Rooms To Go’s earns a 3.9-star rating from 983 reviews, showing that the majority of furniture shoppers are satisfied with their purchases.
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Leather sectional
I ordered a leather sectional and received it on Oct 7. While trying to fix it, we realized that it was too big for the room and the deliver guy said he would not be able to fix it. We asked if they could take it back and he mentioned I have to speak to the sales person and they could arrange for an exchange. When they come to deliver the new piece they...
Read full review of Rooms To GoDining table and chairs
My wife and I bought a glass top ding room table with four chairs and added two more in a different color for $1866 after our deposit of $466. Before the purchase was delivered my wife decided to change the color of the two additional chairs and we were told no problem but they will be delivered a day later. After everything was delivered we got a bill that...
Read full review of Rooms To GoCustomer service
I called Rooms To Go Outlet in Pearl River, Louisiana asking about a certain recliner. I was told they have 6 in stock. I told them I was coming to buy one. I drove an hour to get there to be told they can't sell them till February 5th. Doesn't in stock mean they have them on hand ready to sell.? If it doesn't why wouldn't they tell me that when I said I was coming to buy one?
Read full review of Rooms To GoCindy Crawford Recliner
We purchased a Cindy Crawford Home Alpen Ridge Tan Glider Recliner in 12/2020. We contacted Rooms To Go in June 2021 due to the squeaking. A technician came out and found nothing wrong with it. The squeaking continued for the following months. Contacted Rooms To Go again in November 2021. The technician saw the black powder (metal shavings) under the chair and told us it was normal and there was nothing Rooms To Go could do. AGAIN, I complained and sent photos. Now they claim it is out of warranty. This was my first purchase from Rooms To Go and I promise it will be my last purchase
Desired outcome: New recliner
The complaint has been investigated and resolved to the customer's satisfaction.
Bedroom Furniture
I bought a very expensive bedroom furniture set around 14 months ago, and I have it ready to burn it since it is mold all over. Now my asthma is terribly bad. I called multiple time and of course I'm out of luck with $2000 throws in the garbage. Lack of quality products.
Desired outcome: Some compensantion
Gaming chair
I made the mistake of purchasing an expensive gaming chair from RTG. Back in 2015 I had purchased a leather couch that peeled apart. Guess I should have learned my lesson then. At least then they gave me credit towards a new one even though it was out of the warranty period. The gaming chair is within the warranty period and is peeling and cracking. It is only used for around 3-4 hours on the weekends. It has been cleaned only with RTG cleaned but they state it is not a warranty issue. Not to fall under warranty would mean we caused the chair to crack due to misuse, which we have not. It has been used less than 200 hours. I have bought gaming chairs from eBay and Walmart over the years that lasted alot longer and never cracked or peeled. Shame on u RTG for treating customers this way! Never again!
Desired outcome: Replacement
The complaint has been investigated and resolved to the customer's satisfaction.
Driver
Please inform all your drivers who deliver in Ft. Lauderdale, specifically in the 33306 zip code NOT to park on Middle River Drive to get to Chic Fil A. Truck # 54177 blocked my driveway, as well as my neighbor's, while 2 of them went and got food. We are NOT part of Chic Fil A. This is an extremely busy road. Cars had to go around them, blasting horns and causing a huge inconvenience for drivers. This could have caused a major accident, resulting in Rooms to Go being sued and possibly harming drivers. This is unacceptable!
I called the customer service number and spoke with Jennifer Zaire. She took the info and told me to send the photos to her, but I'm not confident she will forward them. I will also be sending this complaint to the commissioner of my area.
Desired outcome: To know that drivers have been informed NOT to park here.
The complaint has been investigated and resolved to the customer's satisfaction.
order never delivered
Placed an order for a sleeper sofa and paid with my American Express. I had a delivery date of 12/2. I called the day before to verify hit 1 and waited to get a callback and received nothing. I called and somehow the order was canceled but the $1500 charge is on my account. Online chat said sorry, not sure what happened? Spoke to compliance said sorry couldn't verify the account? Not sure what happened but it's not their department. Have been on hold for 45 minutes no refund money, no couch no service!
The complaint has been investigated and resolved to the customer's satisfaction.
