Ross Dress for Less review: worst place, rudest people! 100

In general Ross stores are terrible but that is not the fault of the employees. The management uses only part time employees to save money and then they require the impossible of those employees. The disrespect of employees by the management reflects in how the employees treat the customers.
Support fair treatment of employees by refusing to do business with Ross stores. Pay a bit more to shop in stores that are managed properly. Put these unfair money hungry animals out of busines because they treat their employees like slaves! The store where my wife worked hired 16 new "part time" employees and one week later 13 had quit... You cannot expect a good atmosphere in stores that have this kind of problem.
Really people - just to save a few dollars on clothing you will support unfair labor practices? Everyone wanting that almighty dollar - in doing so, people are defeating the Universe. Shop where customers and employees are treated fairly and do not do business with Ross or stores like this.

I have been in many Ross Stores. I have had personal complaints on cleanliness of their facilities. I also can't handle their lack of organization. I can go complain to a higher authority when there are clothes on the floor that always seem to block my way or I can pick it up which only takes a second and put it back on the rack! It's obvious that we are all there for a great deal. Are people so lazy and inconsiderate to pick up what they drop or pick something up that has fallen? I know "It's not my job!" I'm not saying that it is, but it is your duty to clean up your own mess! As far as you Mothers who dump their babies diapers on shelves, and in parking lots, YOU WOMEN ARE DISGUSTING! Let's not forget the mothers that let children run around tearing up things that people may want to buy. Put a leash on the animals that you are raising. Even with my own complaints I always stopped and thought about why I'm there and that is - I want my kids to go to school with name brand clothes and shoes and maybe I don't have the money to go pay $100.00 for a pair of jeans for my daughter this month. Well I know Ross will be there to bail me out of a financial bind when I need them. So to all of you that just can't seem to be pleased with a great deal maybe you were already having a bad day before you walked through Ross's doors.

people who work there work for a minimum wage - you get (ross) what you pay for.

Just a few days before seeing these complaints today, i was just telling my sister that the staff at Ross are one of the most unfriendly people i have met in a shop. They have not been openly rude to me. I think i only remember one that treated my inquiry in a manner i considered rude. but in the overall, i just get this feeling of unfriendly and unhappy staff. This does not bother me really since they are not being openly rude. i just pick what i want, pay for them, leave and forget about the unfriendly staff. But on the other hand, i have noticed that that their male staff at the checkout counters are usually quite nice and helpful. I have encountered about three in different locations that were quite nice. They have smiles on their faces when attending to you. They apologise when they take a lot of time doing a price check. Most staff that I have encountered with attitudes are women, which is such a shame.

I worked at Ross, so I can understand what you are saying. However, most of the disagreements are valid. Ross is understaffed and their workers are underpayed. If more staff was hired, the clothing would cost more. I have worked in a fairly large store, with about six employees per night shift. The store closes at 930, yet if we leave before eleven we are lucky. We are usually there until midnight, cleaning up messes. Even when we have a staff of about eight, cleaning the store as the day progresses, it is still a mess. CUSTOMERS pull clothes off shelves and put them everywhere, including the floor. They let there kids run around unattended, leave their dirty shoes on the shelf, leave diapers in strange places, and obviously cannot figure out how to flush a toilet. I worked at two different stores fro two years, and twice, someone urinated on the floor. People who shop at discount chains are either saavy shoppers who are looking for a bargain, or low-class, trashy, uncouth people. Most ross employees make 6.50 an hour. They work constantly, you've seen the lines, for eight hours, with two fifteen minute breaks and one lunch hour. I admit that many are rude, as are many people in America, but I most certainly am NOT rude, and it never ceases to amaze me how many customers got unpleasant attitudes with me. I am helpful, and truthfully, we do make up prices, and magagement supports this, because it helps the line move faster. So here's a little hint. If you are nice to the employees, most likely, you will get a pretty good price. The money doesn't come out of our pockets, so it makes no difference to us. But rude customers definitely get quoted higher prices. Perhaps you'd be better off at the mall, instead of ruining someone's day.

