Cable ONE’s earns a 2.2-star rating from 13 reviews, showing that the majority of subscribers are somewhat dissatisfied with service.
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Sparklight Business Service
I requested service from this company to provide internet service and a phone line for the emergency phone in our building elevator. They were not able to provide this service. I have cancelled service with them so that I can have both internet and the required phone line access with another carrier but they continue to bill me. They said they could only make sure there was a dial tone at their box, but would do nothing to provide service to the elevator itself. A month or so before I cancelled a Starlight representative said she would see what she could do to get the problem corrected but I never heard from her again.
Address of service was
PaoliWorks, LLC
10 E. Court Street
Paoli, Indiana 47454
My number is [protected]
If there is no the phone service in the elevator we were out of compliance with state safety regulations which would made it impossible to get our certificate of operation for the elevator and would have eventually caused us to be fined.
Desired outcome: I wish the company to cease billing me and to reverse any charges applied after service was canceled. I am requesting that they to return the funds paid for the phone service for at 6 months.
The rep was rude and refused to help me
I used the services of the company www.cableone.net. It was ok at the beginning, but later it started to work slower and didn’t show all the channels. I called to the customer services several times, but the rep was so mean and rude with me. He refused to check any info or provide any help in order to improve the quality. I told him that I didn’t need their services any more. It was too impolite.
Alan Dotson
I am just appalled and disgusted by the behavior of one of your employees. My daughter was being "helped" by one of your sales reps from the Cable One company in Sherman, Texas. She thought he would never quit talking to her and during the course of their "conversation, " your employee by the name of Alan Dotson or Dodson ended up making several sexual references. We were under the impression that he must have thought it was funny, when in fact there was nothing funny about it. I have even heard that he had done this to other women as well. I am thinking about possibly changing phone and cable companies due to this disgusting matter..
I never said my daughter was on the phone.. And of course she has complained along with several other people as well. Apparently she is not the only one he has done this to.
This is definitely not the type of behavior that is reflective of Cable ONE employees and we would like to investigate this matter further. If you would email us your name and contact number, we can speak with you further about this. Please email us at facebooksupport@cableone.biz or you can private message us your contact information via our facebook page - https://www.facebook.com/cableone. Thank so much and we look forward to hearing from you and resolving this issue.
Is Cable ONE Legit?
Cable ONE earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
Cable ONE has registered the domain name for cableone.net for more than one year, which may indicate stability and longevity.
Cableone.net you are considering visiting, which is associated with Cable ONE, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for Cable ONE have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Cable ONE website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Cable ONE's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 30% of 0 complaints were resolved.
- Cable ONE protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Cable ONE. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Poor Cable, Internet, Phone Service, Poor customer Service
I've had nothing but problems with Cable One as far back as I can remember. Number one, the service is crappy. When you have an issue and have to contact a technician they are all uneducated about their jobs. Not to mention last year I was fooled into thinking that if I upgraded my package and added the Cable One phone bundle, not only would it save me money but I would receive a higher speed internet. Since I run my business from home I agreed, I can always use a higher speed internet service. After the upgrade, my internet service got considerably worse than it was prior to the upgrade. We have frequent outages and my monthly bill has slowed creeped up every month until now I'm paying $180 per month for phone, cable and high speed internet (and there is nothing "high" speed about it).
Today, I called the automated phone system to make my monthly payment and the system kept denying my debit card. I hung up and tried calling the automated system again and again it denied my card. Then I tried logging into my Cable One bill pay account online and it still would not allow me to pay my bill using my debit card. Finally, I called and talked to a customer service agent (Mandy) and explained the problem I was having processing my payment. I was extremely angry because I was sure that this was another ploy by Cable One to mooch and additional $10 off me by making me speak with an agent. Mandy didn't want to hear anything I had to say and told me that if she processed the payment it would cost me $10, but heck, I'm used them overcharging me so ten more dollars wouldn't kill me. Mandy claimed she attempted to process the card but stated that there was a problem with my bank because the system was reporting that the card was invalid. I clearly knew that my card was not invalid and I was also logged into my account with the bank and my balance was well over $800 more than enough to cover my $177 payment. I told her that there had to be something wrong with their system and they need to correct it. She didn't want to hear anything else I had to say and told me to take it up with my bank. I hung up and drove down to Jerry Lee's the supermarket down the street from my home that takes payment for Cable One to make my payment there. I used the same exact debit card that they told me was invalid and the payment went through with no problem.
