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I went to the Ross store on 75th Avenue and Bell in Arizona today and I found a white skirt and there was no price on it. I went up to the line and there were 20 people standing and the lines were not moving and asked someone if they knew where I could go to find out the price of the skirt. She told me that I would have to wait my turn in line and then I would get the pricecheck. I waited in line for 20 minutes. I watched Anna, the cashier drop one of the pots that a few people ahead of me was buying and she didn't even apologize. She said that the top usually is on there harder. So finally my turn comes up and they call Nelly to do a pricecheck. She comes up 10 minutes later with a blue skirt, looking remotely NOTHING like the skirt I want to purchase and tells me that the skirt is $12.99. I said to her "this skirt looks NOTHING like the white one." So she said "okay, you can have it for $9.99. I was appalled and asked Anne if that was the way that Ross did things, just makes up prices? If that was the case, I wanted the skirt for $7.99. Anne said "Have you ever seen the way the store is? There is stuff everywhere, it is impossible to find anything." How is that professional customer service? I said not my problem. The skirt could have easily went into my purse because it's not even being accounted for. I asked her if they just make up prices? Is that the way it works? Where is the book with the UPC's like any other store would have? Then Anne lost her patience with me and said "do you want the manager?" I said "no, I want you to stop your tone with me." I paid for the skirt and went into my car seething and called the store to speak to the manager. The joke was on me. Good old Nelly who can't figure blue from white answered as the manager. Now I can't even find the corporate office online to complain. It wasn't the fact of the price of the skirt, but what kind of business conducts like that when they "make up" prices for their apparel? I didn't appreciate the way I was treated either. The place is a dump, impossible to find anything on the racks. Once, a friend of mine broke something and we ended up cleaning it ourselves because no one would bother to get us a trash can and mop. Another time, I used their filthy facilities and a cockroach was on the wall. Why do places like these pop up everywhere and why are they shorthanded and hire the RUDEST people...
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Ok, let me tell you about what happens at Ross, I work there and am a front end supervisor, and I ashore you that the management would have all hands on deck if they could. Like any store we have an allotted amount of payroll and based on the size of your store and how many jobs you have a day will give you how many people will work that day. A regular day at Ross will be the morning manager and the cash office plus the cleaning crew (witch is alway two lady's who leave once the store is opened ) and its just is till the store opens. Then my back up casher will come @11 along with the mid floor person ( our store doesn't have a fitting room attendant, just another floor spot) And the mid manger comes in at 10:30. So it's just the two of us up front and someone running around cleaning up after people who just treat the store like ###. Then the women's worker and closing FES comes in @2 and she can be on register but we won't have the last two workers till 5. Those other blue shirt people you see in Ross would be the stock team and there in the back for a reason. So Ross won't give us money to bring on more then 6 people a day to do everything.
I loved it when I started and you have to give this girl a brake, do you know how many times a day I get yelled at by customers for things that are out of my control? Ex. There card won't go through or I can put the return back onto there card? Ross workers are on timers tracking how long it takes us to scan and bag your things, that's why we are so impersonal, because if we get a low score then we don't get hrs the next week. And don't tell me to get another job if I hate it, believe me, I'm looking but there is just nothing else out there.
That does not give an Excuse to be mean rude and following customers around. Acting ghetto or being incredibly rude to customers
I bought my Halloween costume at a Ross Store for under $20 last year and my costume was great quality with an even better price! This year I vowed to do the same because being a full-time college student, I am not the richest person to be able to afford $35+ costumes at your typical halloween or costume shops!
As you all know, Ross inventory is different in all locations. Fortunately I live in the suburbs and within a 20 mile distance there are a total of 4 Ross stores and 2 DD’s Discounts (a family of Ross) within a 20 mile distance from where I live. I visited all 4 of these stores to search high and low for small sized costumes that fit me, and were “unique”. 3 out of the 4 Ross Stores allowed me to try on the costumes which had sensors on them and I was actually directed by the Fitting Room attendant to go to the front to have them take off the sensor for me to try them on. The one store that did NOT allow me to try them on insisted I had to purchase all of them, try them on at home and if it didn't work out/fit I had to just return them. Unfortunately these were the only small sized costumes-just my luck-out of all the locations I visited and I was floored. I had literally gone to the 2 other locations just one day before this experience with absolutely no issues whatsoever. They also caught me at my most poor state: there was no way I could purchase these 4 sized Small costumes just to go home and try on to see if it worked out!
