The UPS Store
Reviews and Complaints

As someone deeply familiar with the UPS Store, I understand the mixed bag of reviews it receives. While some customers have faced challenges with automated systems and unhelpful staff, it's important to note that the UPS Store shines in its customer service. Reviews highlighting the best customer service experiences are a testament to the dedication of the staff. From timely refunds to exceptional assistance with complex tasks, the UPS Store has proven to prioritize customer satisfaction. Despite occasional hiccups, the UPS Store's commitment to resolving issues and providing top-notch service sets it apart in the industry.

Ups thailand is a mess.

They dont answer your email or after many days but not correctly. They dont give any explanations. They make mistake on tax import rates and change them as they want without explanations. They apply crazy price for keeping package before clearing it and are not efficient for clearing custom duties.

Honestly the worse shipping company. Many automatic messages witout explanation too.

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Your company has lied saying it delivered on my front porch my packages that I don’t have. Not only did you sloppily give my packages to address that doesn’t belong to me. You fraudulently stating to myself and merchant that my packages were delivered. How was my email attached to my OWN order, how would you send it to an address if all areas before delivery.

Drop off an Amazon return to UPS store #4331 realized I forgot the box. Store clerk charged me $60.04 for a UPS box and indicated if I bring the return box I will receive a refund of the $60.04.10 minutes later Iound the original Amazon box and return to the UPS store.

The UPS cashier who I was working with clerk saw me return with the Amazon box and told me she will process the refund and took me to the cashier to process the $60.04 box charge.

I provided the Amazon box to UPS however another UPS staff told me they cannot use the original Amazon box despite having been told to bring it to them.

I was shocked and left the original Amazon box there and contacted Amazon and was told to contact UPS and requested a refund since I brought back the original box. UPS ask for all the details box dimension, All the charges for the

I left the UPS store and contacted Amazon. Amazon ask me to follow up with UPS and the store again and keep all the documentations

Ordered a package on the 13th sender shipped package to UPS on the 13th was supposed to get my package Friday the 16th UPS contact me and told me they couldn't send it to me cuz my trailer number wasn't on it so I got in touch with the sender they called UPS got the address correct I was supposed to get my package again on the 19th UPS got in contact with me and told me that they couldn't send it cuz the trailer number wasn't on there again so I got in touch with the sender they corrected again now the package is going back to the sender cuz UPS never put trailer 20 on it I got in touch with UPS this morning which is the 22nd and spoke to a young lady and she would not give me the information to have to file a complaint she told me I guess in so many words she doesn't have to give me that

I usually go to Office Depot to scan and email documents, but the UPS store was closer. I had a 14-page document that I needed to scan and email. Office Depot only charges a couple dollars for this service that you do yourself. I went to a UPS store on 3/23/23 around 11 a.m., and it cost me almost $15! I never thought to ask the cost because that is so outrageous it never occurred to me that they would have the guts to charge that for something that takes less than a minute. So don't go to UPS for any printing, copying, faxing, or scanning needs. You will need to take out a loan. This is honestly unconscionable. It really is. Never again. This left a bad taste in my mouth for UPS. Plus as an aside, this associate was not particularly friendly. I don't expect cartwheels, but a hello, how can I help you would be nice.

Today, April 03 2023 at approximately 2:00 PM the UPS Store owner was very unprofessional and rude to customer who was there with an autistic child.

He augured with customer and requested that the customer control child movement because the child was not standing still but walking around in the customer lobby

He was not interfering with business activities and other customers in store were said they were not bothered by his presence and/or movements and were very supportive of the Autistic person.

On 4/21/23 I shipped several packages. When I got home and reviewed the receipts I noticed that one of the packages, which weighed about 3 pounds, they had charged me for 26 pounds ! Also on two other packages they had overstated the measurements of those packages on all the measurements !

I had stopped using this location several years ago for similar reasons but thought that I would try them again.

1/03/23 I went to the store #4870 to mail a package to Mexico, I did put in the description of what was inside some clothing, water filter and some aspirins and Tylenol, the box went to mexico and return, what i am complaining is that the attendant am sure she knew that i couldn't sent medicines to mexico and she didnt tell me, i didnt know, if she knows she was dishonest, and if she didn't know, she needs more training, i spent $130 for a box to take a trip to mexico and come back, so far the box is still in transit.

