RHB Bank
Reviews and Complaints

0n 5.3.2018 @ 17:26:08 I have banked in rm3250.00 to pay my house loan via machine nos. 3351 at sg. Mas complex Jln Ipoh KL.suddenly the machine has aborted the transaction with remarks as Cash Jammed without the amount transacted in the ATM receipt.
Effort taken to contact the customer services via no. 03-[protected] for 3 times but nobody entertained with the reasons all of them are busy.seriously I have fed up to listen the machine voices & wasted my phone bill almost 15min to hear & followup the steps as advised by your stupid system & ineffective customer services.
Finally do hope RHB to take necessary action to ensure my deposited monies of RM3250 is safe & review your customer services competent to deliver their services for good sake of your customer.
Tqvm

I Wish to complain one of your staff name Hafiz (Mohamad Hafiz) calling from your number 03-[protected] at 10:46am (15 February 2018) is very rude and such an complete [censor]..

Is this the way your service at a bank that I use for transaction of my monthly payment salary for 4 hours..

I hope you can teach or train your staff the ethic of how to ask a questions in a good manner...

I hope you'll look into this matter seriously

I already submit my application for supplementary card 1week of Jan 2018 at RHB Simpang Renggam, and I was called the credit card call centre to reconfirm status of my application. They said not received any application yet and request me to send again.

So I felt unhappy because I already wait for a month and I completely give all supporting document. Where did my document go actually? I concerned on my data that I was given being used appropriately.

saya norliana binti johari no akaun [protected] sudah menyelesaikan pinjaman loan personal dah sudah membuat pembayaran sepenuhnya tetapi nama saya belum clear lagi.diharapkan pihak bank dapat clearkan nama saya secepat yang mungkin kerana saya tidak dapat melakukan apa-apa kerja yang hendak dilalukan.dibawah ini saya lampirkan slip pembayaran sepenuhnya

Salam sejahtera.saya yuhairy bin Yaacob @mohd Nor peminjam personal loan rhb.untuk pengetahuan pihak RHB mengenai staff bahagian kutipan hutang yang bersikap kurang ajar .setiap bulan akan ada pertelingkahan antara sy dan staff RHB ...saya harap pihak RHB pantau sikap staff rhb yang kurang ajar dan mengugut Customer..sy tak teragak untuk membuat report berdasar kan rekod perbualan antara kami

Saya nak buat aduan berkenaan layanan yang diberi oleh pekerja RHB di cawangan kuala pilah. Perkara ini berlaku pada awal tahun 2017. Pada asalnya saya tidak mahu membuat aduan tetapi setelah hampir setahun berlalu pengalaman tersebut membuat saya tidak lagi selesa untuk berurusan di RHB kuala pilah. Urusannya pada hari tersebut adalah menukarkan kad lama RHB kepada yang baru (Paywave). Yang menimbulkan rasa tidak puas hati saya adalah kerana pada masa itu saya mengejar masa untuk menyelesaikan banyak urusan di pejabat-pejabat di kuala pilah dan seremban yg terikat dengan masa rehat tengahhari pada hari jumaat. Telah saya maklumkan kepada pegawai RHB tersebut yang saya kejar masa, hanya mahu menyelesaikan urusan tukar kad dan tidak ada masa untuk mendengar tawaran pakej ASB RHB . Respon pegawai tersebut adalah 'jika awak nk cepat sy boleh pulangkn kad awak balik, sbb nk tukar lama juga'. Akhirnya saya terpksa dduk dan mndengar bebelan pegwai tersebut dan berkejar juga ke seremban sebab masa sudah suntuk untuk membuat urusan. Saya tidak ingt nama pegawai tersebut, saya hanya ingt dia lelaki, agk tinggi, sedikit berisi.Perkara ini mungkin hal kecil bagi pihak RHB tetapi saya masih tidak puas hati atas layanan tersebut. Harap pihak tuan ambil perhatian atas perkara ini. Saya sudah tidak bercadang untuk meneruskan penggunaan servis RHB selepas ini.

Saya adalah mohd rasidi bin teneh dan no. Kad pengenalan [protected] membuat aduan disebabkan terkejut dengan panggilan telefon dari wakil rhb bank kuala lumpur yang menyatakan mengenai tunggakan bayaran pinjaman dan akan dikenakan tindakan undang-undang..