At this point, I am so tired and so frustrated with Cable One that I am considering switching to AT&T, but my entire business network is tied up and I hate to go through the process of switching everything out. I started documenting all communications with Cable One on April 26th, which includes a log of all outages, recordings of all phone calls with and concerning Cable One. Something really must be done about their substandard service.
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor customer service
We lived in 3 different cities in AZ over a 2 year period and had Cable One services (internet, phone, cable) and when we relocated to OR for a new job, they charged us $240 for early termination fees. Wouldn't credit us the total time we were with the organization but rather based it on the time we had with the recent local office. Office managers and higher up management DO NOT care about the consumer. Beware of their contracts!
I signed up for Internet service with Cable One at their published price and then when I received my first invoice they had added an additional charge of $6.00 for a modem. I was under the impression that DSL service was not as good as an Internet connection with a cable company BUT I was so upset with Cable One’s bait and switch that I called AT&T. I was surprised to find that AT&T guarantees the speed of their service whereby Cable One says up to various speeds and then says depending on local conditions. I now have AT&T DSL internet service which is faster, at a lower price and the reliability is much superior. An added plus is that my AT&T phone service has been reduced $10.00 a month.
AT&T’s customer service is FAR superior to the customer service that Cable One provides. The following is an excerpt, in part, of an email that I send to the Cable One CEO and is an example of what I experienced with Cable One.
************ Start of email *************************
I moved to Denison, TX on Wednesday, November 25, and went to Cable One to order cable, Internet and phone service.
I told the lady at the counter that I needed cable service that would include Fox News and the Encore channels. She said that I would need to order the Premium package, which would also include the Starz channels. I also ordered the standard Internet service with a speed up to 5MB.
After perusing the Cable One Phone Package Features/Service Details from the card she gave me I ordered a phone with unlimited local calling plus free long distance. The card said that Caller ID is included at no additional charge. [Another example of “Bait and Switch.”]
Your customer service representative took an hour and six minutes to complete this transaction. She constantly needed to ask questions of other service reps. Finally one of them came over to help, which entailed that person patiently showing her where to move the cursor and telling her what to type into the computer. I was duly thanked for my patience. I would have given her my bank account information so that the installation fee of thirty dollars would be waived but finally decided it would be best not to add a further burden to her seemingly already difficult task.
On Friday the tech installed the equipment but could not tell me the parameter to send email through the Cable One server. After he left, I called support and got the required parameter in order to send email. When I attempted to access the Encore channels, a message displayed informing me that I was not authorized for those channels. I again called Cable One and was told that I would need to upgrade to the Ultra package for an additional seventeen dollars. Accordingly, to access Encore, I would be paying thirty-three dollars over the standard package, which included all of the other channels I had an interest in watching.
At the same time, I asked the tech why Caller-ID was not working, only to be told that would be an additional seven dollars. Even Time Warner (my former cable company) lets Caller-ID pass through at no additional charge, standard operating procedure for telephone companies.
On Monday, November 30, I took the cable box back to the Cable One office to downgrade to the standard package. After explaining the reasons why I wanted the downgrade, the customer service rep told me that in doing so I would be breaking the contract. She accepted the cable box and I left. Because I was concerned that she might have charged me for “breaking the contract, ” when I returned home I called [protected] and talked to another service rep, named Bonnie.
Since I was unhappy about the Caller ID, Bonnie said I could return the equipment and cancel the current contract and sign up for the special offer for the standard cable and standard Internet and receive Half-Price for the cable for the first six months. She said that I had until Friday, December 4, to do this and that she would enter a note in my record so that there would not be a problem.
