Ross Dress for Less
Reviews and Complaints

I just don't understand you people. All you all do is come in our stores trash the place act like ###s. Think you are better then us. let your kids run wild and rip open toys. bring food and drinks into the store even when the sign in the window says not too. you also rip open packages of socks underwear because you need to know how it feels. take off your shoes and feel your own socks drop your pants feel your own underwear and you will now know how it feels. Get off your phones when your in line so you can hear the sales associate when they say hello . Stop being rude. Come into my store and you will be treated as you treat others . If you don't like it go shop at Walmart or Bealls outlet. Oh and stop asking for a dam discount because the shirt or pants or dress u want to buy has a little dirt on it because you dropped it on the floor. I give u a discount it will be sold as is to where no matter what you cant return it at all even if it falls apart in the wash.

I was recently hired on at a Ross near Dallas, and I would like to warn anyone considering a job there. If you're thinking about applying, don't. If you've gotten a call for an interview, keep looking.

First of all, Ross is an extremely cheap company. I guess that's to be expected to a certain extent, but they're also very misleading. I applied for a full-time position and wasn't informed that it was part-time until i got to the group interview, which they didn't tell me was going to be a "group" interview. I get paid barely minimum wage (2 dollars less per hour than my last position), they will not allow any part-time employee to get any more than 25 hours. They promised me that i would get very close to that every week, and right now i'm lucky if i get 15 hours a week. I was thinking/hoping that this was just due to the training schedule, but no. The regular employee's, who have been there for 6months+, have had their hours cut down to 4-8 since they hired on more people. They hire way too many employee's, because they know/expect that at least half of them will quit before their 90 days is up. They also told me they were hiring me part time, then when i got to orientation, they made me sign a paper stating that i knew it was summer-seasonal. None of us knew that until they put the paper in our faces.

Aside from being cheap, and misleading, the management staff is terrible. I have had absolutly no one-on-one (or group for that matter) training. They give you no training, and then talk to you like you're stupid when you don't know what's going on. I am extremely good at customer service, it's what I do. My customers love me, even when I am obviously frazzled by a new POS system, and my manager is belittling me in from of them. They always sympathise, because even the customers can see that this woman is horrible. She talks to you like your 10 years old, very condisending.

I have 3 interviews lined up for a REAL job next week, and hopefully i'll never have to set foot in ross again. Do not work here. It is in no way worth it. The only way it could possibly be worth it is if you are a homeless person who is desparate. I likely wont even shop at Ross anymore. I'm taking my business to TJMaxx...

Beware! You don't ever want to shop or work there! Since they opened up 6 years ago, the incompetent managers & "in-crowd" of lousy employees; are well-known for rampant retail misconduct (lying & stealing), having a bad reputation for supporting racism, wrongfully terminating hundreds of good employees due to gender discrimination, and enforcing job discriminatory policies to stop the hiring of African-American men, or failing to keep many of them employed as long as the female co-workers! Many of the bad employees (mostly lazy & inexperienced women), who've managed to stay on during the 6 years (by sabotaging other co-workers), are no quitting at Ross, and trying to get hired at The new Sams/Walmart in Aiken; due to the same reasons that have unfairly kept them employed! Many people in the community feel that these unscrupulous Ross employees should not be hired anywhere! Because, it's not fair to the many good employees, who have lost their jobs for no reason, and truely deserve to be employed by stable jobs to support their families!

I was an Asst. Store Mgr from July 2012-April 15, 2013My employment was . terminated for using an Area Supervisor's Time & Attendance login to edit my time. The only two instances I recalled were 4/4/13 when I forgot to clock back in from lunch & on 4/11/13 when I was at WalMart on company business from 11:30pm until my arrival to the store around 2:15 pm.

