Rent 2 Own
Reviews and Complaints

I paid them 220.00 for furniture I intended on leasing. The description of the furniture is what I bought it for. I had the furniture delivered and didn't get to enjoy it for a week or 2, because my mom passed. I finally sit on it and check it out, it has NONE of the features it's supposed to. R2O ignored my texts. Until I mentioned contacting the Complaintsboard.com. I asked how they plan on making it right. She said by getting the furniture I ordered. They want me to continue paying 2 something a month for the wrong furniture. Also, she said it was false advertising because they don't have that furniture. I think I deserve e a refund because it's not what I ordered. She said they will pay me 36.50, which is the difference in the prices. Okay , but it's not what I ordered. I want a full refund. The only thing correct in the description, is the color of the furniture.

Rent to Own in Ironton, Ohio, manager John B repeatedly called and harassed me at work about payment and picking up items. I told him not to call me at work because he was getting me in trouble so he calls the police to my house who then call me at work. I have sent a message to John B telling him he can pick. up his items on Tuesday at 10:30 and requested that any further communication be via written means only. Mr. B's incessant phone calls to my employer resulted in my losing shifts and a write up being placed in my file as punishment for receiving personal calls at work. Mr. B also threaten to file criminal charges against me and for what I am still unsure. He also told my fellow coworker that my wages were going to be garnished, which is another example of his unethical scare tactics. His behavior is unprofessional and illegal. I am also contacting R2O corporate headquarters to discuss this matter further.

Me and my girlfriend got furniture from rent 2 own in chillicothe Ohio set up payment through my bank they called and said something happen with bank I fixed that so next payment they said didnt work so I ask for a few days to figure it all out they said ok then had a employee contact my child on *** but my child wasnt on my app as a reference then my gorlfriend and her mother were in hospital for covid I told them this and then they leave a note on door saying they are sending police. Then show up at my girlfriends mother and she wasnot put on app either and her mother had just so the person tod her that me amd my girlfriend were going to jail they asked how did you get this address and the rent 2 own peaople said dont u worry about it we have are ways I just feel that they have gone to far and I also have kept in contact about the bedbugs we dound and they were to contact me back nut all theu do is threatened us

the company's name is *** have a representative payee which is my daughter they took $92 and something cents on August 3rd they took $69.90 on August 4th I took 1297 and then on August 4th again they took $9.97 and *** told me that that was the company their phone number is *** I can't get through to them so *** I change my cards it cost me $30 each I changed my phone number and I change my email my new email is ***I need you to please get in contact with me these people need a full complaint against them when you put it *** my ***. it is a company but you can't make complaints against them I need my money back on my card I never ordered anything I live on *** why would I do something like that or anybody else nobody would do that to me

Mandy, one of the managers at the N Bridge St, Chillicothe, OH location has been calling and harrassing me for the last month.
Without permission/authorization she withdrew $83.83 from my Ohio EPPI card (Jobs and Family Services card for my children's benefits) account on June 27th, using the saved Ohio EPPI card number from a previous payment I made for my former boyfriend. I asked them to destroy the number after it was used. They have failed to follow security standard enforced by the credit card industry not to keep credit card info on file.
When she came to my home, she said she knew we were still together because she saw his picture on my Facebook page. Though she ins't entitled to an explanation, I shared that I am too busy to update my FB page as I have a lot going on in my life; taking care of my grandfather and my kids. Also, it is irrelevant whether we are together, because I did not sign or co-sign for the item, I am not on the contract.
She has also gone to his home.

I have already been in contact with the corporate and the head of R2O about this on going issue. To whom it may concern:I found your email on Google and I am trying to find a solution to my problem. My sister "***" passed away a couple of months ago. She had been leasing a bed from a local store of yours and I just left everything in her house the way it was for her child's sake. I have custody over everything. I have been making the payments for the bed my sister leased on time not missing a payment as I plan to pay it off. The only thing I have asked of the store is to take off the automatic payments from my old debit card, that I don't use that bank account anymore as they keep over drafting it. I have also asked for months to get online access to the account. I work full time, plus have a 2 special needs children, plus raising my nephew, and taking care of all my sister's finances. I really need this taken care of with rent to own. Any help would be greatly appreciated.

