Royal Mail Group
Reviews and Complaints

I recently haven't been receiving my mail I haven't had mail in 3 days I'm having to constantly phone places to get my bills sent again and again don't know if there getting sent to the next street down as has a similar name were missing doctor appointment and dentist appointment because of it?

noreen.perry@royalmail.com

Try this email address it goest to their head office. Dont bother ringing their CS its the worst.

I don't think they care at all.

I am a Postman and your postie is wrong.

We are instructed on starting the job, and its included in an official computer program that makes rounds more efficient (well that's what we are told), that all gates and entrances should be left as we find them.

If its open when we get there then it should be left open. If its closed then we should close it on leaving the property - and its common courtesy as well.

To be honest going through Customer Services is probably the wrong way to go about rectifying it. My advice would to approach the Delivery Office Manager at the local office - telephone number and address is usually in yell.com or yellow pages. I would both write and call and it puts the onus on the manager to sort it.

If that does not work you could always go to Adam Crozier via email and things should move apace. I'd better not give you his email address but it is easy to find on the internet.

I have had many goods sent to customers 'go missing' in the post. A vast percentage in fact. The only way now is to send them 'Special Delivery' at a cost of £5.05. Hence the huge queues at the sorting office! Cash cow for the Royal Mail!

i have been a victim of theft using royal mail. at the moment it is ruining my business, i send items to my customers in envelopes but for the last week the envelopes have been getting to my customers minus the contents and the side of the envelope ripped open, once i got on to this i wrapped the envelopes in tape thinking that would stop it and it has, but because they cant steal contents they have bent the envelope enough to snap the item inside rendering it scrap and i have to send another or give a refund. why is this sort of thing being allowed to happen, this could be eliminated i am sure because after all you pay good money for this service

I recently sent 3 love films discs (seperately) in the post. 1 in my regular post box, which has so far taken 4 days and seems to have been lost, and 2 that were posted at the post office, of these two 1 arrived at it's destination the next day, the other seems to have vanished as well, all are sent 1st class.

Royal Mail seems to lose, on average, 8 items of post to or from me every single year. It's an absolute joke.

90% of 1st class post is supposed to arrive next day, it seems more like 10% to me.

My parcel with my sons xmas present in was sent to me recorded delivery. I never receieved this item. After weeks of trying to find out how to claim and several emails later i finally handed in my claim form with all the relevent details they requested. I then get a letter to say there is no record of my recorded item and 6 first class stamps for my trouble.

I refused to accept this so i logged on to royal mail websites track and trace service, and low and behold there was a record of my item being delivered and a copy of the signature. I was absolutely furious as i live alone and i had not signed for the parcel, it was clearly not my signature. I sent several emails and then another letter to say that they did have record of my parcel being delivered afterall and appologised.

It is now april 2017 and my son is still without his xmas present. Im disgusted with the service i have received, nobody has even had the decentsy tyo speak to me and just send automated emails.

There last bit of advice was to contact the sender and they would have to claim. The whole experience has taken over my life, i have no faith in the postal system as i was told that basically the postman could dump all his parcels in the bin, and sign the slips hiself. The purpose of recorded delivery is to deliver to the address and obtain a signature. In my case this was not true.

you are thieves

royal mail a joke name there is nothing royal about them
they are thieves i have lost so many letters, bills, parcels, latest is a package costing me £50 . talk to rm customer services, and they say sender must start investigation no help from rm their answer is it only your word but i still lost £50
bunch of unhelpful thieves they must know the postman who was supposed to deliver my package
ref ff3337106077gb

so much mail goes missing, especially if it looks like a card with money or tokens. The complaints procedure is too long winded. This has happened to me so many times and I am sick of it. Something should be done.