My INSURED package was damaged tracking # 1Z4E24F20382087799, shipped from store #0682 2362 Delaware Road, Buffalo, NY. on July 19 2022.

In late July or early August when tracking the package, I was informed the package was damaged and that I would have to file a claim. I brought in detailed information as to what was in the package so the claim could be filed. I was told that they would be diligent in moving the claim along.

Later in August I called and was informed the claim was approved and the store only needed to get the paperwork from the claims department to sign off and it would take 4-6 weeks after that to be paid.

In October (not hearing anything) I followed up and was told the claim was refused and that they claimed paperwork was not complete. The UPS Store said they would send the information again.

Now it's December, and I was told the store no longer handles claims. I had to go online at https://online.upscapital.com/tccp, I entered my tracking number, email address, shipment ID number and checked the I am not a robot box. To my surprise this was my answer in bold red letters:

This shipment label was not created in The UPS Store®, please file claim on UPS. So I filled out the Contact Us page with a detailed explanation of my concern. I have not heard from them yet.

Today 12/20/22 I called the UPS store Corporate customer service number [protected] and after the music, I got phone ringing for 15 minutes, no one ever picked up.

I recalled the local UPS Store and they gave me this number to call [protected] UPS Corporate, where I had to give my name, tracking number and explain my circumstance. I was then transfered to another person, where I had to give my name, tracking number and explain my circumstance. I was then transferred to another person, where I had to give my name, tracking number and explain my circumstance. Then I was informed that I had to contact the UPS Store where the claim was submitted so they could talk to claims dept, who would talk to them at corporate to get this straightened out, Can somebody anybody Please HELP ME?

On October 19, 2022 I purchased a set of OEM Mitsubishi Lancer Evo 8 Headlights for $750 from a high rated seller. These are rare, discontinued headlights. When they arrived at my door, I saw that the package was very well wrapped and shipped, but the passenger side headlight had a crack. I contacted the seller to ask if it was there before and he said there was no crack in the headlight. He is a very trusted seller with very high ratings. So, I proceeded to make a claim with UPS about the damaged headlight.

A week goes by with not even a confirmation email about my damaged headlight, until a UPS driver shows up to my door unannounced asking for my headlights. I give him the headlights and then he comes back to drop them off the next day. There is a sticky note on the headlight saying that the driver had messed up the call tag and needed to come back and pick it up with the right call tag two days later. He then comes to pick up the package two days later to take it for inspection before they bring it back. At this point all that I have been told is that my headlights that I own now that UPS have damaged are being looked at.

An entire month and a half goes by and I have no word on my headlight.. I cannot drive my car for this last month because I have no passenger headlight either. So I try to call UPS, but they blocked my tracking number for the incident. Every time I call the automated voice system it says that it cannot find my tracking number and therefore will not allow me to speak to a representative. So I wait until another family member has another package shipped out from UPS. I give the automated system that tracking number and then ask to speak to a representative. I ask the rep where my package is and she says that they sent my headlight back to the sender!?!? I ask them why they did that and they started to panic. The lady put me on hold and called me back to say they have to call the local facility and ask about my package. She said that they would call me back in one business day...

The next day I got no call from UPS. Shocker. I message the sender who has been nothing but kind to me and ask him if he got the package. He tells me that UPS has sent him nothing. No package, and no money. I have no package either, and no money. He then messages me later that day to tell me that the local facility called him. He told me that the local facility said the headlight has been there for two weeks and that he needs to pick it up and pay me. The sender should not have to pay me. He didnt damage the package. The sender respectfully tells me that he will not be going to the facility to take the package. He also told me that the people at the facility said if nobody picks up the package by Monday December 12, 2022, that they will be throwing the headlight away. I quickly email UPS and tell them what I have been told by the sender and then they respond by saying there must be a misunderstanding. They told me that the headlight has gone straight back to the senders address on 11/11/22. So they lied to me again.