I have worked for Ross for over 22 years and I have encountered many frustrated customers. The fact is that we clean our store every night after the last customer leaves. The store is also cleaned up before we open the doors for customers. We do not throw things on the floor, we do not break things and leave them on the shelf, we do not open packages of underwear and leave them hanging over the display. I spend my entire day cleaning up the mess that is left behind by the customers. As for the restroom, it is cleaned every morning and some days we have to close it within an hour of opening because some customer missed the toilet and it is now unusable. No we do not have a person who cleans the bathroom after each customer, people use our restroom and leave it in a condition that they would not allow in their homes.
When we do a price check it takes a few minutes to locate a like or comparable item but the first thing the customer asks is "how long will it take?" they have no patience.
Everyone thinks they should be the exception to the policies regarding having a receipt, keeping merchandise longer than 30 days, or returns that require identification. The Ross policies are printed on the back of every receipt. There is a large poster stating Ross policy on the wall behind the checkout registers as well as a decal at every register.
If you want Nordstrom service shop at Nordstroms. We get paid minimum wage. Most are part time employees with no health benefits and most are young with no previous retail experience.
We really do want your shopping experience to be a pleasant one but we also ask for some participation on the part of the customers to treat our store like it is their home, it is for us 12 hours a day 7 days a week.
Let us come to your house and open your drawers, throw your clothes on the floor. Break your dishes, open all the boxes in your cabinets and make a mess in your bathroom both in the sink and on the floor.
Try to remember we are people and don't treat us like we are garbage and try not to turn our stores into garbage as well.

Ross stores are a great place to find great bargins. It's the idiots that let there 15 kids run wild in stores and don't have the decency to pick up after them. I would love to go to some of these customers homes and see exactly what there living in. True filth and no regard for thier family. Wake up and get a life and stop complaining about shopping at a discount store. It's a discount store you idiot's!

i work in retail, part time...i really believe it should be mandatory for people to work retail once in their life...then theyd shut the hell up about how stores look messy...the employees are dealing with putting out the merchandise, helping the customers find stuff, ringing on registers, handling phone calls( yes, some people try to shop by phone) and also have to deal with managers who cut costs by only staffing the minimum they can get away with...and all this for minimum or slightly higher... my biggest gripe? people who open underwear and athletic sock packages and then toss them... its a pain in the ### to try to get them back...and if you dont know what socks and underwear look like when theyre in a CLEAR package, you really are stupid...

I've been working at Ross for over 8 years, I understand where most of you are coming from. If you haven't worked at Ross or any retail store, you wouldn't know how to work in an establishment like this. Yes, it is the manager's responsibility how to manage your associates, but how about managing the 100's of customers that come into our store day in and day out? Again, this is "retail, " this isn't Macy's or Nordstroms where your paying to get serviced. Ross is shopping for bargain, people who can't afford to shop at Nordstroms or Macy's, people who are earning minimum wage, people who have kids and grandkids, people who are budgeting their lifestyles. If most customers put merchandise on the right rack, or pick up merchandise that fell on the floor, keeping their young kids by them not running around, having a little bit of patience, this would make your shopping experience so much better. Yes, most Ross have a budget that they have to work by, most of the time we are understaff. That is because if we were to sell the merchandise at a higher price, we would not have any customers. Consumers like yourselves complain having to wait in line or how the store is such dissaray, that is what your asking for. If you don't like shopping at Ross, there will always be more that love the bargains.

The only advice I can give when your shopping at ROSS, is to have an open mind, give yourself time to shop, and maybe shop the days that aren't so busy. The most busiest days are Tuesday, Saturday and Sunday.

What most of you that think the merchandise smell, we recieve our merchandise M-F. All the merchandise that we recieve comes off our truck new, still in their original packaging. Again, if you never worked for Ross, you wouldn't know.

Ross is an off-price retail store. This means that our buyers, bargain hunt from other retailers like, Macy's, Dillards, Walmart, Target, Outlet Stores, closing stores, etc...Our buyers buy them when most of these retailers couldn't sell them at their original price or clearance price, or when they have a huge inventory on items that couldn't sell.

If you have any rants or rage about shopping at Ross, I will be free to answer any questions or comments. I know that I will be an employee for life.

Ross is an awsome store! I live in Apopka FL and all the ROSS s I've been to are well managed and clean. I am truly sorry that all of you have had such bad luck at them. They always have good prices and cute clothes.

everyone is just dumb. if you dont like a dirty store DO NOT DIRTY IT it is Us the CUSTOMERS who go get something and 4 isles down decide we dont want it and just place it anywhere instead of putting it back. we walk in there eating and instead of holding on to our trash throw it on the floor thinking its ok no one saw us. grab shoes try them on and then leave them laying on the floor. so maybe you should consider the employees that work min. wage to provide for you and pick up that pair of shoes that didn't fit you. or wait tillyou go outside to throw your candy wrapper, if its to much to ask and you cant stop being a pig well dont go there anymore. we all make the mess so dont complain just like me at home my husband complains about mess but then he makes it. him and my kids take off clothes and just leave it on the floor, eat something and leave plates anywhere and try to hide candy wrappers under the sofa and when i catch them they say "i will get it in a bit " but never do... and no matter how many times i clean and pick up it just keeps coming back over and over again. but hey that my part as a mom i have to do it just like those workers have to do it and the only way my house will be absolutely spotless is if they are not home. so same thing for stores the only way they will be perfect is if you dont go in there... so just stop complaining.

