CB Make-Up and Cosmetics Rituals Cosmetics Service

Rituals Cosmetics review: Service

Mariastar of BE

Feb 02, 2020 1:37 pm EST

I would like to make an official complaint about the service in your Leuven shop.

On the 18th of December I went into your shop in Leuven to purchase some Christmas gifts. It was busy, they opened an extra payment station where payment was only done by bank card.
I was the first person to be served, I mentioned to the lady serving me that my purcheses were all gifts, which meant they required to be wrapped. Everything was packed in a bag including gift envelopes so I coudl pack the gifts my self.
This did not bother me, despite having seen the customers before me have their gifts wrapped.

On the 24th of December, I took my niece shopping as she wanted to purchase a gift for her father. I took her to your shop as we are big fans of your products. I waited outside at the door as I had a baby in a pram and your shop is on the small side.
When my niece walked out of the shop I noticed her gift was not wrapped. She said she asked the assistant to wrap it for her but was told that they would not do that as the packaging was sufficient enough. This was the regular packaging your products come in. It was very disappointing as there was a queue of other people getting their gifts wrapped despite their age or gift.
I advised her to take the purchase back and get a refund, instead of refunding her money, they gave her a shop voucher.
As she stood in the queue to return the gift, I could see other customers getting their gifts wrapped, I was baffled.

I could not understand why we were not given the same service that every other customer was getting, the only conclusion I can come up with is that the service you receive depends on the colour of your skin which is very disheartening and shocking in this day and age.
If there is any other reason or explanation as to why your service is not the same for all your customers, please by all means let me know and I would also like to know what you are going to do about this.

I hope you take this complaint very seriously and come back to me as soon as possible.

I look forward to hearing back from you.

Regards,

Maria da Silva

Keywords:

bank card complaint customers envelopes gifts packed payment service shop wrapped

Rituals Cosmetics - Car perfume 2

Rituals Cosmetics - International orders/shipping 3

Rituals Cosmetics - Rituals luxury amber candle

Rituals Cosmetics - Service / customer service / delivery 1

Rituals Cosmetics - Employees of rituals in utrecht at train station

Rituals Cosmetics - Hand balm

Rituals Cosmetics - Customer service item received damaged 1

Rituals Cosmetics - Damaged delivery

Rituals Cosmetics - Packaging

Rituals Cosmetics - Order uk-00101722

View all Rituals Cosmetics reviews and complaints

0 comments

Add a comment

Rituals Cosmetics contacts

Rituals Cosmetics phone numbers

+31 202 415 948
+31 202 415 948

Click up if you have successfully reached Rituals Cosmetics by calling +31 202 415 948 phone number 1 1 users reported that they have successfully reached Rituals Cosmetics by calling +31 202 415 948 phone number Click down if you have unsuccessfully reached Rituals Cosmetics by calling +31 202 415 948 phone number 0 0 users reported that they have UNsuccessfully reached Rituals Cosmetics by calling +31 202 415 948 phone number

100%
Confidence score

Netherlands

+1 (917) 265-8337
+1 (917) 265-8337

Click up if you have successfully reached Rituals Cosmetics by calling +1 (917) 265-8337 phone number 0 0 users reported that they have successfully reached Rituals Cosmetics by calling +1 (917) 265-8337 phone number Click down if you have unsuccessfully reached Rituals Cosmetics by calling +1 (917) 265-8337 phone number 0 0 users reported that they have UNsuccessfully reached Rituals Cosmetics by calling +1 (917) 265-8337 phone number

United States

+44 208 068 0792
+44 208 068 0792

Click up if you have successfully reached Rituals Cosmetics by calling +44 208 068 0792 phone number 1 1 users reported that they have successfully reached Rituals Cosmetics by calling +44 208 068 0792 phone number Click down if you have unsuccessfully reached Rituals Cosmetics by calling +44 208 068 0792 phone number 0 0 users reported that they have UNsuccessfully reached Rituals Cosmetics by calling +44 208 068 0792 phone number

100%
Confidence score

United Kingdom

+43 72 088 0195
+43 72 088 0195

Click up if you have successfully reached Rituals Cosmetics by calling +43 72 088 0195 phone number 0 0 users reported that they have successfully reached Rituals Cosmetics by calling +43 72 088 0195 phone number Click down if you have unsuccessfully reached Rituals Cosmetics by calling +43 72 088 0195 phone number 0 0 users reported that they have UNsuccessfully reached Rituals Cosmetics by calling +43 72 088 0195 phone number

