Roblox
Reviews and Complaints

PLEASE TURN YOUR TRADES OFF UNLESS YOU'RE GOING TO TRADE WITH SOMEONE YOU KNOW. My Account has been exploited by someone bypassing my trade requests (It was Enabled at the time) and force accepting all my Limiteds Hats and ROBUX in two trade sessions, I was unaware of this until I realized that all my ROBUX and Hats were missing, I didn't know where to start so I checked my trade inbounds and realized two sessions I've never accepted, neither did I even know the person who I was doing the session with. As I checked the session, I had seen all my Limited Hats that went missing along with my 3, 000 ROBUX stolen by someone.

I got scammed by a community board, and the Roblox customer service did absolutely NOTHING to help me. Instead of contacting the developer themselves, they kept telling me to message him, but he doesn't respond. After I told them I will write a review for their lack of support, they stopped messaging me back. To top it all of this was going on for 2 months. All for 150 robux, which is equivalent to $2 dollars. They couldn't give me back $2 dollars that I have been scammed?! Terrible support. Picture below is their latest email before not responding (which is really embarrassing as customer support). The other picture is my latest emails.

- An individual on the chat feature on Roblox, uploaded a private and personal photograph of my daughter from her computer files and was supposedly chatting with someone else acting as my daughter and holding a conversation with this user who was implying he was from the roblox company.

- I regularly check my daughters on line activities on a regular basis and I was horrified to see this on her Roblox game.

- The date was 8/9 June 2017, between 11.00pm and 2.30am. Comments on my daughters picture include her asking if she looked ok? and the other person saying she looked fine.

- The person then said to whoever was using my daughters username that if she told anyone, he would get into big trouble from the company.

- I viewed this on my daughters ipad, because I did not know how to screen shot it on this device I Ieft it open on the page, so I could talk to my daughter about it in the morning.

- When I tried to access the page in the morning it was gone, I tried to reload it but the pages I had viewed were know where and their was no sign of the chatbox either.

- I spoke to my daughter in the morning only to my dismay as she was extremely upset and crying uncontrollably that she had not included the photo and had not divulged in any such chatting.

- I have never known my daughter to use the chatting format in this way, she told me she only chats to her friends occasionally. She is not a insecure person who would seek such comments in any type of online forum or group like this.

- After listening to the news and the amount of online fraud and ma's -representation from individuals trying to lure minors and children into fraudulent, harassing and abusive activities.
(ie blackmailing etc)

- I will not rest until I receive a satisfactory answer to this matter from your company.

I look forward to an explanation and satisfactory answer from your company.

Ms Shaheen Majid
England, United Kingdom

Mobile: [protected]
Email: [protected]@hotmail.com

when i got home today 4/23/17, i tried to log on to my account.I typed in my username and password and it said that to check that i was a robot. Im a human.I did all of that stuff and it said that username and password was incorrect. i did it again and it kept on saying that it was incorrect. so i went on my other account and i typed in main accounts username and it showed my account.So i tried it again and it still did not work. By the way my username is

wobblyturtles123

I am disputing two charges that was made on March 21, 2017, in the amount of $199.95 twice, to my Paypal credit account, My child is underage, a 7 year old, and accidentally pressed a button to charge, and I did not authorize this, I would need a refund of these charges, please contact me for further information, I have filed a police report, I do not know how your company had my paypal information, there is an investigation pending now due to these charges, thank you!

Hello,
Date: 11/03/2017
Mob no:[protected]
Username:ajayajay12345
My son aged 9 purchased goods from roblox used his grandads paypal account without consent, therefore he should not of been allowed to purchase goods as he is not even a member.
Please can I request a full refund of £71.79: card holder
Email address: [protected]@hotmail. Co. Uk.
There was 11 separate transactions made on ajays account on the 11/03/2017. Roblox contact number [protected]. I have emailed on several occasions but no reply.
Please reply to my email address: [protected]@hotmail. com
Many thanks
Nicola morris

My son asked me to download this game for him. I was very skeptical and said that I can download something better than this, but like all the kids he started to annoy me with this Roblox. He said that all his friends were playing this Roblox game and he also wanted to play it. So I finally gave up and purchased this game.
When I downloaded the game my virus security program blocked it. I deleted it and installed again and everything seemed fine. My son was very happy.
Next day when I turned on my PC and I saw a blue screen. We all know what that means. I immediately called the repair service and the repair guy which arrived said that I got a virus which almost killed my PC.
People, stay away from this website! It is dangerous and contains viruses!

People, be careful, because the website www.roblox.com is big crap. My son played games there and accidently downloaded some program, bit it contained virus. After that all problems started. I tried to reach moderators, but all my attempts failed. The website is unsafe and not suitable for kids at all. As well as check the website and tell to all your friends and relatives that it is serious and harmful.

ROBLOX, an online building tool based in California, has been effectively scamming by locking places that have been made with benefits via their 'Builders Club' premium service. ROBLOX places can be visited, but this new update is stopping people from playing some of the most popular games on the site. The parent's information page relating to Builders Club says the following about membership expiration:

You will not lose your account, but you will lose your Builders Club membership status and all of its benefits, including your daily ROBUX stipend and the Builders Club badge. You will keep all existing places that you have created and all shirts, pants, and other assets that you have made. You will also keep your current ROBUX and Tickets balance. Memberships can be re-subscribed at any time.

It clearly states that places made will not be lost, yet people cannot visit the places locked under the new scheme.