Makro reviews and complaints

My Nokia 5 gets very hot sometimes and Nokia says its normal but this has led to Nokia logo's KIA alphabets coming off, i have consulted Nokia Support and they say i must take up the matter with Makro. This is common on all Nokia android smartphones which to me is poor workmanship. The phone is still under warranty but they say warranty does not cover the logo, so we must just sit back and accept poor workmanship yet Nokia claims their phones are made durable in every way possible.

We bought a Whirlpool washing machine from Makro which stopped spinning. It was a manufacturing issue and Whirlpool agreed to replace the machine. It took me 6 phone calls to Makro to even get to speak to someone and was told that the replacement would be delivered yesterday which of course it was not. We have house of 6 people and we need a machine, we spent the money but do not have a working machine to show for it.

Hi

I placed an online order and was told that it would take 3 days to get ready and i can collect it at the store, its been 11 working days and ever time you phone in you get told there is a item shortage and that someone will phone you back and never does, today my order was cancelled and no refund was made.

Lavisa at Makro online services it a lair.

MAK750251

Ill never use Makro ever again.

Defrauded by Makro Crown Mines!

I purchased a Samsung 65 inch curve television from Makro Crown mines branch on the 22 November 2017. To date I have not received delivery of my television. 1. I personally went into the store this past Friday to enquire what the issue was. 2. I was than promised by your consultant Tyrone from the Television department that the television will be delivered that Saturday or Monday at latest. 3. To date that has not happened... 4. Since Monday we have been following up with Rosetta from the delivery department with no joy. 5. We contacted her again and she informed us that someone has checked out our television on the 24 November and they need to review footage with security to see who has stolen it. 6. I than logged an enquiry with ********** and to date have not have any response from them. 7. I than called the store again requesting to speak to the store manager only to be put through to Nicolas from Multimedia, he has still not been able to resolve. I have had to continuously call him with no resolve to date, 7 December 2017 If there is fraud going on at Makro, why is it being ignored and why is the consumer having to follow up with no resolve. I have purchased a television yet I have received no goods - this is fraud! My understanding is: 1. First of all any investigation of this sort needs to be dealt with by the store and has nothing to do with the client. 2. Second of all we have purchased / paid for a television from Makro, as clients we need to receive our item purchased. I am disgusted with Makro and as a consumer I should not be treated in this matter. As consumers we have rights too! I am of the opinion that I have been defrauded by Makro, and I would like this matter resolved!

Good day I placed an order on the 30th November, order number MAK741368.
I have phoned numerous times and the [protected] number rings and then goes dead. No one answers the phones. I have emailed 3 times and have had no response.
I eventually got through to a team leader Lerato who was no help and tole me the SLA turn around time was 2 - 5 working days. Well it is now day 7 and still no stock delivered. The service is pathetic and unprofessional to say the least for such a big franchise. This is not the first time Makro has messed up my order. They short deliver, deliver to the wrong address and then take 2 days to sort it out. Not impressed.

I placed an online order for a Smartphone on the 25th November and paid in full for 2-5 day delivery selecting the Silver Lakes branch.the site showed stock available at silver lakes, by wednesday i had received no calls or emails, when i called they said that they don't have stock and will receive by friday, to date i have received no calls or emails and still haven't received my R4069.99 smartphone.Silver lakes online department have not called and do not take my calls, I've requested a refund online and via email as telephone calls are ignored, my emails have also been ignored.I am at work from 6am until 7pm so don't have time to go to a branch and get my refund from them.Absolutely shocking service from what is supposed to be an international company.Nobody from= makro has bothered to assist in any way at all.It seems their gameplan was to collect as much money from customers for black friday and then mess the around for as long as possible enjoying the benefits of the extra cash flow at hardworking peoples expense.They owe me and so many others our money back with interest!