********** End of email *************************
I cancelled my phone service with Cable One and ordered phone service from AT&T. Cable One never did cancel all the charges from the first contract.
When do move to a new address don't you qualify for a new promotional offer for which you sign a new contract? I think you gladly agreed to the term and conditions of the contract when you established service on a new contract at your new address and now that you're moving and can't live up to your end of the contract now you're crying foul? Come on, grow up. Don't sign anything unless you read and fully understand the terms and conditions of the contract. Consider this a lesson learned for the next time you sign a contract and read more carefully next time. This wasn't the companies fault. It was yours and yours along. Accept it and move on.
payment
ok i made 2 payments online for my cable bill because one was a little late now they said they recieved my first payment which was 49.00 but they said they didnt receive my other payment of 100.00 and i know i paid it online because i used my last dollars to pay it! and was broke when i finished paying it and im so upset
The complaint has been investigated and resolved to the customer’s satisfaction.
In February of this year i was told when i called in to see about a bundle set up, Cable TV.Phone, Internet Service, I was told by a rep that we had owed 182.00 from October of last year, Which is Ironic and i feel that what i was told was a bold face lie, Because ask anyone, if you are late and lets say you owe 75.00 and can't or have not been able to pay it.
They will in fact cut you're services off no matter what.Yet here it is 4 and half months later
that we still have service and as far as i know anyone who has this company as a provider knows for a fact if indeed it was true, our service would have been shut down back in 2011.needless to say i paid it, and then i found 2 receipts from the month of October 2011 that in fact bother receipts total out to be what i had to pay for in February
I was told several weeks ago after i called and complained about the issue that i have actual proof right in my very hands that the payments were made 2 of them in fact for that month, I was then told that i would have to speak to a person or leave this person a message about what's going on and they would look into it and get it taken care of.this was in March, It's now April with no reply from them.
I feel that since we traced the 2 money order receipts and they were both cashed by this company and they claim they didn't get any payments at all.
That i was lied too, I was treated with disrespect when i told them that the money went somewhere and it was not applied to our account, So the rep asked me if i was trying to say they their employees were stealing from their customers, and i said if the shoe fits where it.because as i stated i have the proof in my hands and did the research on the net and found out in fact that they were cashed by you're company, and where the money went from there?who knows but it was not applied to our account.And another things that is ironic i have bills and receipts that i keep for everything.After the payments were made in October of last year, we never received a bill or any type of statement from them saying that they had applied the money to the account.
And like i said the thing is if we had not made the payments they said we didn't back in October 2011, when i made the call in Feb at that point in time our services should have been ### off in Oct of last year, and it was not, and i still have not got any calls from the "So called supervisor that was looking into it now for over 3weeks going on a month"So i feel they are hiding something and i guess the only other thing i can do is try to call them again and if they don't respond properly like what should have been done right after i called and made the complaint then perhaps it's time to turn them into the BBB.
Unless something can be done here.
Hey there, Shaxx!
I came across your post and just wanted to let you know that we'd love to have you if you've considered giving us a try! Let me know as I'd love to help if you have any questions!
I agree with every single complaint here.Cable one by far is the most horrible net, phone, cable TV provider.I myself have had issues with the company regarding payments
I was told back in Feb this year that in Oct of last year i never made any payments and that i had to pay an additional 182.00, and i told them that i thought that was such a scam and a lie, Because they have cut service off for less then that and it was within a months time, so i asked them how was it that we still had all of our services, and the reply i got was"You are a valued customer"i managed to locate the receipts from the month of Oct of last year, and i was told 2 weeks ago they would have someone contact me and address the issue, I have not got any calls from them at all.I actually traced the money orders down and found out that they were indeed cashed by the company, yet the money was never applied to the account.So what's that tell you.As for the bundle same thing we have as well, we were lied too, we were told that if the net goes down there is a battery in the modem that will keep the phone going no matter what.Here is the funny ironic part.
They claim all this stuff about how Dish Network and other providers do the "Bait Hook And Switch"These people do it more then any other company i have ever been with.The only reason I'm still with them, I want the money that i sent to them in Oct of last year that i have actual proof that it was sent and cashed by them, to either be refunded or posted as credit to my account.