I feel bad for all of you people who have local Ross store which are a mess and the employees are rude. I live in Tampa, Florida and have two Ross stores by me which are AMAZING, I find myself never wanting to shop anywhere else I find such good things..yes I will agree the floor may be a bit unorganized, but they are in no way filthy, and the employees are extremely nice and helpful..its always a pleasure shopping there and I always walk out with at least 3 items that I love...so if you are ever in Tampa go to the New Tampa location on Bruce B. Downs and the Wesley Chapel location on Wesley Groove Drive...you will not be disappointed.

i work at Ross in Wa state and this is the worst company i've ever worked for.
yes lines are 20 minutes long! why? they NEVER schedule enough cashiers, or salesfloor people. also they hard tag everything possible because theft is a huge problem ( consistent under-staffing a big part of this imo) so checkout time is longer. Price checks are constant because people rip off the tags trying to get a cheaper price!
AND cashiers are expected to organize hangers by size, remove nubs (plastic bit indicating size s. m. l etc), hang up returns, scan for mark-downs, answer the phones, put carts away(customers always leave them at the check out blocking the way), and do price checks for each individual transaction/customer in line and maintain a 40% transaction or higher.
returns less than 1 day or within the week require drivers liscense input.
this ROSS does huge volume so clean up and keeping up is impossible, made worse by the fact we're always understaffed so things go from messy to tornado ripped through this store.
and to top it all off the store manager uses favoritsism to base associate pay rates. this is not a union company. i've worked for macy's, starbucks, target, and godiva w/ 6 years retail experience. some 18 ditz started(worked at a pizza place) off at $9/hr and i get 8.82! i'm the fastest cashier in our district and i had to beg for my 8.82. talk about jacked up.
that's just the tip of the iceberg!

Many of the posters on here are spot on about how slow the cashier lines are, no tickets on clothing, cleanliness and rudeness.

I do sympathise with both the workers and the customers, because they are both right.

Slowness at the cash register is mostly due to the lack of ticketing of the merchadise, in addition to the untrained cashiers trying thier best to do the job right without proper training and I have seen rudeness on both sides of this issue.

On other complaint that I have is that if you purchase a lot of items, especially large ones, the store does not allow you to take the cart to your car, even if you promise to return it.

You then have to go to the parking lot, mind you, you are parked so far away, due to lack of parking), drive your car back to the store and park in a "fire lane" which says no parking. Go back inside and make several trips to your car. In the meantime get a ticket for being parked in the fire lane.

I for one think that this practice loses the store both money and customers.

If I decide to buy from Ross in the future, it will only be items that I can carry out by hand provided I have the patience to wait in line forever.

I live in Las Vegas NV. The Ross store I shopped at, Serene and Eastern Ave. is getting worse in customer service. I work at Mccareen airport and I am a supervisor for transportation in buses. I have delt with tourists, our customers, and everyday people for over 30 years. Now when I go shopping on my off day I go to our local shops, which one happen to be Ross dress for less, since I love the prices and variety. I never want someone going out of there way to much for me. I know they have longs hours just as I do with customers. But I am soooooo upset that today was the last time I go to Ross on Serene and Eastern. Why do people have such rotten communication skills that work there? And the chip on their shoulders are the size of boulders! And the stupid childish questions or comments that the check-out people have to say. It is beyound my patience now. They close a checkout line when they have many people in line, and they say for two lines, " next one in line" has been the norm ever since I went shopping there. To keep pushing and pushing, and telling, and talking to us customers as if we were ###s...I told the gal if she wants my money to purchase my items, I told her to stop pushing my buttons, and told her I'm not as stupid as she thinks. Then I made that comment, and the under paid security "boy" walked over as if it was my fault. Like he was going to stop something by interacting by intimidation. What the he- - ?
I will go to the other Ross store that is on Blue Diamond, west of Las Vegas Ave., as they know customer service. I usually don't say anything to upset these people, as it is not worth it. But come-on "Ross" Do you suppose a class on customer service skills is in the near furture, or up the qulifications in hiring people? It is mandatory where I work, we get constanst training, and refresher classes on this. Maybe it is time! Syl

I recently got hired at Ross...what day of the week do employees get paid?

