RingCentral
Reviews and Complaints

I signed up for the "7 day free trail" to Ring Central because I needed to send a fax, but my family had recently thrown out our fax machine. I figured I could do this digitally with no problems, right? Well, I was able to sign up, and send the fax just as the site entailed. After around the 7th day I had issues getting back into the site, I had misplaced the number I used for my fax number. Even though I signed up and listed my e-mail as the one sending out the e-mails, I wasn't able to use my e-mail to log in. Strange, so I had to call customer services, finally getting through even though I failed to answer my security questions. After I was able to login, I cancelled the reoccurring payment that would activate after the trail, thus cancelling my account for the time being. When I got called after the trial, I just explained that at this time, I don't have a heavy inflow of faxing needing to be put out, so maybe in the future I'll come back. Today, I get this e-mail: "The fax message you submitted on 06/25/2014 to [protected]@rcfax.com could not be delivered because your account is currently disabledsuspended. Your fax has been removed from our queue and will need to be resubmitted after you reactivate your account." So, as it seems.. The first day of my trial when I submitted the fax, and got a confirmation of said fax, Ring Central assigned the message to a queue and waited until my payment to send it out. Since I didn't pay, they cancelled my submission of the fax. I won't be using this service again.

I signed up for a 2 week trail membership and since the product did not meet my expectations I cancelled the account well within the 2 weeks. Unknown to me (because it is an account that I rately used) they continued billing the account for months! I called and explained what happened and they said they would not give me a refund and they had no record of the cancellation. I told them I did have a record and if they checked their records they would see that the service was not used during those months. I asked Andre
if I could speak with his supervisor and he gave me a first name -Joe - and when I asked for his last both (both Andre's and Joe) he flippantly said they did not have one.
When I asked for the name of the company president - he said he did not know. I asked him where he was located and he told me to look it up on the internet.
I WOULD NEVER RECOMMEND THIS COMPANY BOTH FOR THE SERVICES THEY PROVIDE AND THEIR CUSTOMER SERVICE - PERIOD!

I use a lot of phone and fax services in my work and I'm always looking for great deals.

Ring Central appeared to have good rates for phone and fax services so I was thrilled to try this service. What a dud that was! I think this is the WORSE service I have deal with in the past 10 years. Truly atrocious. When we tried to use the fax features in our office, it was so poorly developed it takes you hours to send only a few hundred faxes to our clients. They must have outsourced the creation of the website abroad, because it truly is such poor workmanship with no common sense at all. The technical errors are endless and you spend more time offering support and suggestions to the company than even the full day of wasted time on using their features. And the site does not follow Federal Trade Commisson regulations either and have no opt-outs so you have to handle this manually which is another half day of work.

Customer support is so frustrating with this company and it takes 5-6 or more one hour phone conversations with the company's support before they understand how to resolve issues.

This company is extremely unprofessional.

Save yourself the headaches and costs of losing work time dealing with Ring Central! Truly one of the worse companies around!

I got my 1-800 number for my business in the first few months of 2001, I was with a company

called Toll Free Numbers .com. I liked the company because I thought they had good service and good prices. In 2008 I heard about a company called ringcentral. I checked it out and they offered a lower price then what I was paying and they gave me more features and "award winning customer service." I signed up to switch my toll free number to ringcentral.com in november of 2008. By January I saw the cost of my monthly bills were decreasing, I thought I made a good move.

That is until Feburary 2009. My business opened as usual, within a few hours we were

wondering why we were not getting any calls. I called my toll free number to make sure it's

at least working and sure enough I get a disconnected recording. I hung up the phone and

called ringcentral fearing that I didnt pay a bill or something. After 10 minutes on hold, I

get an agent. I tell them my toll free number, verify my name, and tell them that I cant

call my toll free number. the agent tells me that she can not find the number I gave her, I

verify it again, again she tells me that there is no account using that number. So I give

her my ringcentral account number and she imediatly pulls up my account and tells me that

there is no toll free number listed on the account. she looked in the notes and saw that it

looks like it was removed over the weekend, she didn't know why. I went thorugh the same

thing with her manager and he ended up saying that he will look more into it and call me

back.