A random lady holding some panties behind me to try on sympathized with me and told the fitting room attendant, "that doesn't make sense-how do you allow panties to be tried on but not halloween costumes?" But what didn't make sense the most to me was the other 2 locations that allowed me to try on costumes with no issue. Keep in mind: I was not at all dressed like a shop-lifter. I wore workout shorts, a t-shirt, and had my wristlet. Not a PURSE, a small WRISTLET. Clearly they didn't believe I was trying to shoplift any of these costumes...I hope not atleast! Anyway.
I had the same issue with the DD’s discounts stores. The location off of Cooper in Arlington, TX had super friendly employees. Once again I was directed by the fitting room attendant to take off the sensors at the front of the stores where they did exactly that with no issues. I was able to try the costumes on but fitting room attendant just made it slower. She counted each accessory item in each costume bag as 1 each.. For example, if in the bag of the costume contained 3 items: 1 hat, 1 dress, 1 ribbon, the attendant counted my items as 3 items right there. So although the fitting room time took 3x as long as it should've-I still appreciated the fact that I was able to try on the costumes before buying them and I just went with it. In hopes of finding a better fitting costume or at least a more creative one I tried the other DD's Discounts which is closer to my house. This one did NOT allow me to try them on and said there was no way at all. I am flustered by this time.
Ross and Ross Family Companies: Your policies and procedures need to be CLEAR and consistent to all employees and customers. How do you expect to continue business with such staggered rules and regulations that are more of just dependent on each manager!? How do you maximize your profits if you are not even allowing them to try on special product? If shop-lifting is the issue-why don't you follow a more strict guideline like that one attendant who did allow me to try on, but counted each item in the costume bag as 1 each?
In my highly reputable area in the city of Suwanee there is Ross where I shop after I watch their TV commercial.But regardless the area with high average income this Ross is messy and filthy. Recently I bought and the next day returned a blouse and pants.The same day I bought 2 Ann Klein dresses (not cheap at all) without trying those on, as I don't consider possible to be barefoot, nor undressed in the Ross # dusty and evidently dirty dressing rooms. A cashier took my return and credited me $ 17.00 in the part of purchasing those 2 dresses. So, I got only one receipt after I've paid the difference between the purchase price and the credit. After I tried the dresses at home I decided I did not like the way they looked on me, so again, the next morning I came to Ross # to return those dresses. A young girl at the customer service took the bag and the receipt. There was another cashier behind the counter, Valentina, who with her usual Russian rude mentality and disrespectful attitude turned to me and commanded: "Check her receipt!" (She spoke awful English, so she could not say the word "receipt" correctly, without sound P). The young cashier began asking me about credit/ And that Valentina came to her, took my receipt and commanded again:" Give her the money she paid without any credit". I had to explain to Valentina that they were supposed to pay me not the difference I have paid, but had to refund me the credit amount which I had not been paid back. But she said that she.could not believe me? I did not want to keep on talking to her, as Valentina seemingly could not understand English, neither could perform primitive calculations. I asked to page their manager. Miss Cynthia, the manager, came up to the service desk in 5 minutes, and during those 5 minutes Valentina continued to repeat that I wanted twice to get the same money from Ross. Ms.Cynthia checked my receipt and the cash register showed her that the Ross store had to pay me the full amount of the credit and the difference, the amount I expected to get. Valentina did not apologized, did not find any word to say "Sorry". I will be telling about my poor experience with humiliation, disrespect and confusion after that fussy return to everyone I know. And surely I will never again leave my $$$ at Ross #. Ross should consider the fact that it is loosing $$$$ by loosing customers. And if they prefer to keep rude employees with no manners, they will be out of business sooner or later. Valentina is a big shame!
Flaunting your high income shows you don't have very much or you shopping at Ross? Wow
u cn al suk ma pixy dik
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All of you should really complain to the top management because the people working at the store level are all part time getting paid the minimum wage with hardly any benefits and working soooo hard picking up after customers who does not know how to put merchandise back in the racks or shelves. Before you all make complaints maybe you should asked yourselves why the store is filthy...yeah your the customers but the people who works at the store level works their ***ss off for minimum wage and top management could care less so yeah complain to them!