This is just to let everyone that use Royal Mail in the Stoke on Trent. Just be aware that your post will not be delivered. Letter that i have put in the post that were sent by Record and Special deliver, have not got to were they were sent. i have sent five by record deliver and four by special deliver. They were posted between the 7/8/2010 and 3/12/2010, and not one got to were they were going. They have come up with excuses that are be on belief. (ie they were not post - and you have proof postage - there was know pick up on that day - sent to the wrong office - bad weather - and best of all van brock down in transit).
so all be a were of post offices and sorting offices around Stock that someone has sticky fingers

you are lucky, i am still waiting. I have made that many complaints to Royal mail by phone, Email and by RD.post. All i have had is the push of and what do you want us to do and its you problem not ours. And know apologise. They have come up with wrong address - was not post (Evan through i have proof that it was and had the right address). So as they have not answer or apologise from them, only ball S++T . So now it in the hands of lawyers and lets see if they can get any were as i can not.

I recieved my kids christmas gift from their parents today sealed up in a plastic royal Mail appology bag. There were no contents only a shredded bag and remenants of Christmas paper. I know the contents were of no great monatary value but another disapointment for their grandparents. I say again because this is the second time this has happen. The first time (Christmas a year ago) was money sent by registered mail to be signed by the recipient, it never arrived. We are also waitng for another package from the UK that was ordered long before Christmas, still no sign of it.
Although this time they were thoughtful enough to appologize I can't help but wonder what happened to the prior registered letter.
The worst part of the whole thing is my parents disapointment at the grandkids never receiving gifts that they sent. As we live so far apart this is very important to them. I tell them to just send a card but still they feel frustated and sad they can't send anything in a parcel in fear it will get stolen or go missing.

TOTAL SCAM. Never trust a website/ email/ anything from the UK! I get fake checks in the mail from UK, and fake emails all the time about a HUGE INHERITANCE.

The reason for this post, is because I also just emailed someone regarding concert tickets on Craiglist! They were the BEST SEATS FOR THE CHEAPEST $. 1ST RED FLAG.

2ND RED FLAD...ROYAL MAIL WEBSITE.

3RD RED FLAG...NOT AVAILABLE TO HAND DELIVER THEM OR SEND ME A PIC. THEY'RE OUT OF STATE RIGHT NOW

4TH FLAG...EMAILS COMING FROM UK WITH UK NUMBERS AND FAX NUMBERS WITH A FAKE FLIGHT ATTENDANT SIGNATURE.

I'm glad I found your posting about your experience. I'm so sorry you got screwed out of your tickets, but you saved me from doing the same! So for that, I thank you.

I just got scammed on Taylor Swift tickets in pretty much the same way as the first person on this list. One of the things that amazed me is that the criminals involved were able to spoof the Royal Mail site and domain in their emails so well. This seems to be a pretty sophisticated operation. But I guess taking in several hundred bucks a lot of times can add up to a lot of money.

Best to heed what Craigslist says:

NEVER WIRE FUNDS VIA WESTERN UNION, MONEYGRAM or any other wire service - anyone who asks you to do so is a scammer.

DEAL LOCALLY WITH FOLKS YOU CAN MEET IN PERSON - follow this one simple rule and you will avoid 99% of the scam attempts on craigslist.

Hope other people read this and are more careful than I was. I was totally ripped off.

I had the same issue over Real Estate as Bb03. The supposed owner was called Henry Harnage instead of Una. The second email he sent me was worded exactly the same as Bbo3's post. I called Western Union this morning and they indicated to me that they don't have special business accounts setup for any company by the name of Royal Mail. The property owner was also claiming to be in Italy till 2013. The fact that the second email didn't even contain any response to questions and concerns I had about the property made me suspicious.

I was going to wait until 9am London time to call Royal Mail and ask them about the service proposal 'Henry' had sent me before I was going to commit to anything but stumbled across this in a google search.

When I was looking through the Royal Mail website, I noticed that all international postage was only tracked up until the point that it left the UK. There is also no indication of any sort of Royal Mail 'Holding' offices in any countries. I've never seen them around Australia in any state.

From my own experiences with this situation so far, and from what I've seen here, it's clear that these are sophisticated scam methods.