I wasn't aware I could get fired for this: a borrowed Area Sup. used another's network, email, StaffWorks, Time &Attendance, even alarm codes while he was a borrowed associate in our store. But because the associates were not aware that I was using it, I was fired. My time was not falsified in any way--my FES can confirm I'd forgotten to clock back in from lunch on 4/4 & my AS can confirm my phone call to him & arrival with WalMart bags in my hands on 4/11.Rep

Other occurrences were brought up from March, February & as the HR Rep said, "I could keep going". When I asked why they were just now being brought up, the response was that they'd seen me add vacation time to my timesheet for Saturday under my own #'s & began to look into other edits. But I did this on Sunday morning because as opening MOD, I had to run payroll. I was told this was one of the very few times I could edit my own time, so I used my own login.

Why would something permissible trigger them to begin "digging" (for lack of a better word)? The DM & HR Rep claimed their visit was so the DM Could walk the salesfloor with the SM (which she'd just done last week) & s the HR Rep could talk to me about "how things were going & if I was okay"...that they'd just happened to be at another store together, etc. But at 2pm upon my arrival, the SM was in the office (and had been all day) & as soon as they arrived, neither of them asked to see me or speak to me. Instead, they went straight upstairs with the SM For quite some time (close to 2 hours, if not more). I believe their initial intent was to inquire about him leaving the entire change drawer out at closing Saturday 4/13/13 (which I promptly reported via email the next morning) and to investigate the Alert Line call made regarding the SM giving his keys to an MOD+ The week b efore & her losing the bay door locks. The door was left unsecured most of the day until an SPS alerted me of it. The SM gave me direction to put screamers on the bay doors & the lock from the trash compactor overnight. These are both considered "terminable", but I've never heard of editing my own time as such. Had I known this, I certainly would have never done it. I assumed since I wasn't falsifying my time, that it was ok. In fact, I asked the HR Rep if I'd used my own #s to make these edits, would I be being terminated & she said no that it would just be a corrective.

I feel that if this were an issue & that the SM was supposed to be monitoring edits weekly, it would have been addressed way before now. Also, I would be remiss if I didn't point out that the negative action took place only after my initial complaint to the DM regarding the SM on 3/2/13. I also notified the HR Mgr & DM during their visit with me recently that I felt I was being retaliated against & asked that it stop immediately.

I have documented evidence that clearly shows a link between my complaints, other behavior that I believe triggered the retaliation, & and the retaliatory behavior presented by the SM, DM & HR Rep. This would include being denied a transfer to a more desirable location, job shift reassignment, and other changes that have adversely affected my employment at Ross since the SM's arrival.

I am requesting that my termination be reviewed & overturned. If necessary, I am prepared to file a case with the Labor Board should they not take the necessary action.

I currently work for your retail store in Lake Worth Texas .I feel discriminated against.I am a 37 year old caucasian an i work with Hispanic lady's .I don't understand why they get to work longer hours than me is it because i am white.When went for the interview the store manager told me they needed a manager for the apparel part of the store but at first i would be working in the stock i have about 6 yrs experience working at a big retail store .Tell me why i am still in the same position after 3 weeks in something i was not hired making $ 7.25 an hour an not. Worked over 6 hours there is no way anyone can make a living on those short hours an so little pay.

i work at ross have for long time pay sucks and i do alot and store manager john don't know how he got to be manager cause he don't know how at best should be a stock lead, customers have said that john the store manager has been on register and had a line and leaves and don't come back while there in his line to check out moves another girl up that was lead up to management and they claim if u in management no outside friend ships with other associates and there that cpmpany says they would hire within first both ###