P

I ordered and paid for a camera online on 23/11 from the Montague Gardens branch. I selected to collect the item at the store. After payment was done I receive no payment notification from Makro and my online status remains at order in progress until today 30/11. I contacted the store to track my purchase and the lady who helped me told me that my item is not yet ready for collection and that I will be notified in 2-5 days. 7 days later I still receive no info from them. What frustrates me is that this item was "in stock" at the time of purchase so why do I have to wait this long to collect something that is in stock ? Today I receive an email to say that my item will be delivered soon... no date no time.. just "soon"?. Why would makro even send me a robotic email that states I will receive a delivery when I specifically requested an in store collection. My order number is MAK709170 All I want to know is when will it be ready for collection. Simple as that ! Even an estimated time for collection will be appreciated. I have never received such bad service from on online purchase before.

i bought a Grunding Gas stove on the 02/09/17 with my wife, while buying the stove the lady who assisted us told us to take the installation voucher, it will be used to reduce the amount which we will get quoted on . We bought the stove with the installation voucher. We got a quotation which we couldn't afford, we started looking around for qualified gas installers and we found one that was affordable and we accepted his quotation . On the 16th of September me and my wife went back to Makro to redeem our voucher since we didn't use, to my surprise they now tell me things they didn't tell me when i was buying the voucher . They told me the voucher is not refundable, the lady who assisted us admitted that she didn't see the need to tell us as she assumed we would go ahead with whatever quotation we would get . Our problem is had she told us that this voucher is not refundable we would never have taken it . When i escalated this issue now we are made to speak to a third party company called Servisure . i also found out the lady who didn't give us all the information about the voucher doesn't work for Makro but for Servisure . We buy from Makro because it is a Brand we trust and love, but what Servisure is doing is using Makro's name and reputation to gain money from us without us even aware of it . and you only know about Servisure only when you have issues otherwise its like they don't exist only Makro's name is all you see. I need my voucher refunded back to me and they need to start telling everyone who takes the installation voucher that they must know it is not refundable

I would like to lodge a formal complaint about NOEROENISA EKSTEEN “manager” at the Crown Mines Makro

I was at Makro on the 22/08/2017 to return alcohol that we have purchased sometime in July. The reason for returning the good was due to the fact that SAB will be supplying us with the necessary

The staff members namely Anele and Hlengiwe were very helpful in this regard until we go to a point where I told them that I do not wat a credit note or a gift card because I won’t be buying anything from the store anytime soon

They suggested that I speak to the so called “manager” NOEROENISA EKSTEEN

She told me that because I had used my ebucks card to make the purchase, she won’t be able to give me cash back. Of which I understood!

I then asked her to return my points back into the account. She said its ok, however it will take about 7 – 14 working days to reflect in my eBucks card

I asked her to please print out the Makro terms and conditions that clearly state that I need to wait for 7 – 14 working days for my points to reflect

She told me that she doesn’t have the terms and conditions. This is where I got more frustrated, I’m mean this is not a Spaza shop or a tuck shop we are talking about

For such a big franchise like Marko, a lousy manager can’t even furnish me the Terms and Conditions

To top it all NOEROENISA EKSTEEN was sooooooo bloody rude. While I was talking to her, she would just walk away and come back when it suits her

She’d disappear to her office and return when she feels like it

She’s was underestimating me just because I’m black, if it was a white man, I’m pretty much sure she wold have handled the situation much better

She has no manner of approach

She can’t talk to customers – I really don’t know why she was made manager

She than advised that she spoke to the eBucks people and they will try to have the eBucks deposited into my account within 7 days AND she would email me the proof that the email was sent to eBucks

I really don’t care how long it would have taken for the eBucks to reflect in my card, all I wanted was a copy of the terms and conditions in black and white

She didn’t even take my email address for that matter. To this day I still await the email she promised me

I called her senior by the name of Akana Halom, she took my email address and advised that she will forward me the terms and conditions. To this date, nothing has been sent to me, nobody has been in contact with me

Regards

Zanele

i purchased a defy fridge from makro on saturday on the 3rd of june 2017 last week which was deliverd on tuesday the 6th of june i am honestly not happy with the fridge first of all the water dispensar works when it wants to and secondly where the water dispensar fits in it is cracked and ridged around the edges i phoned makro they said it is normal it certinally does not look normal to me!the day i recieved the fridge i contacted the sales guy from makro and he advised that it is normal.

i need some one to call me to have a look at this URGENTLY

My washing machine which is still under warranty with policy reference number 116228 was collected by Makro on 27 April 2017 for repairs.

On 5 May 2017 I received an sms stating that authorisation has been obtained and the parts were ordered that would take 3 to 4 working days to deliver.

