RHB Bank
Reviews and Complaints

Saya Mimi Shazwani Binti Abu Bakar, nombor IC [protected] ingin melaporkan berkenaan agensi kutipan yang tidak beretika kerana telah memberikan maklumat nombor akaun dan nombor IC sy kepada ex colleague melalui panggilan dan juga SMS. Ex colleague saya bernama Nabila telah memberikan gambar SMS tersebut dan panggilan melalui FB Messenger kerana beliau sendiri juga tidak mengetahui nombor telefon sy yg terbaru. Untuk pengetahuan pihak tuan, nombor [protected] dahulu nya di daftar kan atas nama saya di Maxis tetapi sekarang nombor ini telah di daftar kan atas nama Mas Nabila Aini. Ini telah melanggar etika akta PDPA kerana officer bernama Amira drpd kutipan agensi tetapi mengaku drpd HQ Capsquare seolah-olah telak provoke kawan sy di mana kawan sy tlh beritahu lost contact dgn sy, tetapi officer tetap bercakap entah2 ini Mimi Shazwani tapi tidak mahu mengaku. Dan dia terus hantar kan SMS ini kepada kawan sy. (lihat gambar) Saya tahu sy berhutang tapi sy sendiri akan pergi ke Capsquare untuk buat aturan bayaran pd tahun hadapan kerana sy baru mula bekerja. Tolong jgn hubungi kawan sy lagi kerana dia tiada kena mengena dgn hutang saya. Terima kasih

Hi, I have tried 5 freaking times in different months to use your instant transfer via online banking. But the stupid instant transfer is always failed! Because of this, I wasted my one hour just to wait for your branch staff to check with your call center staff whether your internet banking is really having problem! And today the same freaking thing happens again! Non sense RHB! Asking people to go online but your stupid online system is not stable! Because of you, I wasted my time, my effort and also I got penalty from my credit card! Stupid RHB!

I received a phone call from [protected] claiming that I have an outstanding payment for a personal loan with RHB Bank. I have no recollection of memory of applying and/or obtaining a loan in general or a personal loan in specific from RHB Bank. When the caller requested for my full name and IC number, I refused to provide my details as the phone call was made by them, hence I believe that there is no necessity for me to verify that indeed, I am the person that they intended to call. I would be grateful if you could confirm whether the phone number above is indeed a phone call by RHB Bank. If so, I will contact the bank or visit the nearest branch upon confirmation of the same.

Yesterday I go to RHB Bank Bayan Baru Penang to make a saving (Joint name- either Or withdraw). I was refuse and refer to a rude officer Mr Amil (possible spelling error) who insisted that my bank book must be signed by the other signatory before I will be allowed to withdraw and not one thing to listen explanation.I told him I had sign the withdrawal form give my I/C and including went through the bank biometric reader and that my account was and Either Or person to withdraw.I also ask him to check with his higher authorities and the bank is the custodian of my money and he has no right to refuse.He ask me to promise to get the other signature done by next week before he will agreed to my withdrawal. What has the signature in the saving book got to do with my withdrawal. Will someone take action to teach him to be more polite and professional when dealing with customer especially so when I have been dealing with your bank since it was UMBC (over 40 years ago). Looking forward to your effective action Thanking you.

From,
Ooi Peng Soon

Just wanted to asked about my internet banking activation that's all.I have been calling almost 10 times and each time calling i have to listen to 6 minutes of repeating [censored] or advertisement and ended up telling me to try again later. 10 [censored]ing times for every 6 minutes average cost me an hour. Your company is good at giving loans and promotions on your campaign but [censored]ty after sales service. Either your branch, online or phone banking are [censored]ty than worse. And this is not the first time i had this kind of experience with your bank.

Last few months, i went to RHB Centre HQ to place FD, knowing that there was a promotional rate. However, i was told to come back 2 hours later due to person in charged was out for break/lunch. I was really puzzled that, do u mean there is no other staff to handle it? I see there are other staffs around, but none was able to serve me.
First, Never in a my life I have seen a bank that rejects customer's deposit as we all know, banks are fighting for customer's deposits.
Second, if this is a branch, i might understand because branch service might not be as good as main branch. But this took placed in the Main HQ office.
RHB please buck up..! Such Slow service.. what's the point going talking about going digitalisation when such basic service can't even be done.