My name is Adela and I used to work at Ross in San Antonio, TX. The one across the highway from North Star Mall, as a fitting room attendant. I’m sorry if you guys think we are rude, mean, or the stores are a mess, but I have to stand up for Ross. We work our ### off to keep up with the stores, but it still gets a mess. People young and old, woman, girls, teens, men, boys, kids trash our stores. I’ve seen business type people come into my store get clothes, shoes, accessories, etc and just leave them on the floor. I’ve also seen a ton of people try to find any little thing wrong with the clothes example the tag not being on, to get a discount on them. You have to understand that people come in and leave clothes where they don’t belong, or throw them on the floor, and of course they get stepped on. Us employees can’t be everywhere at once, and yes sometimes we are understaffed, but if the costumers could put back whatever it is they have looked at back to where it belongs then it wouldn’t be such a bad idea. I understand that it is not your job to do that, but if you’re one of the ones who do that then congratulations, if you aren’t and don’t lie to yourself because most of you aren’t STOP complaining and if the store are really that bad then find a different store. Oh and another thing it is NOT okay to let your kids play with the skateboards, or any kind of balls we have, or open the toys. NOT COOL, and make sure you pay attention to your kids. I had a little girl in the fitting room for about ten minutes. She was crying, and we kept making announcements that she was lost. One of the employees even walked around with her trying to find her mommy, and they couldn’t. When she returned to the fitting room we made another announcement and the mother still didn’t show up. About five minutes later her brother not much older than her showed up to take her to their mother. OMG people pay attention to your kids. We had another little boy take a crap on the floor by the toys because his parents where to busy shopping to take him to the restroom. Even after they found out all they did was say sorry and continue shopping. As for the restrooms we clean them, but the costumers trash them. If you want a clean RR then don’t let your kids go in by themselves and if they do check up on them. I’m really surprised how bad the ladies RR get during my shift. Is it really that hard to flush the toilet, put the top in the trash can, or even throw away your paper towels? Come on. TREAT our store with respect. The fitting rooms can also get really bad. This is my area so I know how bad this can get. There is only 8 items allowed in the fitting room. We have signs posted up saying that in both English and Spanish. You can’t take your baskets in the back no matter what. Our clothes are on hangers for a reason. If they are on them when you take them in then bring the hangers back out along with your number. If the customers would do that then the fitting rooms wouldn’t get bad. We get super busy when we are working in the fitting room. We have to count the items as your going in, and when you are coming out, so be patient with us. If you have time to try things on then you have time to wait in line. It is our job to do all this along with separate all the clothes and hang them on our racks so they can be put back on the floor. We have to do this for all the clothes that the customers give us, what they leave in the front, and what the other employees find on the floor or in the wrong spot. That’s a lot of clothes as you loyal Ross customers know. I’m truly sorry to tell you this, but as you can see we can’t watch your baskets for this reason, but I’m sorry and I tell my customers that too when you baskets go missing. I have to let you know that in my store the employees ask me before they take any baskets. Empty or not and I tell them not to take them especially if I’m not sure if they are anyone’s. You the customers should treat each others baskets with respect. Nobody likes there basket to go missing, so please don’t take them. I wish you could understand this, but I know it will go into one ear and out the other. To all you loyal Ross customers thank you, and I wish all of you the best shopping experience at any Ross locations.

I was a good old customer for Ross for 3 years before I even started working there, now I have worked there for almost two years in WA. I want to touch light on some of the comments made. As many of my fellow associates have. Every state is different and every store is different. The lines! We cannot predict the customer with 300 dollars worth of merchandise who wants a discount, and has a 100 questions. You realize how Ross can provide you with the cheap clothing and merchandise? By underpaying there staff. You are very very lucky here to get a raise. Even if you have worked your ### off for years. There is not enough staff to run around the store and clean up the clothes that people move to the wrong racks and shelves. Customer service which was my area for about a year gets very frustrating.. We are there to answer questions, phones, returns, and to check people out. ALONG With training cashiers, running breaks, and lunches, PLUS clean up all the garbage people bring to us, carts that people leave full, and our sizing. What I want for people to understand is that it is not the associate’s faults nor the managers it is CORPORATE and many people have complained about the lack of number on the internet, you can call your local store and they can give it to you. AND yes SOFT BOMB is right. Everything she says is right. But on one thing I disagree is the raise. My store manager does it by performance. I do think it depends on the quality of manager and District manager.
If you do not like the way things are. DO NOT COME IN. You only make us more frustrated and our jobs harder. It never bothered me about the mess or the lines when I went into ROss as a customer. Only because I wanted that cheap price. I shopped enough I new the policy about missing tickets and returns so I was prepared for what I came in for. Maybe more people should try and be prepared for the returns and Long lines. Because I really doubt Ross is going to change things. There stocks and sales are rising and so are the amount of customers. PEOPLE WANT CHEAP. They will endure anything to get it.