Purchase from Rooms To G at Mall of Georgia
We purchased a temperpedic bed and a leather sofa with two matching recliners. We spent over $8, 000 dollars with the store. We realized shortly after our purchase we had been given a sealy bed frame. We were never told it was not a temperpedic bed frame. We called the store manager and he was on vacation. We waited for him to call us the following Monday. He did not call and I called him. He told me in no uncertain terms he would not do anything about it. Point blank and no discussion. I spoke to temperpedic and they could do nothing about it. We just wrote you your $300 plus check a month and it is now paid off.
We also paid for an entended warranty. We called a few weeks ago and told them the leather has worn off the seats on the recliners and we needed someone to come and repair the chairs. They told me that would not be covered. They also told me basically there is nothing we or guardian will do that we would be wasting our time to call but they gave us the number. Bottom line we would never again buy a $ worth of product from you again. We feel we have been treated unfairly. Now neither beds work. It is just a mess of cords and neither headboard will raise. I have sleep apnea and need the headboard to work. I consider your store did the old bait and switch. Sold us temperpedic and then gave us some other sealy frames you had bought I guess for much less money when Sealy sold them to you or merged.
Don and Mary Ann Dermody [protected] and the old telephone number was [protected].
The complaint has been investigated and resolved to the customer's satisfaction.
Dining room table
Do not EVER purchase a furniture warranty from Rooms To Go ! In November 2019, I purchased a table and server from them, and paid for a 3 year warranty to cover accidental damage. In October 2021, I noticed 2 long scratches on the top of the table. I contacted Fortegra Warranty Company and filed a claim. The claim was denied, stating the scratches were not covered. This began a month of talking to several customer service reps and 2 supervisors. According to the contract, what is not covered: "Scratches, rips, cuts, gouges and scuff marks of any type, that DO NOT clearly penetrate through upholstery or the clear coat finish on wood, exposing the bare wood." The scratches on my table top clearly penetrated the clear coat finish and exposed the bare wood. After a month of trying to get them to understand that they were not completely reading the sentence in the contract and that my damage was indeed covered, another supervisor contacted me. This supervisor, James, NOW stated that the claim was denied because I told them that I did not know how the damage happened, therefore, it could have been intentional. He admitted to me that if I could have proved that the damage was accidental, the scratches would have been covered. This is the most ridiculous thing I have ever heard ! This company looks for reasons to deny a claim, and Rooms To Go should be ashamed to be selling their warranty to unsuspecting customers. I also found that numerous complaints have been filed against Fortegra Warranty Company on the Better Business Bureau website.
Desired outcome: Refinish the table top
The complaint has been investigated and resolved to the customer's satisfaction.
Beauty rest mattress
I recently bought a mattress from here & I tried to give it a few nights but it's softer than I expected (the one in the showroom seemed a bit firmer) & it's been causing me back pain since day 1. I have an upcoming surgery & cannot keep wasting money & time on mattresses that make my condition worsen, I've been in chronic pain for the past 4 years & have just now found help from the correct doctor after also wasting much time & money to find one that could help. I am at a loss & do not know how to get rooms to go to either help me replace or exchange this mattress for a different model. I am just extremely exhausted of having to figure everything out & then running into constant roadblocks
Desired outcome: Replacement for a different model
The complaint has been investigated and resolved to the customer's satisfaction.
Cindy Crawford Sleeper Sofa & Rocker Recliners
Sofa with bar that hits mid back- On 1.26.19 we bought a cindy crawford sofa with a upgraded mattress (salesman insisted on this) in addition to two rocker recliners. The salesman, (AB 042402) talked us into the upgrade as well as the "guard it" extended service contract. On 4.22.2020, we filed two claims with Fortegra (extended policy) and the claims were...
Read full review of Rooms To GoDispatch/delivery issues
Order number [protected] Phone number-[protected]
On September 11th, 2021, We purchased a 5 pc bedroom suite ($3636.10). We were told it would ship in 2 different orders. No problem.
1st delivery - came (the head board and tall dresser). Head board had a black stain and the slats did not fit. They were too small. Husband refused them. Husband took day off at work.
2nd delivery - Headboard was damaged. Husband refused them. Husband took day off from work.
3rd delivery - Headboard delivered. No issues. I took the day off.
4th delivery - 2 night stands and dresser delivered. One night stand with stone top. cracked. I refused it. I took the day off.
5th delivery - scheduled for 11/17 from 1pm to 5pm. Expecting 1 night stand to complete the set. Did not show up. No phone or text received. Husband checked the tracker. New schedule time was 7:30pm. Continued to check tracker. Time kept getting pushed back to 8:50pm -9:00 pm.
