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4.1 37 Reviews 222 Complaints
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RockAuto Complaints 222

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R
11:19 am EDT
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RockAuto Shipping

O#-[protected]

My order is taking a week to get to me. Being with out a car for a week is a real pain. Usually have parts from you within a couple days. This will be my last time ordering from this company. I would consider using a different carrier. Three or Four days, I get. But eight is crazy. Now I'm stuck waiting. I should've went to Autozone or O'reillys. Still waiting.

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M
11:49 pm EDT

RockAuto Faulty part

I bought an oxygen sensor part # 2344646. Ever since I installed this sensor, my engine ran poorly. My fuel mileage dropped from 28mpg to 6mpg. I replaced the rockauto sensor with a new one and the vehicle ran like new again. This sensor was faulty from the start. I spent many hours and money changing injectors, plugs, filters, catalytic converter only to finally try another new oxygen sensor. I never thought the new sensor could be the problem. I would suggest you remove this part # as an option.

Marcel

Desired outcome: A refund for the item and remove this part # to save future buyers from the same trouble.

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G
10:54 pm EST

RockAuto Remanufactured part sold as new

Order Number [protected].

Exhaust & Emission : Vapor Canister Purge Valve / Solenoid

WVE 2M1602 {#C1BZ9C915A, PV968}

There was nothing in the website description indicating that the part was remanufactured. See photos. The original part numbers have been ground away. I can purchase a new part at the Ford dealership for just several more dollars.

I returned the part, however, RockAuto made me pay for the return shipping. I did not use the part. I retuned it immediately in the original box due to the misrepresentation in the description. There was not way to contact RockAuto to speak with customer service.

Desired outcome: Credit to me the fully amount of my purchase. Do not deduct for return shipping costs.

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R
8:47 am EST

RockAuto Sent n order back 2 9-1/4 rotors got a refund for brake shoes

Order # [protected] sent back 2 rotors y’all refunded me for pair of brake shoesp

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Update by Rayford Herron
Mar 03, 2022 8:49 am EST

Lots of trouble trying to get this refund

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G
11:53 pm EST

RockAuto DHL

I paid to have Order [protected] delivered Friday. It was in my home town Friday, but was not delivered, it shows status "On Hold" and will be delivered on next cycle. I emailed DHL to say they did not fullfill their obligations and want a refund. I get tired of being charged additional costs for expedited delivery and then it does not happen. The reason for not delivering is not my concern, all I know is that the agreed upon terms were not met be RockAuto and DHL. And since I paid you and you pay them, I am complaining to you as well as they are your sub-contractor.

I expect a refund for the additional shipping cost from someone.

Desired outcome: Additional shipping cost refund.

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4:26 pm EST

RockAuto Buying parts

I ordered several times to order a fuel pump and each time your system stated my phone number was wrong for both my checking accounts. and so I canceled those duplicate orders and then used my American express same crap. I am livid. I need that part. I called and got the UNNAMED RECEPTIONIST. I left msg that I want a call back ASAP. my number [protected] or [protected].

Stacy Pine.

Desired outcome: Phone call back ASAP

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5:15 pm EST
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RockAuto ordered part never made it to my address now wont get a refund

ordered parts from Rock Auto first part of ordered showed through fed ex last package never made it couldnt find my address again called fed ex 3 days in a row finally told them to send it back I had to get parts to finish customer vehicle notified Rock Auto that didnt receive package and they have to let fed ex know to return to them they send me a return shipping label I told them pretty hard to put shipping label on package I dont have they tell me they will refund my purchase when they get package and fed ex wont return it until they contact fed ex putting this out there so people can see how they operate hopefully it will save people from getting ripped off like I did,wont buy from them again and wont purchase from any company or person who ships with fed ex

Desired outcome: would like my money back didnt get what I paid for

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1:30 pm EST
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Vendor refuses to accept return unopened product for which I disputed payment via CITI credit card. CITI found in behalf of RockAuto for shipping charges. That process took 33 days. After hearing the resolution, I was willing to pay all shipping charges for unopened package, but RockAuto will not accept return since return was over 30 days after initial receipt.

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L
11:33 am EST

RockAuto Refund for cancelled items from order

I placed an order with 3 items totaling $107. Before the items shipped, I cancelled 1 of the 3 parts. I received the two parts I wanted, which is good. However, my bank account still shows the $107.00 I paid initially for all 3 items, I have not seen a refund back for parts that were cancelled. Rock auto has no way for you to communicate with them. They claim there's a way to "report a problem" but I have yet to find it on the website. All you can do is arrange for a return. There's no place to report a problem.

I've tried calling their corporate office but no one is ever available to answer the phone.

Desired outcome: Please refund the difference back to me for the parts I cancelled from the order.

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J
4:32 pm EST

RockAuto No refunds. Move goalposts until can close your ticket falsely.