You sound like a very lonely person to be complaining like this. Nothing's "free" or "a deal" in this world, u get what things are worth. It's obviously at the discount store for a reason. Go to macy's if you wanna be jerked for 1000% what you paid at Ross. Ross employees have to work with what they got. They do not operate the loom or the textile mill, nor is there a quality control department in the store.

Okay a little off subject but what is the hiring practices? I walked into my local store the other day and noticed a few of their employees looked slightly stoned. Do they not drug test before hiring? One employee I remember seeing escorted away from my working place for trying to shop lift. Really? Can they not even afford to run background checks on their prospective employees? Can someone please explain how a nation wide department store can afford to go about conducting hiring practices in such a way that they end up with drug addicts and thieves working their stores? It's a wonder isn't it, as to why so many of you have gotten rude employees. With this in mind perhaps we should be greatful that there is any merchandise on the racks.

I currently work at Ross as well, and the bottom line is: If you want your merchandise at the extremely low prices it is offered, than you have to deal with these things. Yes, price checks are horrendous and we basically do have to make up our own prices. After being a store for so long, we tend to be pretty good at finding a comparable item and most of the time it has more to do with brand name than the actual look of the item. I'm not saying that I do not wish our store was more clean and that we had enough payroll to keep employees on the floor and the store looking neat, but that's just the way Ross works. And frankly, I enjoy the amazing discounts as well.

And like one of my counterparts so eloquently put it: It's not the employees who run around trashing the store! So if you would like it to look nice, please pick up that dress you just knocked down. Don't just shove the stuff you don't want on a random aisle. For goodness sake, bring it to us at the front so we can put it back where it belongs. And stop letting your kids pull out all the toys and ruin them. Don't unfold every single towel and expect us to come back and do it. Stop pulling out sheets and comforters and leaving them everywhere. And how hard is it to pick up a pair of shoes and put them back on a shelf where they were so nicely placed for you to see? We can't do it all.

I have been a long time customer of Ross Department Store. I like it because there are a lot of unique things that I could find there (plus of course at a bargain). However, today I had a very disappointing experience with one of their cashiers name Cecilia at the Rancho Santa Margarita store, because of a very small request from me that made her upset. When she finished scanning my items, she said she did not have a bag for some items that I purchased, in other words, she wanted me to carry the items without a bag to my car. I said that a bigger bag is fine pointing at a medium plastic bag in their shelves. Almost instantly, she became very upset, grab the plastic bag, rolled her eyes and handed it to me while she immediately started to take care of the next customer behind me. Normally, a cashier would say thank you or have a nice day to conclude the check-out process, and I saw her do that with the rest of the customers but not to me. She was also constantly looking at me like she wanted to fist fight (with raging eyes). I thought I'd forget about it and just go home. However, while I was on my way out, I realized that I did not have my receipt so I went back and asked her. Obviously, she was still upset but managed to say the receipts are in bag. I then asked her if she is upset because I have asked her to bag the items that I have purchased, she rudely responded that "the bag is too big for the items that I bought". I was really surprised with her answer because I did not think that was a big deal at all. The manager, heard the altercation so he came and asked what's going on. I explained what happened but he told me that since he did not see what happened, he cannot do anything. I think that I deserved an apology from her but she did not say sorry at all. Infact, even with the manager's presence, she was constantly glancing at me with raging eyes, while with other customers. I returned the items and swear not to ever got to any Ross store again.

ROSS SUCK! here is a customer service number to call in and talk to the people about their service [protected]

I work at the Ross Dress for Less in Irving, Texas. I agree with what yall are saying about Ross. We are always short staffed, our stores are unkempt, and we probably have some of the rudest people. Ross is still a young business, we're getting there. It is not the service that people come to Ross for, but the off price stuffs that we have. What yall mention about Ross is from poor management not on the store level but on higher level. Things keep changing! Ask an associate who's been with Ross for a long time, and I bet you anything, he or she wont be able to give you an overview of Ross. We are getting there though. People who are looking for good service need to go shop at Macy's or Dilliards. Ross cares for the poor.

I clean ross store and let me tell you the general manager is RUDE! It does not matter what you do she is rude. On top of that I see her treating customers with such behavior and the whole I am better then you attitude it makes me ill. You cant get it clean enough. No matter how hard you try some of the employees will be out on the floor before the store opens and disregard your mopping by walking with muddy shoes across it THEN you have to redo it or the general manager will write you up as NOT doing it.
I mean I love the deals BUT my GOD!

