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Roger Florist Customer Service Phone, Email, Contacts

Roger Florist
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1.0 231 Complaints
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Roger Florist Complaints 231

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C
2:56 pm EST

Roger Florist Flowers never received

I place an order for flowers for a friends who’s loved one passed away in Nov 2022z I revived an email that my order was undeliverable and my account was never refunded. I was told the funds would be refunded in 5 days for credit card and up to 2 weeks for debit card. I use a debit card. A month later and still no refund. I filed a complaint with my bank

Desired outcome: I want my money back

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12:01 pm EST

Roger Florist This company cancelled my order and then never sent a refund back to my account.

I order flowers on Jan 13 2023 and shortly afterward they sent a reply that this order was cancelled and a refund sent back to my bank, nothing was refunded so I sent another email asking for refund and they said they sent it but nothing was returned to my account. I have sent 5 emails and nothing is being returned to my account.

Here's a copy of my bank statement:

01/17/2023 Debit Card
Visa DDA PUR
443106 Roger Florist [protected] * NY
-$86.37
Sincerely,
Damian Fries
[protected]@yahoo.com

Desired outcome: I want my refund amount of $86.37.

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9:46 pm EST

Roger Florist Order was cancelled, still no refund 5 weeks later

I placed an order on January 02, 2023 for a flower bouquet to be delivered in San Fransisco on the same day and was charged $66.05. (Order: 108998)

Shortly after placing the order and them charging my credit card, they sent an email stating that they could not deliver the flower arrangement and would provide a full refund. It has been 5 weeks since this time and I still have not received my refund!

Desired outcome: receive full refund

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11:49 am EST

Roger Florist Refund not received

I placed an order on January 10, 2023 for a flower arrangement to be delivered to a funeral home on January 11, 2023 and was charged $52.41. About a half-hour after placing the order and them charging my credit card, they sent an email stating that they could not deliver the flower arrangement and would provide a full refund. It has been 4 weeks since this time and I still have not received my refund!

Desired outcome: I would like a full refund!

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11:37 am EST

Roger Florist My order for flowers were not delivered

I ordered flowers from Roger Florist on January 24, 2023. They were to be delivered to my sister for her birthday. They promised same day delivery. She lives in Hobart In. They were not delivered but my bank account was deducted for the amount of $60.97. I was told by their answering service to contact Denise with customer service.

I would like my money returned to my bank account.

Desired outcome: Refund of $60.97 to my bank account

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1:20 pm EST

Roger Florist Flowers never received; credit card charged.

On 1/24/2023, I placed an online order with Roger Florist for flowers to be delivered to Beaumont Hospital. The flowers were never delivered but my credit card was charged $80.50.

Here is an email from Roger Florist promising to refund the order:
Roger Florist Customer Service
1/25/2023 1:37 PM
To marilyn.[protected]@cox.net
Quick replyReply allForwardDelete

Hello Marilyn,
This is to confirm that we had to cancel your order because it was undeliverable.
You purchased from us a very little while ago so we wanted to respond to you almost immediately so you can have a chance to go search for another flower service.
Sorry again but we cannot deliver to that address.
We issued a full refund to your card. Please allow 1 or 2 days for the funds to appear on your account, if you used a debit card it may take a bit more time depending on your bank.
If you have any other questions, please reply to this email.
Thank you for understanding and I am always here for you!

Kind Regards,
Jackie Tyler
Customer Service
Roger Florist

Roger Florist has still not refunded the money as of 2/4/2023. Anything you can do to help me would be greatly appreciated.
Thank you

Marilyn

Desired outcome: Refund

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6:32 pm EST

Roger Florist Roger florist scam

I ordered flowers @ www.rogerflorist.com for my sister one morning two weeks ago. I called her that afternoon to see if she received the flowers and she had not! I called the number listed on the website and the man told me they had to cancel my order because they could not deliver in that area (which was the same town my sister lives in)... The man told me that I would receive a full refund on my card and I was satisfied with that answer. Here we are two weeks, and three phone calls and an email later... And still no refund to my account. I want to warn everyone to never waste your time and money on this site. It most definitely is a scam and has been reported multiple times on the bbb site. Let's get something about it. They should not be allowed to get away with this!