I rented a gaming computer for my son in December. Admittedly most of the time I have not paid the monthly account on the day that it is due and in fact I have paid it anywhere from 2 to 3 weeks late. Every month they contact me on the date that it's due and I give them a date that I can pay it. They sometimes just simply update to the date that I stated I would be able to make the promise to pay on. However today my payment was due, unwilling to work with me, I simply stated to *** that I would want to reach out to customer serviceI have answered this question several times but they continuously ask me. Today they contacted me about payment. Said I'd be able to make payment on the 13th. I understand it can be frustrating that I pay late but I always receive an email from corporate when they say I am close to retrieving my item which is usually close to 16 days after due date. Bc I said I'd want to speak to customer service, *** said that they'd pick up my item Thursday

Back in May, we went to the store to buy a refrigerator and stove that we needed to replace. We had arranged to pick up the items ourselves but every time we went to pick up the items, there was always a problem or excuse. We finally contacted customer service about the situation and Mike Tissot contacted us to resolve the issue and gave us 12 months same as cash for our troubles. We purchased the items around May 26. About 2 weeks later, we realized that the payment schedule that we originally agreed on was not correct. The dates were suppose to coincide with his paycheck. So we went back to the store to fix that but when we did, they changed the contract agreement and did not say anything to us. We found out later that now we have till September 23 to pay it off or we would owe the full interest. That wasn't even 4 months same as cash. We contacted customer service who informed us that only the store would have the contract information and they were going to have the reginal manager call us but they never did. I sent an email to Mike Tissot explaining the situation but he also never contacted us. This has been a very frustrating and we are now considering returning the items and taking our business somewhere else.

This complaint refers to an employee not following practices and procedures in the correct manner. I applied to R2O, to rent a stero system that was reccomended by Nate at the *** store, since I was out of his rental region; he referred me to the ***, Ohio store to follow throug with the *** store and have the item delivered. The manager of the ***, Ohio store; Tamekia W, took my information and refreneces. Come to find out she never contacted my refrences ( I know this by following up with my refrences that no call was made), when my refrences called to speak on my behalf, Ms. W was rude and inconsiderate by releasing information in a statement to a refrence that she was "alarmed by my refrences calling her, and she was not going to approve a rental." Ms. W also did not send my application in for approval, which is store policy and instead declined at her level. My refrences include a doctor of veternary medicine, a doctor of health and wellness, a doctor of linguistics and my employer of 6 years, I own my own home and have no debt. I was only wanting to rent, due to the easy payment plan. After contacting the *** store, Ms. W was again rude and unprofessional. I have sent emails to the district manager and the company head office. This individual, Ms. W did not follow policy and procedure, she released disclosed personal information to a reference. This store and this employee should be looked into for not following proper practices, releasing personal information, and being unprofessional.

There's a lady who called me on 3/23 I don't have to ask her if I was able to make a two week payments on the 3/25 and on my next payday I'll make my monthly payment so I don't get behind did you say yeah that would be fine no problem well I guess that lady wasn't in there today so I want to run in today it was a different big story that lady who's trying to take my money act like I can't make I can't make payments and I explained to her I talked to someone on the phone and she said I could tell the first and I make my monthly payment like I don't see the big deal about it it's money either way it's getting paid I see it as but I said take it or leave it you know I'll take my money back I guess there was a store manager she called herself one anyway she didn't tried to look in the computer trying to help out all that hurt it came out her mouth we just come and get your stuff if you want them and had no help she was very rude she yelled for a gentleman in the back is that words come out her mouth you're a customer come and help her if she's a store manager I thought that was her job to help out but the German came up he was very nice he helped me out and they let me do the two week payment he said it was put in wrong in the computer but they will lose a customer after I get all this paid off only 6.5 more months while I was he was helping me out she was still trying but in and say things so I put my hand up and told her she was very rude and I don't want to talk to her no more and she have no reason to talk to me like that she said she can do whatever she wants cuz it's her store that's fine they lost a customer for sure. . So everyone be careful they will try and get extra payment out of you they tried me last month so be careful not to I'll call them out today on it have a great day