I am a current employee of ROSS. I work in Washington State. I used to dream about working for ROSS. I wanted to work there so bad I was so excited when I finally got a call back from the store manager. I went in to my interview, got all my paper work finished and they hired me on the spot, no problem. I have been working for about 3 months now.. I hate this store with every fiber of my being. I hate going to work, my boss makes me feel like an inferior being on a daily basis. I cannot even think when I am there because she is always on my [censor] about everything. If she is reading this I hop to god she knows who this is and fires me out of my misery. I was hired on as the "Fitting Room Attendant" and I worked for about 8 weeks without getting properly and I was always messing things up and getting [censor]ed out for it and one day the MOD (manager on duty) came up to me and had asked if i was properly trained and I said no, and she had me trained the next day. The threw me into the back and left me there to rot. Here recently I was written up FOR NOT BEING TO WORK EARLY! how does that work? I had even clocked in on time, HELL i was 1 min early. If you want to know why I dont greet every damn one of your customers with a smile, it's because my ROSS store has the worst managers i have ever worked for. I am constantly ridiculed for everything I do, be it good or bad (clocking in 1 min early)...AND to top it off, I got written up for using the restroom. I am half tempted to call LNI on this place and i would cry tears of joy if my boss was fired. I work for ROSS but i tell everyone that i come into contact with to boycott the place. Don't support a capitalist company. We the workers should be getting paid twice the amount that we do.

I was hired at a Ross in Sugarland Tx. The manager told me that I would be working in the cash office part-time. After three weeks of a background check ( I had to prove that I worked at company which closed down six years ago) I started working. My manager told me that she wanted to train me in all departments before starting me in the cash office. The first day I was thrown onto the busiest register in the store with no training. That wasn't too bad though. The next day I was put to work in the stockroom where I remained for the next three weeks. I heard that a normal Ross stockroom received about 120 boxes a day with 8 people unloading, sorting, and stocking the shelves. This is a busy store and very stort staffed. We averaged about 170 boxes a day with 5 and often only 2 people working back there. My first day in the stockroom I worked from 8:15 in the morning until around 8:00 that night with a half hour lunch and a 15 minute break. The managers walked around and yelled at us to hurry up, not to talk, and told us we couldn't leave until everything was done. The head of the stockroom would get in trouble for helping us. She was only supposed to supervise and bring hangers. Even though my schedule said I got off at 12: 45, I was told the schedule was meaningless. I rarely left before 6:00pm. My manager thanked me one day for helping out back there one day. Helping out? I didn't know how to respond to that. She told me not to get scared off by the stockroom. They were in the process of hiring more people but all I saw were less people there "helping out" everyday. On the third week it was down to me and another girl who started after me. If I was just helping out, I wondered, where were the people I was helping? Every night I would go home with my feet so sore that I could barely walk. At this point we were really backed up. Instead of everything being out on the floor at the end of the day, we were 40 or 50 boxes behind. That was when we were told that we would have to work the whole weekend to catch up. That was the only thing bearable about the job was that we got weekends off. That night I went home and dreamt about processing clothes all night. I almost cried when I got my first check it was so small.
I feel like the manager tricked me into working in the stockroom. I don't know why she lied. I would've taken anything then. People suggested I ask her about the cash office position she supposedly hired me for but at that point I just didn't care about that place anymore. I left after three weeks of living hell. I don't know if it's related but my doctor thinks I had a small stroke and I am in the process of getting checked for that.
If people don't like working there, they should just leave. That's what I did. I got another job immediately at a fast food restaurant. Hey minimum wage is the same anywhere and it's not backbreaking work.
As for the people there that barely know English and it might not be as easy for them. I feel they are taken advantage of . Noone deserves the way those people are treated. I wouldn't wish it on my worst enemy.
If customers don't like the store because it's dirty and the employees are rude, then DON'T SHOP THERE! As long as people keep shopping there they are supporting this company who doesn't care about it's employees or customers. A company that only cares about profit. This is the worst company I have ever worked for by far and I will never shop there again.

i was in the ross on davis blvd. in north richland hills today at around 3:30 p.m. on 5-3-11. i bought two identical item, a 5-piece serving set . it was the same brand and same design. one was $5.99 and one was $6.99. i asked for both to be the lower price. the cashier called the manager, tammy. she refused my request. i bought both items{for someone who doesn't shop ross, smart person!}, then i asked to speak to tammy myself. i told her my story and she still refusesed to refund my $1.oo. i told her that ross was so rigid and that they lost a good customer over$1.oo. she kept repeating her original answer, that it was the buyers fault. i finally told her that i wasn't stupid, but she kept repeating herself{ poor management}. she did nothing to help. from now on i will shop at stores that have their customers best interest at heart! kellye stevenson