Desired outcome: I want my MONEY back! No service.... no product.....and they have MY HARD EARNED money!!!

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4:39 pm EST

Roger Florist Scam!

DO NOT ORDER FLOWERS FROM THEM IT IS A SCAM! The website looks legit and had many options so I called to place my order. Everything seemed ok. I was even told they would add balloons for me. I waited and waited all day and the flowers were never delivered. When I called back I received a message saying the number couldn't be completed as dialed. I called multiple times again and when I told the person I wanted to check the status of an order they put me on hold then hung up. After doing that multiple times I told the person I wanted to place an order and they stayed on the phone long enough for me to ask questions. I asked where they were located and what specific shop was supposed to deliver my order. He told me he couldn't give me that information. I told him I wanted to cancel and he told me I had to send an e-mail. When I told him this is a scam and I would be reporting it to the police he mocked me in a whiney baby voice then hung up on me. I canceled my debit card immediately and ordered a new one. The worst part is that it's now too late for me to actually order flowers for my mother in law for real on her 60th birthday!

Desired outcome: Refund. Delete company's website so other people don't get scammed!

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5:19 am EST

Roger Florist Flower delivery

It was the first on Google they said they were at Mount Vernon Ohio took my money I called them and they keep playing around on the phone desperate need of my money back to send flowers someone's either dying or sick or someone you love this is nonsense

Desired outcome: I really want my money back I need it back

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8:27 pm EST

Roger Florist Flowers not delivered charged my account

This company is not reputable frank took my order didn't give me a order number didn't send me a email hung up on me took my money charge me more than quoted daughter didn't get order couldn't reach by phone not user friendly... Still have not been refunded after I emailed them after hours of research on finding a way to reach them phone number hung up on me and then I received a email back the next day still no refund what a nightmare!

Desired outcome: Better service get rid of frank get someone that doesn't hang up after taking your money no email receipt nothing

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7:54 pm EST

Roger Florist Undelivered flowers no refund

Ordered on line. Looked like a local florist in Durham NC. When I found out they could not deliver called. Lady who answered said customer service was handled on line. Sent e mail. Refund was promised. It too, like the flowers, has not been received. Doubt any of us will get our money back. Lesson learned. Call a local florist direct and order over the phone

Desired outcome: Would love to get my $73 back. Would really love for this company to be shut down. Pretty low scamming people trying to brighten someone's day with flowers.

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7:04 pm EST

Roger Florist Flower

On 1/26/23 I ordered flowers to be delivered that day and my total was $57.76. I did not receive a confirmation email and the money was taken out of my bank. On 1/30/23 I found out the flowers had never been delivered. I contacted Rogers & was told my order was cancelled because the address was undeliverable. I was told I would receive a refund and to please allow 1-2 days to receive it. I still have not gotten a refund and it is 2/2/23 and now they won’t respond to my emails.

Desired outcome: Refund

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5:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Roger Florist Delivery mistake

On Fri, Jan 20th, I ordered the Celebrate Today bouquet to be delivered to R. R. at Crittenton Hospital-room 721B. Delivery on Sat, Jan 21st-Did not receive any confirmation email or contact info. One week later, R. still had not received flowers. Called hospital who reported "she got so many flowers it's hard to tell if yours were among them.'' R. herself reported no flowers at all although her roommate had quite a few. R. has since been transferred to a rehab facility and the roommate has been discharged.

In short, the flowers were delivered to the wrong person.

Emailed [protected]@rogerflorist.com multiple times seeking options for resolution. Received automated response of "we're closed and manager will reply tomorrow"

No reply-no resolutions-no flowers-no refund!