I was an employee at Ross in Port Arthur, Texas. I resigned from Ross and my last day was December 14, 2012. On my last day at work I was verbally attacked and threatened by a male employee, the loss prevention employee. The incident occurred in front of customers, employees and the store manager. The store manager did nothing at all but laughed. I was scared and shaking from the loss prevention employee screaming and cursing at me for no reason at all. He kept calling me little girl and asking me if I hear him. He screams and shouts "F*CK ROSS, F*CK ROSS, F*CK THESE CUSTOMERS." I did not yell or scream back at this large statured and size man. I'm a female, little frame and this male named S loss prevention guy, is screaming and yelling at me. He walks up to me like he was going to hit me screaming. he then threatens me by saying "You hear me little girl, you hear me, oh you don't hear me? I CAN SHOW YOU BETTER THEN I CAN TELL YOU." After he says that to me he then takes off to the back of the store towards the break room walking very fast. The employee tells me he is going to call his "people" to get me when I get off from work. I'm really scared and shaking. Nobody is saying anything to him, not even the STORE MANAGER. The STORE MANAGER does nothing but laugh and walk off. I was crying and shaking and scared for my life that I just hurry up quickly and clocked out and left. I was so scared for my life. I didn't know what S was going to go do or get but I left quickly before he came back also the STORE MANAGER did not have my back. Nobody at all did. I didn't know if he had a gun or weapon that he was going to "SHOW ME BETTER THEN HE CAN TELL ME". Something needs to be done. Please contact me. He should not get away with this or the store manager.

I love shopping at ross and it usually i like to take my time and shop around. It has been several occasions that i need to use the restroom or i take my daughter and niece with me and they need to use the restroom. One experience that upset me was my two year old niece had to use the restroom and i asked and they said they don't work but you can go in, we went in and they worked but there was no toilet paper or paper towels anything so i asked is there any toilet paper? i was rudely told that's why we told you they didn't work! wow i guess they can't tell the difference. I don't see the point of not letting customers use the restroom we buy stuff from there we are the ones that keep that store open if it wasn't for us shoppers they would not have a job! Can they even do this? now i try to avoid this store

Ross stores are known to treat their employees very badly. Corporate talks about, "This Code of Business Conduct and Ethics (“Code”) contains general guidelines for conducting the business of the Company consistent with the highest standards of business ethics. This Code should be considered to be a minimum standard." This is very much the opposite of how things are being run! One person's complaint seems to be ignored and even laughed at by management and HR's. I don’t believe it is a coincidence that most stores are run the same way. I believe a lawsuit brought forth by everyone who has been wrongfully mistreated by this company, from presently working there and those who have worked there before would not be taken as a joke and would bring justice to all. I am not a lawyer, but I am an American who believes no one should be treated this way, that’s the reason we have Labor Laws. This has nothing to do with, race, age, or sex. It is simply employee's being mistreated by management, and there actions applauded by corporate as long as the revenue is high and cost kept down. This is not the early 1900”s! Let us unite and do something about it. If any lawyers or you have a lawyer as a friend or family, be kind enough to inform us of what to do next. It would greatly be appreciated by all. This is how America was built, and reformed, by people coming together for a better tomorrow.

today me and my family hade bad expeiance at ross, my complaint is regarding the shopping cartes, why can a custemor cant bring out the cart to its car whene we are bying havy objects that are sold at this stoer, i think there are lassy employes that dont want to pick up tha cartes like every other store, if ross dosent want to satisfy there custemors then ross should close its doors!having familys like min wasting hundendes of dollars for such bad servis, verry desapointet with this store.

This store is the reason why teenagers shouldnt be managers. I came in today to buy my nephew a birthday gift with my wife. The store is a complete disaster with employees running a muck. There are open cosmetic items and open toy boxes. As I was browsing through the boys section, I noticed the security guard, who mind you, is about 4 feet tall, socializing with the cashiers. How is this person allowed to guard a department store? Nevertheless, I continued to shop and found my nephew an outfit. While attempting to get in the tremendously overwhelming line, I noticed that there were only 2 cashier stations open. The rest of the employees were socializing and being completely unprofessional. I had the same experience as the other person who left a review for this store! The asian cashier was yelling for customers to come down to her station. As a customer, one would assume that employees should treat their customers with the utmost respect but apparently, this is not the case for this store. As the "manager" Melissa rung me out, not once did she acknowledge me or try and compensate for the lack of help she has. How is this person even a manager when she has her employees socializing with the security guard when someone should be stationed to the other cash wraps? As I scanned my credit card and awaited for it to be authorized, a very tall African American employee came and approached Melissa in a sly manner. It looked as if they were teenagers in a cafeteria room awaiting for privacy. Purely unprofessional and I do not understand how this store is still operating with managers like melissa and the security guard running the place. I understand that stores like Ross, Marshalls, and TJ Maxx are discount stores but nevertheless, it is a retail store that should be run ny highly trained professionals and not young teenagers or people. My wife and I are completely appalled that this store has been operating for nearly a year. I do not plan on returning to this store and I hope that the district managers for this place finds replacements for the unexperienced and unprofessional managers and employees. As the previous ccustomer said, this should be a flea market and not a retail store.