But all in all, I will say that cable one by far is the #1 worst company ever, they lie, they overcharge, they have hidden fee's and they are very rude and ignorant when they are called on their BS.
poor reception and continued outage
My Cableone service is from the Long Beach, MS, phone [protected]. Other subscribers on my end of the cable experienced the same problems.
Loss of service during daylight hours April 19 thru April 21. Had called local office [protected]) April 19. Went to office April 21 and was told there was no record of any calls that day. From April 22 thru April 26, the signal was bad from early evening until after 8 AM on the high channels and no internet service. Called local office and was transferred to Phoenix office. They said I should call Corporate and gave me a number [protected]). Called and had to leave a message for Michelle Cameron. At 8:45 AM on April 26, the signal returned to normal just as it had done every morning since April 22.
23 May and I've had outages for the past week. Today web browsing isn't working at all. I'm told that the local office is working on it. I can't get anyone from the local office to answer the phone. I'm ready to switch.
Poor Service
CableOne refuses to set an appointment for a technician to come to my house unless I want to wait almost 2 weeks. Instead they state that they will be there anytime between 8am and 7pm on the day scheduled! They told me that I would receive a courtesy call 30mins before the technician would arrive. I never received any calls and subsequently was at the grocery store 5 miles away when they came by. According to their customer service representative, the called upon arrival at my home and then 10 minutes after then got there. I NEVER RECEIVED ANY CALLS NOR DID THEY EVEN LEAVE A MESSAGE. When I got home I found a note on my door that told me to call and reschedule.
I called the number listed (a call center out of state) and asked them to have the technician come back after he finished the other appointments for the day because he had the free time. They told me it was not possible and they would be happy to schedule another appointment for tomorrow, sometime between 8am and 7pm!
This is horrible customer service. If I had a choice to use another cable provider in my area, I would switch.
Stay away
Cableone has been making unauthorized drafts to my checking account. I contacted management about this 7/16/10 AT 0945hrs & was told that when I signed up for dvr service they hold the card in case of equipment damage & if my account goes into default they would charge it. I was not informed of this upon signing up for dvr services, in fact I was assured no charges would be placed on it. I paid my bill in person in April 2010 & was again assured no monthly service charges would be brought against the card, that the payment was a one-time only authorization. Bank statements proved that Cableone has been drafting my account since April for $130.79/mos, causing overdrafts. Management said they would remove the card number if I returned the equipment, which I did 7/16/10 AT 1133hrs, at which time Cableone made yet another unauthorized charge. I went to my bank, put a stop payment on Cableone, disputed the charges & had to cancel my debit card. No further assistance was offered by Cableone or their representatives.
Using this company was the worst decision we ever made
We decided to save a few bucks by bundling services with Cableone. Worst decision we ever made. Our internet connection and phone goes down between three and five times an hour at night. I was on the phone for a little over an hour this evening and was disconnected six times. Then I get no service for several minutes before I can make a call again. Imagine if I were trying to dial 911. I emailed them a week ago and haven't heard a word. We have a two year contract, but I consider it broken if they can't keep their end of the bargain.
I'm confused. Your service is going down multiple times a night yet you SEND AN EMAIL to get this issue resolved? There's OBVIOUSLY a problem with your cable line so why don't you CALL so they can send a tech out to fix the problem?! After all "911" is an important thing to have. If I was a responsible adult I would call tech support and have them send a tech out... Not send an email. Idiot.
Simply terrible
I have been trying to get a service call for more than three days now. The cable that was run from my neighbor's yard, from the cable box, across his yard and through mine from side to back to opposite side has never been buried like Cable One said they would. When I try to call to get it taken care of, I CANNOT get a live person. When I finally do, I am told that I need to call my local Cable One and talk to them-via the same d#@* telephone number that I just called! I try again and all I get is a recording of hours and location, then IT HANGS UP ON ME! I cannot get a live person. NOW, the cable has been run over by a lawn mower and has exposed but not severed copper wiring-this means that I still have a live current (and I do as I still have service) runnig through this exposed copper wiring. Now, I finally get someone who says, a service tech will be to my home w/in 48 hours-guess what? No one shows. I finally get a live person again and am informed that there was never a service call scheduled but she'll have someone come bury the wire! Listen to me! I have to tell this woman again, EXPOSED COPPER WIRE WITH LIVE CURRENT! So, then she gets all mad with ME for being mad at them! Well, then find a reasonable company to work for! So, we shall see if anyone shows up. Incidently, I have also submitted requests for a call for service via the internet site...I am waiting...