We rented a washer, a dryer, and a refrigerator off of rent to own. We expected to deal with the same person in our contract, but we have dealt with SO MANY PPL working th contract and all which have our card information. There next level of stalking and harassment is unreal. They call off of a different cities phone number all the time. I was in a ICU making medical decision for my mom who was on life support, and they cornered me, and took advantage of my vulnerability and backed me into giving them my card over the phone, and that was just last week. Then amounts being declined started happens. In multiple amounts. We have made sure we paid them SOMETHING once a week. But they still continue to use our cards against our permission. We never signed or agreed for them to leave a card on file. We always resorted to paying with cash (even *** a employee) pointed out we're cash people, because we started noticing fraudulent charges appearing off our cards in various amounts. I have screenshot of my bank statements. The last attempt on my card was tried 5x all denied because it was right before my pay day. All five times were different various amount they tried charging my card til it went through. They got 448 dollars off my card, then they say they never charged my card (in a text message) and I have the proof. Also, there DELIVERY DRIVERS. Are high 100% of the time. They came to remove my washer and dryer for repairs and flooded my whole bathroom and left the water there. With out notifying me that the water was on my wood floor in my bathroom and it is now DESTROYED. WARPED, MOLDED, AND DANGEROUS. Twice. TWICE! HAVE TWO SEVERE ASTHMATICS IN THIS HOUSE. AND TWO AUTISTIC CHILDREN UNDER THE AGE OF 10. Mentally 5 people have beat me down with constant reminders of lawsuits and cops over the refrigerator that I've been paying on for over a year and they tell me it's still the original price it is when we signed contract.

So, my problem is I got a washer and dryer from rent 2 own. Which I Love the item took advantage they had of pay 20 dollars for a whole month. I received the items on the 7th when I was supposed to receive it on the 5th so the manager at the time offered me 2 weeks for free for the inconvenience. So, paying the first month would take me to April 7th, 2022 with 2 weeks free that took me to April 21st 2022. I called in on March 30th 2022 to make sure that the payment was going to be ran correctly because I've had some issues happen to where I am a little tight on money. *** was the one I spoke to on the 30th he was yelling at me telling me I was trying to double dip by getting 2 weeks for free and that when I paid the 20 dollars I was pretty much getting a month for free so he said I was already making out. I told him that its not my fault that I took advantage of their promotion of the $20 for a month and then I didn't delivery the wrong items they did and they gave me the 2 weeks for free. So he finally came to understand where I was coming from and said I only owed 10 days for the month of April which I was fine with. I wake up today April 1st with the whole $160 being taken out so I called in and ask for a manger and *** talks to me I explain everything that is going on and she sees that I am correct then I said I shouldn't of had to call in and she asked what my desired outcome was I was I believe I only owe the 1 week 7 days due to being lied to on the 30th and still having to call in on today April 1st to deal with this. She then goes to tell me the best she can do is offer me what I already had to pay was the 10 days she told me they couldn't give me the item for free. I told her I'm not refusing to make my payments and i have made every payment its not my fault that I got the first month for $20 that was your promo and you guys offered the 2 weeks for free. She then said that is a courtesy and I shouldn't complain. Told me that I been paying anythi

I had been trying to contact either the store manager or district manager for about a month, after no response, I sent an email to the store manager and didn't hear back after I sent him a message. On 07/14, I got nasty texts and emails from both a store employee and the store manager, they claimed to have responded to me but I didn't get any phone calls or emails until my husband stated I was in the hospital again and they BOMBARDED me with emails and calls. I am on treatment for organ failure and they expected me to drop and answer everything. Here is what has been going on and it was not addressed except for asking for pick up of the product instead of wanting to continue communication and work something out civilly. I have been having some problems with the store every since I began to rent from you. I wanted a washer/dryer set that you did not have in stock at the time I was wanting to rent it and I was told by the employee he had another set he could rent to me at the same price and it has never been at that price which is lower than what I am paying now which is fine, I understand sometimes employees do things to boost their commission and whatnot. Another big problem that I am having is I have been off work due to the COVID situation and now I am getting put in and out of the hospital as my kidneys and liver is failing due to type 1 diabetes and I am trying to make ends meet, I get constant emails/calls/texts saying about running my card, I'm late, etc. I have called in and emailed to let your store know of the situation and trying to work everything out so I can keep my washer and dryer because right now, I have to keep everything constantly cleaned and sanitized in my house due to my illness, so there is a lot of laundry. They have been quite rude telling me my sickness is not their concern and I have a obligation and I need to take care of it. W *** Now the most recent payment that was ran by your company was ran THREE times. I had authorize them to run the card two days prior to that for one payment and to also do it for one payment owed and it was never ran, so I was charged late fees which I was not happy about. I only authorized it for the current payment plus late fees that was owed and I was charged for three payments and then get a call I will owe twice again this week and I am not going to pay for two weeks again when the money was taken when it was paid the last time. Kjay denies this, but I reported the charges to my bank and also the employee who ran these charges without permission was very rude on the call as well. I don't understand either why I have to pay every week when it is supposed to be set up for every other week and that is just a huge mess. I wouldn't even bother with your store anymore and go back to ***, but since all this money is invested I would just like things to get worked out, but if this continues and nothing gets resolved then I will go somewhere else after I report all of this to the Complaintsboard.com.