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Resort Condominiums International [RCI] Customer Service Phone, Email, Contacts

Resort Condominiums International [RCI]
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2.2 63 Complaints
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Resort Condominiums International [RCI] Complaints 63

ComplaintsBoard
M
12:00 am EDT

Resort Condominiums International [RCI] rci took my family for a ride... big time!

In May 2007 I received a friendly reminder from RCI that my membership was due for renew and was offered a 5-yr for $69/yr or somewhere around $350. I was told that if I renew that I would get a "cruise" voucher good for up to $1200. I requested clarification about the "up to" comment I previously heard and was told that at the conclusion of our conversation that I could be forwarded to the cruise department for further clarification. This was only a bad sign of things to come as it became very clear the cruise department and RCI customer service appear purposely disconnected. Let continue. I was also told that if I deposit my Maui, Hawaii week that I would receive a 2nd bonus week that could also be used in conjunction with the first one, thus having up to $2400 toward a cruise (remember this). I purchased the 5yr membership, but was not forwarded to the cruise dept. I submitted my form to the embassy kanapaali beach club to bank my week and receive a 2nd cruise voucher and received a confirmation of the successful bank to RCI. Now RCI tells me that I already banked my week in September 2006 and I became outraged since I never banked the week! I had to 3-way call the embassy in hawaii and RCI customer service with a supervisor and YES RCI then validated that I infact did not bank in September 2006. The bank was confirmed as May 11, 2007 and a cruise voucher was apparently shipped to my address and would be received a few days after the first one arrived. Three weeks later, I contacted RCI because I never received either of the vouchers that were supposed to arrive within two weeks. A couple more weeks passed and I received the first voucher. I let a couple more weeks go by and called RCI about the 2nd voucher only to be told the 2nd voucher was not valid because I banked in Sept 06. Here we go again. I went around with RCI eight times, included Embassy again and spent over 3 hours on the phone and was promised each and every time that a voucher would be sent to me but it never happened. Finally I was given a voucher activation number and was told to call the cruise department to activate it. I did so only to learn that only one voucher may be used per cabin, they expire in 12 months from activation and may not be used together. WOW. What was I fighting for? I called RCI customer service back and was told by the customer service about the lack of communication between them and the cruise department and cruise department as well as the lack of training received. The rep talked about the hardships their customer service staff had to deal with regarding the cruise voucher promotion and he ultimately provided my with yet another voucher id and I did contact the cruise department to activate successfully, but I will not be using two cabins and have absolutely no idea about the true value of the voucher(s). I know this may be getting boring, but please stay with me because part 2 is worse. We now have a 5 year membership with RCI and I contact them to make arrangements for a southern california timeshare in Anahiem or somewhere close to Disneyland in late July. I am told there is NOTHING available. The first reason, noone in So Cal gives up their timeshare! However, they offer to sell us a week at the Peacock Suites hotel in Anahiem, CA at a higher rate than if I booked the hotel myself or went through expedia. I declined the offer and booked through expedia. Now, not only do they take my RED week in Maui, but they have nothing to trade in return and we out of pocket over $1500 that should still be in the bank making money. I canceled our 5yr and will most likely never use this crooked service again. You'll have to agree that RCI is definitely NOT the well-oiled machine that should be able to put your trust in as a timeshare owner. I'll close this out by mentioning that I've received many phone calls from RCI about renewing my membership and I take the time to tell them about my experience only to learn that it was my fault for not having booked a year in advance. WOW, do they need some competition! I really don't know what to do with this...

Mark in Savage, Minnesota.

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Kevin Richards
utt, US
Jul 20, 2015 11:28 pm EDT

Not only that but you should have seen his previous, loki, he claimed this experience made him so angry that he beat his children and his wife eventually divorced him

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loki
Indianapolis, US
Jan 28, 2009 9:38 pm EST

I use to work at rci- they get thousands of requests for summertime coastal areas but very few deposits- people try for years only to lose their weeks or have to pay to extend them. if you are going to play the game take time to learn the system- it's an expensive lesson if you don't.

ComplaintsBoard
K
12:00 am EDT

Resort Condominiums International [RCI] traded into a glorified motel from a gold crown

RCI charged me twice for an exchange fee. They took my first exchange fee and sent me to a glorified motel in Daytona Beach called the Perennial Vacation Club (http://webmastery.org/perennialvacationclub/) and when I complained, they gave me a compensatory week, but when I went to use that week they wanted to charge me the exchange fee all over again!

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Kevin Richards
utt, US
Jul 20, 2015 11:24 pm EDT

Why not get a job instead of complaining to get free stuff. If you cannot afford vacation stay at home.

ComplaintsBoard
D
12:00 am EDT

Resort Condominiums International [RCI] rci charged me twice for the same membership!

RCI called early one morning, 1/07, to tell me my membership had expired 9/06 due to my previous payment, made over a year before, [paying it through 2009] being rejected by my credit card company. I asked how could this be as RCI had my card number on file and I always keep the card balance at zero. They told me RCI probably transposed a digit and that's why it was rejected. I had recently sold my timeshare and RCI membership to a friend, who was out of the country on business for 5 weeks, so was worried he would return to find he had no RCI membership as I had promised. I paid $229, for a 3 year membership, paying the membership through 2009. Several days later I received a letter from RCI saying my membership expired 9/06 and I could get a 3 year renewal for $178. The buyer of my timeshare and RCI membership returned from the South Pacific and informed me that the RCI membership I transferred to him was processed 12/06. I called RCI and was only sent a partial refund. They agreed it was their error in charging me but said "you agreed to buy it... under the terms and conditions... there is nothing we will do for you." It took over a month to receive the remainder of the refund, this after many phone calls and emails. I can no longer recommend RCI due to their poor customer service.