9:15pm, husband received a phone call from supervisor stating she was calling to reschedule. She was following up on a phone call from the driver. He was suppose to have called to tell us he was not coming. He never did. Husband told her he did not receive any phone call. Supervisor was not apologetic at all. Husband told her he was going to call customer support, she didn't say anything but tell us that we now have to wait for the last item to be dropped off again, from 9am to 1 pm. I took yesterday off from work and again today.
6th delivery - Scheduled at 9 to 1 pm. Drivers came at 8:25am. I asked the guys what happened to the delivery last night and driver said his phone died. I told him dispatch told us that you called us and he said, "I couldn't call, my phone was dead". So not only did we get a unapologetic supervisor (dispatch), she lied to us.
We have taken 6 days off to receive unacceptable items. Everything is "Peachy" when you walk in side of a Rooms to Go store. We are greeted as soon as we get in. All through the store we have sale people asking us if we have any questions. You're deliveries and follow up people is what is the problem here. If I do not hear back from anyone regarding this issue, I will be posting on every social media outlet why "not" to order from RTG. We have spent some hard working money to buy a "dream" set. Disappointed on how items are not checked until they are actually delivered. By no means am I upset at the delivery team. I am upset, because there was a supervisor who was assigned and clearly made notes of all the problems we have had. Waiting 3 months to complete a bedroom set is just not worth it. Taking 6 days off from work is also unacceptable especially because we have no idea what the quality will be.
We've shopped at Rooms To Go before and never had any issues. The issues we had, no communication, lack of empathy, the missing of 6 days of work and obviously the dispatch's lie last night is not what we thought we were investing in. We don't expect to hear back.
Never again...
Christine and Tom Wayland
Desired outcome: Credit
The complaint has been investigated and resolved to the customer's satisfaction.
Service (delivery)
Order number [protected] Phone number-[protected] On September 11th, 2021, We purchased a 5 pc bedroom suite ($3636.10). We were told it would ship in 2 different orders. No problem. 1st delivery - came (the head board and tall dresser). Head board had a black stain and the slats did not fit. They were too small. Husband refused them. Husband took day off...
Read full review of Rooms To GoA Rug I ordered
October 26th I ordered a Rug from Rooms to Go. 2 Hours later I cancelled the order. The money was already taken out of my bank account. I'm still trying to get my money back. I have called 3 times and they keep telling me the money has been released, but my bank says it hasn't.
I am no in the middle of a dispute.
This is ridiculous that I have to go through this.
I WILL NEVER SHOP ROOMS TO GO EVER AGAIN!
Desired outcome: i want my money back!!!!!
The complaint has been investigated and resolved to the customer's satisfaction.
sofa sleeper
I brought the sofa sleeper around March this year I only laid on the bed 3 times maybe it sinks in when you are sitting on the couch it sinks in 2 different techs came out and said nothing is wrong after sitting on the couch only one did his self I paid for a warranty I want my sofa replaced my family can't even sit on it. Brandy Stephens [protected]
Desired outcome: replacement
The complaint has been investigated and resolved to the customer's satisfaction.
Mulitple items
We have had nothing but issues ever since we went to Rooms to Go. We bought living room, kitchen, and bedroom furniture. First, we received the wrong table, delivery times are crazy, and we have had mulitple issues with wrong things delivered, and then already our son's new dresser has a loose drawer and handle broken and not even had it 2-3 months. We called to tell them we have issues with out adjustable bed and cannot use it. When you lay it flat, your head is below your chest and the vibrations are so loud if you even try an use the massager. We have learned a lot through this process and will never use Rooms to Go again and will not recommend them to anyone else either. We rate them at a zero. You like to take advantage of people and only care about the sale.
Desired outcome: A normal box spring instead of adjustable platfrom that causes body alignment issues and pain.
The complaint has been investigated and resolved to the customer's satisfaction.
