Royal Holiday Vacation Club
Reviews and Complaints

To Mr Aaron Del Angel Davalos, The board of directors of Royal Holiday Vacations the general public who are considering a membership with royal holiday.
I am requesting a refund of my annual fees, my down payment, and my monthly instalments. I spoke with numerous people from royal holiday and clearly your customer service is no doubt terrible. We have establish this. Mr Aarón Del Angel Dávalos I spoke with your supervisor on Thursday Dec 15, 2011. He was arrogant and rather rude when I told him that I was offended the way royal holiday treated me. That I felt I was being disrespected and treated like a “piece of ****” He said I was wrong and that royal did not do that argued with me for a while then transferred my call to another lady who just keep saying hello.

Well let’s be clear he has no right to tell me how I feel. He in fact violate my rights in doing so. I also feel like he was challenging my ability to speak English implying that I did not know the definitions of the words I was using imply that I was a imbecile. The condensing tone he used was disrespectful and degrading in itself not to mention this was what he was claiming Royal holiday would not do. So let me speak clear concise English. I felt disrespected, offended, because on numerous occasions because royal representatives never called back when they said they would. When asked to speak to supervisors I was lied to with excuses like their on the phone, out to lunch, in a meeting they will call you back ect. I never received a call back until I complained. I was annoyed with the lack of service that is provide to your “privileged members." I found it insulting and rude, a complete slap in the face when you offered me a room after I complained at no cost. That was disrespectful a low blow assuming that I could be bought. Speaking to your supervisor on Thursday has assured me of my decision. It was not that I could not get a reservation it was all the run around and terrible service to do so. However during my conversation with your supervisor on Thursday Dec 15 2011 he informed me that I need to make my reservations in April/may of one year.

I took a part to Royal Holiday club membership in 2009, since that a lot has happened. After paying to them a huge amount of money I only got banned out the system, because theres no contract left to me in their website... no email responses etc... etc.. in other words I dont exist, wonder if these complaints go through either... :). I must say I got banned... totally banned... robbed.

'A legal' company just stole me a huge amount of money, and still its legal? I mean companies/people who are behind this Royal Holiday - trademark did this to me...

This company is fraudulent and we need to ban together and set up a class action law suit to get our money back and more than that... Stop them from doing this to other unsuspecting people!

We made the purchase of a vacation club membership with Royal Holiday on May 31, 2010 while on vacation in Cancun. We had agreed with the sales director, Ernesto Barberi to exchange 1 of our paid in full timeshare properties in addition to a cash deposit for a paid in full membership package. Later that evening while reading through the membership packet, we realized numerous discrepancies and outright lies between what was presented and what was contained within the language of the packet. We therefore decided that night to exercise our legal right to cancel the membership and receive a full refund. We exercised that right the very next day, June 1, 2010 and met with Mr. Barberi, who claimed that he was unable to process the cancellation at the sales office and gave us instructions of what he needed to do to obtain cancellation and refund authorization. Needles to say, Mr. Barberi has failed to respond to any phone calls, emails or letter since that date.

We have sent registered letters to all adresses in the contract, email notifications, faxes and phone calls on a daily basis and all within the legal time frame allowed, all without results. All our attempts to obtain a cancellation and refund within the allowed 5 business days been roadblocked by the company. Each and every person we contact via email or phone claims that they are either unaware of the process to provide a cancellation/refund or they are not authorized to do so. Also, they are unwilling to provide a name or contact number of any person who knows how to process a cancellation / refund or is authorized to do so.. Ironically, although not authorized to process a cancellation, each representative is authorized to offer upgrades and downgrades galore.

After conducting an internet search, I was amazed to find literally hundreds, if not thousands, of complaints of fraud on behalf of the Royal Holiday representatives. I also found an extremely shocking number of cases of victims attempting to cancel within the legal timeframe as is their right by Article 56 of the Federal Consumer Protection Act all to no avail as the company refuses to abide by the law.