Austria

+32 25 889 979
+32 25 889 979

Click up if you have successfully reached Rituals Cosmetics by calling +32 25 889 979 phone number 0 0 users reported that they have successfully reached Rituals Cosmetics by calling +32 25 889 979 phone number Click down if you have unsuccessfully reached Rituals Cosmetics by calling +32 25 889 979 phone number 0 0 users reported that they have UNsuccessfully reached Rituals Cosmetics by calling +32 25 889 979 phone number

Belgium

+357 80 077 366
+357 80 077 366

Click up if you have successfully reached Rituals Cosmetics by calling +357 80 077 366 phone number 0 0 users reported that they have successfully reached Rituals Cosmetics by calling +357 80 077 366 phone number Click down if you have unsuccessfully reached Rituals Cosmetics by calling +357 80 077 366 phone number 0 0 users reported that they have UNsuccessfully reached Rituals Cosmetics by calling +357 80 077 366 phone number

Cyprus

+45 89 874 216
+45 89 874 216

Click up if you have successfully reached Rituals Cosmetics by calling +45 89 874 216 phone number 0 0 users reported that they have successfully reached Rituals Cosmetics by calling +45 89 874 216 phone number Click down if you have unsuccessfully reached Rituals Cosmetics by calling +45 89 874 216 phone number 0 0 users reported that they have UNsuccessfully reached Rituals Cosmetics by calling +45 89 874 216 phone number

Denmark

+358 800 102 137
+358 800 102 137

Click up if you have successfully reached Rituals Cosmetics by calling +358 800 102 137 phone number 0 0 users reported that they have successfully reached Rituals Cosmetics by calling +358 800 102 137 phone number Click down if you have unsuccessfully reached Rituals Cosmetics by calling +358 800 102 137 phone number 0 0 users reported that they have UNsuccessfully reached Rituals Cosmetics by calling +358 800 102 137 phone number

Finland

+33 125 627 4944
+33 125 627 4944

Click up if you have successfully reached Rituals Cosmetics by calling +33 125 627 4944 phone number 0 0 users reported that they have successfully reached Rituals Cosmetics by calling +33 125 627 4944 phone number Click down if you have unsuccessfully reached Rituals Cosmetics by calling +33 125 627 4944 phone number 0 0 users reported that they have UNsuccessfully reached Rituals Cosmetics by calling +33 125 627 4944 phone number

France

+49 221 8282 9661
+49 221 8282 9661

Click up if you have successfully reached Rituals Cosmetics by calling +49 221 8282 9661 phone number 0 0 users reported that they have successfully reached Rituals Cosmetics by calling +49 221 8282 9661 phone number Click down if you have unsuccessfully reached Rituals Cosmetics by calling +49 221 8282 9661 phone number 0 0 users reported that they have UNsuccessfully reached Rituals Cosmetics by calling +49 221 8282 9661 phone number

Germany

+30 800 848 1031
+30 800 848 1031

Click up if you have successfully reached Rituals Cosmetics by calling +30 800 848 1031 phone number 0 0 users reported that they have successfully reached Rituals Cosmetics by calling +30 800 848 1031 phone number Click down if you have unsuccessfully reached Rituals Cosmetics by calling +30 800 848 1031 phone number 0 0 users reported that they have UNsuccessfully reached Rituals Cosmetics by calling +30 800 848 1031 phone number

Greece

+36 80 088 094
+36 80 088 094

Click up if you have successfully reached Rituals Cosmetics by calling +36 80 088 094 phone number 0 0 users reported that they have successfully reached Rituals Cosmetics by calling +36 80 088 094 phone number Click down if you have unsuccessfully reached Rituals Cosmetics by calling +36 80 088 094 phone number 0 0 users reported that they have UNsuccessfully reached Rituals Cosmetics by calling +36 80 088 094 phone number

Hungary

+353 14 854 183
+353 14 854 183

Click up if you have successfully reached Rituals Cosmetics by calling +353 14 854 183 phone number 0 0 users reported that they have successfully reached Rituals Cosmetics by calling +353 14 854 183 phone number Click down if you have unsuccessfully reached Rituals Cosmetics by calling +353 14 854 183 phone number 0 0 users reported that they have UNsuccessfully reached Rituals Cosmetics by calling +353 14 854 183 phone number

