RingCentral
Reviews and Complaints

Ring central is preventing from transferring of my business phone [protected] to a different carrier for more then a month. Giving me BS and fooling me around with some worthless talking. Out sourced freeloaders.

I can suspect that Ring Central have some illegal reason to hold on that number [protected]. I need that phone. Legally belongs to me. Im not giving up on this number [protected]. Period.

I need immediate explanation for what Ring Central is illegally holding my business phone from transferring.

Thank you. Kazbek Ikaev

I have been with RingCentral since 2015; I went to cancel our account today, and they have an arcane trick where you have to give written notice to the account rep by a certain time period to avoid an "autorenew".

The interesting part is, they dont know where to send that cancellation to. So even if you wanted to, there is no detail in how to do it.

My contract with Ring Central dates back years and I have requested on several occasions for them to Cancel the auto-renewal per the contractual agreement. They never canceled the renewal and at each call, the person notifies me that they never received a cancellation request from me. This has kept the contract in place and keep extending it out. Be aware that this company takes advantage of its clients to keep them in long-term contracts, not allowing them to cancel without issues. Make sure you get in writing that your request change has occurred and stay on top of them. Based on my experiences with this company, I am of the opinion, that it's very poorly run and operated. That it has one of the worst customer service departments in the industry!

I recently called the company to prevent them from automatically charging me for a renewal. I already paid for a year that I did not want or need. I tried to reach my account manager in 2020 to stop the renewal and never heard back from him. I called after my card was charged too, and never received a call back. Now they tell me (after getting through by some stroke of luck) that I renewed for two years by not stopping the renewal last year. Really? After two or three years of being a customer, they opt to ensnare them with red tape instead of letting them terminate service when they want to do so?

I think this company is nonresponsive and lethargic by design. This prevents their customers from terminating service with the ease that should be the standard of any reputable company.

Tried to cancel the account only to find out the account automatically renews for a full year. Tried to cancel one of the phone numbers associated with the account. RingCentral refused to cancel my account and was told I had to keep paying for another year. I asked them why wasn't I told that my account was being renewed for another year. Was told they were not required to send out that notice.
After several calls - I asked what if I forget to call and cancel next March when it automatically renews again. I was told it would automatically renew again.
Then I had to request to them that I do not want it to automatically renew and only then the person said they would note that on my account. Also I tried to remove my credit card information on the account and was unable to so.

called ring central to ask a question, I could not understand the agent because he was working from home and he had a baby/child screaming /crying in the room. not exactly professional service. it was very FRUSTRATING to say the least. the agent didnt seemed to concerned that I was frustrated because afet I pointed out that I couldnt hear him he did nothing about the screaming child.

On December 15, 2020, I completed a DocuSign to change RingCentral to monthly billing assuming this would take care of our annual renewal. This was done in preparation to port our RingCentral numbers to another carrier so we could use the numbers natively in Teams. On March 17, 2021, we finally completed the port out. Since then, I have been trying to work through account manager to cancel the service, only to be told that we're still on an annual contract. I've contacted their chat and call center several times, along with the account manager and am getting nowhere. Most of the time, the call center won't answer the phone, and my account manager left me two weeks ago with a promise this was being escalated.

If I'm indeed stuck in a contract, then I at least want all the services and add-ons cut down to a minimum.

On March 10, 2021 I attempted to sign up for RingCentral FAX free trial offer for 30 days. After completing all credit card information for future billing I attempted to "Start Free Trial" only to have the link not respond. I have tried many times to contact the cancellation number, [protected], given on their site to ensure my credit card does not get charged for a product I have been unable to access and/or use without success. I also attempted to use their chat feature to straighten out this matter only to be hung up on. I have completed an online request for contact on their website and have yet to be contacted. I am requesting written confirmation that my credit card will not be charged for a service I have been unable to access and/or use. Jackie B Allen.

