Roseville Kia’s earns a 4.2-star rating from 5 reviews, showing that the majority of car buyers are very satisfied with purchases.
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On December 26, lia Kia sent us an email offering us a promotion to buy a car, showed a tab to give us the prices depending on the car
On December 26, lia Kia sent us an email offering us a promotion to buy a car, showed a tab to give us the prices depending on the car. When showing it to the manager after 5 hours and having run my credit first, he told us that I couldn't match the offer, which I didn't understand how that email had different prices. Before this, the seller offered us a car for rent and after showing us all the advantages we ran the credit and told us that he had been wrong that that car was not for rent only for purchase. He showed us a different one that of course had no resemblance to the car offered at the beginning. conclusion We were credited, We were 5 hours and none of the promotions was fulfilled even though we insisted that the email was sent to us 3 times by the KIA>. There was no option for us and they just let us go with the promise that the manager would communicate with us which did not happen.
The complaint has been investigated and resolved to the customer’s satisfaction.
I traded in my 2017 Kia *** for a 2018 Kia ***
I traded in my 2017 Kia *** for a 2018 Kia ***. The agreement was that I pay one additional payment on the lease of the Kia *** and that would be all I owed on the vehicle. I also put $2000 down for the Kia ***. I received a bill of $1060 for the Kia *** for additional monthly payment, trade in fee, wear and tear and taxes. Kia Roseville was to cover those charges as part of the trade in. I attempted to resolve this with Kia Roseville and they stated they would only reimburse me for the $400 trade in fee. The salesman and finance manager I worked with when I traded in my car no longer work at their establishment. After I traded in my *** I had to go back in and sign the finance paperwork twice. I also had to pay for the front plate attachment even those the salesman at the time promised that he would get those to me free of charge. The navigation chip was also missing when o purchased the *** and I had to go back to the dealership for that as well.
11/10 16:41:51 I have not received any response to my inquiry
11/10 16:41:51 I have not received any response to my inquiry. Please advise if a response is planned. *** 11/02 15:40:21 ON AUGUST 24 WHEN I PURCHASED MY KIA NIRO PLUG IN HYBRID, THE FINANCE REPRESENTATIVE AT ROSEVILLE KIA WOULD NOT ALLOW ME TO USE THE $400 MILITARY REBATE TOWARD THE PURCHASE AS A DOWN PAYMENT. HE SAID I HAD TO WAIT FOR A CHECK IN THE MAIL BECAUSE THE DEALERSHIP DOES NOT HONOR THE REBATE ON PURCHASE CONTRACTS. I COMPLETED THE REBATE FORM AND PROVIDED MY DD-214 VIA EMAIL AT THE TIME OF PURCHASE. I FEEL AS THOUGH THE DEALERSHIP COLLECTED THIS REBATE FROM KIA USA AND DID NOT PASS IT ON TO THE MILITARY VETERAN. PLEASE PROVE ME WRONG! I'VE HAD DISCUSSIONS WITH OTHER KIA MILITARY OWNERS AND THEY RECEIVED THE REBATE AT TIME OF SALE. AT THE SAME DEALERSHIP! WHY WAS I TREATED DIFFERENTLY? THE DD-214 WAS EMAILED ON THE 8/24 PURCHASE DATE, FROM THE FINANCE OFFICE TO *** VEHICLE VIN *** I WAS NOT PROVIDED A COPY OF THE MILITARY REBATE FORM.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Roseville Kia Legit?
Roseville Kia earns a trustworthiness rating of 97%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Roseville Kia. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 80% of 5 negative reviews, Roseville Kia is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
The age of Roseville Kia's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Rosevillekia.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Rosevillekia.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Rosevillekia.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- No reviews for rosevillekia.com on popular sites. Be cautious and do additional research. Look for information about the Roseville Kia and be careful with personal information or transactions.
- Rosevillekia.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The rosevillekia.com may offer a niche product or service that is only of interest to a smaller audience.
- Roseville Kia protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
I traded my 2019 Kia Optima and purchased a Kia Forte 2020
I traded my 2019 Kia Optima and purchased a Kia Forte 2020. They added all of these options on the car that I didn't want the sales person told me I would get my windows tinted for free that never happened. Then I receive a letter from Kia finance saying there is a balance due on the payoff of $161.35 and the account is still active and if they dont receive that balance then the funds will be returned and the title will not be released. I spoke with the sales manager texted him a copy of the letter in which he said he would give it to *** the finance person, never heard nothing back then today I get another letter same thing still a balance. I called today to Roseville Kia asked to speak with finance, finance mgr or GM the person who answered the phone told me they are all busy selling cars and couldn't come to the phone. This will affect my credit if this is not paid. My service light is on I have only had the car for one month, they will not give a rental if I drop the car off this in inconveniencing me as I have a job to go to.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a brand new Kia Telluride 2020 this past June
I purchased a brand new Kia Telluride 2020 this past June. At the time of purchase, *** a sales manager declined a maintenance package and gap insurance without informing me. He told the finance lady by the name of *** that I declined these packages when in fact I didn't and it wasn't offered to me at the time of purchase s it should be legally. I asked about Gap and she said: "I have it here that you declined Gap insurance?" I said no, please add that in. A couple of days later, I am asked by *** to come back in and sign another contract due to changing my financer to Kia motors. When in fact, he had me sign a new contract removing Gap insurance. I was out right deceived this whole process. I later brought my car in for service thinking I had the maintenance package as promised and at that time I found out I didn't have it, and that *** marked it as declined! I only found out about my gap insurance when I went back in last month to help my dad purchase a car and I asked the finance manager because I had a feeling after the maintenance package being marked as declined, the gap insurance was as well. Had I known this, I could have saved $418 in switching to another insurance provider who had gap insurance. I spoke with the manager *** who apologized for the lack of communication and only suggested adding it on my insurance policy. When I found out that wasn't a possibility and in fact there were only 1 insurance provider who has gap (AAA) and I had to pay a premium, I tried to call *** to ask for assistance and he declined to call me back.
