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Ruby Lane

Ruby Lane review: Difficulty communicating with company

L
Author of the review
3:58 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I'm a seller on Ruby Lane and everything was going satisfactory up until about 2 weeks ago when I was unable to log into my account/shop. I keep getting a message that my email is unrecognizable. I tried on different days just in case there was a problem that particular day but to no avail. I sent several emails which non have been responded to. It's like I never existed with them. If they closed my shop I need to know why. If they didn't I don't want to be charged the fee for not listing my items for the month. I tried calling their customer service phone number but no matter what option I chose the recording is the same. I left a voice mail but not sure if it went through since there was no recording at the end to confirm it'd been left. I'm a seller on other platforms and I've never had this experience with any of them. As difficult as eBay can be at times one thing I can say about them is I can always get a hold of someone to help me. Very frustrating and time consuming to have to go through such lengths to have someone help you especially as a seller.

Desired outcome: I'd appreciate a response. Status of my shop. Explanation of non communication.

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  1. Ruby Lane Contacts

  2. Ruby Lane phone numbers
    +1 (415) 362-7611
    +1 (415) 362-7611
    Click up if you have successfully reached Ruby Lane by calling +1 (415) 362-7611 phone number 0 0 users reported that they have successfully reached Ruby Lane by calling +1 (415) 362-7611 phone number Click down if you have unsuccessfully reached Ruby Lane by calling +1 (415) 362-7611 phone number 0 0 users reported that they have UNsuccessfully reached Ruby Lane by calling +1 (415) 362-7611 phone number
    +1 (203) 918-1673
    +1 (203) 918-1673
    Click up if you have successfully reached Ruby Lane by calling +1 (203) 918-1673 phone number 0 0 users reported that they have successfully reached Ruby Lane by calling +1 (203) 918-1673 phone number Click down if you have unsuccessfully reached Ruby Lane by calling +1 (203) 918-1673 phone number 0 0 users reported that they have UNsuccessfully reached Ruby Lane by calling +1 (203) 918-1673 phone number
  3. Ruby Lane emails
  4. Ruby Lane address
    381 Bush Street, Suite 400, San Francisco, California, 94104, United States
  5. Ruby Lane social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Ruby Lane Category
Ruby Lane is ranked 157 among 1606 companies in the Online Shopping category