Know You Rights
Article 56 of the Federal Consumer Protection Law
The contract will be perfected within five working days from the delivery of, or the company/signature of the contract, which ever occurs the latest. During this period, the consumer will have the right to revoke his consent without any responsibility. The revocation will have to be by means of warning or delivery of notice, in person, by registered mail, or another method of average reliability. The revocation according to this Article, will terminate the contract. In this case, the costs of shipping and insurance will be the responsibility of the consumer. If the contract is for services, this article will not be applicable if the date of receipt of the service is less than ten working days from the date of the order of purchase.

ARTICLE 32 OF the Federal Consumer Protection Law
The information or publicity relative to goods or services that spread by any means or forms, will have to be truthful, verifiable and clear of texts, dialogues, sounds, images and other descriptions that induce or can induce error or confusion, by its inaccuracy.

Immediate Cancellation Procedure
To protect your right to cancel within 5 days of signing your contract you must immediately send notification of your intent to cancel and exercise your rights under ARTICLE 56 OF Ley Federal de Protección al Consumidor.

You need to send your cancellation by a means that you can easily prove that you complied with Article 56. It is best to send a certified letter to all Mexican Addresses contained within the agreement and to follow up via email and fax. You should also copy yourself, and PROFECO (the Mexican Federal Consumer Protection Agency at: [protected]@profeco.gob.mx ) on your email. If your email system allows, you should request delivery confirmation and a return receipt. Do this even if you make the cancellation in person.

Also, it is best to forward copies of all correspondence to the Mexican Embassy in your home town or better yet, show up with documentation in hand. They will assist you with a PROFECO claim.

As an added measure of insurance, forward all correspondence to the Mexican Embassy in Washington, DC, the US Consulate in Mexico, and the Mexican Board of Tourism.

Royal Holiday sold us a time share on the agreement that they would purchase my existing time share. We made it perfectly clear to them that this entire deal was contingent upon the purchase of our time share and that we could not afford it otherwise. They made guarantees that our time share would be purchased within 180 days from the time we signed. We then took their advice and opened an account with RCI that would give us 6 months of no payments and no interest with the understanding that it needed to be paid in full before 6 months were up to avoid any interest. No problem we thought since we had a guarantee from them to buy our time share.

After we got home, we did not hear back from anyone for months so I called Royal Holiday numerous times only to be ignored time and time again. I then decided to call the company that was going to purchase our time share (Gene Cantrell from International Leisure Group)only to have him blow off my calls for weeks. Through persistence and numerous calls, I finally got a hold of Mr. Cantrell only to have him tell me that he was in trouble with the IRS and that he hoped to get it cleared up soon. I called a representative from Royal Holiday to let them know that this did not look like it would happen and that I wanted out of the deal. They said they would find someone else to purchase my time share and would get back to me within 24 hours. I heard nothing for weeks. I then started calling daily until Joe Harrison from Royal Holiday finally told me that Mr Cantrell and International Leisure group was back on track and would be purchasing my time share days before the 180 day deadline. When I called Mr. Cantrell to confirm, he told me that he was still trying to work it out and he was hopeful that he could make this happen. Both were lies. Neither company called back, and my 6 month deadline came and went with no returned calls. The problem was now that the loan was due and needed to be paid in full, along with interest for the past 6 months since we missed the deadline.
It is very obvious that both Royal Holiday and International Leisure group colluded to string me along so I would be forced to pay the extra charges and give me little chance of getting out of this contact.

I then started talking with Joe Harrison from Royal Holiday about terminating my contract due to the fact it was rendered void when they could not honor their guarantee to purchase my time share. Mr Harrison seemed sincere at first, but that quickly turned into the same run around that I had already grown used to. He promised calls from supervisors, promised to find a new buyer for my old time share, and then finally promised to come up with a new deal. Of course, all of this has taken 3 months and still nothing. Mr Harrison promised me a final resolve on Aug 1st only to tell me the person he needed to speak to was on vacation and he would need a few more days. After a few more days passed, he again promised to have an answer for me by Aug 8th, knowing I was leaving the country on the 10th. Today is the 22nd and still no call. I tried calling Mr Harrison today only to have the office number ring endlessly and his cell number is now disconnected.

