Plaza Motor Company
Reviews and Complaints

I purchased my vehicle in late May. I choose an option that includes powertrain coverage but was sold a technology contract, which I found out after taking the vehicle to be repaired at a different BMW dealership. Plaza repaired the vehicle, however there is still no resolution to the service contract warranty. The finance guy who sold me the contract was no longer employed with Plaza. Both I and my warranty contact person have made multiple attempts to resolve this issue. No one will return my calls. General manager does not return or respond to calls or emails. Service manager attempted to assist but he is limited w/what he can do. Eric was the finance guy to whom we were referred and he does not return calls. I need to be contacted before the prorated amount from the warranty refund is so low that I will have to come out of more money to resolve the issue. I have been attempting to resolve this for three months. Very unprofessional.

I took my vehicle to the listed dealership for repair, Plaza Mercedes in Creve Cour, IL. The dealership repaired the vehicle, and the cost was almost $7500. I paid the amount in full and picked up the car from the dealership. After returning home to Columbia, I did not drive the vehicle for six days. When I drove the car for the first time after bringing it back from the dealership, the car stopped on me. I called the dealership on Monday and had the vehicle towed back to Plaza Mercedes. I was told there was another repair issue that would cost me an additional $500 to fix. The car was supposed to be repaired and brought to me the following Wednesday. The dealership did not return the vehicle as promised. When I finally got in contact with the dealership, I was informed that my engine had locked up, and no one knew what had happened. No one offered a resolution to fix the vehicle, neither was I compensated for the damages. I had to have my car towed back to Columbia. When I called to resolve the issue, the general manager, ***, yelled and berated me on the phone. I am now without a vehicle, out of several thousands of dollars, and have no recourse or recompense. I have the receipts and paperwork to show proof and cause of the assertions.

I purchased a vehicle from Plaza BMW on 4/16. I waited over two months and did not receive the title. I contacted Plaza BMW and was told they were still working on it. After no further update, I was forced to file a complaint with the Missouri Department of Revenue. It must have worked because I received the title a week later on 6/28. I transferred the title the next day. Fast forward to 8/20, I received a bill in the mail from the Illinois Department of Revenue for $148.24 for penalties and fees for transferring the title after the allowed time. On 9/3, I spoke with and emailed the general manager *** at Plaza BMW and he assured me they would write me a check reimbursing me for the cost. I also contacted the Illinois Department of Revenue stating my case. On 11/27, I got another bill in the mail from the Illinois Department of Revenue, basically telling me tough luck, and now I owe $178.24. I followed up with *** at Plaza BMW several time since our initial conversation and have gotten no feedback or check in the mail. I do not recommend doing business with this dealership. They seem to sell cars they do not have the title to, are only interested in doing their paperwork once the Department of Revenue is after them, will get YOU in trouble with the Department of Revenue, and make promises they will not keep. I would like a refund of $178.24.

On October 30, I provided a deposit of $2,000 to Plaza BMW toward the potential purchase of a vehicle offered for sale by Plaza BMW. At the time, the vehicle was undergoing minor cosmetic repair. Plaza BMW and I entered into an agreement whereby Plaza BMW would not sell the vehicle until I inspected it and decided whether to proceed with its purchase. If I did so, the deposit would be applied toward the purchase price; and if I did not proceed with the purchase, the deposit would be refunded. This agreement was not memorialized in writing. On Tuesday, November 2, I inspected the vehicle. On November 6, I informed Plaza BMW that I elected not to proceed with the purchase. Plaza BMW informed me that the deposit would be refunded. To date, Plaza BMW has failed to return the deposit. I have made several good faith attempts to resolve this situation, mostly recently on December 2. On each occasion, I have contacted Plaza BMW by phone to inquire as to the status of the return of the deposit. I spoken with multiple employees and left several voice messages, explaining the situation and requesting its timely resolution. I have continually been met with excuses, delays, and various employees contending that the return of the deposit is an issue for another employee to approve or resolve. I have attempted to follow up with the relevant employees by phone; I have left messages; and, to date, Plaza BMW and its employees have failed to return these messages. In summary, Plaza BMW has failed or refused to meaningfully assist me in resolving this dispute, despite my repeated good faith efforts to do so. Further, Plaza BMW has, to date, failed to return the deposit of $2,000, as they are required to do under the terms of the agreement set forth above. I respectfully request your assistance in resolving this dispute, the prompt return of the deposit, and, if applicable, an investigation similar instances of deceptive business practices.