It sounds like the same situation im in. There was this mac book pro that seemed to good to be true. And that person told me almost the same exact thing. That there would be a third party involved and he would not receive the money until I released the payment. Your email was very useful to me saved me 1300. I hope it will help many others.

Excellent I'm so glad you posted this. It has made it's way to trustworthy real estate sites in Melbourne Australia. They take the keys to Italy ect and want to send via royal mail but you don't get the keys until you pay western union! Having never heard of western union I thought wow that's odd is this even trustworthy and what a big ask to ask me to pay rent and bond before I have the keys to check. Most agents ask for money to cover lock change if keys are not returned. So then I goggled and found yours and others like yours. You all saved me two thousand aus dollars I thank god fir you.
Here was my email
Hello,
I will be in rome until march 2013, so if it's possible i would rent it
for that period of time.

It's 170 per week for the apartment, the rent included all
utilities, Gas/Electricity/Dishwasher/Telephone/Cable/Internet.You
should pay first 1 month rent + BOND so the total amount will be 1480.

The contents of the shipment you will be expecting are;

1. Bunch of keys to the property.

2. Documents containing the lease agreement and property description,
including the property address.

3. Rent receipts and damage deposit receipts.

Like I said, I will pay for a 2 days delivery so you will receive the
Keys and the contract signed by me right away.I will explain to you
step by step how this will work .

1) First you will have to send me your full name and address. I will
need them for the shipping and papers.

2) I go to the Royalmail store and leave the Keys and the contract
onto your name as the intended receiver.

3) Royalmail will check the envelope to see if everything is OK with
it and also the legal papers that will come along with the Keys.

4) Royalmail will send you a delivery notification to let you know
they have the Keys and the papers in their custody.

5) At this point you will have to go to a Western Union Agent

Location and make a money deposit on the Royalmail payment agent name
for the amount  we agreed (first month + 800 bond deposit) .

6) After you make the deposit you will have to send the info about the
money deposit to Royalmail (MTCN, sender's name and address)

7) Royalmail will verify the payment informations and if everything is
in order they will deliver the Keys and the contract to you .

8) After you receive the package, You will go and check the apt and
in 2 days you must contact them and tell them if you keep the apt or
not, if all is in order you will instruct Royalmail to send me the
informations about the money deposit and I will be able to receive the
funds . If you don`t like the apt they will send your money back to
you and you will send them the keys and the contract to them.

I will pay Royalmail for the shipping and you will pay Western Union
for the Money Transfer fee .

Let me know if we can do this.

Best Regards Una.

Actually I'm sorry, mail carries never email you at all. Unless you go to their personal website and put that you'd like to be e-mailed everytime a tracking change happens to whatever package you're tracking. They only person they e-mail is the sender, but only if the sender asks through the website to come pick up the parcel at her home for shipping.

You got scammed.

If you take the time to read this: http://miami.craigslist.org/about/scams
this will explain it to you better.

Never, ever trust anyone who suggests Western Union. This is just like those 419 Scams where the Nigerians e-mail you for promising you something [money in their case] but ask you for a transfer through Western Union. Scammers use Western Union because it leaves no trace and they can give out fake names and fake addresses so when you go complain, your money is lost forever.

Also the typical "Oh we're not home right now, we're at [UK, Lodon, Scotland, anything other than where they say they're from]" is a common excuse with these scammers to take your money. Also, you should have seen a red flag go up when she told you to send payment but said "Oh don't worry, I won't cash it until you go to the concert." Did you honestly believe that? I'm not trying to be a burden here just helping you realize your mistake.

Also you must remember when the sender uses a postal carrier, THEY email you first but they'll never ask you to send payment to them. It's the sender who pays them and its your money that helps pay for everything.