Ireland

+39 800 596 318
+39 800 596 318

Click up if you have successfully reached Rituals Cosmetics by calling +39 800 596 318 phone number 0 0 users reported that they have successfully reached Rituals Cosmetics by calling +39 800 596 318 phone number Click down if you have unsuccessfully reached Rituals Cosmetics by calling +39 800 596 318 phone number 0 0 users reported that they have UNsuccessfully reached Rituals Cosmetics by calling +39 800 596 318 phone number

Italy

+352 786 3507
+352 786 3507

Click up if you have successfully reached Rituals Cosmetics by calling +352 786 3507 phone number 0 0 users reported that they have successfully reached Rituals Cosmetics by calling +352 786 3507 phone number Click down if you have unsuccessfully reached Rituals Cosmetics by calling +352 786 3507 phone number 0 0 users reported that they have UNsuccessfully reached Rituals Cosmetics by calling +352 786 3507 phone number

Luxembourg

+47 23 963 309
+47 23 963 309

Click up if you have successfully reached Rituals Cosmetics by calling +47 23 963 309 phone number 0 0 users reported that they have successfully reached Rituals Cosmetics by calling +47 23 963 309 phone number Click down if you have unsuccessfully reached Rituals Cosmetics by calling +47 23 963 309 phone number 0 0 users reported that they have UNsuccessfully reached Rituals Cosmetics by calling +47 23 963 309 phone number

Norway

+48 223 071 858
+48 223 071 858

Click up if you have successfully reached Rituals Cosmetics by calling +48 223 071 858 phone number 0 0 users reported that they have successfully reached Rituals Cosmetics by calling +48 223 071 858 phone number Click down if you have unsuccessfully reached Rituals Cosmetics by calling +48 223 071 858 phone number 0 0 users reported that they have UNsuccessfully reached Rituals Cosmetics by calling +48 223 071 858 phone number

Poland

+351 308 800 619
+351 308 800 619

Click up if you have successfully reached Rituals Cosmetics by calling +351 308 800 619 phone number 0 0 users reported that they have successfully reached Rituals Cosmetics by calling +351 308 800 619 phone number Click down if you have unsuccessfully reached Rituals Cosmetics by calling +351 308 800 619 phone number 0 0 users reported that they have UNsuccessfully reached Rituals Cosmetics by calling +351 308 800 619 phone number

Portugal

+386 80 488 837
+386 80 488 837

Click up if you have successfully reached Rituals Cosmetics by calling +386 80 488 837 phone number 0 0 users reported that they have successfully reached Rituals Cosmetics by calling +386 80 488 837 phone number Click down if you have unsuccessfully reached Rituals Cosmetics by calling +386 80 488 837 phone number 0 0 users reported that they have UNsuccessfully reached Rituals Cosmetics by calling +386 80 488 837 phone number

Slovenia

+34 932 202 900
+34 932 202 900

Click up if you have successfully reached Rituals Cosmetics by calling +34 932 202 900 phone number 0 0 users reported that they have successfully reached Rituals Cosmetics by calling +34 932 202 900 phone number Click down if you have unsuccessfully reached Rituals Cosmetics by calling +34 932 202 900 phone number 0 0 users reported that they have UNsuccessfully reached Rituals Cosmetics by calling +34 932 202 900 phone number

Spain

+46 840 309 911
+46 840 309 911

Click up if you have successfully reached Rituals Cosmetics by calling +46 840 309 911 phone number 0 0 users reported that they have successfully reached Rituals Cosmetics by calling +46 840 309 911 phone number Click down if you have unsuccessfully reached Rituals Cosmetics by calling +46 840 309 911 phone number 0 0 users reported that they have UNsuccessfully reached Rituals Cosmetics by calling +46 840 309 911 phone number

Sweden

+41 315 280 517
+41 315 280 517

Click up if you have successfully reached Rituals Cosmetics by calling +41 315 280 517 phone number 0 0 users reported that they have successfully reached Rituals Cosmetics by calling +41 315 280 517 phone number Click down if you have unsuccessfully reached Rituals Cosmetics by calling +41 315 280 517 phone number 0 0 users reported that they have UNsuccessfully reached Rituals Cosmetics by calling +41 315 280 517 phone number

Switzerland

More phone numbers