The complaint has been investigated and resolved to the customer’s satisfaction.
They have continually disappointed me with their customer service and price hikes. I finally had the courage to disconnect from them for my internet service and couldn't be happier!
I used Cable One in Ark. The service was decent, prices were high, but, I could deal with that. Paid every month on time, and when I moved, they took care of the equipment. Moved to Ingelside, Tx. Once again called Cable One, this time I was charged a very healthy deposit, it was not because I had bad credit with them, but, because their policy changed and they started charging deposits. I moved 6 weeks ago, once again I was told the equipment would be taken care of (not unusual, it was before). I was een given my refund amount from my deposit, and now 6 weeks later I am being billed for the equipment. So, they wait for 6 weeks after I move, so they can consume my deposit and then bill me for equipment. This company in Ingelside Tx., SUCKS.
Bad Reception and Bad Servce
For the past month I've been having horrible cable reception on channels 44-61, which includes Turner Classics, SyFy, and FoxNews. It usually happens at night and the problem renders the affected channels unwatchable.
We've called Cable One (in Pascagoula, MS) 3 times and they've been here 3 times but haven't fixed the problem. In fact, the first repairman actually made our reception get worse and on all of the channels.
The last guy who Cable One sent here last week asked what the problem was, then acted like he didn't believe me (because the channels were coming in clear at the time he came), suggested the cold weather could be causing the problem and left without doing anything. We've lived here for over 20 years and haven't had this problem before, so we know cold weather isn't the cause of our problems.
At this point we're seriously considering DirectTV as Cable One is the only cable provider in our area.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hope you have a good time with directv. Oops. Hope it doesn't ever snow. Not only will you be missing fox news you'll be missing 100% of your channels. Oops
Not able to receive service
Why do you keep taking off all our good "decent" shows and leave trash on everyday of the week, speaking of the stupid roseann filthy mess. We will not keep our cable as soon as we find us a replacement! That is for sure. How come you never take a filthy show off the air, only ignorant stupid sick people would watch? How come it is always family shows that are taken away? We will not continue to pay for the filthy simpsons, roseanne and naked men and women making out right in front of children to watch and then wondering what in the world is children the way they are? Any sick person that wants this kind of crap to watch. . . Let them go rent their filth! Just letting you know that we are looking toward direct tv or something besides cable one. Half the time the tv (While watching a movie) will just go off. You all rate as low as you can get in my books.
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Overview of Cable ONE complaint handling
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Cable ONE Contacts
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Cable ONE phone numbers+1 (877) 692-2253+1 (877) 692-2253Click up if you have successfully reached Cable ONE by calling +1 (877) 692-2253 phone number 0 0 users reported that they have successfully reached Cable ONE by calling +1 (877) 692-2253 phone number Click down if you have unsuccessfully reached Cable ONE by calling +1 (877) 692-2253 phone number 0 0 users reported that they have UNsuccessfully reached Cable ONE by calling +1 (877) 692-2253 phone number+1 (602) 364-6000+1 (602) 364-6000Click up if you have successfully reached Cable ONE by calling +1 (602) 364-6000 phone number 0 0 users reported that they have successfully reached Cable ONE by calling +1 (602) 364-6000 phone number Click down if you have unsuccessfully reached Cable ONE by calling +1 (602) 364-6000 phone number 0 0 users reported that they have UNsuccessfully reached Cable ONE by calling +1 (602) 364-6000 phone number
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Cable ONE address210 E. Earll Drive, Phoenix, Arizona, 85012, United States
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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