They charge my credit card for one year service meanwhile I had called to stop my service for the year service coming,
They dont answer the phone they just had the remote assistance which does not help.
I did call so many times and still no resolved. I did purchase another service since i DID NOT renew with them despite them charging me to my account

my name is Peter desroches. Do to ring centrals bug filled phone lines I had missed a very important appeals process with hajsc section 8 housing voucher. I called 5 mintues before my interview and waited over 10 minutes just for the bug filled app to call out to the section 8 housing representative. However no one picked at there end! The result was a devestating loss of my rental assistance!

Three months ago I called this company about the predictive which is on there plan . I notify them of their mistake hoping that they will correct the error. And I am getting is hanged up on are send back in Que. You guys better know charge my credit card. I will be contacting the fcc and the customer protection service. No one should be place on a account they did not ask for.

This company must be foreign in ownership and business origin. They have no concept of fair business practices.in fact, if you get a person on the line you will be shocked at how they conduct themselves. They are part of the criminal enterprise.co-conspirators. There is no other way to explain this alternate universe of deception, abusive treatment of customers and absolute avoidance. I have tried for 10 months to cancel my services. Since september 2019 I have been trying to cancel my account. Over 100 phone calls and even a traditional piece of mail to cancel my services. Not... One... Response. Btw, you can't do it or even address cancellation online, you must call. When you do you will te tortured through 6-8 redundant prompts to be put on hold for several mniutes only to end up in voicemail and never get a return call. I guarantee this will happen to you. I finally cancelled the credit card. Oh, and when you do. You will get a call back. They will berate you, then declare you are under contract (try to find this in your service agreement) and then offer you a cancellation will make you laugh until you realize they are dead serious. Bad behavior is so endemic to this organization all of the employees must be in on it. It's a vary well organized criminal enterprise,

If you want -to screw you business up please port your telephone number to RingCentral! You will pay dearly trying to retreive it back. I am for my phone to be ported back on November 27, 2019 and today is December 16, 2019. I have missed all by business call trying to retrieve my number. Ring Central will deactivate your account after the subscrition expires even though the porting request prior to the deactivation! This tactic is hamstring your business and persuade a business to return to them. LOVE TO TELL YOU SOMEONE WILL CALL YOU BACK DO NOT BELIEVE!

I have been a user of Ring Central for over fifteen years..in fact when I joined Ring Central the service was pretty darn basic. My business has changed and I tried to cancel the service. I had to call back twice, was lied to in the first phone conversation by their Customer Loyalty Representative (she told me she would send me a copy of my contract, but never did)

On the second call I was informed I was under contract (pretty hard to believe since I have been with them for so long)

Bottom line - Sir, you are under contract and it has an auto renew feature that you cannot remove until 30 days before the end of the contract. Another lie.

This the way Ring Central is treating long term customers - don't become a new one. I got absolutley no satisfaction.

Horrible.

I am Mohammad Kumarsi ceo of Go Marketing and media group Ltd. I have signed one year contract and cancelled it within first 10 days. I have spoken to a staff and they said it was cancelled. And I should see the refund within 7 days. It has been a month and no refund. Everytime I call I get transferred and hanged up on. I will be complaining to BBB and the writing I teittwe and online blog about my treatment if this is not resolved. Please call me [protected]
Thanks

Why bother going through all the details, there's plenty of other horror stories here to read about this horrible company.

Long story short, do not give them your credit card for any reason during setup (unless you are SURE you want their service). They make it super easy to give them your credit card and IT TAKES AN ACT OF CONGRESS TO CANCEL with them.

You must call them to cancel and it's a nightmare. It reminds me of the worst scams of the 1990's.

They run you around. Lie to you. Put you on long holds. And then when you FINALLY get someone on the phone to cancel the service, they play games with you just to make the already grueling process unbearable.

Die Ring Central. You are an abysmal company.

