RHB Bank
Reviews and Complaints

My insurance may lapse due to my RHB credit card unable to do monthly auto premium deduction without any reason, I tried to call RHB credit card 24 hours customers service centre 03-[protected] for help but I call from morning until night for almost 3 days, it was not answered.
I'm also leave my phone number for several times for the answer machine, still nobody call back.
I also email my problem, my personal and my card details for customer.[protected]@rhbgroup.com for few emails but I already waiting for 4 days still no feedback.
Just wondering how if I lost my credit card in oversea and How can I stop the thieves for using my card?
I got no choice but I have to take the risk to go RHB Bank Main branch Jalan Tun Razak personally on this COVID-19 pandemic season.
This is the most bad experience ever had in my whole life, so I had decided to terminate my credit card and all my bank account from RHB because they are unable to provide good facilities and services for all the consumers, unable to delivered what consumers needed, They (Service Provider) may gave more excuses due to pandemic moments, they also made more difficulties and problems for consumers.
Warmest Reminder:
Please do double check your insurance auto premium deduction if you are using RHB credit card, please do not wait until things is happen then only you realised your insurance has passed due.

As previously, after we key in the bank acc and money we want to transfer, click preview, it will automatically show the bank acc name, then I will know that is the correct bank acc I key in.

Now you take off the bank acc name, how I want to know I key in the right acc?

I see the information tab, it says to avoid key in wrong bank acc so key in the ic number? Then why don't you keep the previous way? So when I need someone to transfer money to me, I need to spam my ic number to everyone also?

This makes me so uncomfortable to use instant transfer, how I know I transfer to who? Maybe I don't know how to use it, then please tell me how to use it the correct way.

Thank you.

This rhb branch very late and slow work. They even don't care about customers, we are waiting more than half hour, never get a step also. The staff say no line no nothing here, hope the bank can understand customer situation bcz friday and saturday is public holiday, then on sunday we come here got many problem ke, plz make sure u all fix it back. Rhb bank kubang kerian kelantan

Pada 22 Dec 2020 pihak rhb telah menutup acc Saya no acc [protected] Tanpa memberi sebab kenapa acc Saya telah ditutup...untuk makluman acc Saya Hanya digunakan untuk kemasukan pencen Dan gaji dari majikan saya..giant supermarket...adalah menjadi kesukaran kepada Saya kerana syarikat Hanya mengunakan khidmat bank rhb bagi pembayaran gaji...saya telah tidak mendapat gaji bagi Bulan ini diatas penutupan tersebut...Saya telah merujuk kepada pihak BNM untuk mengetahui sebab penutupan tersebut...pihak BNM menyatakan bahawa mereka tidak terlibat diatas arahan penutupan tersebut...Saya merayu pihak Tuan agar dapat membatalkan penutupan acc tersebut atau mebenarkan Saya membuka acc baru bagi tujuan pembayaran gaji Saya oleh pihak majikan...

Hi to those whom may concern,

I wish to highlight this incident and request immediate attention and solution! Please relook at this situation by referring to my customer service report number: [protected] and provide me a SOLUTION!

I'm a new applicant for an RHB credit card and have been told that my application has been approved in November 2020 and I shall wait for the delivery of the card (as i opted for courier the card to my mail address). However, i have received a call from RHB at Sungai Besi branch on 1st Dec saying that my RHB credit card had been courier back to the HQ due to no one collecting the card. I was caught in shock as I didn't receive any call regarding the card collection upon the card delivery, and I was asked by the bank officer to call the credit card customer service care to cancel that card but to reissue a replacement card. I proceeded on the same date to call the customer service line and the replacement card was said to have been done and I shall wait for 7 working days to receive the replacement card.

I called the customer service line to check my card's whereabouts and was told that my card was only processed on 3 Dec and I shall wait for 7 working days for its delivery.

I called the customer service line on 10 Dec and to my surprise, I was asked to wait since the replacement card was shown in the system that it has courier. Then I patiently waiting until 20 Dec and there wasn't have any news and i decided to call the customer service line again, to my disappointment, the customer service officer told me that as the system showed that the delivery would be on 22 Dec and the customer service officer asked me to call the line again if i didn't receive my replacement of credit card on 22 Dec.

Today I called again because I didn't have any news of the card, and to frustration, I was asked by another customer service officer to wait for another 4 working days so she could check where my replacement card is, which was claimed on the way for delivery. No one knows what happened to my replacement card!