Seingat saya, pada awal tahun 2015 ada agent dari rhb bank kota kinabalu datang ke tempat kerja saya di restoran ayam penyet ria, one borneo kota kinabalu.. Dan mempromosikan produk bank iaitu pembukaan akaun rhb. Agen tersebut juga menyatakan akaun tersebut akan siap berserta buku dan dihantar ke alamat seminggu selepas permohonan dan thumb print telah dibuat beserta pembayaran rm 10 telah dibuat. Apa yang telah berlaku selepas seminggu telah berlaku.. Saya masih tidak menerima buku bank tersebut seperti yang dijanjikan..
Setelah 2 bulan berlalu, saya telah menerima lagi panggilan dari rhb bank dan di kesempatan itu saya sempat bertanya kepada mereka mengenai buku akaun tersebut saya tidak terima dan disebabkan saya merasa urusan tersebut terlalu lama dan berhasrat untuk membatalkan permohonan tersebut akan tetapi respon dari wakil bank yang menyatakan buku akaun tersebut telah dihantar tetapi saya menengaskan tidak menerima sebarang buku dari bank rhb.

Pada pertengahan tahun 2017, saya telah menerima panggilan lagi dari wakil rhb bank dan menyatakan perlu untuk membuat pembayaran bagi menggelakkan tindakan undang-undang terhadap saya dibuat. Saya menjadi hairan, setahu saya pada masa kehadiran wakil bank ke restoran kami, pemahaman saya pembukaan akaun tersebut adalah akaun simpanan kenapa saya perlu buat pembayaran dan tertunggak pula tu?
saya bertanya kepada wakil bank rhb, kenapa saya perlu bayar, saya bukan buat pinjaman. Agen tersebut menjelaskan kepada saya, bahawa akaun yang telah dibuat tersebut merupakan akaun pinjaman asb.

Untuk pengetahuan tuan/ puan, saya hanya merupakan seorang pekerja restoran dan berjawatan pembantu tukang masak, berdasarkan kemampuan pendapatan yang saya ada, sekiranya saya tahu bahawa agen tersebut menjual pinjaman asb kepada saya, sudah semestinya saya menolak pada awal lagi. Sepatutnya pihak bank lebih arif menilai kemampuan saya.. Adakah saya layak bagi tujuan tersebut? kalau la saya tahu itu berbentuk pinjaman.. Takkan saya mengelak untuk buat sebarang pembayaran dan apakah bencana saya akan dapat sekiranya saya tidak buat bayaran.. Itupun sekiranya saya tau ianya adalah berbentuk pinjaman.. Apa yang saya dapat? yang saya paham sekarang.. Saya dikehendaki buat bayaran tunggakan pinjaman asb dan tersenarai dalam blacklist rekod.. Saya rasakan saya telah diperdaya dan telah diambil kesempatan oleh bank rhb diatas keikhlafan dan kelemahan pengetahuan saya terhadap produk bank. Sekiranya pihak bank rhb tidak memberi penyelesaiaan terhadap masalah ini.. Saya merasakan ini adalah satu penipuan yang bijak dibuat oleh bank rhb terhadap pelanggan yang tidak tahu dan bijak mengambil kesempatan terhadap pelanggan seperti saya.. Saya akan ajukan juga aduan ini ke bank negara.. Dan rasa terpanggil untuk membuat makluman ke media sosial seperti facebook dan whatsapp.. Agar individu seperti saya maklum dan dapat menilai lebih awal serta terselamat dari penipuan bijak yg dibuat oleh bank rhb...

Yang benar

mohd rasidi bin teneh

I would like to make a complaint to RHB Bank Berhad pertaining to my Mortgage loan.

First of all, I applied a Mortgage Loan in RHB Bank 1 Lagenda, address No 1, Jalan Lagenda 2, Kampung Melaka. I was attended by Executive namely Farid contact number [protected]) in early October 2017. I had submitted all the document to him. He (Farid) told me that my loan has be approved and I signed on the agreement letter which in RHB bank 1 Lagenda around 5.45pm-7pm on 17 Oct 2017.

