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The day I purchased the vehicle (July 16th, 2024) I also purchased a manufacturer and gap warranty and canceled it the day after my purchase. I have called multiple times and left a voicemail for Cole Lutz and Mitch and have not received a callback. Cole emailed me to let me know that it would take 4 weeks from the day of cancelation to get a $4000.00 refunded to my account after he lectured me about canceling. I knew the time frame seemed a little odd, but I realized it was so he could earn his incentive off the purchase before the refund. I already filed a complaint to the Better Business Bureau. I would someone to call me immediately just to let me know when I will receive that refund so I could get a pay off on this vehicle.
Desired outcome: I would like a call or email letting me know where the deposit is and when will it take place.
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It seems like Russ Darrow Group is taking their time with that refund, and the excuses aren't helping. Four weeks is a long wait, especially when it feels like they’re dragging it out to benefit themselves. Could’ve been worse — at least they didn’t disappear entirely with your money. Hopefully, they get their act together soon and return what’s rightfully yours.