I went through the run around all day and the next day with them without getting ANY

support of any kind. Wednesday morning I called my toll free number to check it and sure

enough, it rang and someone answered. The problem now? The person answering my toll free

number doesn't work for me, I come to find out that he bought the toll free number from

ringcentral. He thought I was crazy. He refused to want to help give my toll free number

back to me because of an advertisment he had running using the toll free number. I called

ringcentral and they confirmed that the toll free number had been ordered on Monday by the

man i spoke to. Ringcentral at this point began giving me the brushoff and saying they will

call me back and they never do. Ringcentral says that they were going to talk to the new

'owner' of the toll free number and see about giving him a new number, but this never

happened. after 8 days without my toll free number, I ordered a new "temporary" number from

my old company Toll Free Numbers .com and began an emergency update of as much of the current advertising, and website listings of my old toll free number. It has been over a year and I still have not gotten my old toll free number back, and the temporary number I got from Toll Free Numbers .com has unfourtunatly become my semi-perminant new number. To make it worse, the new number I got is only a standard 866 number, IF I would have known that I was never going to get my 800 number released from ringcentral, I would have started new with a vanity number instead of what I got. Switching to ringcentral was the worse decesion I ever made for my business. I switched over to ringcentral to save money and get more features; instead, I got my number stolen by them and lost contact with thousands of my customers. I estimate I have lost at least $90, 000 in new sales as a result from losing my old toll free number. Stay far away from Ringcentral.com, instead, use tollfreenumbers.com or another company like AT&T or someone reputable, and dont believe the advertising claims made by these companies, try to check testimonials if you can in advance.

I got my 1-800 number for my business in the first few months of 2001, I was with a company

called Toll Free Numbers .com. I liked the company because I thought they had good service and good prices. In 2008 I heard about a company called ringcentral. I checked it out and they offered a lower price then what I was paying and they gave me more features and "award winning customer service." I signed up to switch my toll free number to ringcentral.com in november of 2008. By January I saw the cost of my monthly bills were decreasing, I thought I made a good move.

That is until Feburary 2009. My business opened as usual, within a few hours we were
wondering why we were not getting any calls. I called my toll free number to make sure it's

at least working and sure enough I get a disconnected recording. I hung up the phone and

called ringcentral fearing that I didnt pay a bill or something. After 10 minutes on hold, I

get an agent. I tell them my toll free number, verify my name, and tell them that I cant

call my toll free number. the agent tells me that she can not find the number I gave her, I

verify it again, again she tells me that there is no account using that number. So I give

her my ringcentral account number and she imediatly pulls up my account and tells me that

there is no toll free number listed on the account. she looked in the notes and saw that it

looks like it was removed over the weekend, she didn't know why. I went thorugh the same

thing with her manager and he ended up saying that he will look more into it and call me

back.

I went through the run around all day and the next day with them without getting ANY

support of any kind. Wednesday morning I called my toll free number to check it and sure

enough, it rang and someone answered. The problem now? The person answering my toll free

number doesn't work for me, I come to find out that he bought the toll free number from

ringcentral. He thought I was crazy. He refused to want to help give my toll free number

back to me because of an advertisment he had running using the toll free number. I called

ringcentral and they confirmed that the toll free number had been ordered on Monday by the

man i spoke to. Ringcentral at this point began giving me the brushoff and saying they will

call me back and they never do. Ringcentral says that they were going to talk to the new

'owner' of the toll free number and see about giving him a new number, but this never

happened. after 8 days without my toll free number, I ordered a new "temporary" number from

my old company Toll Free Numbers .com and began an emergency update of as much of the current advertising, and website listings of my old toll free number. It has been over a year and I still have not gotten my old toll free number back, and the temporary number I got from Toll Free Numbers .com has unfourtunatly become my semi-perminant new number. To make it worse, the new number I got is only a standard 866 number, IF I would have known that I was never going to get my 800 number released from ringcentral, I would have started new with a vanity number instead of what I got. Switching to ringcentral was the worse decesion I ever made for my business. I switched over to ringcentral to save money and get more features; instead, I got my number stolen by them and lost contact with thousands of my customers. I estimate I have lost at least $90, 000 in new sales as a result from losing my old toll free number. Stay far away from Ringcentral.com, instead, use tollfreenumbers.com or another company like AT&T or someone reputable, and dont believe the advertising claims made by these companies, try to check testimonials if you can in advance.

I used RingCentral for fax services in June 2009. I did not like how the software interacted with my computer. I cancelled the service and received confirmation of that cancellation. I seldom use the bank card that I used for this service. While grieving over the loss of a family member for the last 4 months I neglected to check my bank statement. I have been charged for the service since June even though I sent them and they accepted a cancellation notice on June 25. My bank called yesterday to tell me personal charges at one store and on Yahoo Personals have been made on my card...I did not make those purchases. I cancelled my bank card. I have copies of all email correspondence with the sales associate who handled my account.

Carol

We only signed on with them in May and have had nothing but trouble trying to get our phone system up and running properly. We pumped up our customer base with the promise of our newly offered phone support, and have been paying staff to answer these calls. However, the calls never come. The reason: All of our phones for some reason will automatically return to an Unavailable state for no reason. So every few minutes you have to log into the RingCentral website to change it back, or go into your voice mail options on your phone to change it. Just to have it return to Unavailable without notice. Our customers cannot get through to us, and we cannot even call other staff members, it just goes straight to voice mail.