Thieves. Returns impossible; they move the goalposts over and over for more info to find any random way to pretend it's your fault. You won't ever get a refund or return.

I'm suing them in small claims court, as you should. Ps rockauto the rep was "connor", maybe you should refund me for order [protected] and do the right thing.

https://www.rockauto.com/en/moreinfo.php?pk=10322184&cc=1410444&pt=10147&jsn=15 says "direct fit oem pump replacements, so there are zero modifications required." plug didn't fit and also requires cutting apart another part to fit. So description is false as well as part not directly fitting.

Desired outcome: REFUND FULL.

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B
4:41 pm EST
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RockAuto Shaft on water pump broke.

My husband purchased a water pump from Rock Auto. The shaft broke off the water pump. This caused damage to the radiator, power steering pump and several hoses. After contacting the manufacturer of the water pump as listed on their website. We found out they are not an authorized to sell auto parts. They falsely advertise a manufacturers waranty. Now we are stuck replacing all the damage that their faulty part caused.

Desired outcome: We would like Rock Auto to reimburse us for all the parts the fan on their water pump damaged.

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M
6:36 pm EST
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RockAuto Order 193301621zumbrota raa4341918 (dana 30 differential) remanufactured front differential

This axle was sold as having Quadra-Drive. Instead, it has an open differential. When installing it, I found that the left axle did not stay engaged when the axle was torqued, and the right axle would not insert all the way. I called the text support number for ZUMBROTA and made three calls trying to get the information I needed. I was transferred to a line on the first call and left on hold for 45 minutes before I gave up. The second call went a little better until the automated attendant terminated the call during the middle of the conversation because I didn’t press any key to continue the conversation. Still, I did get the information that the axle they shipped was not a Quadra-Drive axle. So on the third call, I asked for the part numbers for the axles that fit this differential and was given the part numbers for very high-end axles and the wrong dimensions. This $2000.00 part is going to cost me $5000.00 and a hundred man-hours when it is all said and done. This is not the way I am used to doing business, but I guess this is the rockauto way.

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12:40 pm EST
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Jan. 19th ordered part # GMK4033233705 part arrived Jan.22nd Order # [protected]. Tried to return part because it was not the right part. I could not return part because their system would not recognize my contact information (phone number or email address) therefore I could not complete the return process. Rock Auto does not have customer service by phone or email. I could not contact anyone at that company anyway at all.

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9:16 am EST
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RockAuto gas tank for 1965 el camino

gas tank was shipped in a box with the filler tube exposed from the box. It didn't have anything covering it and got damaged . what kind of idiot would ship this way and not think it would be damaged

Desired outcome: would like a partial refund of my money and I will try to repair. Don't want a replacement since they do not know to properly package

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M
2:52 pm EST
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RockAuto Picture of part and part do not match

Order number [protected]. The photo and part number on your web site indicate a right side or passenger side in the USA. Part received is for left or driver side. Your web site never let me explain. I would like the correct mirror. Not sure why your photo and part do not match. I have ordered in the past with no problem. Please contact me, as to how to resolve this.

Thank you
Mike Gregory
Eckley's Service Inc.
[protected]@yahoo.com

Desired outcome: Would like to have the part pictured. It showed the correct picture

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12:19 pm EST
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RockAuto Ordered brakes pads for 01 f150 ford plus spark plugs for 2012 kiaplus crankshaft sensor soul

Fedex supposed to deliver jan. 6 have not received them went to web site followed instruction. Got the sensor from california no problem cannot get my other parts which was reported tobe in ellenwood ga. As of jan. 6 and still in the warehouse as of now with no date to deliver. Nobody can tell me why are when. This is 1 12 2022 — all I want is my parts if you can help — it was tobe shipped jan 6 2022 to my address

Desired outcome: find my parts

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Update by Herchel Price
Jan 12, 2022 12:23 pm EST

no problem with rock auto parts except you can not talk to about shipping are anything else. have odder many parts no problem except shipping company they use. Fedex

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A
2:43 am EST

RockAuto Water pump cooling system

Welcome to spend a complaint about the delay of the required part is the cooling system, the water pump, and it bears the part number from AC DELCO 252700 #[protected] and the order number is [protected] and he had another request, which is the gasket with the water pump attachment. Water and this is Emily [protected]@gmail.com And thank you very much

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4:55 pm EST
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RockAuto Sold me incorrect sized injectors

Bought 8 injectors (97 Ford F-150 4.6L) on November of 2021 before Thanksgiving/Christmas/New Year Holidays. Due to Covid and backlog of work, my mechanic was unable to install until January 2022. Discovered that the Flow Rate (LBS/HR, PSI, BAR) and number no of ports on the injectors don't match OEM requirements, even though Rock Auto's Automated Website said they would. Tried to return them on 1/6/2022 but its been past the 30 day return policy (like who's has been open during Covid and the holidays?).
I've used Rock Auto for years and ever since they went to an automated system its now impossible to speak with anyone.