Cant believe this company. First of all, they duped my past employee to sign my company into a multi-year agreement without telling anyone and once i found out, they wouldn't let me cancel. My employee was under the impression this was a month to month service as i was too. I kept the service since they wouldn't let me off and thought my contract was over after years of paying those b######s, but then was told that the contract auto renewed... Wtf. Now they want me to pay them to cancel my service when i sold my business. These guys are crooks. Never again. Customer service is horrible and they will tell you anything to get you to sign up. Their services goes down time to time as well. Weird things like your hours of operations are reset and calls don't come in and so on. Horrible company

Ring Central offers a unique set of phone packages, but oh boy are you in for issues when you need customer service. Seems like no one takes responsibility and when asking to speak with a supervisor, was place on hold for 15 minutes only to have the incompetent person come back on the phone to tell me to hold longer. I set my phone to the side on speaker, waiting for assistance...43 minutes later, I was disconnected. So then I tried their auto chat. Shocker, as soon as I asked for a supervisor, my chat session was ended, 6 times. Concept is great, company is not

First let me state that the only reason I'm still with Ring Central is because I need the call logs for some legal issues I'm currently involved in. If not for that I'd be gone.

So much wrong with this company such as not receiving 90% of my emails for years and never knowing about it. When I discovered it by accident it took them months to resolve. Who knows how much business I lost. For that time they should have refunded me what I paid for the fax service but they only gave me a few months of free service.

Even then, they still took the money from my account and each month I had to contact them to get the money back. Each time took about an hour. If I hadn't been watching my account I still would have been paying for the service and never known it. This is illegal. They also tried to cheat me out of a month of that free service.

Recently its been every few weeks I have a problem. Tech support is a major problem, particularly if you're a single line user. Then you only get support Mon-Fri 8a to 9p EST. Small businesses today with the internet may work in all US time zones and need later hours and may work weekends. I work both. I cannot be without my phone. There are plenty of other VoIP providers that do provide 24/7/365 support.

When you get the full business package it also becomes over priced. There are other VoIP providers that provide more reliable service at better prices. These guys keep ignoring the basics.

It seems lately every few weeks I'm having problems, further back every few months. This is way to often.

Most recently on my soft phone I lost date information on my calls. It just no longer shows. This is important for me to track recent calls that come in so I can respond to them. I called tech support to get help and they requested I allow them to share my screen. I agreed on the condition that I be informed of anything they do before they do it. They lied, literally.

I specifically said I did not want to update my soft phone because incompetently they had not done anything about migrating messages on the current soft phone to updates. If we don't delete those messages there's a reason for it. That reason is we need those messages. Twice he went ahead and tried to update without my permission. He lied about having a way to migrate messages. I'd had this discussion on 3 prior tech support calls. I had to catch him at it and stop him. He lied saying he brought me to one of the download screens saying he just wanted to check to see if it was there. Come on, they know whats there. Finally he admitted trying to do it. So he was going to update me and throw away important information I needed without my permission. He finally admitted he was trying to force his fix on me without my permission.

If you go online and search for Ring Central's financials you'll find they've lost money every quarter for the last 3 years. They waste money on useless/minor/unwanted things in development. The do not do many of the basics right and don't properly maintain them. It's next to impossible to find anything in their online help it's so poorly organized. I've gone to the online support for other VoIP providers and found my answers in moments. Tech support is not 24/7/365. If they had decent online support they wouldn't have so many people calling for live support, they'd save money and be able to afford to provide 24/7/365 support for all their users for when it's really needed. Tech support has lied to me on a number of occasions. This last time was most blatant when they told me they had a fix they didn't and tried to update me against my wishes and I had to take back control of the mouse to stop them.

These guys are liars and thieves. Do not use them, particularly if you are a small business with only one line. They don't really care about you and will try to get over on you. I wish I could post better companies to use than Ring Central. As soon as my legal issue is sufficiently resolved, hopefully in the next couple of months, I'm gone.

Unfortunately, when starting a business, I chose Ring Central for my phone service and purchased a full year of their lack of service. While the concept is terrific, what they provided and how they have serviced my account has been horrible. While their service department for the most part speaks good English, I've rarely come upon one of them that understands it. Their people are knowledgeable about their generic system, but if you need anything custom, their are clueless and when a problem with the service arises, they give me tasks to do to fix the problem instead of actually doing the service. I'm currently in a situation where a valuable part of my service has not worked for 6 days and I have seen no evidence that they are trying to find a solution. I cannot recommend any more highly to not use this system and I'm hopeful that I can find a replacement very soon. Unfortunately I will never know just how much business this phone system has cost me