Hello,
I had the dis-pleasure of shopping in store #1497 (South Elgin, IL). My purchases consisted of 5 large ceramic flower pots, 3 ceramic rabbits, and a queen sized comforter, and a hat. The manager Jorge (associate # 816534) asked me if I would like bags for the pots. I said no knowing that I could arrange them in my vehicle without clanking or breaking. He at no point in time stated that I was not allowed to take the shopping cart into the parking lot. It was not until I tried to exit that the alarm went off because I was trying to exit the store with my paid for merchandise. I returned to his register to confirm with him that I could not take the cart outside. He said “no, I thought you knew.” I replied “no, I have never shopped here before and this will be my last time.”
Assuming the customer is aware of your bizarre policy and poor customer service is not acceptable my standards. During my transaction he could have stated the policy about carts because very obviously I do not look like an octopus. How in the world did he ever think I could get this stuff to my car?
Then as I tried to exit the store again I found that Jorge failed to remove the security tag from the comforter. And no point in time did Jorge display any sense of customer service skills. He didn’t even apologize for his inconvenience. Being that he is a manager I would expect more from him. If it was some kid I would just think he’s inexperienced but a manager acting this way. I don’t think so.
I don’t need to spend my money somewhere where I am going to get treated like crap. I can stay home and get treated like ### for free! Hope this way of doing business works for you. I will no longer be doing business with you.
I hope you enroll Jorge in some management classes and teach him how to work with people.
Good Luck!

I work at Ross and it has become bazaar and macabre. I think they are going to kill all the older women who are the only ones left working hard and showing up. The reward for that is nothing but pressure to leave by horrid impersonal scheduling, forced by under staffing to work three jobs at once and then cleaning the whole store at close. The longer you have been there the more they try to get rid of you, costing them more an hour from a worker's tiny yearly raises and they can get paid by the State to replace you with ex-cons, special ed and special needs associates who frankly cause everyone extra work. I work the Fitting room and on a busy Sunday with our extended hours open until 9:30, short staffed with no one working the floor, I am constantly processing boxes of underwear for the backed up stockroom, straightening the toy area, pet area, bra & panty area, glassware, even as far as juniors tops with non-stop people fuxing in and out of the fitting rooms, never missing hanging the 1 - 8 items on the bar to 'count' them. l then was left to pick the whole place up with just an assistant manager and two prima donna head cashiers who specialize in non-essential busy work while the floor worker[s] break our balls in double time trying to make the place perfect after cleaning & working hard all day long.
I hurt so much, all the time, I can no longer sleep and am in a constant state of exhaustion. I wake up all night long with leg pains and knots forming in my calves. They took our cushioning floor mat away last year, because it looked messy, so there seems no getting used to the constant hardness of the floor.
Almost everyone is part-time and that means at times locking us into no more than 12 hours a week scheduled, to then be available 12 hours a day/night, 7 days a week for call-ins. You never know your next weeks schedule until usually Thursday, so there is never a chance to ever make appointments or ever go away or frankly to do anything. Days off are purely recovery days, you just lie in shock. The specialty treatment for some is astounding, building our schedules as disoriented leftovers after friends are catered to. The amount of accidents is also astounding and come from unsafe conditions and being over worked. We have 4 out of 5 managers severely hurt, long term.
Ross is a prime example of corporate greed and unashamed to follow the Walmart example of how to abuse their work force, giving no benefits or bonus, no usable healthcare, no regular days or schedules, open abuse by customers treating their workers like criminals while we see people steal all day while they do nothing; a lawless land catering to cashing out all the funds accumulated by illegal immigrants who destroy the store daily with total disregard. Not to mention the abandoned masses of undomesticated children swarming the store daily and nightly. I fear for America's future.