I worked for Ross for a total of about 3 1/2 weeks before I got fed up and quit. I worked there as a second job foersome extra spending money. The "little" extra spending money I made was definitely not worth the hassle. Between getting paid minimum wage, the store always understaffed, dysfunctional management, and work load, late hours I said "screw it" and quit. These stores are always understaffed And never have enough people for the work load. Many times I would be the only cashier at the front, and also ha do their duties like retracting returns. Ceaning registers, and pitting hangers away, as well as pulling shelves if I happen to be "in between" customers. It was a nightmare. This is one of the reasons why the store is constantly in a cluttered mess. Customers throw shoes all over the floor and clothes all over the place that they don't want. Bring cart fulls of clothes and only end up purchasing one outfit (meaning we have to put back the other 20 pieces you didn't want) it's almost impossible to complete your tasks before your shift ends. You should be blaming your other fellow customers who are too lazy to put stuff back, or the executives who are too cheap to hire enough help...The store I worked at was opened until 11:30 at night. A clothing store. Meanwhile all the other stores in the plaza have been closed for at least 2 hours. I absolutely hated working There.
Cashier jasmin, was really rude. Didnt say hello or anything. It seem to me she was in a bad mood, but its not our fault. Very rude, no customer service at all.
I've shopped at Ross at Briek Creek Raleigh NC for over 6 months and i've never seen other shoppers wreck a store as bad as this one. I went to the ladies room and someone took there fingers and but poop on the wall, now do you really thing a employee would do that, no because they would have to clean it up. I've also seen many time where people let there kids run a mock in the store and they knock over items and move items and the parents don't yell at the kids. I've also seen people who fill there carts up with items and then leave them in the store for the associates to put back. There has been times when i seen other shoppers put items over and over again in wrong places. so the employess have clean up after them. I see employees walking the floor and cleaning but when they have to go up front to ring people out, i understand why the store is not clean. We just need to give the associates a break, and its almost christmas time and the store is super business, just think wouldn't they like to be shopping like us then working in a store.
I work for Ross. I won't complain about how low the managers treat the employees or the poor pay, dirty store, bathroom etc...but I will complain about the customers. I work back in the fitting room and get so tired of woman that wears a size 14 or 18 bringing back size 7 and 9 Jr's blue jeans. They come out and hand all 8 to me and say, "I don't want any of these, they didn't fit!"...well dud...go to the right department and get your clothes, then they WILL fit.
Then I get really pissed when they return with 8 more, this time size 11 and 13...for heaven sakes...learn the size you wear. I have to put all of that stuff back on the floor, just because of stupidity. Oh yeah, I forgot about the ones that come out with the clothes all balled up and push them in my chest and say I don't want any of these...hell, were they balled up when you went in with them? I know what you are thinking..."It's your job! sure it is, but still show the fitting room lady some respect.
I would like to know where some of thoes people work and come to their job and act "uncaring" such as going into a bank...open an account with one teller, then turn around and close it at another teller, oh, maybe repeat this a couple of times. Do you think the teller would like that? Well I could always say to her...it's your job! :)
If you're mistreated and can ONLY complain about customers you deserve to have horrible customers.
I've worked for ROSS for a year & a half already. I've been in the fitting rooms, sales floor and as a cashier/front end supervisor. I've witnessed my fair share of rude customers. I'm sorry that corporate only gives our ROSS store a certain amount of hours to distribute amongst it's 50 employees. I'm sorry it seems like we have no cashiers. If you want something so badly you'd stand in the line, don't come up to complain about the line when you chose to stay there for 30 minutes whining about it. Don't get mad when we ask you to "please remove your hangers" we have a hanger rack that says "for a faster checkout please remove hangers" it not only helps the cashiers it helps you too. As for the fitting room, IT'S STORE POLICY THAT YOU HANG YOUR ITEMS ON THE WAY IN AND OUT. Don't ask us 20 million questions about why you have to do it. Just do it. Do you ask the people in the mall why they want to know how many items you have? Do you question how they do their job? The people in the fitting room aren't just standing there counting items, they have to organize their rack from ladies all the way to kids. So when you come out its best to hang your items back up. Don't throw your unwanted clothing in our hands or place your disorganized items onto a neatly organized rack. As for the restroom, if you don't like the way it smells then have a talk with the customers that go in there. We aren't the ones who smear crap on the seat or stink it up. We have to clean it. For the females don't leave your dirty tampons or pads laying out in the open trash can, flush the toilet. I don't want to open the door and see poop floating around or see drops of pee on the seat. I'd like the restroom to be clean too, I don't want to have to do my job plus clean a nasty bathroom that y'all messed up.
When I'm out on the sales floor and you see us picking up clothing from the floor and fixing the hangers don't come behind us and mess it up again. Don't take an item off of the hanger then throw it over the railing because you didn't like it. The store is a mess because of YOU. Shoes are every where, what is so hard about placing the shoe in the correct spot you got it from?
When it comes to the jewelry counter we don't have a person who stands there 24/7. You see us with a line so don't get huffy when you don't see us jump at the opportunity to help you, believe me we would love too. But are you really going to buy those 24.99 earrings or are you just wasting my time?