Sexist Ross!
Went in to check out the store for the first time in a year. In the homewear section located near the organization tools, I noticed some cute artistic designs. Upon closer examination I noticed these designs were on housecleaning tools! The broom had feminine designs, shaped like it could be decor, the dishwashing gloves were fusia colored with huge daisy embellishments, and even blingy dust pans? Are you kidding! These are the most sexist statements I've ever seen! Housework crap designed and decorated for women, which a man wouldnt be catch dead using nor wearing! Ross, design broomsticks and dishwashing gloves for men to use in the house. This is unthinkable, get real!

I shop in Ross Stores quite frequent. So I understand how this customer feels because I was treated unfairly at a store here in Jacksonville Florida at the City Square location at the airport. A manager that stated her name was VI was very rude ...I purchased several suits and a sensor was left on the jacket... but they took it off the pants ... ... due to the fact sometimes I dont really look at my garments when I hang them up in my closet until I get ready to wear them ... I noticed the sensor was left on it so I took it back to the store... I was treated like a criminal... which is very unfair .. i callled corporate and set up a case to speak with the district manager ... the district manager never called me back.. I kept calling and the customer service reps kept apologizing.
They are probably the ones they need to be in the stores and the store managers need to be re- trained... anyway this case was set up in April. today is June 20th ... I had to call back again to speak with someone higher... I was actually trying to get to Mr. Michael Balmuth which is the CEO of Ross...but I was tossed to and fro only to be put back in the customer service 1-800 loop
today things finally got resolved due to my call back... do you know that the District Manager stated he thought everything was taken care of ? why did he not confirm it by calling me back? I had to call him 3 times to get him to call me back? That is not customer care...Ross Stores need to have different processes in place to protect the Consumer and Ross Stores... Their Policy and Procedures need to be re-vamped...Anyone that responds to this message that is a store employee .. we are expecting you to respond positive... but it does not change the fact that the managers of Ross Stores need to be professional and stay with procedures but think out of the box when dealing with faithful and frequent good customer...Things are changing in society.. there's a lot of competition out there... and when you dont treat customers fairly... one day you all will look up and Ross will no longer be in existence because keep in mind your customers are the ones keeping you in business...if you dont take care of your customers, and have a professional attitude when dealing with the people that shop at your store.. you are going o loose them... and if your quota of sales are not met . your stores will be shut down! be professional... do the right thing and take care of your CUSTOMERS!

I currently work for Ross's as an unloader and I love it! I enjoyed Wal-mart too but there was so much more work and our shifts were from 4 pm to 1 am. I understand that shopping can be frustrating at times, but I really wish you people complaining about different stores would just stop. Not all stores are like that, so if you don't like it just don't go and stop wasting time complaining about stores online!

I work in a Ross store (#1073) and I was once told by my assistant manager who just recently got moved to another store-"If you keep you store clean, then the customers will keep it clean too" which in its own right can be true. I work primarily on markdowns. We try our VERY best to make sure everything has a price on it. Many customers try their very best to get an item for a lesser price by removing the price label or ticket. We don't have the same inventory all of the time and don't have the ability to reorder. We don't keep back stock. We get a truck Monday through Friday and sometimes Saturdays. The only people on the floor during the day are the Front End Supervisor and Markdown Team(2-3 days a week) and stock team(whose primary job is to unload the truck and process the merchandise and put it out on the sales floor. If a back up cashier is needed, usually they will pull a stock team member or markdown team member to a register. I understand that it can be frustrating to shop at Ross. From late afternoon to close, we may have two or three people out on the floor who are supposed to clean one area of the store and cashier as well unless someone calls in. On a busy Saturday, however, if an associate has been on a register for over half of his or her shift it is hard to keep an area clean and usually recovering an area has to wait until after the store is closed. Unless you have worked in retail before, I don't think you can really truly understand how stressful it is to actually have to do this. I love my store, and I wish everyone could come here. On most days of the week there is a minimum of clothing on the floor if any. On a busy Saturday it will be a little worse.

I got a couple of shirts as a gift from my family (Which they did not fit) so i went to return the last of the purchase. Everything was purchased on a debit card, the first two shirts i returned no problem and got my cash back. I went in today to return the last shirt and they wouldn't take it unless i had a debit. I didn't need a debit the last couple of times i went to return. Also they were extremely rude and careless towards me and wouldn't even make eye contact or stop what they were doing to talk with me, (I talked to a cashier, then got shut out by the store manager). I was infuriated when i left cause nobody would acknowledge me or give me any feed back.