The complaint has been investigated and resolved to the customer’s satisfaction.
Roseville Kia Reviews 0
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About Roseville Kia
The dealership has earned an excellent reputation for providing exceptional customer service, with a team of highly knowledgeable and friendly staff committed to helping every client find the perfect car that suits their lifestyle and budget. At Roseville Kia, customers can expect an enjoyable and hassle-free car-buying experience.
One of the most significant advantages of shopping at Roseville Kia is the wide variety of Kia vehicles available. The dealership has an extensive inventory of new and used Kia cars, including sedans, SUVs, minivans, and hatchbacks, which allows clients to select the car that best fits their needs and preferences.
Roseville Kia is also renowned for its financial services. They have a team of highly skilled finance professionals who can help clients explore different financial options available when purchasing a car. From car loans to lease agreements, the finance team ensures clients can afford their dream cars and enjoy driving them without any financial stress.
Additionally, Roseville Kia has a top-notch service center, which provides highly efficient and reliable maintenance services to ensure every client's vehicle stays in top condition. From routine maintenance to complex repairs, the dealership has a team of highly skilled technicians that can handle any repair or maintenance service.
Roseville Kia is undoubtedly a fantastic place to buy a Kia car in Roseville, California, offering exceptional customer service, an extensive inventory of Kia cars, and reliable financial and maintenance services. Visit their website today to explore their latest car models and learn more about their services.
Overview of Roseville Kia complaint handling
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Roseville Kia Contacts
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Roseville Kia phone numbers+1 (916) 953-7225+1 (916) 953-7225Click up if you have successfully reached Roseville Kia by calling +1 (916) 953-7225 phone number 0 0 users reported that they have successfully reached Roseville Kia by calling +1 (916) 953-7225 phone number Click down if you have unsuccessfully reached Roseville Kia by calling +1 (916) 953-7225 phone number 0 0 users reported that they have UNsuccessfully reached Roseville Kia by calling +1 (916) 953-7225 phone number+1 (916) 783-1000+1 (916) 783-1000Click up if you have successfully reached Roseville Kia by calling +1 (916) 783-1000 phone number 0 0 users reported that they have successfully reached Roseville Kia by calling +1 (916) 783-1000 phone number Click down if you have unsuccessfully reached Roseville Kia by calling +1 (916) 783-1000 phone number 0 0 users reported that they have UNsuccessfully reached Roseville Kia by calling +1 (916) 783-1000 phone numberAssistant Sales Manager
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Roseville Kia emailselizabethd@rosevillekia.com99%Confidence score: 99%Managementscotts@rosevillekia.com95%Confidence score: 95%mattm@rosevillekia.com17%Confidence score: 17%teresas@rosevillekia.com17%Confidence score: 17%Salesdontem@rosevillekia.com17%Confidence score: 17%Salesjamesw@rosevillekia.com17%Confidence score: 17%Operationsterelld@rosevillekia.com17%Confidence score: 17%Salessabrinar@rosevillekia.com17%Confidence score: 17%Salesabelc@rosevillekia.com17%Confidence score: 17%Salesjadonm@rosevillekia.com14%Confidence score: 14%
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Roseville Kia address110 Automall Dr, Roseville, California, 95661-3031, United States
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Roseville Kia social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
Recent comments about Roseville Kia company
On December 26, lia Kia sent us an email offering us a promotion to buy a car, showed a tab to give us the prices depending on the carOur Commitment
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I traded in my 2017 Kia *** for a 2018 Kia ***. The agreement was that I pay one additional payment on the lease of the Kia *** and that would be all I owed on the vehicle. I also put $2000 down for the Kia ***. I received a bill of $1060 for the Kia *** for additional monthly payment, trade in fee, wear and tear and taxes. Kia Roseville was to cover those charges as part of the trade in. I attempted to resolve this with Kia Roseville and they stated they would only reimburse me for the $400 trade in fee. The salesman and finance manager I worked with when I traded in my car no longer work at their establishment. After I traded in my *** I had to go back in and sign the finance paperwork twice. I also had to pay for the front plate attachment even those the salesman at the time promised that he would get those to me free of charge. The navigation chip was also missing when o purchased the *** and I had to go back to the dealership for that as well.