Rivers’s earns a 1.7-star rating from 6 reviews, showing that the majority of customers are dissatisfied with purchases.
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Disappointing Quality: My Experience with Rivers Shoes
I bought some shoes from Rivers (rivers.com.au) and wore them only five times in three years. But guess what? The soles disintegrated! I was so disappointed in the quality of these shoes. I don't think I'll ever buy from Rivers again.
Disappointing Customer Service Experience with Rivers.com.au
rivers.com.au is a company that I had high hopes for. But let me tell you, if you're thinking about ordering online, think again! I made the mistake of returning an item and it's been a whopping 3 months and I still haven't received my refund. I've tried emailing them, but they don't seem to reply. And don't even bother calling them, because they won't answer. It's a real shame because I thought Rivers was a reputable company, but now I'm not so sure. I just hope that they can sort out their customer service issues soon.
Reliable and Quality: My Experience Shopping at Rivers.com.au
Got my stuff from Rivers.com.au and I gotta say, I'm a happy camper! I ordered a pair of shoes and a shirt and they came in real quick. No fuss, no muss. And the best part? What I saw on the website is exactly what I got in the mail. No surprises, no letdowns.
I've been buying from Rivers for a while now and I gotta say, they're pretty reliable. I've never had any issues with them. They ship stuff out real fast and I always get what I ordered. It's nice to know that I can trust them to deliver what they promise.
The shoes and shirt I got this time around are pretty sweet. The shoes fit real nice and the shirt is comfy as heck. I'm gonna be wearing them a lot, that's for sure.
All in all, I'm a satisfied customer. Rivers.com.au is a good place to shop if you're looking for some quality stuff. They won't let you down.
Terrible Experience with Rivers: Order Never Arrived and No Customer Service Response
I gotta say, I had a pretty bad experience with Rivers (rivers.com.au). I ordered some stuff from them and it never showed up. I tried to get in touch with them online, but they didn't answer my messages. And when I called them, either nobody picked up or the phone just cut out for no reason. It's like they're trying to take people's money and run away without giving them what they paid for. Honestly, I wouldn't recommend shopping with them at all. It's just not worth the risk.
Rivers Review: Disappointing Service and Delivery Issues
in their system and they will not have any issues with delivery.
I have been a loyal customer of Rivers for quite some time now, and I must say that I am quite disappointed with their recent service. I have been ordering from their website for about three years now, and I have always used the same address for delivery. However, on my recent order, I received a notification from Australia Post that my item was returned due to an incorrect address.
I was quite surprised by this as I have been using the same address for all my online purchases, and I have been receiving my orders without any issues. So, I decided to contact Rivers to find out what went wrong. To my dismay, they just refunded my money without even trying to resolve the issue.
I explained to them that this was not a redirect as I have been using the same address for three years, but they didn't seem to care. They just told me that they could not redirect the item and that was it. I was quite frustrated with their response as I have been a loyal customer for quite some time now, and I expected better service from them.
However, I have found a solution to this problem. If you are planning to order from Rivers, I suggest that you have your item delivered to a business address using the business name. This way, the address will exist in their system, and they will not have any issues with delivery.
Overall, I am quite disappointed with Rivers' recent service, but I hope that they will improve their customer service in the future. As a loyal customer, I expect better service from them, and I hope that they will take my feedback into consideration.
Nightmare Experience with Rivers: Terrible Customer Service and Wrong Product Sent
So, I wanted to buy a robot vacuum from Rivers, but it turned out to be a nightmare. Firstly, I didn't receive any dispatch notification or tracking, so I tried to contact them. But all I got were automated responses saying they will contact me within 24-48 hours. I waited, but no contact. I followed up again, but still no contact. I even tried to reach them on Facebook, but no response. Finally, after zero contact to any of my attempts, the order arrived. But guess what? They sent me the wrong product!
Now, you might think that it should be simple to get it sorted out, right? But not with Rivers. Most companies would send you a return label, but not them. I emailed them, including photos of the robot vacuum I ordered, and the incorrect one they sent me, along with a photo from their site showing they'd sent a cheaper advertised product. But still, nothing. I even commented on Facebook, but all they said was to pm them.
I was getting frustrated, so I put in a PayPal claim, but they still didn't respond to that. So, I decided to persist on the phone. But after waiting on hold and being cut off on multiple occasions, I finally got through to someone. They told me they would send me a link to fill out, which I did. But, surprise surprise, no response from Rivers. I called again, and they asked for a photo of the barcode, which I sent. But still, no response from Rivers. I called again, and they still hadn't authorised the return!
Honestly, Rivers is a nightmare! I am about to contact the ACCC, and hopefully between them and PayPal, I can get it sorted out. Because Rivers clearly have no intention of fixing anything! I even have photos of the white pet vac I ordered and the black standard model they sent, which was advertised cheaper but also has very poor reviews.
In conclusion, I would not recommend Rivers to anyone. Their customer service is terrible, and they don't seem to care about their customers at all. So, if you're thinking of buying something from them, think again.
Rivers Complaints 0
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Is Rivers Legit?
Rivers earns a trustworthiness rating of 62%
Generally safe, but check closely before sharing details.
Rivers has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Rivers.com.au has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Rivers.com.au has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
About Rivers
One of the key strengths of Rivers is its commitment to providing customers with a wide range of products that cater to different tastes and preferences. Whether you are looking for casual wear, workwear, or something more formal, Rivers has something for everyone. The company's product range includes everything from t-shirts, jeans, and shorts to dresses, skirts, and suits.
In addition to its extensive product range, Rivers is also known for its exceptional customer service. The company's staff are knowledgeable and friendly, and are always on hand to help customers find the perfect outfit or accessory. Whether you are shopping in-store or online, you can be sure that you will receive the highest level of service and support from Rivers.
Another key advantage of shopping with Rivers is the company's commitment to quality. All of the products sold by Rivers are made from high-quality materials and are designed to last. Whether you are buying a pair of shoes, a jacket, or a handbag, you can be confident that you are getting a product that is built to last.
Overall, Rivers is a fantastic choice for anyone looking for stylish and affordable clothing, footwear, and accessories. With its extensive product range, exceptional customer service, and commitment to quality, Rivers is a brand that you can trust and rely on. So why not visit rivers.com.au today and see what they have to offer?
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Rivers Contacts
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Rivers emailsinfo@rivers.com.au77%Confidence score: 77%Support
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Rivers social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 01, 2024
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