Desired outcome: Refund

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1:47 pm EST
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Roger Florist Non delivery

This Online Service took my money, approved the address yet didn't deliver the flowers. I tried contacting them. It took four days to finally get a person on the phone. The person said they don't handle things over the phone to email. So I did. A day ;later I received this email response: Hello Cynthia,

This is to confirm that we had to cancel your order because it was undeliverable.

You purchased from us a very little while ago so we wanted to respond to you almost immediately so you can have a chance to go search for another flower service.

Sorry again but we cannot deliver to that address.

We issued a full refund to your card. Please allow 1 or 2 days for the funds to appear on your account, if you used a debit card it may take a bit more time depending on your bank.

If you have any other questions, please reply to this email.

Thank you for understanding and I am always here for you!

Kind Regards,

Jackie Tyler

Customer Service

Roger Florist

First of all the house is IN the city limits of Bellingham WA. The door is less than 100' from the paved road. There is NO reason not to deliver there.

Second, WHY did I have to contact them based on the above letter from them? They should have contacted me telling me they could not deliver and then automatically refunded my money. I had filled a dispute with our credit card company when I could not get a hold of them.

Also the claim no delivery fee then charge 24.00 processing fee.

I DO NOT recommend this florist!

Desired outcome: None

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1:16 pm EST
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Roger Florist Flowers

I wish I would have read the reviews first, however, BIG MISTAKE. I ordered an arrangement to be delivered "same day". Meanwhile the flower arrangement still did not arrive. I called the phone number at the top of their website. Got someone who doesn't seem to have English as their first language, said his name was John or something like that, said that my order was outside of their delivery area and it had supposedly been cancelled, though no one ever contacted me regarding my order, or supposedly being outside the area. They did initiate the charge to my card though! Also, if you look at their website it turns out to be false and misleading because you are led to believe there's not a problem getting your order delivered as they have multiple states listed at the bottom of the first page for you to click on. On my credit card the state listed for the purchase to go to is New York. FOLKS DO NOT ORDER from them. I HOPE they get prosecuted to the fullest extent of the law!

Desired outcome: I would like a refund!!!!

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12:21 pm EST

Roger Florist Last Name THOMASON

Purchased on line, some candy to be delivered to my son girlfriend. Went through without any issues on January 25th. To be delivered on Wednesday February 1, it was not delivered.

Called 8 time with numbers provided [protected], [protected], [protected], [protected]. I was hung up on 7 times, before finally getting someone - same people kept answering phone. You could tell it was overseas. Was advised that my order was canceled due to delivery out of area. I ask why wasn't I notified that my order was canceled, he confirmed my email address and said I just sent you the email. If you do not receive refund by Monday - please respond to this email and our manager Denise will respond.

Reading all reviews, it seems as though a lot of us have been duped. I have already disputed the charges with credit card, but hope to get a refund soon.

I'm so disappointed this was supposed to be a special b'day for her.

PLEASE BEWARE

Desired outcome: Would like refund

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K
2:00 pm EST

Roger Florist Non delivery of flower arrangement

I ordered flowers to be delivered January 20, 2023

My order was accepted and charged on my credit card.

The flowers were not delivered. I received an email from them telling me they were not able to deliver and I would not be charged.

The charged showed up on my CC three days later.

I called, no answer.

I emailed and Denise replied that she showed the credit as processed and she sent me a copy of her “receipt” showing she put the credit through. Problem was it was just a blank paper with only my order number and amount of the sale with refund typed in. Scam

I emailed several times and they stopped responding to my emails and to date they have not issued the refund.

Then I googled to see reviews for the business and there are over 300 with my exact same story.

This “business” needs to be shut down.

And of course we are not able to review them on their website.

Desired outcome: A refund would be nice but I’m not holding my breath.

