation behind 25% extra charge was that they booked it on the airline was ridiculous:
1. Some extra charges were "miscalculation that should be fixed" (well, it hasn't been fixed yet)
2. That they booked it on airline as separate tickets, thus they need to charge me penalty for not canceled ticket. Latter is not my problem. I am sure they didn't inform me about this before booking. Moreover, I am absolutely certain they didn't inform me about the prices of these 2 ticket, so I have no clue how they want to separate the price now. It's just ridiculous.

Currently, they are not responding to me.

I was supposed to travel on May 8 /2020 - May 12 /2020 return, unfortunately flight was canceled due to COVID-19.
Since then I can't get refund after endless calling and many emails.
Recently they started to avoid me and after many calls to their office in Dubai finally I got standard email which says nothing.
My Rehlat ID : [protected]
Please avoid Rehlat as its not reliable company

قمت بالحجز عن طريقكم بتاريخ ٥/١/٢٠٢١ و قمت بتسديد ثمن التذكره مباشره
الا انني عند التاكيد مع الخطوط الملكيه الاردنيه بتاريخ ٨/١/٢٠٢١تفاجئت بانكم لم تقومو بتاكيد الحجز
بعدها قمت بالاتصال معكم و اخبارك بالموضوع و وعدني الموظف ان يتم تاكيد الحجز و حل المشكله الا انني تفاجئت بانكم تطالبوني بفرق ثمن التذكره و لم يكن عندي خيار الا ان ادفع لتجنب فقدان الرحله
في الشركات المحترمه تقوم الشركه بتحمل نتيجه خطأها و لا يتم تحميله للعميل
نرجو من جانبكم ارجاع فرق سعر التذكره لي الذي اجبرتموني على دفعه
و شكرا

I have been following up the refund since 9/sep/2020. So far no progress or update from your side.