Resort Condominiums International [RCI]
Reviews and Complaints

Members since 1979, was satisfied until now. Listen to your recorded w/chris tape 9/23 4:01 great barrington ma. Location nightmare, disrepair concern with health and safety. Threaten with trespassing. We want a refund of the point extension $109, plus @$229 for each date 9/23, 10/22 & 10/30 vacations plus search for ny june2017-sept2017. Leave rci, end

/I booked a resort for 9/2-9/9 in Orlando, FL. On 9/1 FL issued a SOE for 51 counties due to the hurricane, and the storm was also headed to Georgia where I live. I contacted RCI and spoke with a supervisor(Ray) who was very professional and helpful. Ray stated that they are still in the process of updating the cancellation policy(which states that in the event of a natuarl diaster RCI would issue a CREDIT in the amount of the fee to your acct and allow you to book another vacation, or UPON MY REQUEST refund the fee) to include the affected areas and to give them a little more time. He also said that they update the policy to cover areas where the I live in the event I was unable to leave my home to travel to my resort destination and that he was going to notate my account about our conversation. So when I called back on 9/2 I never expected that I would have an issue getting a refund since GA issued a SOE because of the hurricane as well. I spoke to another supervisor(Kristie) who told me if she cancelled my reservation for the natural disaster I could be issued a voucher in for the purchase amount and I had until 9/30 to book another reservation to travel up to 2 years. I asked her for a refund instead, Kristie stated that the policy is to issue a voucher because she only showed Florida Panhandle as a affected area. I then asked Kristie where was this policy located because that was not what is written in section 16.1-16.3 and she could/would not tell me. I then stated that I could not possibly book another reservation for this year because I had just booked a resort in July for my vacation and this was the only other time I was able to travel this year. And the 2nd option to book a future trip would cost me a min $124.00 to renew my membership for 1 year(RCI only allows you to borrow 1 year of points) and borrow from future points which is 21.333 points which was not going to be nearly enough because a future reservation would require a min 42, 000 points. So, basically I would lose my money. Kristie refused to adhere to the cancellation policy for natural disasters and was extremely unprofessional. I have never had such horrible customer service in my life for something that was out of my control! I have canceled my membership with RCI and I will never refer anyone to this company.

Rci is a terrible company. They sold me on "mini vacations" that are totally worthless. I can beat their quotes online every day. I threw away $1200 on a 2 year trial subscription and I am kicking myself for it.

I can't even trade my points for tickets to universal studios - I lack the proper amount of points and can't roll over from another year. I get 10, 000 points a year. To convert them to tickets at universal studios, I need 12, 000. Stupid policy.

I am trying to salvage some part of my investment and am coming up short every time. Rci does not offer any value and has only been a headache to deal with.

Do yourself a favor — so not purchase anything from rci.

If anyone else files a class action suit, please contact me. I want in.
Thank you.

While vacationing at the royal solaris cancun resort, my boyfriend and I went to get information on a timeshare that partners with rci. After hearing the sales pitch we decided the timeshare wasn't for us and when we told the "closer" marco garcia that we weren't interested he became extremely rude, unprofessional and offensive. He told us that "I didn't come to you, you came to me", and if that wasn't bad enough he added "I already have your money". Rci should take a good look at who is representing their company, as marco garcia is a disgrace!

Sold a vacation timeshare after an exhausting day of touring and sales pitch in July 2015. Purchased 1 week of unit at Canada House in Florida. Appeared to be a good value for our family vacations based on Trading Points for unit. We had no desire to stay at this unit as it is too small for our family. Again, purchased this timeshare for trading points only. Dissatisfied with the company for the following reasons: (1) Unable to deposit exchange week until annual maintenance fees paid for unit purchased. (2) Unable to pay maintenance fees until amount assessed in October. (3) Paid fees and began search for vacation to enjoy spring break in April 2015. (4) Spent hours and hours trying to understand website and trading options. The website is not user friendly. Read all the information provided. Completed tutorials. Spoke with consultants one the phone and had online chats for assistance. (5) Unable to locate accommodations for the location desired - units available were too small or undesirable. (6) Expanded search nationwide - still no units available as requested. The program is advertised as having thousands of units (options) worldwide. However, this is a huge overstatement. After spending hours and hours searching, we were unable to confirm accommodations as needed (date, size and location). Request release from membership ASAP.