I cannot withdraw the eFD on RHB website. I placed the FD when there was a promotion. When it comes to maturity, I could not withdraw it on RHB online banking because the eFD was automatic renewal with the low interest rate. I'm now studying overseas for sure I can't go to withdraw the money over the counter. And I was wondering, i left a message on the bank's website but there is NEVER a reply. I complaint here and have a feeling the bank WILL NOT CARE to reply or take action. I felt like being cheated! Go place your eFD in other bank and NEVER PUT IN RHB BANK.

I went to RHB alam avenue shah alam to open personal account for my new job, first come to counter 1, but the girl pass me to another counter which is counter 9, after i go to counter 9, the girl at counter 9 said need to go to counter 8.That time counter 8 got customer, then they hold me for a long time, nobody assist me eventhough they don't have any cust that time.I feel very irritated with their services.This is how you treat your customer?So bad!

I had performed efd and the maturity date is 2 july 2018. However, the interest is not reflected on 2 july 2018, it causes me unable to withdraw the fd, because I will lose all the accumulated interest since the date I place the fd. It is only reflected on 3 july 2018. This means that, the consumer has lose 1 day of interest. This is really unfair for the consumer. Please refer to how other banks offer efd, such as maybank, ambank, public bank, hong leong bank and cimb bank. All these banks will reflect the interest on the maturity date. This means that rhb is not operating fairly by giving the interest on the maturity date. Please give me a clear explanation by phone [protected]. I will proceed to report this issue to bnm if I do not hear from you. Thank you.

Hi I'm Pavithra.. Here to complaint about a Malay male staff of the Rhb Bank from Bahau branch was so unsatisfied. This guy even don't know how to treat the old age people and even don't know how to treat or even give a greet to the client as well. His attitude really make me so dissapointed and this is how the management give a training to him? We are coming for a card replacement due to forgot the number pin and it's really took too much long to complete it. I hope the management take a action toward this guy and make sure this thing not repeat again to anyone else. Thank you

21/6/2018 1513pm I have receive sms from 66300 mention that my instalment 2 month due and RHB has institute legal action against me. This is cause I panic. I have bank in before raya one month payment. This is consider threaten customer. When I check, only one month past due. I have plan to do report police cause RHB Collection department simply sent a threaten sms to customer. I don't think this is a RHB policy to their customer. Action shall too take to the person have been break RHB policy.

- 19 June 2018, Tuesday
- We went to the bank because we want to apply for a Fixed Deposit with an amount of RM 25, 000. At first, we were not with any cash or any cheque because we want to know the details of the different kind of FD first.
-Then, a staff, Thurgaah Perumal @ Shetty, approached us. We asked for the details about FD. Then she straight away ask us how much we want to put as FD. We said that we just want to know the details first. Then she asked us to bring the money first.
- So, we went to withdraw our money out and bring it to the staff. Then, we asked about the FD promotion with 4.38% rate. However, she took out a A4 paper and wrote down 4.88%, 7.88% and 5.15%. Then she starts to explain these 3 types of FD and told us how to separate our money into different account. She keep explain and promote and want us to put our money like what she said.
- Then, we are not interested in the above promotion and directly ask we want to put our money in the 4.38% promotion. HERE IS THE PROBLEM STARTS. She said "Miss, let me explain first." She keep telling us the rate will be change, there is not coverage, does not have high bonus and so on. We said "We don't want to put our money in such package because we have one 20yrs FD account in RHB already. And this time we want a short term FD."
- Thus, the attitude of the staff changed. She become very impolite and straight away leave our conversation.

Dear Sir/ Madam,

Good day to you!

I would like to make a complaint about RHB Bank Berhad charged for GST on June.
Complaints attached to shows the subject bank still charging GST on June to customer.

Customer services was promised will revert back and return however, no any reply after 5 working day.

Please revert as soon.

Thanks
Have a nice day!

I had 2 failed bank transfer from oversea. What I need to know is, how can I make this transfer successful. I have received payment from overseas successfully for years with no issue.

I emailed the customer service for the first time. 3 days later, I received a call (while I am still in oversea and I know I need to pay to receive call). The officer cannot reveal why the transfer failed. When asked for solution, she said, "Try to transfer to other bank" (Haha!) But I will not be home soon to open another account in another bank.

So, I called the general number from oversea, (branch officer just ignored me) and after automated machine reply, customer service listened to my question (which is : can my account receive payment in foreign currency, which I know it can do so for years) and without answering my question, he put me back to endless automated machine reply. I have just wasted my oversea call.