Desired outcome: I would like my money refunded or credit given to me and I'll send these back.

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1:58 pm EST
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RockAuto Defective fuel pump assembly

I purchased a new fuel pump assembly from Rock Auto. The fuel pump assembly failed within a couple of weeks. I contacted Rock Auto and they instructed me to send the fuel pump assembly back. I sent the faulty fuel pump assembly back to Rock Auto on 11/27/2021. On 11/27/2021 I received an email from Rock Auto that they would "refund back to my original payment method" within 3 business days after tracking information shows their warehouse has received the return. The email stated they would email me when the refund was issued. I did not receive any email from Rock Auto. I sent a reply email on 12/5/2021 stating that I did not receive the refund back to my credit card. I did not get any reply back from Rock Auto. On 12/29/2021 I sent another reply email to Rock Auto stating that I did not receive a refund back to my credit card and have not received any email from Rock Auto. On 12/29/2021 I received an automated email from Rock Auto stating the email could not be received because ticket [protected] has been closed. I tried to call rock Auto by phone, but they do not answer customer service calls they instruct you to reply online which i have tried with no response. I contacted my bank today to see if Rock Auto issued a credit refund to my credit card and Rock Auto has not issued a credit to my credit card. I am requesting that Rock Auto refund my credit card $206.33

Desired outcome: Reimbursed 206.33 for the faulty fuel pump assembly

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7:19 pm EST
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RockAuto Bought parts they were defective, won’t take return

Went online and looked up parts for my cars convertible top, purchased parts for my convertible top from their website, had to order another part from their website still no luck,
Took my car to a professional convertible top mechanic and found out the parts that I had put in were defective, tried to do a return and was told they couldn't take them back because I ordered the wrong parts
These parts were ordered per their website and fit perfectly
I don't understand why they won't take the returns
I have all original packing and boxes for returns but there's nobody to contact to get this done
They don't even have customer service phone service which to me means the company needs to be removed from the Internet immediately

Desired outcome: Full return of my money

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About RockAuto

Screenshot RockAuto
RockAuto is a leading online retailer of auto parts and accessories, offering a vast selection of high-quality products at competitive prices. With over two decades of experience in the industry, RockAuto has established itself as a trusted source for car owners and mechanics alike.

The company's website, rockauto.com, is user-friendly and easy to navigate, allowing customers to quickly find the parts they need for their vehicles. The site features a comprehensive catalog of parts from top manufacturers, including ACDelco, Bosch, and Monroe, among others.

RockAuto's commitment to customer satisfaction is evident in its exceptional customer service. The company's knowledgeable and friendly staff is available to answer any questions customers may have about their products or services. Additionally, RockAuto offers a hassle-free return policy, ensuring that customers are completely satisfied with their purchases.

One of the most significant advantages of shopping at RockAuto is the company's competitive pricing. The company's low prices are a result of its direct relationships with manufacturers, allowing it to offer products at prices that are often lower than those of its competitors.

Overall, RockAuto is a reliable and trustworthy source for auto parts and accessories. Its extensive selection, competitive pricing, and exceptional customer service make it a top choice for car owners and mechanics alike.
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Overview of RockAuto complaint handling

RockAuto reviews first appeared on Complaints Board on Oct 13, 2010. The latest review Mixed Experiences with RockAuto, LLC was posted on Mar 7, 2024. RockAuto has an average consumer rating of 1 stars from 1040 reviews. RockAuto has resolved 0 complaints.
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  1. RockAuto Contacts

  2. RockAuto phone numbers
    +1 (608) 661-1376
    +1 (608) 661-1376
    Click up if you have successfully reached RockAuto by calling +1 (608) 661-1376 phone number 1 1 users reported that they have successfully reached RockAuto by calling +1 (608) 661-1376 phone number Click down if you have unsuccessfully reached RockAuto by calling +1 (608) 661-1376 phone number 0 0 users reported that they have UNsuccessfully reached RockAuto by calling +1 (608) 661-1376 phone number
    +1 (866) 762-5288
    +1 (866) 762-5288
    Click up if you have successfully reached RockAuto by calling +1 (866) 762-5288 phone number 1 1 users reported that they have successfully reached RockAuto by calling +1 (866) 762-5288 phone number Click down if you have unsuccessfully reached RockAuto by calling +1 (866) 762-5288 phone number 0 0 users reported that they have UNsuccessfully reached RockAuto by calling +1 (866) 762-5288 phone number
  3. RockAuto emails
  4. RockAuto address
    6418 Normandy Lane Suite 100, Madison, Wisconsin, 53719, United States
  5. RockAuto social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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