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5:41 pm EST
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Roger Florist Flowers delivery

I ordered flowers from Roger Florist on 1/2/2023 for $70.60 to be delivered 1/3/2023. On 1/3/2023 I received an email cancelling my order because it was undeliverable. On 1/4/2023 I have a deduction from my checking account for $70.60 by Roger Florist. I have email Roger Florist, Jackie and Denise they tell me a refund has been issued yet nothing has shown on my bank statement. Don't trust this Florist they have cheated me out of $70.60, which is difficult when you are a senior citizen on a fixed income.

Desired outcome: Refund

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MS. L Smith
Lexington, US
Feb 02, 2023 4:20 pm EST

Sorry you didn't get your money back. Please dispute with your bank or CC company. I just ordered something for a friends birthday, on Feb 1, 2023 for delivery the next day Feb 2. I never received an email confirmation, so I tried to call. I was disconnected several times, or when they did answer, I was transferred and lost connection. I finally got a person, that said my order was out for delivery and use the email customer service link, then he hung up. I emailed the customer service email, and got a message they were CLOSED for the day and would answer my email tomorrow! I called my CC company, disputed the "pending" $57.00 charge, and got a new card. They wont get nothing from me! Good luck!

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C
10:30 am EST

Roger Florist Cancelled Order after charging my card

I placed an order for funeral flowers on January 10, 2023. An hour after placing the order & having my card charged, they sent an email stating they had to cancel the order because they were unable to deliver. They stated they would refund my card and it has now been 3 weeks with no refund to my card! Denise keeps saying to give it a couple of days and still no refund!

If someone knows how to get a refund, please let me know! Thanks,

Michelle Hester

Desired outcome: Please refund.

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10:06 am EST

Roger Florist Flower fraud

I ordered flowers from Roger Florist on 10/10/22. They would not accept my Discover card, so I had to use my BJ'S Mastercard. They charged it for $79.69. They called back and left a voicemail. They canceled the order and credited my card. Lie! I got my statement with the charge on it. Called and was told my card was credited. Lie! I called back and was told they credited my card again. Lie! Was told to email their customer service and get a reply that day. Lie!

I have made formal complaints to the Nee Jersey Better Business Bureau and The Attorney General.

Do not order flowers from roger florist! It is a scam!

Desired outcome: I want my $79.69 back for flowers I bought and were never sent to my Mother in the hospital.

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How to file a complaint about Roger Florist?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, succinctly summarize the main issue you have encountered with Roger Florist. Make it specific and clear, such as "Delayed Delivery by Roger Florist" or "Incorrect Flower Arrangement from Roger Florist".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Roger Florist. Include key areas such as:

  • The nature of the service or product you expected from Roger Florist.
  • Any discrepancies between what was promised and what was delivered.
  • The quality of customer service received, including any communication with representatives.
  • Timeliness of delivery and condition of the flowers or products upon arrival.
  • Any attempts you made to resolve the issue with Roger Florist, including dates and responses.
  • The personal impact of the issue, such as disappointment on a special occasion, financial loss, or inconvenience caused.
Remember to be as specific as possible, providing dates, order numbers, and any other relevant transaction details.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, order confirmations, correspondence with the company, or photos of the products received. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Roger Florist. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an exchange, an apology, or any other form of rectification.

7. Review before submission: Carefully review your complaint to ensure that all information is accurate, clear, and complete. Check for spelling and grammatical errors, and confirm that all documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from Roger Florist or from other users who have had similar experiences.

Frequently asked questions (FAQ) about Roger Florist customer service
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Is Roger Florist a legitimate business?

Yes, Roger Florist is a legitimate business that offers a range of floral arrangements and services.

Are the reviews of Roger Florist genuine?

Yes, the reviews of Roger Florist are genuine and come from real customers who have used their services.

Does Roger Florist have a physical storefront?

Yes, Roger Florist has a physical storefront that you can visit in person to view their floral arrangements and make purchases.

Is Roger Florist licensed and registered to operate as a business?

Yes, Roger Florist is licensed and registered to operate as a business and complies with all relevant regulations and requirements.

Does Roger Florist have any affiliations with reputable industry organizations?