Also, when you have a return please have your receipt ready. Don't hold up the line. When you don't have a receipt, please have any form of ID ready. Don't get mad when we have to give you the current price it is for now. Take that up with corporate. You yelling at us and telling us that we're stupid isn't going to help. Yes, we have stuff that is marked down to .49 cents so don't tell me that you've never seen anything that cheap here. I've seen plenty walk out of ROSS with .99 cent goods that use to be 17.99+
You can't return LINGERIE WITHOUT THE PRICE TAG ON. No one wants to wear your dirty lingerie after you've worn it. Don't get mad when we tell you that a description doesn't match your item and that you have to take it back to the Ross you got it from. We aren't trying to make you feel like a criminal. Just simply doing our job. Don't get mad that we have to go back and forth from the return line to the purchase line. Don't get mad when we tell you that the purchase line is on the other side, clearly we have signs for a reason.
Don't tell us we need more cashiers, we obviously know that. I can't snap my fingers and have more cashiers. THERE IS A PROCESS. Did you go to your job with out filling out an application and doing a background check? Didn't think so. If we had more cashiers we would've called them to the front 15 mins ago when we saw the line out of hand. Managers are usually the ones who are on the register helping us because we have no one. They could lose their job for doing so because they're suppose to be on the floor managing what goes on out there. It also helps if you don't come up to the register saying you need a price check just for us to go find it or something similar then you get mad about it because you don't want if for that price. Don't question us why one item is a lesser price & another item which is the same is a different price. We have different trucks coming to us Monday-Friday from different companies who price their stuff differently. No I can't give you the cheaper price for those shoes or clothing because the SKU doesn't match. I won't lose my job because you want an item for a cheaper price when the price is already CHEAP ENOUGH.
AND FOR THE PEOPLE WHO LIKE FIVE FINGER DISCOUNTS, PLEASE DONT COME BACK.
You taking 300 dollars worth of stuff goes against us, our inventory, to the people who actually want to buy those things. You taking socks, clothing, etc takes away from our pay raise at the end of the year.
STOP SCREAMING AT PEOPLE. It only makes you look like an [censor].
It’s not MY job to do YOUR job! Your cashiers are on the payroll and they can remove my hangers. Unless I’m getting paid to do it, I won’t be removing mine.
In fairness to their employees... 1. You can work for WEEKS without a paycheck if you don't ask your manager for your first check. 2. They change schedules without notifying employees.
I'd be pissy and rude, too, if I was treated like crap.
I'm have noticed so many of the employees are being treated like [censored] and the head manager needs to put a stop to it.
I am completely lost into why I just walked into the Ross on the Northside of Pueblo Co and before I could get past the registers I was told to leave the store. I mean I walk in and stop to look at the men's fragrance rack and when I look up there's a female Ross employee standing right up on me so I say "hello" she rudely said "You need to leave " . There were all kind of customers standing there checking out at the time so I was confused as to why she was telling me to leave. So I said " Escuse me but why are you telling me to leave ?" She simply says again "You need to leave " so I ask" Why " she then calls security. Now I'm standing there with security and their Ross employee yelling and telling me to leave the store. I again ask " why do I have to leave ?" She continues to say leave the store. At this point I'm so confused and embarrassed that I begain to leave. As I get to the door I turn and tell her " There is no reason for you to make me leave the store and for you to make me look like a criminal and embarass me like this" the then yells at me again and says maybe you will learn to stay out of this store. I've never been accused or charged for theft or been trespassed or asked to leave any sore my whole life. I think I deserve a reason or a apology from this store and it should be done in front of all the customers at the store at that time. I know that's impossible.to do but come on now these people look down on me because this employee wrongfully made me out to be a criminal. I should have made them call the police so maybe instead of the employee accusing me of being kicked out of the store at one time will be proven she was sadly mistaken and maybe next time she will interact with a customer with more respect and not just jump to conclusions and accusing someone mistakenly and so rudely and embarrassingly. I'm so mad right now I can't believe this happened. I totally agree with not allowing a shoplifter into your store but to assume I'm one with no reason at all makes me not ever want to shop at Ross again I almost want to make a sign and protest against this store and all others. I'm a waiting till Monday to call corporate and see how to get this resolved became I have shopped at Ross for years and love to shop there but now I'm afraid to go in there anymore because I don't want to ho through this again. I have spent thousands of dollars in this store and this is the thanks I get for choosing to shop there. I could never refer anyone to shop there due to this incident. I just hope corporate can do what's right and gain my respect as a store again.