Secondly, I had received a call from Farid again and saying we miss out a from and sign to pass him the form. We had received the mail which Farid and his superior Liow Chee Keong as sender the form to me. I m asked to return the mail with the signature on it as acceptance of the offer letter. After sign the letter and I replied to Farid and cc. to his superior Liow Chee Keong as well. I had been sending the mail twice as I keeping it right now.
Later On, I got a call from Atiqah [protected]) and sent me the hard copy of the form and resign again on 11th Nov 2017.

Thirdly, I received a call from my lawyer and saying tat my loan has not been approved. I call the Syah [protected]) and he mentioned to me that I need to submit again those application.

Last but not least, I felt that I being cheated or being fool by RHB representative which doing all thing which ended up nothing in progress.
I have more documentin pdf which unable to upload in this page.

Kindly do provide me the email address for me to sent all those soft copy.

Hope RHB bank will approved without new submission of document.

I would appreciate it if you could provide a response as soon as possible. I very much appreciate your time.

Chiong Shan Shan
[protected]
[protected]@hotmail.com

I am the customer of the RHB Banks whereby provide housing loan to me. As the loan approved, the loan agreement lawyer is Adlan Hj Suhaimi & Co.
Now I am applying the release of the Strata Title. My S & P Lawyer is Chow Tat Seng & Co.
My problem is the S & P lawyer is not under RHB panel, where I ask them to help me to obtain the Strata Title. The Question is, can RHB give the consent to Chow Tat Seng & Co in helping me to this as the loan lawyer Adlan Hj Suhaimi & Co is not really helpful because their office in KL whereby I reside in Penang.

I would like to complain about the attitude of the staff. The RHB's staff doesn't treat the premier costumer as a premier costumer, they question about whether she (costumer ) is a normal costumer who get the premier costumer's number by herself. Please distribution a suitable staff to take over the premier costumer counter. The appearance of ordinary can't determine a human, don't look down
at any costumer . Please refer my suggestion.

Saya Azhar Hambali ic no.[protected] pemilik syarikat Tajima Infra (M) Sdn.Bhd ingin membuat aduan terdapat Kakitangan Pihak RHB bank telah membocorkan maklumat Akaun Syarikat kepada pihak ketiga,
Ini merupakan salah laku atau pecah amanah daripada pihak bank atau kakitangan yg membocorkan maklumat tersebut kepada pihak ketiga jika berlaku demikian,
Di harap pihak bank dapat membuat siasatan tersebut perkara tersebut kerana segala perincian atau maklumat Akaun adalah rahsia,
Pihak kami akan mengemukakan aduan kepada bank Negara jika tiada tindakan diambil,
Sila hubungi pihak kami - [protected] atau email kpd [protected]@gmail.com untuk maklumat lanjut
Sekian Terima Kasih,

I would like to complaint about always wrong password on RHB online banking service. I have changed password for twice upon that RHB online Banking mentioned i have entered a WRONG password. What's problem with that? I feel un-secure when using RHB online banking. And this is the third time mentioned i entered wrong password AGAIN! I am very sure about the password have no wrong.

I would like to complaint on poor service from GHR RHB Bank Berhad.
I have tendered my resignation letter on 30th March 2016 by giving 2 1/2 months notice ( instead of 3 months notice in contract) and requested for early release in my letter. My request was unattended and the GHR always respond late. I left the Bank on 31st May 2016 and i assumed the HR accepted my resignation and early release because i have given them the notice but no reply from them. Suddenly, i received letter of demand from the HR and also their lawyer (S.N. Yap & Associates) to request for the 1 month pay for the insufficient notice due to breached of contract after 1 year and 3 months from they day i left the Bank. I felt very frustrated as i didn't receive my balance pro-rated annual leave pay and it should be contra from my owing to the bank (if you insisted me to pay back to the Bank). After deducted my annual leave, weekend and public holiday in June'16, the short notice is around 1 week only and why is the Bank so calculative and inconsiderate as 3 months notice is too long, is hard for us to find a new job as new employer can't wait ).
I hope you can review my letter dated 30/11/2017 that i wrote back to GHR as i stated all the communication with the GHR but no respond from them.