This is my first time applying for an RHB credit card and the whole process is so horrible and the service is extremely poor, up-to-date this situation isn't being solved and worst, I'm left helplessly without knowing what else could i do besides waiting. I'm in need of the credit card but this process has caused me to have to delay my plan.

I strongly urge and request your highly effort to sort out this matter and provide me a solution, I have lost my patient in waiting!

Regards,
Ms Teow
Call # [protected]

I went to do cash deposit at rhb sungai bakap pulau pinang. One of your teller at counter 2 got a bad attitude. She told me that if I have 4 cash deposit transactions, she had to charge me a service charge of rm5 per transaction, which cost me about rm20. I told her that I never heard about this type of charges, as I went to other rhb branch like rhb parit buntar in perak and rhb jelutong penang. I am not very happy with that.

Every six months or so without fail this bank randomly bar my transactions for no real reason. They never tell me why they do this nor do they care to stop from doing it again even when i've asked time and time again to never bar my transactions. It's my money. This is what I have to put up with for almost 10 years.

Fast forward to 2020, a global pandemic broke out and these geniuses up and done it again. My debit card was barred from international transaction. Again. Are you serious rhb? Not only can I no longer buy things online, I can't even pay for services like netflix or spotify. This repeated offence is stressing me out. I have bills to pay and these people just basically screwed their own customer over. During quarantine!

In all fairness, I understand that customer service would be garbage because you're basically gonna be on hold forever when you call them. Not a lot of people is working during these trying time. But my god trying to even reach out to these people is near impossible. I've been waiting for my issue to be resolved for 5 days now.

I managed to call the customer service on sunday (31/5/2020) and was told that the bank have been notified and the issue would be resolved in 24 hours. Two whole days later, my debit card is still barred from international transaction. Tried calling customer service again and basically got an automated reply that no one is available to talk to and that I should be put on a wait list (to be contacted at a later date) or send an email.

So I did both.

Put myself on a wait list. Haven't heard from rhb within 24 hours. While waiting, i've sent an email. No response either.

Honestly, I don't even need to contact you people even you would just stop barring my transactions. It's not like I can just walk up to your bank during quarantine. This is peak terrible service altogether. Why do banks like to screw over all of their customers?

Hi. would like to complain about your customer.service@rhbgroup.com .
no response/ no reply for my email dated 19/3/2020 & 23/4/2020. till no 5/5/2020, no one from respective department revert my email. can someone help me.

please response ASAP for me to do full settlement for my outstanding.

below is my email address:
mohdizzudin.[protected]@gmail.com

My name is Ren, and I would like to lodge a formal complaint regarding the rude treatment I received by one of your staff, Nor Shuhada staff id 198750 if im not mistaken on the 11/12/2019 around 1pm through transfer phone call from RHB customer care hotline number to insurance department

I did admit, that i raised my voice when telling her my story that i received a call from your outsource agent rhb etika takaful En Faizul offering me an insurance plan without further explanation. To my surprise, she didnt calm me down but she had begun to raise her voice to me asking stupid questions with sarcastic voice.
I hope that this letter explains my feelings and disappointment with what has occurred, I would not like this to happen to me or any other customer and hope that corrective measures are taken swiftly.

Sincerely
Ren Emazaifita Rezali

On 4th December 2019, i received a whatsapp from Mr Sunny Pung (mobilde number [protected]), a staff at RHB Bank asking me if i still works at my current company Modalku Ventures Sdn Bhd and ask if i am interested on a personal loan. I replied yes, and on following day 5th December 2019 he had emailed me a form asking me to sign and provide the necessary documents in order to do pre screening. To note, i am already an existing RHB personal Loan customer serviced by a different colleague of Mr Sunny previously. I had on 10th December 2019 replied Mr Sunny on all required documents including the forms he had asked me to sign earlier. He then queries if my company is under any Multi National Company or Public Listed Company. I mentioned Not in Malaysia, but my company is owned by a Multi National Company in Japan instead. He mentioned that he needs to check with his superior before getting back to me, after a few minutes, he replied me in exact words as per following:-

"Just confirm with my superior. Ur company just normal company only. So we just able to use ur actual basic as income. If like this I think ur application unable to go through. Cos if base on ur basic 7k plus gross after deduction of EPF n tax nett only ard 6k plus. Do u think ard 6k enuf to cover ur current commitment? If yes still have chances to apply. If no then unable to go through."