My wife and I bought a Royal Holiday package in the Bahamas in 2003. It was used one time that year with "bonus" points we were given at that time in order to spend a few days in Cancun at their resort in the "off season". We paid the yearly fee fro 4 or 5 years and stopped when trying to get this cancelled. So, we gave them over $13K plus fees for 4 or 5 years, and it's never been used. They keep sending collections letters and phone calls and going after our credit reporting now. They told my wife in 2008 or early 2009 right after the 20/20 report that they would cancel us. When we called back a few months after the collections kept coming, they stated it would take a few more months to "drop out of their system". Well, now here is April 2011, they say we never called to cancel and that we can't cancel. The "Supervisor" won't call back as we were told, and collections harrasment keeps on coming. I don't even want the money back which we gave them for nothing. I just want this cancelled and the collections to stop. Has anyone had success getting a Dissolution of the Agreement, or know how to go about this?

This company scammed me into signing a timeshare contract 5 years ago that I have never used. They showed me the best hotel suites in the Wyndam (in Nassau, Bahamas) and told me I would be able to have a hotel room like this one, if I signed on. Since this timeshare works in points, I found that I could not afford ANY of the hotels according to my points. I would have to pay several hundred dollars additionally to just go anywhere. And, my points have never accumulated. So, I have been paying for 5 years for nothing. I have contacted them to ask for my points back at least, and they will not even do that. This is a very deceiving company that prays on vacationers. In fact, I remember seeing many unhappy vacationers up in the Royal Holiday office after I had signed my contract. Seems they were not happy with their stay either. Buyer, BE AWARE OF SCAMS LIKE THIS! :(