Do not purchase a vacation package from this company rci they are a total scam! I have spent a lot of money with this company however, I will never give them another dime. The most recent package I purchased was for $2, 199.00 for a 7 day cruise plus a 7 night stay at a resort or 2 or 3 night stay in a hotel. Today I went to book my 7 night at a resort and they tell me I do not have that option? It shows it on my account that I have a 7 day resort certificate? Rci tells me that I used it for a hotel stay when we went to porta vista in san diego for 2 nights? What? By the way porta vista is a dive and poor customer service, read there reviews. There reviews are just as bad as rci. Then beware of the cruises as there are all kinds of hidden fees, plus when you book a cruise there are port fees that you have to pay as well. They will not tell you that when you are purchasing a package. Buy and pick out your own vacation as it is way cheaper. Rci does not care about customer satisfaction, they are money hungry and will rip you off! I had also paid $259.00 for a resort in montana with both points and money and I had to cancel as my family member that was due to go with to this resort passed away 2 days before check in. They would not even reimburse my fee of $259.00 when there was a death in the family, really? Rci have the worst customer service I have ever dealt with. Beware of there scam! You will lose money by purchasing their packages!

I was just told today 17 October by Evelyn and Marelie Dorsling at RCI that in order to attempt to obtain a successful booking with a banked rci week internationally that I should look to put my name on a waiting list in excess of 2 years before I intend to travel. WOW! I have had RCI for many years and in the last 14 years have NEVER been able to exchange a week. Booking a family holiday more than 2 years in advance or alternatively 2 weeks in advance as was the other suggestion is absurd! What an insane suggestion! I will be selling my timeshare!

RCI told us that they booked a suite with King bed and a sofa bed. Calling resort, they said that they have a 2 double bed room for us and only RCI can change it. We paid 3000 dollars in all inclusive fees and spent 12 hours on phone to remedy the situation. RCI does not even acknowledge their mistake and is not willing to call Resort to fix this.

We have Wyndham and it absolutely impacts our experience. Wyndham uses RCI as their exchange company. Wyndham should be responsible for affiliations that they offer their members. It is a waste of money to buy their time share.

This will probably be a longer than you would like, but it is truly a reflection of how I feel about RCI, their rules and their fees. Once upon a time (22 years ago, when I purchased my timeshare and joined RCI), life was easy. I deposited my week, paid a fee and traded for a week somewhere else for vacation. Life changed and it changed for the worse, much worse.

First, they tried to talk everyone into the points system and wanted to charge large fees for the privilege. For those who chose to stay with the weeks program, they basically forced the points system on us anyway by assigning a value to each deposit and at least for many of us, our timeshare resorts got seriously devalued. So, what are the chances that any of us can find a unit we want to trade for that is worth exactly what our deposit is worth? I have two weeks on deposit; one is worth 20 and the other 18. Do you think I can find a unit for 20 points? No, I have to combine deposits and pay an additional fee, or trade for one of less value and then pay RCI to extend the remaining point value so that next year, I can again pay a fee to combine the remaining points with my deposit worth 18 points. Either way, they found a way to get more money from me. This of course in addition to my annual membership fees that keep going up in cost. Now, I find they have added another detrimental kicker to the whole process.

My deposit for the 20 points expires in May 2016, so I looked to trade for something before then. I found something for late December 2015, but the value of it was 25 points. OK, I needed to combine deposits to get this unit (a studio mind you in Florida to my two bedroom). My annual membership expires in October 2015, so they wouldn't allow me to make this trade until I extended my membership. OK, so now, I need to extend my membership, and then pay the fee to combine deposits, and then pay the trade fee and then the final surprise. The 18 point deposit that was going to expire in May 2017, the 13 remaining points would now expire in February 2017, because I was going to use 5 of the points to combine with to 20 point deposit. That's right; I was going to lose 3 months off of the time to use it. Once you combine any deposit, the remaining points expire two years after use it for combining. This way, I could spend more money to extend the time available to use it. That really, really was the final straw. I cancelled the extension of my annual membership, I did not proceed with the trade and I am writing to express my frustration. I so want to sue RCI for changing the agreement I entered into with them, for unilaterally devaluing my assets, while implementing a system designed to raise my costs by double and triple.

I would seriously like the various boards of Directors to consider contacting other resorts in like situations and appeal to them to join in a lawsuit. I can't imagine that everyone isn't feeling similarly about what is going on.