Emailed the customer service again, and waited 3 days. I got reply 3 days later, but she asked me more questions, So I replied, and waited another 3 days for reply, and this waiting games go on, and for a few weeks, there was no resolution to the problem.

RHB website printed :

https://www.rhbgroup.com/general-info/e-banking-charter

PROMPT RESPONSE OF ENQUIRIES AND COMPLAINTS

Is 3 days reply considered prompt ?

I felt the RHB staff need serious training and management monitoring for improvement.

I urge that you all look into this. Humiliation is unacceptable. It's happen on mytown ground floor, rhb credit card roadshow on 14/6/2018 time 15:06..
Your sales rep throw me a word "you so fat after I reject his credit card order politely.
"critism is often a veiled of honour" yet the way your sales rep convey the msg is subpar.
I urge rhb group looking into this issue seriously.

i had many bank account in other bank, never see the bank will bar account which account in active one, rhb bank look like stupid to do the matter, bar account...
bar account, what's benefit u will get it, just let customer stop and close it...
i using saving account for done loan payment and credit cad payment, if the rhb bank still like bar my saving account every month, better i close it. guna otak kerja lah, bukan maksud bar account boleh settle payment...
other bank no like rhb bank, using current transfer to saving pun kena charges... thats no logic.. rhb bank ke rhb bank bukan ke other bank, ini pun nak kena charges... no logic betul...
complaint to credit cad collection agency

Hi,
I was at RHB Bangsar South (VE Hotel), on 8th June 2018, from 12.15pm until the time I wrote this at 1.38pm. I am still waiting to be serve. First everything was fine, I was informed it is going to be long, I am fine with that, please note, only 1 male muslim teller available, they called up my number, put my form in queue, then another female teller came in around 1pm, the male teller now is rushinh out to perfom his Friday prayer.
Now, 1st, he simply transfer all the form, without thinking of the queue. I understands, that he is rushing, but the least he could do acknowledge the queue. When he was informed that customer is making noise that the queue is no longer correct, he quickly blame it is not his fault, that the people who accept the form should have take the number.
You guys are quick on calling up numbers, but reality is, I was there for about 1 hout and 50 minutes.
So yeah, improve please. Talk to each other.

Saya datang pada pukul 3.45 pm untuk buka Acc rhb... Bila saya datang tak ada sesiapa di tempat buka Acc... Saya tanya pada customer service dia Kata tunggu... Saya pun tunggu dlm 15 minit lepas tu staff tu sampai... Lepas tu saya pergi Jumpa dia.. Dia Kata sdh lambat tolong balik datang Esok... Saya cakap saya Dah tunggu lama... Lagi pun tinggal Dalam 2 orang sahaja untuk buka Acc... Selepas Itu dia bagi Surat untuk isi ...saya pun ISi ...saya tunggu lagi lama... Lepas Itu dia tanya Kad pengenalan.. Sy pun bagi.. Dia photostat lepas tu Letak di meja...dia pergi dekat belakang Dan Berborak...baru Dia datang Dan mengamuk datang laa Esok... Benda Yg Sama Dia cakap... Daripada Dia Berborak Dkt belakang Dia boleh display kerja saya... Dia cakap kena tunggu...saya pun tunggu so buka Acc untuk saya... Dia tak bertanggungjawab padahal Dia nak balik Cepat... Dia tak buat kerja Dia dengan bertanggungjawab.. Kalau macam ini Dia serve customer... Macam mana saya nak datang sini.. Tak ada bertanggungjawab... Orang macam ini tak patut kerja di sini... Sungguh memalukan tak bagi pernerangan yang Betul...

A coin buyer asked me to verifed my accout for RM550 so that i can receive RM5000 but at last asked me to Credit another RM2000 for insurance. This guy appears to have agent in the Maybank stating all of this requirement without stating a bank issues a receipt or requirement of how much ahould be deposit and frankly making fake instagram account to scamm coin or old money seller in Malaysia Singapore and Brunei.

After successful loan application, i had place an X amount of funds into the current account instructed by the loan officer in order to reduce the monthly loan interest. On top of that, i had supplement the monthly loan charges. However, after 2 years none of the loan interest has been deducted as per flexi loan plan.
First of all, the online transaction details could not be easily access and all previous histories were not disclose to the customer.
Secondly, the loan officers takes up to 7 months to investigate and resolve this case, but there is still no solid action taken.
The desirable resolution is to compensate the fair amount of interest that should be deducted which has agreed by RHB bank; immediately without further a due.