Royal Holiday Rip Off
In July of 2009, while enjoying a trip I booked on Expedia online, at the Royal Holiday Cancun, I was unaware I was a lamb being set up for the sacrifice. When I booked the trip it cost about $1600, airfare and all. When I arrived a man at the front desk area who seemed concerned met me. I believed he worked for the hotel. There was a reception desk as you entered the hotel with a big banner with Royal-Holiday club on it. He said we had to wait because our room was not ready and we were getting an upgraded room. The room was nice but the hotel was really crowded. Immediately we became a target for the Royal Holiday Lions. I think the color of our armband was like a signal to them, because we had a different color than the locals. After two days of hounding we agreed to hear their pitch. 1. I was told they could provide the vacation cheaper than I paid Expedia, including airfare; even after my maintenance fees. My salesman, Jason Easton, an American, even wrote the numbers on paper and showed me. I was not allowed to keep any of the scratch paper they used. 2. If I joined I would receive a free Cruise. $1200 voucher. 3.The price started at 25K then went to 20K then to 10K. Each time it went down I lost points but I was told someone was upgrading and I could buy theirs at the discounted price. The salesman pointed at several couples in the room and told me they were in there to upgrade.4. We were taken to a beautiful Hotel near by and shown a presidential suite and told we could stay in it on our next visit if we wanted to. (Royal Holiday Caribe)5. We were told the daily all-inclusive fee was $35 per person. 6. We were given a free week in Cozumel (pay all-inclusive fee, airfare, and ground transportation ourselves.)7. We were told since we are over 50, the points could be stacked, bringing points from the last year to the first. I joined and got the basic 10k points for 10K.(30 years) My monthly payments were $151 with $4000 up front on a credit card. Payments for 5 years.6. I would be a privileged customer, which meant I would get five years free stay in Cancun, Cozumel, Ixtapa, and Alcapuco. Just pay the all-inclusive fee. ($35 a day per person.)7. We were told the club would rent our week if we choose to not use it.We joined in July 2009, so we didn't need to use the services until 2010. Our first maintenance fee was due January 2010. I was told to call Ice Gallery Cruises to register for the cruise. Since we joined in July our maintenance payment was not due till January. Ice Gallery told me to call back in January. When I called on January 2nd 2010. I was told they no longer associated with Royal Holiday. I called my new customer representative who told me Park Royal would just substitute it for another cruise. She told me to call another number now, so I did. After about 30 hours on the phone, and talking to about 10 representatives, and faxing my certificate four times to a number, which rarely worked, I finally got 1000 points added to my credits. Which to this day is not there. That does not equate to a $1200 free cruise. I was also hounded via phone calls and e-mails for about two months to pay the balance quickly; even given incentives in large discounts. I was suspicious why they would discount a good deal by 50% to get the money quickly. I know now. I paid my $400 maintenance fee in January. In May I decided to book a trip. I called and was told only limited availability for the days I wanted in the end of July. (when my employer allowed me to take a vacation) They tried to get me to switch my dates. I was told the all-inclusive fee was $90 a day per person. I would try to work it out then call back and speak to another person, who would tell me the all-inclusive fee was $80 a day. Then $90 again. I could never speak to the same person twice. Remember I was told $35. I found airfare for $460. Maintenance fee $400. The seven days all-inclusive fee for two, $1260, Ground transportation, $200. Totaling $2320, if the hotel was available. Only the hotel I stayed at in 2009 was available. I could go in non peek times and the fee would be $60.I tried for September. The all-inclusive fee was $60. $840 for two. Total $1920. I tried every way I could to get the price down by changing dates and even buying points, but could not make it happen. I was trying to use my Privileged Member Certificate (free travel for five years) and was told my fee would be less if I used my points. If I used the points I wouldn’t have enough so if I bought the difference I would still spend more. Finally I went to Expedia and got in a hotel on their list, (they said was not available) when I wanted to go, for a better price, including airfare and transportation. Total $1700 I will be staying in the Cancun Caribe Park Royal hotel they showed me during their sales pitch, for less. I now see that anyone can give a free hotel stay if they charge enough for the food to offset the price. Expedia has the rooms (meals included) for $110 a night for two. The points and fees are a slide of hand. You think your getting something but you're really not. They say you can have up to four people in the room for free. All you have to do is pay the all-inclusive fee. Add it up, $90 times 4 times the nights, (7) $2520. That is not a deal. I'm now paying $300 a month for five years plus a $400 yearly fee for nothing. I saved money buying a trip on the internet when the club I belong to constantly tried to rip me off. Every location in their book is booked up. Availability is slim to none. I can't believe they operate inside the hotels like they are a legitimate business. When I was there in the Park Royal Hotel, I was told all the brown arm bands were members. I never asked but I doubt that because some brown bands were in the presentation rooms. The sales man told me they were there to upgrade. All lies to rip you off. Not a bit of truth in their presentation. Stay away from them and any travel club.
Thanks very much for your support.

Mitchell Pate

On or about July 15th, I was contacted by a Royal Holiday Supervisor (first time I've spoke to one of them)who asked me to remove my complaint from this website. I told him the complaint was the truth and I would not. He said Royal Holiday would send me something in writing giving me options with my membership to satisfy me. However he never sent me anything, nor did he call back.

I did take my vacation at the Caribe Cancun Park Royal, which is the Royal Holiday training grounds. The agents were everywhere; like flies on trash. I felt like running through the crown yelling the British are coming, but was afraid to spend the rest of my life in a Mexican Jail. I wonder what the rights are for freedom of speech by a visitor.

If you are reading this complaint and have a similar complaint, please write another complaint on this website. I wish we could somehow join together and make a change, but after being at the hotel this past week, I can tell you the Mexican government will never do anything about them. We just need to worn fellow Americans to beware.

I am still waiting for that phone call. They won't call.