To begin with, there are few problems that i would like to highlight to RHB and hoping its taken care seriously, as i will be escalating this to Bank Negara too. i my self being a staff in financial institutions for the past 10 years find this is seriously unprofessional and offensive, and i hope action is taken.

1) Where does Mr Sunny Pung get my contact from? i seriously doubted the source my contact being obtained
2) If he gets my contact and ask me for documents? shouldnt he be making sure to do his home work before offering a product to a customer? he is asking for full documents before even confirming if its doable or not, this seriously worries me and time wasting to both customer and the sales person themselves.
3) In this case, Mr Sunny Pung have poor knowledge on RHB policy and poor justifications as a banker to help a customer (what is the definition of MNC, and what can be use to justify further to pursue with the case)
4) At the point i had provided all my personal and confidential documents to him, and i definitely feel unsafe what will this documents be used for
5) Lastly, bad communication skills, telling customer company is a normal company (anyway, we did RM3Bil loan regionally past 3 years, if we are normal. RHB personal loan unit is normal than normal, i doubt Mr Sunny Pung will hit even Millions doing personal Loan in his life time)

Today 24th November 2019 around 7.04pm I had made a call to the RHB customer service and this call was accepted by the RHB customer service staff name Nurul Nadia Binti Abdullah. This complaining was made to this staff (Nurul Nadia Binti Abdullah) because I was calling to ask about the amount that shown in the ATM machine is different with the amount in the internet banking system with patiently and good tone when talking to her. At first she want me to answer some private questions with bad tone. But I just ignore her attitude because I just want to solve my problem not to finding problem with the RHB staff. But at the end the issue happened again which is she using bad tone replied to me said that I could not answer her question correctly. Then I feel uncomfortable because she choose to work as a customer service must have a good attitude first then only able to help the customers solve the problem are facing. If she unable to serve the customer with good attitude then I suggest that the TOP MANAGEMENT must take an immediate action to terminate this staff (Nurul Nadia Binti Abdullah) after the investigation regarding the issue that I had been raised out is correct. I hope the top management of RHB could take an immediate action against this issue because this could be destroy your company image if you didn't take actions to her. Moreover, after 10 minutes I called again to the customer service and this time was accepted by a Malay man and he is very good attitude to asking me the questions and I able to answered all the questions that he asked me with correctly. This is the SECOND issue that I want to raise out. Why second times I calling I able to answer the questions with correctly (Malay man pick up the call) but I could not understand and unable to answer the questions that has been asked by the staff name (Nurul Nadia Binti Abdullah). I think that she really not suitable to work as a customer service because first she don't have a good attitude when servicing the customers and second is she unable to ask questions properly which is customers cannot understand what she is asking about. Lastly, I want to suggest RHB' HR person in charge during the recruitment must really select the candidate that really meet the requirements to be a customer service staff which is MUST have GOOD ATTITUDE. If the person didn't have a good attitude to serve the customer I think she/ he is not suitable to work as a customer service and I suggest that they must find an another job that is more suitable to them such as operator because they can show their bad attitude to the machine without receive any complaining from the customers. Thank for reading this long complaining.

Salam sejahtera,

Saya mewakili ibu saya ingin membuat aduan mengenai kelewatan pemprosesan pinjaman peribadi pesara kerajaan.

Nama ibu : Hjh Sa'imah Binti Haris
No KP : [protected]

Permohonan telah dikemukakan pada 11.10.2019 dan sehingga kini tiada jawapan dari pihak RHB. Saya telah menghubungi khidmat pelanggan RHB namun mereka tidak dapat membantu saya.

Mohon pihak RHB memberi perhatian kepada pemasalahan ibu saya ini memandangkan beliau amat memerlukan wang tersebut untuk tujuan pembedahan. Segala kerjasama dan perhatian yang diberikan saya dahului dengan terima kasih. Sekian.

Mahathir Bin Aziz
Segamat, Johor.

Tuan,

Saya ingin melaporkan bahawa Debt Collector yang dilantik oleh pihak RHB telah mendedahkan maklumat keberhutangan saya kepada pihak ketiga iaitu adik saya..

Debt Collector/Encik Kamaruddin telah menghantar sms ugutan untuk datang ke rumah & menyita barang-barang ke nombor telefon yang digunakan oleh adik saya & menyebabkan ahli keluarga saya terutama ibu saya menjadi risau.