Sounds like the cash refund was incorrect and the second time they were correct to request the debit card. Just because they make a mistake in your favor once doesn't mean they should continue. Look at your receipt or the return policy.

This is for everyone complaining about how messy Ross Stores are. It is you the customer who throw everything on the floor and don't bother to clean it up. When you have 20 people in line with full carts it is going to be a long wait no matter what. Just because the store sells things at a bargain price it does not give you the right to treat it like a dump.

well you must keep in mind that your fellow shoppers are rude and nasty they think we make the big bucks when most can barely pay half of bills but we choose to work instead of collecting government help to sit ON our butts some of you feel that you can be jerks and that our job to take it. some of you take your bad days out on us because you can be waited on hand and foot and that's not what they pay us for.. Please before you get that ima god syndrome walk a 1/2 mile in our shoes and then maybe you will see how it works and my fellow ross workers we do have a right to report any and all to one higher up and yes you are allowed to call the police on people that refuse to stop yelling in your face or touch you that not your job to be pushed around like that and when all else fails get a lawyer and to all you wanna be god like customers you need to get your head put your butt and get real let us treat you the way you treat us at your jobs

I have been shopping at Ross for a long time as it is the sort of place where I can find that one thing I can't find anywhere else, especially on my budget. I just started working part time for Ross and I have to say that I understand the frustration with the racks being messy, as I was put on the task of putting them back into order. It isn't fair to blame the workers because it is true that we are very shorthanded. They put too few people to work with too many things needing to be done at once and we are doing the best we can to keep things moving but I have to say that, at least from what I have experienced thus far from my Ross, the customers are largely to blame for the messes around the store. There is absolutely no consideration for the hard work we do when we DO put clothing back where it belongs, on hangers and shoes back on the shelves. For minimum wage, one can hardly expect most people to be motivated enough to work as hard as I do but I believe in getting the job done right. In two hours I reorganized the entire shoe dept alone and even as I was working, had to go around cleaning up after inconsiderate customers who would drop a pair down onto floor, try them on, and just leave them there. We aren't paid to be customers' personal maids, so if you want a neater store try to keep it that way because there just aren't enough of us to do everything at once, unfortunately. We went through, picking clothing up from the floor, putting things back on the right racks, etc An hour later clothes were already back on the floor, left hanging over the racks and misplaced. Overall many of our customers are very rude, inconsiderate of us AND other shoppers, leaving the store in shambles, removing stuff from packaging, taking stuff out and not putting it back where it belongs, leaving garbage around the store, etc. It's always easier to blame the store. And while I highly agree we need more people to staff each department, perhaps a separate register for each department and for returns/exchanges ONLY as they are more time consuming and cause lines to build up, we might ask our customers to be more patient and considerate when shopping in Ross and help keep the stores neat and orderly when browsing to begin with.

The reason a lot of the Ross stores are the way they are, are because of the customers. I work at a Ross in Texas. The Ross i Work at is always clean, but we have those few customers that don't care about anyone else but then selves. The pick clothing off the rack and after a second they drop it on the floor. People have been fought defecating in the fitting rooms... Honestly people are disgusting, it's not Ross it's their customers ... If you all just put thing back from where u found them it would not be a problem and be patient because your not the only one on the store. A lot of people go to Ross, so be prepared to wait in line because yes we are under staffed. Every one quits because all the customers are rude about everything. Their
Are those associates that are just plain rude and I'm sorry.. But don't complain about the stores, customers make the nasty and we don't always have time to clean a mess. Because of other complaints... I see customers complain for dumb things just to get a discount... IT'S ALREADY A DISCOUNT STORE. Quit being ### holes and try to get things for free. It's still a business, so of u want a clean store then quit being lazy
And put merchandise back properly and quit ### in the fitting rooms

Ross Regret
I was shopping in the store when I was hit from behind by a stocking cart. The middle aged woman that was pushing it cut the back of my leg as she drove the cart into my foot. My foot swelled up and began to bleed. The store manager stared at me with hate in his eyes and called the paramedics. I received a 4x4 gauze pad and false reassurances. I asked to fill out a report. The manager refused and said he had to check the store cameras. What? The store injured ME and I have a right to a report. Well, now they can talk to my attorney...GOOD LUCK...I saw that manager before flirting with the young girls at the registers. That manager should spend more time training his staff, and at this point he needs to be fired.