Total scam.

unfortunately i fell for the same thing, again a laptop. However i sent the money on the 2/26/09 which was 15 days after you. which means that after you had contacted Royal Mail they had failed to close down the site... That doesnt seem right.

and i am in Australia so it is a wide spread scam. And i too have the evidence to show that the payment was sent

rowan838@hotmail.com

I haven't received a birthday card from my mum. She did put money in it .This happened last year with my daughter's card. Where is my card and how can I look into this. Thanks Meryl

2016 my auntie sent me a 21st birthday card that should have had £50 in it, not even the card arrived witch is shameful I'd atleast expect the card to appear seriously and my 21st was something important shame on you

I posted a card to Australia on 20 the march, it had $30 Australian dollars in for my nephew's birthday and it still hasn't arrived. Royal mail not interested. Clearly been stolen.
It's a disgrace

Mothers birthday tomorrow. Posted the card on Monday Oct 26th and she hasn't received it. This is the second card that has gone missing, my brothers birthday card to her last year also didn't arrive. Again as comment above (linked in here from a Google search) posted to Mablethorpe. I think the Royal Mail needs to do something here, this is an absolute disgrace that I can't even post a birthday card! Given the rate at which these cards go missing, I'm sure it wouldn't be too hard for them to track some cards through the system and find out who the culprits are.

Something needs to be done about it...
I too have had a B/day card go missing in June and posted one with £10 in it last week 1st class and that has also gone missing...Is the ROYAL Mail run by THIEVES ! ?
Both posted to Mablethorpe...

I sent a Birthday card on the 10th of August 2015 and thought that it would arrive at my friends house in plenty of time for my friends daughters Birthday on the 16th of August.When I spoke to my friend today, she said that it had not arrived.So where is it? I put the full address and postcode.NOT VERY HAPPY, as this is not the first time this gas happened Sue Paul

Hiya just thought I would let you know that on the 25th of November 2009 I posted 2 PADDED birthday cards to Ireland and both my friends still haven't received them. On Wednesday the 13th of January I posted another 2 birthday cards to the same house at the same post office at the same day, at the exact same time, 1 PADDED and 1 just ordinary! Guess wot? The 1 that was padded still hasn't arrived! I just want to make people aware of this!

We live in Hampshire. My son has been living in Leeds for 4 years now, during the time he has been there 2 cards have arrived from him. One 6 weeks late to me 2 years ago, and his sister's card which he sent on 23rd January for her birthday on 26th arrived yesterday 9th February! All other cards birthday/anniversary etc in either direction have gone missing. I have tried to complain by email and by phone but as other commentators have said. Royal Mail simply aren't interested. With the numbers involved this cannot simply be coincidence. Someone is stealing them. It has to be on some scale for so many cards to be involved. Only one card has ever had anything in it, a cheque from my sister, I had neglected to tell her not to do this. Fortunately we discovered she had done it in time to cancel the cheque. We have resorted to putting cards in plain brown envelopes to see if this makes a difference.

Does anyone else have this specific issue with the Leeds area?

my brother posted 2birthday cards to the address above on monday 22nd december 08, i recieved 1 card on the 23rd, so where is the other card gone too, they were posted together and addressed to the same address.the card's were posted in wisbech, cambs.not very happy about it and has happened before.

i have had lots of birthday cards go missing and opened money stolen.Royal mail dont do anything, i have no faith in royal mail.Now waiting on a christmas card with a cheque in that i should have recieved by now they have prob stolen it.

i sent 2 birthday cards a week ago and they have not arrived and 1 had a cheque in it i put the right address and the post code in capital letters and they did not get to the destination

Driver on track with number plate PO13EAY,

Driving very dangerous on the road. Didn’t keep distance moving from roundabout with other road users, and didn’t show any indicators.

16/08/2022 at 16:23 A5076 roundaband Talavera way , Northampton

The Royal Mail complaints website is the most difficult website to navigate with massive amounts of erroneous information and links which navigate you back to where you started which ensures you to call them on a premium phone number to deal with your complaint. I work in It and this is the worse website I have ever come across.

I posted a card on 11th october 2018 to 27 st matthews grove st helens merseyside.
It still hasnt arrived
It was posted 2nd class

It was sent from
Penrith cumbria ca10 3df
The card was collected from my village postbox at ca10 3df and was then taken to carlisle sorting office . But its yet to land in st helens merseyside.

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