Kelakuan ini pada pendapat saya telah melanggar akta maklumat kerahsiaan (PDPA).

Perbualan telefon antara saya & Encik Kamaruddin menjadi perbalahan apabila saya memberitahu mahu pergi ke AKPK untuk mendapatkan khidmat mereka.

Saya mohon pihak tuan dapat memberi perhatian kepada aduan saya.

Terima kasih.

Nurul Afiqah

Your recovery officers attitude same as ah long, when we ask and negotiate on payment she become furious and angry, she practically shouting all the time. She demand payment on the date if not

"notis sita akan dikeluarkan hari ini, semua akaun you freeze, kita akan garnish semua akaun you kalau you tak bayar esok . kami akan datang ke pejabat you esok untuk perbincangan kerana kamk dah dapat maklumat terkini tempat kerja you"

what kind of "perbincangan" she is talking about ? when she did not even open to suggestion on how to settle the payment. she is rude unprofessional and potraying rhb bank as bank ahlong.

worst credit company ever.

This is my 3rd coming to this RHB branch in Senai Jb to open a new account as the company that working with is attached to RHB but only 1 staff able to do and when the staff is out for lunch there is no one else to assist and i have to wait for the staff to come back.At this moment there is only 2 customer on queue and 4 staff at the counter and all of them not able to assist me to open account? This is so ridiculous and the worst the guard was extremely rude! Im a customer service background as well so i think this is not acceptable!

29 July I answered what looked like a legitimate message from 2degrees - my mobile prepaid company carrier company

Apparently I had been selected to go into a draw for a new Samsung phone. All it required was an initial $1 payment to be eligible for the draw

On 29 July 2019 $1 was charged to my debit card as one would expect. I did note that the payment was to a company 'Wlopshop' which I do not remember from the initial message

On 30 July 2019 my debit card was charged $99 for no apparent reason. To this same 'Wlopshop'

31 July (NZ time) Later today in office hours I will cancel my debit card and log this incident with my own bank

I, Wan Rojas Bin Wan Abdul Rahim NRIC [protected] a customer to your bank Ulu Tiram branch. Previously had engaged ASB conventional loan for the sum of MYR140, 000.

On 15th April 2019 your branch officer Puan Salehah offered me to convert the conventional loan to Islamic compliant loan. On that day at the bank, I signed the forms and submitted copies of NRIC and current EPF statement as requested by the bank. Since then, there is no news about the approval of my new loan status. Nevertheless, my ASB record showed on 02nd June 2019 that my previous conventional loan of MYR140, 000 had been accordingly redeemed by the bank.

On 17th June 2019 a bank staff sent me a message to submit EPF statement. Since I have submitted earlier, I didn't respond to that as I didn't see any ground for me to resubmit once more time for such very confidential personal information.

On 24th July 2019, I have received a letter dated 17th June 2019 from the bank about rejection of the new investment by PNB and the bank requested me to reply before 1st July 2019 i.e. an expiry date upon receiving of the notice.

My complaint is that the bank is substandard in performing its duty to ensure smooth approval of my new loan application despite my good record of few loan commitments with the bank. All in all, I lost my opportunity of getting ASB dividend due to inefficiency of the bank in managing its customer. For this reason, I feel disconcerted with such banking process and apparently the customer service by other banks for ASB loan are more pleasant and efficient.

On Jul 23 2019 8.02pm, I received an SMS 63633 stating that my card nbr 3032 was being charged RM99.00 at wlopshop on 23/7/2019. However, I did not do any online purchase through wlopshop.
Quickly, I called RHB call centre and was instructed by them to file an official complain.
That is why I lodged a report here.
Please check through again as I did not do any transaction via wlopshop and should be charged for the amount transacted.
Also, I requested for a new credit card to replace my existing one.

Thank you !

Company name : Valam Technologies
Company Account No. [protected]
Contact No. [protected]

Dear sir,
The above is my company which i opened the current account on last month. On last week i went to the branch Taman Suntex Batu 9 cheras to apply internet banking service, and after 24 hours i tried to login but i couldn't continue after the security question... The error as the screenshot which i attached with..on Monday 8/7/2019 i went to the branch again to report the error, they asked me to fill a form to update my contact number and i had done it..yesterday i tried log in but still the same error appear..RHB suntex branch also can not sort out this issue.i visit so many times to my account branch.please help me to sort out the error as i need to do some urgent transfer..thank you..please check my attachment... Thank you very much sir..