Thanks very much for your support.
Mitchell Pate

We joined Royal holiday about 10 years ago and found their customer service steadily declining. In order to avoid losing my points whenever I could not use them, I took advantage of a system that allows you to transfer points to RCI. For the most part this works OK but I was faced with a scam like approach when I attempted to transfer my points this year. AFTER I paid my membership for the following year I asked the representative to transfer the points to my RCI account (about 25, ooo points) and they told me that it wasnt possible. The representative didnt offer and explanation for this and got hostile when I asked to speak with a manager. The representative told me that there wasnt a manager available and took my information for a call later in the day. As you can guess the call never came. I called again later in the day and spoke with another representative and asked to speak with a manager. Once again I was told that the phone representative was a high as I could go in my complaint process and I would have to take his word as the final adjudication for my inquiry. This is the worst case of customer service I have ever encounter in the hospitality business. i trully cant understand why a company would spend so much in marketing to attract customer and have rude and incompetent fellows in the customer service department. This is absolutely uncalled for. I certainly DO NOT recommend Royal Holiday to anyone. Poor service a LOTS of hidden fees in exchange of a vacation package that you can certainly get after a simple internet search (and cheaper). Royal Holiday is NOT worth it.

I travelled to Dominican Republic Oct 16th to the 19th, 2010. Royal Holidays sold me 10, 000 credits for travel for the next 30 years! When we returned home we were able to look over the contract and discovered things that were not disclosed at the time of purchase. I immediately contacted my credit card company to try and get my money back. They told me I needed to try to get a refund from the company first before filing a grievence. I have contacted the Dominican Republic Toursim office with no response yet. I also have contacted the Canadian conselate in Santa Domingo. I have been trying to get my money back for almost a month now.

Aqui va mi historia
El 12 de abril del 2010, cuando nos encontrábamos hospedados en el Hotel Gran Oasis Playa, ubicado en 60 Ave Kukulcan, 77500 Cancún, Qintana Roo, México. Zona Hotelera, Cancún, fuimos invitados (mi comprometida y yo) a un desayuno para que se nos hablara de los beneficios de ser miembros del Royal Holiday Club. Posteriormente pasamos a la oficina de ventas donde nos recibio la Señora Marilu Vargas y la Señora Ruth Vázquez (Finance Manager). Luego de una larga negociación accedimos a ser miembros del club y aceptamos la membresía de Royal Holiday. Posterior a la firma del contrato recibimos los regalos de bienvenida (cenas libre de costo, cruceros románticos por la laguna, unas vacaciones libre de costo en Cancún) y un brindis.

48 horas mas tarde luego de una detallada lectura del contrato, asesoramiento por parte de mi abogado y una meticulosa búsqueda en la Internet acerca de Royal Holiday decidimos regresar a la oficina de ventas del hotel y cancelar personalmente la membresía acorde con lo estipulado en el contrato pagina (3/4) cláusula numero 11. donde menciona claramente que el mismo puede ser cancelado dentro de los 5 (cinco) días hábiles a la firma según las leyes Mexicanas presentando una solicitud y regresando la documentación a la sala de ventas correspondientes.

La cancelación fue solicitada en persona el 14 de abril del 2010 (48 horas después de la firma), la Señora Ruth Vázquez me recibió en la oficina y me solicito dejase por escrito las razones por la cual cancelaba dicho contrato. La nota de cancelación se realizo correctamente y fue entregada de manera personal a la Señora Ruth Vázquez.

Luego exigí un acuse de recibo pero la misma prometió dejarme una "nota oficial" de cancelación por parte de Royal Holiday en mi habitación. Insistí en que necesitaba el comprobante de cancelación así como un comprobante de mi reembolso de tarjeta de crédito en ese momento pero la Señora Vargas insistió en que no me preocupe, que mi dinero seria reembolsado en 14 días, que la cancelación ya fue efectuada y nuevamente insistió en que me haría llegar una "nota oficial" a mi habitación.

Todos los regalos fueron devueltos en la oficina de ventas al momento de la cancelación, 24 horas mas tarde me comunique nuevamente con la oficina exigiendo mi nota de cancelación la cual aun necesitaba "una firma" y que me la harían llegar mas tarde. Al siguiente día contacte con la Sra. Vargas nuevamente por teléfono pero me informaron que ella no se encontraba en la oficina. Desafortunadamente yo tenia que regresar a los Estados Unidos ese día, explique la urgencia de mi situación vía telefónica pero nuevamente los miembros de la oficina de Ventas de Royal Holiday insistieron que no me preocupe que todo fue cancelado y que seria reembolsado el monto en 14 días.