It took me sometime to deiced if I would report to my local store or if I even had the place to say something. I attempted to speak to a manger of the store (#14) but got a rude lady who showed no concern. Point is I over herd one of the managers, in Spanish say "dejar que el sudor de mono" (let the monkey sweat) to the security guard in reference to the new African American supervisor. My jaw dropped and my daughter herd it too. For about six minuets while I waited by the carts with my daughter for my neighbor to get her things purchased, I witnessed them laugh and degrade him in Spanish. The young man, Nathaniel is his name was swamped with the regular mile line long at Ross, he even turned around and asked the manger for help, called for service via the loud speaker, while the two jerks snickered and spoke down on him in our native language. I say our because I am a latina and proud; but my 13 year old daughter herd this a witnessed racism in a sad and unfortunate way. I'm 100% sure Nathaniel was oblivious to the banter happening behind him because he was focused on the customer in front of him, rushing to "over ride" something for another cashier and I know he primarily speaks the English language. I've held conversation with this young man to the point we discussed San Diego, where he just relocated from and he was very well versed believe me. I literally thought I was on "What would you do" with John Quinones...lol all jokes aside, I would have failed because I did nothing when I should have. I should have spoken up because no one deserves that blatant disrespect and they were getting joy out of making his job harder. To attack his character with racial slurs while on the sales floor with no regards to who is around is appalling. I am at that store atleast twice a week, every Tuesday with my client for senior Tuesdays and always through out the week with my daughter. I have witnessed Nathaniel wither from a happy, eager cashier... to the regular run of the mill ill tempered Ross employee with -in weeks of his new employment at Ross. My daughter bought the incident back up and it showed me she was affected by this. So were writing this together. if you ever go to Ross on Pacific Coast highway store 14 in Los Angeles, go see Nathaniel, hes such a joy to talk to and gentlemen. Let him know you read this and there are good people in LA.

This Ross store was in Dublin, CA. My mom and I actually intended on first returning the perfumes we bought less than a month ago and then browse the store for some clothes for an event she'll be attending the following day, but since this visit was so unpleasant, we actually feel like never returning to this store anymore. We've been shopping at this store for five years or so and have never encountered problems with the service. Today, the cashier that assisted us was rude, and told us that we couldn't return the perfume, because we didn't have the price tag on but we had the receipt. The price tags were off because it was meant as a gift and normally those are taken off if the price shows. Their store policy states that the product should remain unopened and a receipt is necessary if exchanged or returned. The cashier, Ashlee, said that it was store policy that the price tags HAVE to be on and that she couldn't return it. She opened one of the perfume bottle's containers and called the police officer, Joe, to restate what she had just said. Before we let it go, my mom nicely asked if they could point out where it says in print that a price tag is necessary, but both Joe (police officer) and Ashlee (cashier) couldn't find it, so they called another Ross representative to deal with us, his name was Admir. He told us the same things Joe and Ashlee already stated, the items can't be returned. Admir then proceeded to open the other perfume bottle and saw that everything was still together yet still argued that a return wasn't possible. My mom kindly asked if they could double check, and Admir replies with "I'm 100% sure we can't return it for you. But sure I'll verify." Both cashiers, Ashlee and Admir, we're the ones that opened the perfume bottles and claimed that part of why the return wasn't possible was due to the bottles being opened. When Admir left to "verify" something that he was 100% sure of, we waited around 15 almost 20 minutes, and decided we were just going to file a complaint instead of wasting our time at this store. Admir wasn't able to return to us. The police officer, Joe, was the one who told Ashlee, cashier, to give us a voucher that we don't intend on using since we don't want to return to this store. Bad service due to rude employees and store policies aren't made clear for the convenience of customers.