Order delivered
I ordered a sectional couch and a swivel chair. Waited a month to get it delivered but I was fine with that because I know everyone is short staffed and busy. Once my order was delivered it was missing a piece of the sectional so I called to let them know, had to wait 2 more weeks to get what was suppose to be my missing piece delivered. I took off work so would be home to receive this delivery because I'm new to this area and no family to be home. The delivery guy came and I immediately said it wasn't the right piece before opening the box because of the the size but it wasn't the delivery guys fault. The piece that was delivered was also damaged and I talked to someone not even 20 minutes after he left and was told I had to wait at least a week for him to come back and 2 weeks to get my new piece delivered. I was told the items where in stock and I even offered to pick the item up myself but was then told I couldn't because it wasn't in stock now. Mind you I just moved here with a new job in a extra small 1 bedroom apartment. Now I have a big box in my living room of the same things I already had delivered. I can barely squeeze around the box and I have to squeeze out my front door before it's so huge. This is UNACCEPTABLE and I am very upset, I have to pay for something that I don't even have all the pieces to and they can't seem to send the right item damage free. I will never recommend anyone else to go to rooms to go.
The complaint has been investigated and resolved to the customer's satisfaction.
Customer service
Good Day, I never thought it would come to this purchasing furniture for my apartment. All these items were paid for IN CASH - First ITEM - on August 01/2020 A NON =PWR RECLINER SOFA - WALNUT. PROBLEM WITH THE DELIVERY GETTING TO MY PLACE ON TIME. SAT ON A CHAIR THE WHOLE TIME, SINCE I GAVE AWAY MY OLD SOFA. WALNUT COUCH DELIVERED ON SEPTEMBER 22/2021 -...
Read full review of Rooms To GoStacked bedroom set
We purchased a set for our granddaughter which arrived in July 2021. The sales person told us if there was damage to keep and not and it would be replaced (parts etc) . The set did arrive with stair damage which the delivery person noted and said they would escalate. Because it went to our daughter, we lost sight of it and eventually called back. The customer rep who answered said we should never have received it but transferred me again to the sales rep who noted that it was correct to receive and she told everyone the same instructions. They sent someone out to look at it and weeks later called to say they were not going to replace. (My 4 year old grandchild nor anyone else has even touched the stairs as we blocked them off!) When my daughter insisted they replace as it was obviously delivered this was, they noted they would be back in touch. Nothing, radio silence and no one picks up the phone in the Dunn showroom. This was not inexpensive and I regret purchasing from Rooms to go and will not make the mistake again. Please share our story and purchase from a reputable, honorable company.
Desired outcome: Replacement of parts and maybe an apology
The complaint has been investigated and resolved to the customer's satisfaction.
Rooms To Go Reviews 0
About Rooms To Go
Rooms To Go operates over 200 stores across the United States and Puerto Rico, and has an extensive online presence through their website, roomstogo.com. On their website, customers can browse and purchase furniture, find local store locations, and access helpful tools like room planners and style guides.
The company is committed to providing quality products, offering a variety of furniture styles and materials, from traditional to contemporary designs. They also offer financing options and delivery services to make the purchasing process more convenient for their customers.
Rooms To Go has expanded its reach by launching additional brands, such as Rooms To Go Kids, which focuses on children's furniture and decor, and Rooms To Go Outlet, which offers discounted furniture and closeout items.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Rooms To Go. Make it specific and clear, such as "Defective Sofa Delivered by Rooms To Go" or "Unresolved Billing Issue at Rooms To Go".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Rooms To Go. Mention key areas such as product quality, customer service, delivery, and after-sales support. Include specifics about any transactions, such as purchase dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Rooms To Go. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, email correspondence, photos of the product, or any other evidence that substantiates your claim. Do not attach files containing sensitive personal information for your own security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Rooms To Go, such as a refund, exchange, or repair services.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the details provided are correct and that your narrative is easy to understand.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the required fields and attached any necessary documents before submitting.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Rooms To Go or from other users who have had similar experiences.
Overview of Rooms To Go complaint handling
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Rooms To Go Contacts
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Rooms To Go phone numbers+1 (888) 709-5380+1 (888) 709-5380Click up if you have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 2 2 users reported that they have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number100%Confidence scoreInternet Sales+1 (800) 766-6786+1 (800) 766-6786Click up if you have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone numberOther Inquiries
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Rooms To Go emailstellus@roomstogo.com100%Confidence score: 100%Supportonlinesupport@roomstogo.com100%Confidence score: 100%Supportcustomerservice@roomstogo.com96%Confidence score: 96%Customer service
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Rooms To Go address11540 Highway 92 East, Seffner, Florida, 33584, United States
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Rooms To Go social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 22, 2024
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Hosford 6 pc sectional non-powered sofaOur Commitment
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