De regreso a los Estados Unidos he intentado un sinnúmero de veces contactar con Royal Holiday sin que me den una respuesta favorable. La Señora Ruth Vázquez así como la Sra. Marilu Vargas no han respondido a ninguna de mis llamadas, e-mails o faxes. Mi banco también a contactado con Royal Holiday sin ninguna respuesta favorable.

Desde entonces mi compañía de banco Chase Bank así como la compañía VISA estan batallado con Royal Holiday. Mi proceso aun esta en disputa.

Hago la dunucia en publico para evitar que Royal Holiday desprestigie a los Estados Unidos Mexicanos, país tan hermoso por su geografía además de sus importantes zonas arqueológicas, como Royal Holiday lo esta haciendo, ya que en la Internet (Yahoo groups and facebook) hay un grupo de más de 500 personas que han sido estafas por Royal Holiday y están tratando de recuperar su dinero, pero lamentablemente recomiendan que es preferible hacer turismo en otros países ya que relacionan a México con estas fraudulentas compañías.

I was scammed by Royal Holiday along with thousands of other people while vacationing in Cancun in 2004. My coworker wanted addl. points and talked me into signing the contract. I used it a couple times and was very displeased with the property, professionalism and they lied about many things. I have been working with an attorney for 15 months and Royal Holiday just now answered my attorney saying they will not let me out of the 30 year contract. They offered to pay my late fees and give me more points. If there is going to be a lawsuit, please contact me so I can be part of it and inform my attorney.

I booked a trip to Aruba back in January @ Paradise Beach Villas for four ambassador rooms. I have confirmation numbers. About one to two weeks ago I received a call confirming my trip to the bahammas. They said I changed my reservations! I did not change anything . We are going to Aruba for a wedding. I am still waiting for this to be taking care of. Tried callling to speak to a manager but no one has called back..

If you wish to ban together to get media attention to this issue, email me. Only in numbers will we have any hope to bring this company to its knees. Cable news have already run a story and I believe they would be extremely interested in doing a follow up. Also, for a $5 yearly charge you can post a complaint on TheSqueakyWheel.com and each time your complaint is viewed, RH receives an email. They can be bombarded with emails, my complaint has been viewed over 4, 000 times! Come on people, lets get together and stop waiting for someone else to do something...EMAIL ME and lets do something! Shelly M

i have been given this by a member on mouthshut.com Complain here, heard they do help -IN INDIA : ccccore.co.in or fcamin.nic... i too am facing the same issue. trying really hard to get my money back.Goa tourism minister: manoj.[protected]@ mca.gov.in, pawan.[protected]@ mca.gov.in...
click on the links, these sites have lots of useful info http://www.timeshare.org.uk/cancel.html

Some Members forum (worldwide) sites, & some complaint sites for your reference:

http://www.complaintsboard.com/complaints/royal-holiday-scam-you-do-have-rights-c348715.html
http://complaintwire.org/Complaint.aspx/GReTZacReAD7iQjJuKSydQ/3
[send email] http://www.complaintsboard.com/complaints/royal-holiday-c9288.html
http://www.complaintsboard.com/?search=royal+goan+beach+club&everything=Everything
http://www.mouthshut.com/product-reviews/Royal_Goan_Beach_Club_at_Royal_Palms_-_Goa-925063974.html
http://timeshareownerscommunity.com/component/customproperties/tag/Select-Royal%20Holiday.html
http://www.mouthshut.com/review/Royal_Goan_Beach_Club_at_Haathi_Mahal_-_Goa-132540-1.html
http://groups.yahoo.com/group/rgbcmembers/message/796
http://www.complaintsboard.com/complaints/royal-holiday-scam-you-do-have-rights-c348715.html
http://www.mescam.com/index.htm
http://www.thesqueakywheel.com/
/link removed/
http://www.complaintsboard.com/?search=royal+holiday
http://royalholidayclubmexicoscammedme.blogspot.com/
http://www.timeshareconsumergroup.org/fraud_royal.html
http://www.youtube.com/watch?v=l1W2HVGnNls 20/20 Royal Holiday Timeshare Investigation
http://complaintwire.org/Complaint.aspx/WgFSMGOF9gA7WwjJdplNoA
http://www.thetimeshareauthority.com/2008/04/29/royal-holiday-timeshare-making-the-news-for-all-the-wrong-reasons-part-i/