Yes, Roger Florist is affiliated with reputable industry organizations such as the Society of American Florists and the American Institute of Floral Designers.

Can I trust Roger Florist to deliver high-quality floral arrangements?

Yes, you can trust Roger Florist to deliver high-quality floral arrangements that are carefully crafted and arranged to meet your needs.

Are the prices of Roger Florist reasonable and competitive?

Yes, the prices of Roger Florist are reasonable and competitive, and reflect the quality of their products and services.

Does Roger Florist have a good reputation in the industry?

Yes, Roger Florist has a good reputation in the industry for providing excellent products and services and for their commitment to customer satisfaction.

Can I expect timely delivery of my floral arrangements from Roger Florist?

Yes, you can expect timely delivery of your floral arrangements from Roger Florist, as they take pride in meeting delivery deadlines and ensuring customer satisfaction.

Does Roger Florist offer a wide variety of floral arrangements and services?

Yes, Roger Florist offers a wide variety of floral arrangements and services to meet the needs of their customers.

Is Roger Florist transparent about their pricing and services?

Yes, Roger Florist is transparent about their pricing and services, and provides customers with clear information about what to expect from their products and services.

Does Roger Florist have a user-friendly website?

Yes, Roger Florist has a user-friendly website that makes it easy for customers to browse their products and services, place orders, and get in touch with their customer service team.

Does Roger Florist offer customer support and assistance?

Yes, Roger Florist offers customer support and assistance to help customers with any questions or issues they may have.

Does Roger Florist use high-quality flowers and materials in their floral arrangements?

Yes, Roger Florist uses high-quality flowers and materials in their floral arrangements, ensuring that they are both beautiful and long-lasting.

Are the floral arrangements from Roger Florist suitable for all occasions?

Yes, the floral arrangements from Roger Florist are suitable for all occasions, from weddings and birthdays to funerals and corporate events.

Does Roger Florist offer customization options for their floral arrangements?

Yes, Roger Florist offers customization options for their floral arrangements, allowing customers to tailor their orders to their specific needs and preferences.

Does Roger Florist offer a satisfaction guarantee for their products and services?

Yes, Roger Florist offers a satisfaction guarantee for their products and services, ensuring that customers are happy with their purchases.

Does Roger Florist have a good track record for resolving customer complaints?

Yes, Roger Florist has a good track record for resolving customer complaints and ensuring that customers are satisfied with their products and services.

Can I trust Roger Florist to handle my personal and payment information securely?

Yes, you can trust Roger Florist to handle your personal and payment information securely, as they take data privacy and security very seriously.

Does Roger Florist offer delivery options beyond their physical storefront?

Yes, Roger Florist offers delivery options beyond their physical storefront, such as local and national delivery, to make it easy for customers to send flowers to their loved ones or clients. They also offer same-day delivery options in some areas for urgent orders.

Overview of Roger Florist complaint handling

Roger Florist reviews first appeared on Complaints Board on Jul 8, 2022. The latest review Tried to steel flowers using my credit card was posted on Jun 20, 2023. Roger Florist has an average consumer rating of 1 stars from 231 reviews. Roger Florist has resolved 0 complaints.
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  1. Roger Florist Contacts

  2. Roger Florist phone numbers
    +1 (855) 451-2339
    +1 (855) 451-2339
    Click up if you have successfully reached Roger Florist by calling +1 (855) 451-2339 phone number 0 0 users reported that they have successfully reached Roger Florist by calling +1 (855) 451-2339 phone number Click down if you have unsuccessfully reached Roger Florist by calling +1 (855) 451-2339 phone number 0 0 users reported that they have UNsuccessfully reached Roger Florist by calling +1 (855) 451-2339 phone number
  3. Roger Florist emails
  4. Roger Florist address
    2000 Nassau Street, Princeton, New Jersey, 08542, United States
  5. Roger Florist social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Roger Florist Category
Roger Florist is ranked 64 among 73 companies in the Flower Delivery category

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