Since 5 May 2017 I have not received any further correspondence from Makro despite numerous calls to [protected], the national call center. Every time when I contact the call center I get transferred to another number where the phone just rings and later goes over to voice mail.

I have left voice messages, sent a sms (as the sms that I did receive indicated that I could reply with a sms) and I even logged a complaint online on 23 May 2017, but still no feedback from Makro at all.

I understand that repairs take time, but as a client I would expect to be informed and be given an indication when the washing machine will be repaired.

You would agree that it is unacceptable not to provide a client with any feedback after a client made numerous attempts through various channels to contact Makro in order to get an update on the status of the repairs.

I would like to request that Makro contacts me and provide me with an update as to when I can expect my washing machine to be repaired and delivered to my home.

This morning I went to Makro Centurion with my husband in a wheelchair. We couldn't find aro envelopes, as we were looking there comes a lady in the staff uniform, Her name batch was written Eva Manne We approached her asking for assistance & this was her reply " Going around showing customers what they can't find is not my job, I'm an intern & here to do better things unlike going around looking for lame things please find someone who works with those I got better things to do" then she left us. Now my question is why do such people even agree to work at retail if they know that they are not willing to help customers. I'm really not happy with what happened n don't think I'll ever go to Makro in my Life.

Today I bouhgt a Mirror from Makro Wonderboom. After we opened it and hang it I saw that the one corner was damaged. Product code [protected]. I am not going to drive back there as I expect that when I buy something new, it will be new. You can phone me and arrange for replacement of this damaged product. Unique reference number on slip [protected] you can contact me on [protected]

This is the message I sent on the 25th of October 2017 at 10:58

VERY VERY URGENT PLEASE!
My daughter, Carmen Seegers saved for very long to buy her own laptop. She is a first year student at the University of Pretoria. As you know, studies depends on technology at the moment. She won't be able to complete the online work and tests. She bought this ASUS laptop in May 2016. We had to return it the first time on 19 July 2016! She could not use her laptop for weeks. On the 12th of October 2016 we had to take it back AGAIN for the SECOND TIME? I am sure you can agree that this is NOT acceptable for a brandnew device? PLEASE HELP my daughter to complete her studies. We can not take the chance again with this laptop. What would happen if this occurs again during an exam ? All the information that you could need to make a FAIR descision, is on the box (reference number : 2393398) what we put the laptop in when we took it back. The people at CUSTOMER SERVICES promised that it would be handled as an urgent matter due to the fact that my child needs it for studies. PLEASE help! Lynette Seegers (parent of Carmen Seegers)

It is now on the 11th of MAY 2017 and I am desparate to get the service your company promises everywhere! My daughter is a student and insisted that she could handle everything, but it is clear that you are taking advantage of her patience. This laptop broke AGAIN! (the third time since May 2016!) She uses the laptop for studies - she can't rely on this device at all. In February 2017 she and her brother took the laptop in AGAIN to MAKRO, Centurion, but when they arrived at "CUSTOMER SERVICES" the laptop suddenly could connect and they were send home AGAIN. At this point I would expect better understanding from MAKRO as this is what laptop did from the beginning? If it did it so many times before, something is wrong?
You don't send customers home with a device that is CLEARLY defective, even if it temporarily could be switch on? As anyone could predict, the laptop had the SAME problem a month later!

My daughter AGAIN took the laptop to MAKRO and had to leave it there AGAIN to be send for repairs. The last Reference number was 2423641. The date today is 11 May 2017! She still has NO laptop? THIS IS NOT ACCEPTABLE customer service. My daughter saved en paid herself for this laptop and it has been longer at repairs as it was available for her to use? We had to borrow laptops from everyone who could spare his/her laptop for a few days at a time? I can't believe that this is how customers are treated by MAKRO. I did not even get a reply of ANY kind in 2016 from you.
My family DEFINITELY don't want to do any business with MAKRO anymore.