HELP AS MANY MEMBERS AS YOU CAN (copy- paste and reply to posts), SEND COMPLAINTS -THE MORE THE AUTHORITIES RECEIVE THE BETTER ARE OUR CHANCES TO RECOVER OUR LOSSESS. ALSO collectively you can file in a consumer court which is free and also you can fight your own case. (mentioned on ccccore.co.in).

Keep this in your draft folder copy paste to all who need help - spread the word - help others.
DO NOT PAY ANYONE for any kind of services to recover what you have lost.

We made the purchase of a vacation club membership with Royal Holiday on May 31, 2010 while on vacation in Cancun. We had agreed with the sales director, Ernesto Barberi to exchange 1 of our paid in full timeshare properties in addition to a cash deposit for a paid in full membership package. Later that evening while reading through the membership packet, we realized numerous discrepancies and outright lies between what was presented and what was contained within the language of the packet. We therefore decided that night to exercise our legal right to cancel the membership and receive a full refund. We exercised that right the very next day, June 1, 2010 and met with Mr. Barberi, who claimed that he was unable to process the cancellation at the sales office and gave us instructions of what he needed to do to obtain cancellation and refund authorization. Needles to say, Mr. Barberi has failed to respond to any phone calls, emails or letter since that date.

We have sent registered letters to all adresses in the contract, email notifications, faxes and phone calls on a daily basis and all within the legal time frame allowed, all without results. All our attempts to obtain a cancellation and refund within the allowed 5 business days been roadblocked by the company. Each and every person we contact via email or phone claims that they are either unaware of the process to provide a cancellation/refund or they are not authorized to do so. Also, they are unwilling to provide a name or contact number of any person who knows how to process a cancellation / refund or is authorized to do so.. Ironically, although not authorized to process a cancellation, each representative is authorized to offer upgrades and downgrades galore.

After conducting an internet search, I was amazed to find literally hundreds, if not thousands, of complaints of fraud on behalf of the Royal Holiday representatives. I also found an extremely shocking number of cases of victims attempting to cancel within the legal timeframe as is their right by Article 56 of the Federal Consumer Protection Act all to no avail as the company refuses to abide by the law.

We made the purchase of a vacation club membership with Royal Holiday on May 31, 2010 while on vacation in Cancun. We had agreed with the sales director, Ernesto Barberi to exchange 1 of our paid in full timeshare properties in addition to a cash deposit for a paid in full membership package. Later that evening while reading through the membership packet, we realized numerous discrepancies and outright lies between what was presented and what was contained within the language of the packet. We therefore decided that night to exercise our legal right to cancel the membership and receive a full refund. We exercised that right the very next day, June 1, 2010 and met with Mr. Barberi, who claimed that he was unable to process the cancellation at the sales office and gave us instructions of what he needed to do to obtain cancellation and refund authorization. Needles to say, Mr. Barberi has failed to respond to any phone calls, emails or letter since that date.

We have sent registered letters to all adresses in the contract, email notifications, faxes and phone calls on a daily basis and all within the legal time frame allowed, all without results. All our attempts to obtain a cancellation and refund within the allowed 5 business days been roadblocked by the company. Each and every person we contact via email or phone claims that they are either unaware of the process to provide a cancellation/refund or they are not authorized to do so. Also, they are unwilling to provide a name or contact number of any person who knows how to process a cancellation / refund or is authorized to do so.. Ironically, although not authorized to process a cancellation, each representative is authorized to offer upgrades and downgrades galore.