If something isn't done soon, I see no value whatsoever in keeping my timeshare. The cost is becoming prohibitive and the only option is to give it up.

To whom it may concern,
Myself and my husband have been a member of rci for 18 years. We recently booked a trip to damai beach resort through rci. I am writing this letter because what occurred both when trying to obtain details about the resort and confirming information and then what happened when we arrived at the resort certainly does not uphold the standard professed by rci:
“rci is the leading global provider of innovative products and services to the worldwide travel and leisure industry.”
When enquiring about booking the trip I often found that I had trouble understanding the operator as well as they often didn’t seem to understand what I was saying. My request was I wanted to book at damai beach resort but I needed to ensure that the accommodation meet my needs as a disabled person. I require a walker and whilst I can navigate a few steps any more than a few cause me quite a lot of difficulty – both me just getting up the steps causes pain as well as trying to get my walker up and down which I can only do if I have someone else with me. Because of this I asked for specific details about the rooms available. When I found out we were designated a hill top room that you can only get to by bus. I requested something more suited to my needs. After numerous phone calls I was told that there were 4 steps I would need to navigate to get to the room. Imagine my horror after travelling over 10 hours to find that in fact I had to navigate two flights of stairs in addition to the 4 steps I was informed about.
Unfortunately the accommodation suiting my needs as a disabled person was not the only complaint I have. When I received information about our room I was lead to believe that our rooms was one with a king bed, bunk bed and pull out sofa. The privacy was descried as 2 – which I was advised meant two separate rooms. Because we were travelling with my daughter and her child (Our grandson) we needed to have separate rooms. Again imagine all of our horror when we found that we were in one rooms with two double beds – I don’t understand how that can equal 2 privacy.
I constantly asked for confirmation of the layout of the room both in written forms and photos. My requests were not fulfilled. If I had of seen the stairs and the room I would have sought alternate accommodation.
The night we arrived we discussed this issue with the hotel manager. We showed our rci paperwork to the manager and he agreed that it read that we were to have ground room and I asked about the room with the 2 privacy. He advised this mistake must be rci’s as there were no rooms owned by rci of the description we believed we had booked i. E. Ground level room with two separate rooms. The hotel manager contacted rci and at one point we were advised that we needed to be in the lobby at 5.30 pm to discuss the issue with rci, however they never rang back. As I said we needed two rooms in order to enjoy our holiday to the fullest, we would never have booked a single room. As a result the only option we had was to pay $373 (Australian) for an extra room. We can’t fault the service of the manager as he allowed us to have two rooms on the ground floor (Despite rci actually owning none).
I feel the service from the time of trying to confirm the room type and if it met my needs to be pretty appalling. The result was that we ended up in a situation where myself, as a disabled person, was not safe and we did not have the privacy we had asked for. This impacted our holiday not just from the extra money we had to pay to resolve the situation but also because we have had to spend a considerable amount of time whilst we were on holidays trying to get in touch with rci to discuss the problem.
The feeling we got was that rci did not care and took no responsibility for what had occurred. When we arrived back we again contacted rci, they have since refunded $298 to us and are still investigating. I just really feel that rci need to review how they deal with bookings and confirmations in particular if someone has special needs such as a disability.
Even whilst the investigation has been occurring I still am feeling as though rci don’t care, because no one is acknowledging what is factual i. E. I was told there were 4 steps – this was not true, I was told I had a ground level room – this was not true – I was told we had separate rooms – not true.
I am now lacking total confidence regarding any further bookings with rci as I did not get what I believed and this impacted on my holiday and no one is acknowledging this.
From this I feel that you do not know how to service the disabled community. And that your descriptions of rooms are misleading. It seemed that the operators just wanted to tell me yes, and then I had to deal with the consequence when I arrived at the accommodation.

RCI lists hundreds of resorts as available for exchange however when you go to the resort on line and click on the week
you find a statement that due to recent activities the resort is no longer available. This notation stays on the site for weeks and weeks so as to provide a false sense of the real number of resorts available. In addition, when I go to book a vacation for an resort, RCI system does not confirm your vacation. I called RCI regarding this issue, a representative states that RCI have a glitch in their system.
We are spending a tremendous amount of money to bank our vacation, now RCI cannot provide the proper service for their customers.
Moreover, the customer service representatives are truly insensitive to our concerns. I am truly going to write the Federal Credit Trade and Consumer protection agency regarding this matter. This issue is long over due.

