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Rexing USA
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4.2 5 Complaints
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Rexing USA Complaints 5

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6:21 pm EDT

Rexing USA Rexing vip max uhd

My order number RS18531. I purchases this camera April 3 and paid for overnight delivery. The camera I received had outdate software that created problems with the functioning and recording of the camera. This problem was known to Rexing because it was addresses in their webpage. The instructions of the update did not work for this camera. I contacted customer service. They never answer the phone, and took them 4 days to respond to my email. When they responded they offered a different solution that worked for a day they the camera stated not working properly again. I contacted customer service and it took 3 days again to respond. They asked me to take video of the problem and a photo of the serial number and they would send a new camera. I did what they asked and they responded 4 days latter. They now said we send a return label we are going to attempt to repair the camera and we can’t repair it we will send you a replacement. This is just ridiculous. Keep in mind that if they check my address we have purchased 7 of their cameras and all 5 of my vehicles have their cameras. I had it with Rexing customer service.

Desired outcome: I like to return the item and never buy another of their cameras. Their cameras are good . I know everyone will have occasional problems but their customer service is beyond repair. I am very frustrated with this guy Wilson

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Rexing USA I purchased a (Rexing Dash Cam M3 - 3 Channel - over the rear view mirror) Dash cam on Nov, 23, 2021 online from the site: ***

I purchased a (Rexing Dash Cam M3 - 3 Channel - over the rear view mirror) Dash cam on Nov, 23, 2021 online from the site: ***; For the purchase price of 226.02 (includes $5.00 fee I paid for 3-5 day shipping). After the 5 days, I reached out to Rexing about an update on order. I have sent several emails and calls (according to the automated message, their offices are closed, so email is the only way I have found to make contact). Only one email has been answered, saying that I would hear back soon. As of Dec, 7, I have yet to hear from any representative from the company about my order. Order #

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Rexing USA I purchased a rexing v1p pro+ for my wife's car

I purchased a rexing v1p pro+ for my wife's car. Due to covid I had to wait about 3 months to get it installed. I took it to the garage to have it done while we were on vacation. When we got back the installer said the camera was defective, he had called the company and ran through all the trouble shooting steps with their team and had decided it needed to be replaced. I called the number for them to get this done and due to covid has been taken out of service, everything is through email now. I have emailed them several times about this issue and to get it resolved and told them everything that had been said as far as their being an open claim with them and such. All I have gotten is excuses and things to try, I told them repeatedly that it doesn't work and about the open case and it just needs to be replaced. This has been on going for a while and we're just going in circles. Any help would be appreciated

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Is Rexing USA Legit?

Rexing USA earns a trustworthiness rating of 72%

Reliable, but always remember to protect your data.

Our conclusion: ComplaintsBoard has reviewed Rexing USA and concludes it's largely legitimate. Interactions with Rexing USA's website can generally be safe. You can trust Rexing USA's services, but remain informed and cautious.

We found clear and detailed contact information for Rexing USA. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 80% of 5 negative reviews, Rexing USA is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Rexingusa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Rexingusa.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Rexingusa.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Rexing USA protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Rexing USA has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to Rexing USA. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Rexing USA I purchased a new Rexing dashcam on 6/28

I purchased a new Rexing dashcam on 6/28. I received the camera two days later on 6/30. I installed it but it did not work. I emailed Rexing for support and was advised to upgrade the software, which was already up to date. Since 7/1, I've been trying to contact them without success. Their phone support is unavailable due to COVID-19, and my numerous messages and emails have gone unanswered. I expect a working product, especially since it's under warranty, but the company's lack of response makes it impossible to arrange a replacement.

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Rexing USA I purchased a dashcam from this company that had a defect in December

I purchased a dashcam from this company that had a defect in December . I immediately contacted the company about the issue and received a series of "standard" replies that either did not address the issue or fix the issue. Finally after weeks of wasted email correspondence, the company offered to warranty the item and requested I complete the "return request" form, upon which they would issue a "return" label at my expense. I completed the form and have been waiting going on two weeks to receive the request label and I have inquired as to how long it would take and have not received a label or appropriate reply. This is poor customer service and doesn't appear the company is interested in resolving the issue. Their email responses to my inquires are days apart which is unacceptable. I want the "promised" return shipping label so I can be done with this unprofessional company, otherwise I will probably have to suffer the cost the item and waste of time trying to resolve a simple issue.

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About Rexing USA

Screenshot Rexing USA
Rexing USA is a company that has gained a reputation for providing top-quality dash cams and related accessories to consumers. The company has been in the market for a significant amount of time, catering to the needs of individuals who require reliable, high-performance products for use in their vehicles. They have a wide range of products available on their website, including dash cams, batteries, chargers, mounts, and cables, all aimed at providing a seamless experience to their customers.

Rexing USA's commitment to quality is evident in the materials used in their products. They use only the best quality components to ensure that their accessories are durable and long-lasting. Their dash cams, for example, have a high-quality lens that provides clear and sharp footage, while their batteries are built to last and provide reliable power for extended periods. Their products are also designed to be easy to use, ensuring that customers can install and operate them with ease, without the need for expert assistance.

One of the things that set Rexing USA apart from other companies is their dedication to customer satisfaction. The company prides itself on offering excellent customer service, and they go to great lengths to ensure their customers are satisfied with their products. Their website provides a wealth of information on their products, including detailed product descriptions, customer reviews, and video tutorials. They also offer a convenient 24/7 customer support that ensures that customers can get their questions, issues, or concerns resolved quickly by experienced professionals.

In conclusion, Rexing USA is a company that has earned a reputation for its high-quality products, exceptional customer service, and dedication to customer satisfaction. If you are looking for a reliable, long-lasting dash cam, battery, charger, or any other accessories for your vehicle, then Rexing USA is the ideal place to find them. They provide a vast selection of products, all designed to make your experience as seamless and hassle-free as possible.

Overview of Rexing USA complaint handling

Rexing USA reviews first appeared on Complaints Board on Apr 6, 2023. The latest review Rexing vip max uhd was posted on May 5, 2023. The latest complaint I purchased a (Rexing Dash Cam M3 - 3 Channel - over the rear view mirror) Dash cam on Nov, 23, 2021 online from the site: ********************** was resolved on Apr 12, 2023. Rexing USA has an average consumer rating of 4 stars from 5 reviews. Rexing USA has resolved 4 complaints.
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  1. Rexing USA Contacts

  2. Rexing USA phone numbers
    +1 (203) 800-4466
    +1 (203) 800-4466
    Click up if you have successfully reached Rexing USA by calling +1 (203) 800-4466 phone number 0 0 users reported that they have successfully reached Rexing USA by calling +1 (203) 800-4466 phone number Click down if you have unsuccessfully reached Rexing USA by calling +1 (203) 800-4466 phone number 0 0 users reported that they have UNsuccessfully reached Rexing USA by calling +1 (203) 800-4466 phone number
  3. Rexing USA emails
  4. Rexing USA address
    264 Quarry Rd Unit D, Milford, Connecticut, 06460-8506, United States
  5. Rexing USA social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2024
Rexing USA Category
Rexing USA is ranked 72 among 125 companies in the Consumer Electronics category

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