After conducting an internet search, I was amazed to find literally hundreds, if not thousands, of complaints of deceptive sales practices on behalf of the Royal Holiday representatives. I also found an extremely shocking number of cases of victims attempting to cancel within the legal timeframe as is their right by Article 56 of the Federal Consumer Protection Act all to no avail as the company refuses to abide by the law.

Know You Rights
Article 56 of the Federal Consumer Protection Law
The contract will be perfected within five working days from the delivery of, or the company/signature of the contract, which ever occurs the latest. During this period, the consumer will have the right to revoke his consent without any responsibility. The revocation will have to be by means of warning or delivery of notice, in person, by registered mail, or another method of average reliability. The revocation according to this Article, will terminate the contract. In this case, the costs of shipping and insurance will be the responsibility of the consumer. If the contract is for services, this article will not be applicable if the date of receipt of the service is less than ten working days from the date of the order of purchase.

ARTICLE 32 OF the Federal Consumer Protection Law
The information or publicity relative to goods or services that spread by any means or forms, will have to be truthful, verifiable and clear of texts, dialogues, sounds, images and other descriptions that induce or can induce error or confusion, by its inaccuracy.

Immediate Cancellation Procedure
To protect your right to cancel within 5 days of signing your contract you must immediately send notification of your intent to cancel and exercise your rights under ARTICLE 56 OF Ley Federal de Protección al Consumidor.

You need to send your cancellation by a means that you can easily prove that you complied with Article 56. It is best to send a certified letter to all Mexican Addresses contained within the agreement and to follow up via email and fax. You should also copy yourself, and PROFECO (the Mexican Federal Consumer Protection Agency at: [protected]@profeco.gob.mx ) on your email. If your email system allows, you should request delivery confirmation and a return receipt. Do this even if you make the cancellation in person.

Also, it is best to forward copies of all correspondence to the Mexican Embassy in your home town or better yet, show up with documentation in hand. They will assist you with a PROFECO claim.
As an added measure of insurance, forward all correspondence to the Mexican Embassy in Washington, DC, the US Consulate in Mexico, and the Mexican Board of Tourism.

Contact Your Credit card company immediately to stop payment and issue an dispute. Provide copies of all written, emailed, faxed correspondence in addition to a copye Article 56
If you feel you were defrauded at a timeshare or vacation package sale in Mexico, you can fight back for a full refund…check out http://www.mescam.com/index.htm

Check out the following for more assistance:
http://www.thesqueakywheel.com/
/link removed/
http://www.complaintsboard.com/?search=royal+holiday
http://royalholidayclubmexicoscammedme.blogspot.com/
http://www.timeshareconsumergroup.org/fraud_royal.html
http://www.youtube.com/watch?v=l1W2HVGnNls 20/20 Royal Holiday Timeshare Investigation
http://complaintwire.org/Complaint.aspx/WgFSMGOF9gA7WwjJdplNoA
http://www.thetimeshareauthority.com/2008/04/29/royal-holiday-timeshare-making-the-news-for-all-the-wrong-reasons-part-i/

My mom and I joined Royal Holiday Club in 10.09. WE were promised $1000 towarfs airfare free stays in cancun cozumel san juan and 7 free days at the Seraten in the Bahamas. We received none of these things. when i first called no one even heard about these things being offered to me prior to contract signing. I was also told I had seven days to cancel I treid to cancel but was told only my vacation rep could cancel my membership and offcouse Juan Vasquez contacts me on day 9 so i was unable to cancel. I tried to use the program just to find out that I would use 10, ooo credits just to go to Miami the pragam I signed up for offered me 5.000 credits for 5, 000 dolars no one told me how many credits one gererally uses to go away so in fact Ill be paying Royal holiday and not be able to use these services because I don't have enough credit to go anywhere. When i tried to cancel my memebrship again they tell me I can't thats im[possible I refuse to pay for services I can't use they already got away with 1, 500 which was my down payment for this program. Now Christian Hemmer of the collections service dept. [protected] threatening to send my account to a collectiona gencey how can thay be when i've never used there services someone please help. Please contact me with anyway you can help at [protected]@aol.com