We need to make RCI accountable for their unprofessional and false representation services to their customers.

I hoping this issue will be resolved and respectfully.

I'm not really sure which location this company operates from. However, I booked a trip to Reno, NV. for April 13th, 2014. I paid
$49.00 trip insurance which has in the past guaranteed that my deposit would be refunded should I need to cancel the trip.
I have done this in the past and received credit. However, this time they tell me that the insurance is only to guarantee
that I don't lose my week not a refund for the amount paid. This is a scam! I'm reading other complaints about this company that I have never seen before. In over 10 years of being a member I have never had this problem although we have had to cancel trips int the past. Where do I go from here?

Since RCI went on the trading power system they found other ways to rip you off. I have left over points (points balance they owe me) from a previous booking and want to combine them with points from another week. I can do this myself online with a few simple clicks of the mouse but they want to charge $109.00 to do this. In other words I have to pay for something they owe me! There has been numerous class action lawsuits brought against RCI over the years and they have lost them all. Is there any other options out there other than using RCI?

I have tried working with RCI since the 1980- have purchased additional timeshares to accumulate points and travel. The RCI point system is blatantly false- Interval International points are like cash - no one has higher trading power because of a myriad of definitions as with RCI. If you search with them and your search is based on a particular unit with a "trading power" of 17 and someone in the line who has begun a search AFTER and has a trading power of 23 then they get the location. This would be if you and they were searching for the same exchange for the same week.This is absolutely a scam - and should be exposed. If you have the possibility of getting out of RCI do -it - this system is an absolute class action waiting to happen, and if anyone has an interest in doing so - please post and lets get started. BESIDE charging you every time you sneeze - they are ripping you off.

When I bought my time share, RCI assured me that availability was not a problem because only members of the program can access the timeshares. I have since learned that availability is a serious problem, RCI engages in the practice of skimming a large percentage of the timeshares from the system, including many prime timeshares, and renting them to the general public at a profit to RCI, or selling them to vendors who then rent them to the general public. As a result, no matter how meticulously one follows RCI’s rules and procedures, and no matter how far in advance one begins looking for a desirable exchange, one simply cannot find available destinations. Since RCI does not allow extending points into the following year without a $99.00 payment one is forced to either forfeit the points or pay an additional $99.00.

Been with rci since 1993, have had no problems with vacation exchanges through the years. I have always received the exchanges that i've requested. Exchanged to scottsdale, orlando, montego bay, myrtle beach, new bern, williamsburg, aruba, souther pines, fairfield glade, lake lure, branson, las vegas, morgantown wv,
Very pleased with rci

I have never had any success with rci trying to find an exchange for my weeks I have banked with them even if you try to put it in yrs before there seems to benothing available. I would ike to go with them in a lawsuit class action please contact me thru email

We just paid for our renewal membership for 2012, we have owned for a year and one of the sales pitches used by Lynn Hunter and his crew was that they would help us sell points for a few years to help pay the bill down since we were not able to use the points for at leat three years. The man who sold us the deal left Mr. Hunter's team shortly thereafter leaving us with no one but Mr. Hunter himself to help us. He assured us that we were one of a few clients he was keeping and working with personnally, however, when you can reach him he is busy out of state, can't help us with the problem or simply does not want to deal with buyers after he gets his commission. We had to take out a loan to pay off the plan and now look at 1000.00 payment each month for the next several years. He assured us we could sell enough points in the first couple years to pay it off. What happened Mr. Hunter? Is this the way you treat all your clients, or just retired military. If anyone reads this please contact me at [protected]@yahoo.com or by phone to tell me if you can help.

We have owned a local time share condo for many years and last year decided to trade our location through RCI -- just for a change. I hated the process, because you have to pay the fees and give up or "bank" your own condo week before you can even search to see what other destinations are available. After we banked the condo, we could not find a destination within 8 hours driving time that we wanted. But, we could not get our other one back. We were supposed to have two years to find a place, but if you don't re-join RCI the second year, you cannot even search for destinations anymore. Then, the worst part of all... they provide your name and contact information to other companies who will then flood you with calls day-in and day-out to ask you to rent or sell your time share. Now that it is near summer time (when we have our time share week), we have NO PEACE at home with these phone calls. I have now asked for RCI to put us on their "do not contact" list, and we will never do business with them again. We didn't know what we were in for.