Rokkitwear’s earns a 1.0-star rating from 2 reviews, showing that the majority of school apparel shoppers are dissatisfied with their purchases.
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I ordered a tshirt for my 9 year old son
I ordered a tshirt for my 9 year old son. It was a school shirt and I know that I double checked to make sure it was a youth shirt size medium. I was reluctant to order because of the price. With tax and shippping and my son's name on it the price was $40. My son came home excited to order because his teacher had told the class about the shirts and against my better judgement I went ahead and ordered. The website wasn't user friendly and immediately after I placed my order I emailed the site to ask about the sizing, which I should've done beforehand, but since it was in the evening I assumed I would hear back from the company the next day. I didn't hear back and received the order and it was an adult medium. I was first told that there was nothing they could do since they are custom and that is what I ordered. I proceeded to hear back from *** and was offered a 40% one time discount, which I have no other choice but to buy another over priced shirt because the one that was sent is enormous and it was no use going back and forth with a company that doesn't care about customer satisfaction and blamed me for the mistake. I have now been trying to reorder for the past 2 hours and I am having issues with their website. I would not recommend ordering from this company and I am not happy that the school is promoting it to the students.
Rokkitwear Complaints 1
I bought 3 things from this company on November 18th as a gift
I bought 3 things from this company on November 18th as a gift. I spent $105 on these things. When I gave them to the person, they told me that some of the info on the shirt was wrong. These were alumni shirts for a high school that's closing. I called the company to explain that the shirts have the right school and mascot, but the Est date is wrong. They told me, "Too bad, it's a stock date and what we use, you bought them." I said, "I know I bought them, but when you order something online representing a school, you expect the info to be right." Heather said she wouldn't do anything about it and called me rude. I said, "Okay, then I want to return them." She said, "We don't take returns either." A few hours later, I called again and talked to Lynne, who told me the same thing, without the rude part. She did offer me 40% off to buy MORE things from them and told me to donate the clothes I bought. I told them I wouldn't buy from anyone who doesn't stand behind their products. This is a disgrace the way they do business.
Is Rokkitwear Legit?
Rokkitwear earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Rokkitwear. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Rokkitwear's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Rokkitwear.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Rokkitwear.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Rokkitwear have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- Rokkitwear.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The rokkitwear.com may offer a niche product or service that is only of interest to a smaller audience.
- Rokkitwear protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
About Rokkitwear
One of the key strengths of Rokkitwear is its extensive range of customizable options. Customers have the freedom to choose from a wide selection of apparel, including t-shirts, hoodies, jackets, and accessories, all of which can be personalized with logos, designs, and text. This allows schools and organizations to create unique and distinctive merchandise that accurately represents their identity and values.
In addition to its customization capabilities, Rokkitwear prides itself on its commitment to using only the highest quality materials. The company understands the importance of durability and comfort, ensuring that each item is made to withstand the test of time and provide utmost satisfaction to its customers. This dedication to quality is reflected in the attention to detail and craftsmanship exhibited in every product.
Furthermore, Rokkitwear offers a seamless and user-friendly online shopping experience. The website is designed to be intuitive and easy to navigate, allowing customers to effortlessly browse through the extensive catalog and customize their chosen items. The ordering process is streamlined, ensuring prompt delivery and customer satisfaction.
Rokkitwear's reputation in the industry is built on its exceptional customer service. The company takes pride in its ability to provide personalized assistance and support to its customers throughout the entire purchasing process. Whether it's answering inquiries, providing design guidance, or resolving any issues, Rokkitwear's dedicated team is committed to ensuring a positive and enjoyable experience for every customer.
Overall, Rokkitwear is a trusted and reliable platform that offers high-quality, customizable apparel and merchandise for schools, colleges, and organizations. With its commitment to excellence, attention to detail, and exceptional customer service, Rokkitwear continues to be a go-to destination for individuals looking to showcase their pride and promote their brand.
Overview of Rokkitwear complaint handling
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Rokkitwear Contacts
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Rokkitwear phone numbers+1 (513) 755-5929+1 (513) 755-5929Click up if you have successfully reached Rokkitwear by calling +1 (513) 755-5929 phone number 0 0 users reported that they have successfully reached Rokkitwear by calling +1 (513) 755-5929 phone number Click down if you have unsuccessfully reached Rokkitwear by calling +1 (513) 755-5929 phone number 0 0 users reported that they have UNsuccessfully reached Rokkitwear by calling +1 (513) 755-5929 phone number+1 (513) 755-5778+1 (513) 755-5778Click up if you have successfully reached Rokkitwear by calling +1 (513) 755-5778 phone number 0 0 users reported that they have successfully reached Rokkitwear by calling +1 (513) 755-5778 phone number Click down if you have unsuccessfully reached Rokkitwear by calling +1 (513) 755-5778 phone number 0 0 users reported that they have UNsuccessfully reached Rokkitwear by calling +1 (513) 755-5778 phone number
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Rokkitwear emailsinfo@rokkitwear.com76%Confidence score: 76%Supportcustomerservice@rokkitwear.com75%Confidence score: 75%Supportrokkitwear@rokkitwear.com75%Confidence score: 75%
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Rokkitwear address9858 Windisch Road, West Chester, Ohio, 45069-3806, United States
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Rokkitwear social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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