Pada 21/1/2017 pukul 11.30 pagi saya telah memasukkan sejumlah duit rm 4700 di mesin deposit di giant tampoi ... no akaun sepatutnya [protected] tetapi saya masuk ke akaun [protected] (tan kok wai ) sepatutnya saya masuk kan ke dalam akaun company saya, akan tetapi saya telah salah masuk akaun org lain di sebabkan machine ketika itu blur ... kemudian saya telah call customer service rhb namun mereka kata tidak boleh dapat balik ... kemudian saya telah buat report polis dan telah pergi ke rhb bank di mana owner akaun tersebut buka akaun di taman bahgia kl namun mereka bg alasan sama ... saya ada bukti saya salah masuk akaun hanya pulang balik amount y saya salah bank in sebab saya ada bukti ... boleh tak pihak rhb buat sesuatu dgn kes ini? Sebab kes bulan 1 skrg sudah hujung tahun namun phk rhb tetap tidak beri sebarang maklum balas ...

Selamat pagi.. saya puan khairun nisa binti zainal pemilik kenderaan MCH7958 ingin membuat aduan pada 28 nov 2017 saya mendapat panggilan dari rhb tetapi d sebabkan sedang berkerja tidak dapat menjawab panggilan. Selepas itu emak saya mendapat panggilan dari pemungut hutang dari pihak anda. Dan pemanggil tersebut menengking emak saya serta mendedahkan maklumat akaun kepada beliau. Diharap pihak atasan mengambil tindakan.

Regarding your employee - Johnny See Choon Lee (Retail Mobile Banker, Direct Sales, Alternate Sales Channel, Mobile Number: [protected]) who is very dishonest and does not fulfill his promise. He promised to give me free gift for singing up RHB credit card once he got his commission on 15th August and he said will contact me, but until today he still did not contact me. I tried to contact him but to no avail.
I signed up on the month of July. i contacted end of July (28th) and he said he will call me personally so that i can collect the free gift at Queensbay Mall. But until today still no news. Too bad you hired such an irresponsible and dishonest salesperson. Shame on your employee as well.

Secondly, i am unable to get my monthly credit card statement. i have to call your credit card center to get it (for the month of July and August). i told the call agent (whoever it is) to either send to my email or mail it to my house address directly. Until today, still no response. i used credit cards from other banks (CIMB, Hong Leong, BSN), well, may be the benefits provided on their credit cards may not be much, but their customer service is fairly good and they do not hire irresponsible employee like Johnny.

You may contact me on my mobile - [protected] for more details. Also, i wish to know the outstanding amount on my credit card. i wish to settle the amount and cancel the RHB credit cards.

I, Faisal Hj Abood Hareez (IC: [protected]) HP: [protected]: email: [protected]@gmail.com writing to inform RHB management to seriously consider my honest and sincere feedback with a regretable experience with RHB. On 31st Oct. 2017 I had applied a loan of RM70k ONLY to purchase a brand new car costing RM160, 600 via RHB bank. I had submitted all relevant document including from LHDN stating very clearly "Baki Hutang= 0". Sadly, after 1 whole week I was not informed of the application status/result. This is indeed not professional nor efficient letting a client not knowing of the result. However, I had received a call from Maybank Setapak asking for my latest saving income. Just after 2 days my loan had being approved & I went to sign thr agreement. Thats what I define as really pro, efficient and customer friendly. I conclude that RHB is not customer oriented and poor customer ethics.
I forward my bad experiene that I truly regret.

Hi good afternoon. My name is selvakumar a/l vatermalay. Ic no [protected]. I really disappointed with your staff at rhb tun aminah branch. On 3 november 2017 zt 2.30 pm. I want kindly inform to you about my cimb bank debit card is decline. Im used my cimb bank in rhb bank atm machine. After 1 minute later it shows temporary service. Im also inform to the staff they say can but later they told its my fault because i use cimb bank card into rhb bank. They talk like an irresponsible. Its not fully my fault. The bank staff say cannot return back the debit card. I hope you can take the action with that mention staff. Thank you

Dear RHB customer service team,

I am very upset with the service i have gotten from your team. Below was my experience with your customer team: I was charged a penalty fee, late charges and interest rate for not making payments to my credit card, however, i did not received any of my card statements since July 17 till date (neither hardcopy statement nor e-statement), and so i do not know how much to pay and it has easily slipped my mind as i have received none of the statements! And that's why, i called to you, hoping that you would provide me a solution, and hoping you'd help to waive my penalty charges, late charges, interest rate and annual membership fee as there's clearly an issue as to why I haven't received any of your statements, but to my disappointment, your customer service team have not provided me with any solutions, but keep defending themselves and state that they have sent out and i should have received my statements, If I were to received I wouldn't have wasting my time arguing with you people.
Secondly, one of your services team (Ms Aini) was being so rude and hung up on my call while I'm still talking. This is ridiculous .