The ONLY thing acceptable at this stage would be a FULL (laptop and Microsoft programme she bought) REFUND voucher which I will exchange at my school where I teach (who does all their shopping at MAKRO at the moment), so that they can give my daughter the cash (which I doubt you will do). She can't rely on this laptop - we don't want it DEFINITELY don't want it back. You do realize that students write some of their exams on their laptops? How do you expect us to except this? We will definitely not buy anything breakable at MAKRO ever again. I am sending this complain to every address and fax number I can get my hand on. I hope to hear your solution before I send it to places other than MAKRO.
Lynette Seegers
[protected]
lynette.[protected]@klofies.co.za

3 weeks ago I returned a squash racquet that has a warrantee and was bought in february, so it ladted a month. I was told that eould have feedback within 48 hours, ja right i'm still waiting after 3 instore visits and numerous wasted telephone calls. My child has just made the a team and is currently unable to part take as he is waiting for his racquet. Makro told us they waiting for feedback from dunlop, we found out from dunlop that 3 weeks later makro has not even reported this case to dunlop

Good day,
We were in South Africa recently and bought some biltong from Makro, Centurion to bring back home with us. This was early in February, 2017.

What we found upon opening the vacuum-packed product, was thoroughly disappointing. There is a very strong chemical odour, the pieces were cut without any consideration as to the appearance of the end product, (see bottom right corner of photo). With REAL biltong, none of the lengthy list of additives and preservatives are necessary.

This product was made without any tender, loving care, as real biltong should be.

One thing is certain, we shall never buy biltong from any Makro store again, and shall advise all our friends of this. How you can resolve this problem for us, I do not know.

Karin Spence
Riekele Prinsstraat 30A
9744HM Groningen
Netherlands
+31 [protected]
[protected]@gmail.com

When I got the load of bread home, it looked like a rat chewed it. Pretty self explanatory, but please see the attached pictures for the remaining 1000 words. Why do I need to write 350ch? My guess is that the Makro warehouse has a rat problem and my load of bread is the proof. I hope you can respond quickly before my evidence degrades substantially.

Most disgusting services ever, went to purchase a fridge yesterday (The hisense 359l which was on special and was the last one left) and when I got there the salesperson "kesi" was nowhere to be seen, spoke to a indian women who said she contacted him and he is coming, waited over 30 minutes still nothing so I went out and came back before the store was close spoke to the same women again, said she contacted and I waited like an # till another worker told me they closed and speak to the till supervisor, a indian lady, her response to me was, "what must I do" most rudest women ever. Then the same women told me to speak to the manager vernon who took my details and said he will contact me in the morning and guess what? Nothing.. Very disappointed, ever thing falls on deaf ears. Will be taking this matter up further! Worst part is I paid someone for transport and I will never get my money back

28 January 2017
Customer:[protected]
At 13:45 I phoned Makro Woodmead to hear about stock availability regarding above mentioned product. The lady on the phone assured me there were 22 items in stock. (I confirmed the Product ID: 326146EA and price with her as well.)

After which I drove to Makro Woodmead only to find the sales people telling me there is no stock on hand. After which I informed them of the above mentioned discussion with the lady, the sales person helping me went to the receiving cage to verify if there were any more items. Of which he couldn't tell if there were actually 22 items or why the lady on the phone didn't tell me that there might be a problem with this item.

The sales guy told me that the batch of this product has not been released and it might be sent back. The person responsible for the receiving/dispatching of this stock was also nowhere to be found. Not even by phone?

In the end the sales people weren't able to tell me when this would be resolved and I could not wait the entire afternoon for receiving/dispatch person to return.

Because of the lack of information relating to the product and it's unavailability, the professionalism of your staff (that couldn't be found) and no alternative suggestions made by your staff, I won't recommend Makro Woodmead to any one.

I have a 50 " philip TV still under warranty, screen went blank on Dec it was taken for repairs took almost the whole month without TV minding we paying bills for this TV(dstv).We experience the same issue with the TV again this Month so i personally asked the details of a Technician as it seems as if his RCA is so poorly, they gave me details for your service provide and asked her (Simone) how long does it takes to do the repairs she told me 2/3 days and Makro is the one who is making delays for collections, and my TV was supposed to be collected last week Friday and Simone did sent an Email to zaiboon.[protected]@makro.co.za regarding this and they said parcel is not ready for collections.Makro has been hiding behind people thinking their poor service delivery would not be seen.I have all the conversations between Simone and Zaiboon regarding this from Thursday Simone has been waiting, So roughly it gonna be another month without Tv and i need to know how long do I have to take this TV for repairs?Now and Then ?