I have spent countless time on the phone with them. Calling for support is worthless. Literally every time I would ask a question, I was placed on hold. Then when I would ask for clarification of the answer, because they never made sense, I was placed on hold again, or transferred altogether. Then I would have to repeat the entire scenario again, and always with the most annoying loud, crackling, popping sound in my ear. Ultimately, we would go through all the Preferences, and rules, and edit everything, but nothing we did ever worked. To date, we still have the same issues.

In addition to that; when we signed up with RingCentral we requested a fax line, and they did provide us with the fax number. Only to find out two weeks ago, when we could not locate a fax from a client; they had never set it up. They issued the fax number to us, so we advertised it, but they never dedicated a line for it. When I called to find out how to access our faxes, they acted like I was an idiot, because I had never created an extension for that fax line, how could I expect to get faxes if I did not dedicate an extension for the fax line.

We have been paying staff to answer phones that do not ring. We have lost numerous customers because of the lack of service we have been able to provide (because of RingCentral), and they are blogging about it. This is not good for business.

Most recently our company decided to cut our losses and move to a different phone service. When I contacted RingCentral to discuss this; I was told that we would have to pay an early termination fee on each phone that we have or they would remain locked to RingCentral and would not be compatible with any other service. Basically they would be useless.

So not only have we never achieved a working phone system, but we have lost customers, we have had our name bashed, we paid to have staff trained for phone support and continue to pay them hourly to answer phones that will not ring because all the calls go to voice mail, and RingCentral, although we have already paid them for this service and the phones themselves, now wants us to pay them so we can leave.

I spent 45 minutes yesterday (7/20/09) taking with Kelly, the Sales Manager about all of this, and she said she would email Daniel in upper Management about this situation. I had to give her my personal cell phone number for him to call me back on. Since calling my RingCentral phone would only bring him to my voice mail.

AND THEN, just before we hung up, she said - but I should clarify that you will be charged an early termination fee for each phone if you choose to leave.

SERIOUSLY, like she had no clue that is what our entire conversation was about. The whole purpose I requested to speak to a manager. Of course, I am still waiting to hear back from Daniel.

I feel it is unethical and insulting to ask us for an early termination fee, due to these circumstances.

As of 7/23/09, I am requesting a full refund of all monies we have paid to RingCentral, and we will return the handsets.

Ringcentral falsely advertises its services on its website and provides brutal "service" to its clients.

Mostly, it's the COMPLETE lack of service. I understand that if you need to use a foreign country for your customer service to weed out simple problems & save money - but when a small business person wants to obtain new phone service and uses their toll frees - RING CENTRAL IS NOT CAPABLE of toll free porting. Mine took almost 3 months and I can carefully document this.

As I'm not a ###, I knew to do that (request toll free number porting) in our off season. Once I had the lines, it took weeks (literally, more than 50 hours of my time) to get the auto attendant set up right, as well as the extensions working properly.

They indicate at time of set up "no problem moving between service levels" but overall, this is a 100% lie. First of all, you MUST buy their phones @$75/per phone (not that bad). But...they charge you $30/line you cancel before one year (I had set up a 4 line "ringcentral office" (complete farce)- even though you sign nothing at sign up, and there is no 3rd party verification that you agree to these fees - EVEN THOUGH I SPECIFICALLY ASKED. They are committing fraud.

What baffles me is this - after the "level 1" rep overseas can't help you, and you ask to get someone in the US, they put you on hold for 10 minutes, then tell you "a Manager will call you back" - but they won't. I asked for a VP or the President of this firm to do a 3 way call with me so they could see what I'm talking about on the bad service, but to no avail. I can see now why our firm grows -if our customer told this to my employee and they did not IMMEDIATELY email me to speak direct with that customer, that'd be their end. Any firm that cannot listen will die.

Finally, I got through to someone in the US - they were particularly rude, telling me that if "I contacted the BBB or the Attorney General or simply even brought that up again they'd hang up on me & terminate service." WOW. Who cares? I not only contacted the BBB and the Attorney Generals' office of both California & Texas, I also contacted the FCC.

Overall, this firm did / does a great job presenting their services with a polished website & design - but truthfully, unless you go a high end service provider for VOip phones (business internet phones) you end up with a firm like these characters. They absolutely, without question, have the worst service I've ever experienced in any walk of life. They make Qwest, Time Warner, etc. all look like supastars - yeah, they are THAT bad.

DO NOT OVERLOOK THIS REVIEW. I am very sensitive to people posting over the top or exaggerated comments. Mine is 100% on. Simply do no use Ring Central.

At this point, I have another 40-50 hours planned of trying to get my numbers back (my 5 toll frees) but luckily, my pockets are deep enough and I will sue them.

Remember, this is only my subjective opinion, but I can carefully show you documentation I filed as I've had so much trouble with so many VOIP -providers. The technology is incredible and dirt cheap, so many people delve into this business - watch out.