Now, I am very sure that I did not received all the statements since July 17, I will settle my out-standings amount, but I would like a waiver of all the penalty charges.
Also, I'm here would like to request for the June 2017 soft copy statement for my both credit card. Thanks

As this matter is urgent and has been dragged for so many week please take it serious, I would be grateful for your prompt reply.

Thank you.

Disappointed customer,
OOI LAY YEONG
[protected]
[protected]@gmail.com

Name: Rusidah Binti Ahmad
IC No: [protected]
Loan Account No: [protected]

I have been advised by the Officer incharge that there will be no progressive interest payment during the construction period before the signing of the letter of offer, however I am currently receiving the progresive interest billing. She has further advise me to settle the first billing while checking with the product team. I have made the payment accordingly however, the issue is not yet resolved and I have received the 2nd billing.

Please ensure that RHB deliver as promised. Otherwise I will considered that this a fraud.

Below is my wassap message with the bank Officer:

04/10/2017, 8:02 am - Messages to this chat and calls are now secured with end-to-end encryption. Tap for more info.

04/10/2017, 8:02 am - Rusidah Ahmad: IMG-[protected]-WA0007. jpg (file attached)
this is the bill.

04/10/2017, 12:12 pm - Rusidah Ahmad: hi. any update on this?

04/10/2017, 12:12 pm - Devia RHB: I dah email kat hq kak.. blm reply lg

05/10/2017, 12:48 pm - Rusidah Ahmad: RM0.00 RHB:Yr Islamic Home Financing is 1 installment past due. Pls make immediate pymt. Pls disregard if pymt is made. For enq, pls call 03-[protected]. TQ.

05/10/2017, 12:49 pm - Rusidah Ahmad: received a reminder today

09/10/2017, 6:14 pm - Rusidah Ahmad: hi. What is the status? I received a call from RHB today remind me on the overdue payment.

09/10/2017, 6:15 pm - Devia RHB: Hi... can I cal u tmrw morning

09/10/2017, 6:16 pm - Rusidah Ahmad: ok

10/10/2017, 2:36 pm - Rusidah Ahmad: hi devia, when are you going to call me?

10/10/2017, 2:59 pm - Devia RHB: Ni kak.. I tgh chk ngan officer yg confirm ngan I dulu tu.. ingat x dia yg confirm yg interest x payah byr during construction.. I cant get hold of her

10/10/2017, 3:20 pm - Rusidah Ahmad: ingat... masa tu kak Rahine pon ada.

10/10/2017, 3:42 pm - Devia RHB: Tu la kak.. sebab sy pun x sure kan masa
tu so I called her to confirm n put on speaker

10/10/2017, 5:44 pm - Rusidah Ahmad: RM0.00 RHB:Yr teleconversation with us refers. A gentle reminder for yr Islamic Financing due pymt. Disregard if pymt is made. For enq, pls call 03-[protected]. TQ

10/10/2017, 5:45 pm - Rusidah Ahmad: received today.

11/10/2017, 9:02 am - Devia RHB: Kak.. bole x akak mk payment 1st thn ill come back to u.. x nak akak kena penalty

11/10/2017, 9:34 am - Devia RHB: I tgh liaise ngan product team.. ill definately revert asap but payment due akak dah lama sgt so better clearkan dulu

11/10/2017, 10:51 am - Rusidah Ahmad: bulan ni je ya akak clearkan

20/10/2017, 4:54 pm - Rusidah Ahmad: IMG-[protected]-WA0042. jpg (file attached)
hi. got another billing. please resolve the issue asap.

23/10/2017, 12:05 pm - Rusidah Ahmad: afternoon Devia. Any update on this or do I need to report this?