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Kymklein
US
Sep 19, 2018 11:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am appalled with rci's stance on the impending hurricane. I've been a loyal customer for over 15 years and i find it criminal that RCI refused to refund my money for a reservation on the coast of Virginia. The federal and local government has declared a state of emergency, the interstates to get there have been reversed to one-way traffic only

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G
Gary Miller
Sep 06, 2007 2:42 pm EDT

Actually trying to use RCI to exchange a property is even more of a nightmare. You are wise for dropping your membership.

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Overview of Resort Condominiums International [RCI] complaint handling

Resort Condominiums International [RCI] reviews first appeared on Complaints Board on Apr 18, 2007. The latest review Member resort not acceptable was posted on Nov 28, 2023. The latest complaint accomodation was resolved on Jul 27, 2014. Resort Condominiums International [RCI] has an average consumer rating of 2 stars from 63 reviews. Resort Condominiums International [RCI] has resolved 19 complaints.
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  1. Resort Condominiums International [RCI] Contacts

  2. Resort Condominiums International [RCI] phone numbers
    1890 234 303
    1890 234 303
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    Ireland
    1803 657 311
    1803 657 311
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    Indonesia
    1800 181 121
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    Malaysia
    1800 1651 0639
    1800 1651 0639
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    Philippines
    1800 656 060
    1800 656 060
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    Thailand
    +1 (317) 805-8000
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    RCI Weeks Members
    +1 (317) 805-9941
    +1 (317) 805-9941
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    RCI Points Members
    +1 (877) 968-7476
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    RCI Points Members
    +44 845 608 6380
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    100%
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    United Kingdom & Ireland
    +43 179 567 252
    +43 179 567 252
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    Austria
    +32 27 131 378
    +32 27 131 378
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    Belgium
    +420 239 000 208
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    Czech Republic
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    +45 38 487 090
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    Denmark
    +358 969 379 173
    +358 969 379 173
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    Finland
    +33 141 919 652
    +33 141 919 652
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    France
    +49 699 509 6227
    +49 699 509 6227
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    Germany
    +39 269 633 371
    +39 269 633 371
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    Italy
    +31 203 469 324
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    Netherlands
    +47 23 162 075
    +47 23 162 075
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    Norway
    +49 699 509 6237
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    Poland
    +351 289 540 400
    +351 289 540 400
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    Portugal
    +7 495 258 6031
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    Russia
    +34 902 114 114
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    Spain
    +46 858 770 383
    +46 858 770 383
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    100%
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    Sweden
    +41 448 009 101
    +41 448 009 101
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    Confidence score
    Switzerland
    +90 216 282 1567
    +90 216 282 1567
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    Turkey
    +86 400 811 1688
    +86 400 811 1688
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    China
    +852 800 964 847
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    Hong Kong
    +20 224 635 500
    +20 224 635 500
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    Egypt & Other Middle East Members
    +65 62 234 333
    +65 62 234 333
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    100%
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    Singapore
    +27 112 581 000
    +27 112 581 000
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    South Africa
    +82 798 651 7123
    +82 798 651 7123
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    South Korea
    +886 801 651 333
    +886 801 651 333
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    Confidence score
    Taiwan
    +971 800 0444 2357
    +971 800 0444 2357
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    Confidence score
    UAE
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    +84 12 065 122
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    Confidence score
    Vietnam
    +54 800 122 0428
    +54 800 122 0428
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    Argentina
    +55 800 891 9213
    +55 800 891 9213
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    100%
    Confidence score
    Brazil
    +56 800 712 071
    +56 800 712 071
    Click up if you have successfully reached Resort Condominiums International [RCI] by calling +56 800 712 071 phone number 1 1 users reported that they have successfully reached Resort Condominiums International [RCI] by calling +56 800 712 071 phone number Click down if you have unsuccessfully reached Resort Condominiums International [RCI] by calling +56 800 712 071 phone number 0 0 users reported that they have UNsuccessfully reached Resort Condominiums International [RCI] by calling +56 800 712 071 phone number
    100%
    Confidence score
    Chile
    +52 555 283 1111
    +52 555 283 1111
    Click up if you have successfully reached Resort Condominiums International [RCI] by calling +52 555 283 1111 phone number 1 1 users reported that they have successfully reached Resort Condominiums International [RCI] by calling +52 555 283 1111 phone number Click down if you have unsuccessfully reached Resort Condominiums International [RCI] by calling +52 555 283 1111 phone number 0 0 users reported that they have UNsuccessfully reached Resort Condominiums International [RCI] by calling +52 555 283 1111 phone number
    100%
    Confidence score
    Mexico
    More phone numbers
  3. Resort Condominiums International [RCI] address
    9998 North Michigan Road, Carmel, Indiana, 46032, United States
  4. Resort Condominiums International [RCI] social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Resort Condominiums International [RCI] Category
Resort Condominiums International [RCI] is ranked 49 among 518 companies in the Travel and Vacations category

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