I took my car to Plaza infinity for oil change and after that I was returning every 2 weeks with something wrong with my car. My car started running rough I had my car taken to another shop the shop told me after being placed on a computer that my car needed computer replaced and that my car was running on only seven cylinders instead of eight. They said they could not repair the car that it had to go to an Infiniti dealership so I took the car back to Plaza. I was told they could not be correct so they proceeded to repair the catalytic converter. Two weeks after they repaired that the car started running rough again. I took it back to Plaza and then Plazaa stated that it was the computer they proceeded to repair the computer and then two weeks after that the car started running rough again. Then again it went back to Plaza and it was the computer again this time they stated they had to order part. They ordered the part apparently then they told me also the harness had been damaged so they needed to get the harness also my car has been out there for almost 3 months. The whole time my car has been out there the first two months I never received a call from anybody to give me an update on my car when I called I could never talk to anybody then when I did talk to someone they told me they were going to see if Infiniti corporation would repair my car as an act of goodwill.When I called again about my car after no one has called me again the service manager just happened to tell me that the active Goodwell was denied and that I would have to pay for my car myself which was another 3000+ dollars after I had already paid almost 5000 dollars for repairs. When I called the Infiniti corporation to ask them about the active good we are they stayed it they had not received a call from anybody about my car my car is still out there we hack come to some agreement about a decrease in price on the repair of my car but IFeel like I should not have to pay any more money on the rep

I took my vehicle there on 2/24 to get it inspected. They told me the list of the things that needed to be done. They told me I needed two new tires, but the dealership I bought my vehicle from said I didn't need them. I went ahead and had Plaza replace my tires. They didn't balance the tires or align it. My vehicle was shaking so bad. I called them every week to get in contact with them and I couldn't get a hold of them. I believe they were closed because of COVID. I thought I was going to get in an accident because the shaking was so bad. The window panels fell off. I finally got in contact with them and told them the issue. They told me to bring my vehicle in. I brought my vehicle in to Plaza and they told me my rotors were cut. I took my vehicle into another repair shop. They told me I had new brake pads and my rotors were not cut. They told me my new tailpipe was there on 4/29. I took it in to have it replaced. I asked for the manager, ***, and I spoke to him. He told me they would balance and align my tires. They did it and he told me he would test drive my vehicle with me. My vehicle instantly started vibrating. They were trying to get more money out of me. Then my vehicle started squeaking. I got on the highway and my car was shaking and squeaking on the dash. I spoke to *** again and he told me they didn't have time for this and no one told me to go to a dealership and buy a lemon. He told me not to say anything about this because I would need them. He told me to come back in and he would ride with me again. I took my vehicle back in to Plaza. *** drove my car around and he heard the issues. He told me there was squeaking in the dash but I probably didn't hear it because my music was too loud. He offered to replace the panels but told me to turn up my music so I didn't hear the other noises. I didn't hear from them for a few weeks and I told him the noises were driving me crazy. I called back and spoke to the general manager. He told me *** was fired. I told him I was waiting on *** to call me back. The GM told me to come in and he would have one of his top mechanics ride with me. I came in and *** rode with me. They told me I would have to pay for the panels and the repairs for the squeaking which costs over $1300. They gave me a rental car for two weeks while they had my car. I picked my vehicle up and now the right side is not locking. They told me I needed a new lock and it would costs $587. I didn't have the squeaking and vibration problem until they had my vehicle.

I was interested in a vehicle listed at this dealership, a 2009 BMW 328i. I asked them before purchase about a common issue with the vehicle. They assured me they did the pro they performed cylinder head cover gasket, engine oil pan seal replacement, and an oil filter housing gasket. They showed me report and gave me their receipt of what they did to it. I decided to buy the car on April 30th. I bought it in MO, I live in Michigan. They delivered it and when I started the vehicle, I smelled burning oil. I contacted sales manager. I ended up driving to MO that next week to visit my aunt and her fiance is the sales manager. We ended up looking at it together. He said that is probably leftover oil from the repair they did. I ended up going back to Michigan and I could still smell the burning oil. I took it to the shop because one of the windows had been stuck down. I then asked about the oil. I took pictures of it and sent it to them. I still had not received the title or anything with registration, this was about a month after the purchase. The salesman, Brandon Pittman said he would talk to Ron the sales manager to see what they would do. I did not hear back. I contacted the salesman again for an update and to again mention the burning oil. He basically blows me off and that he does not do maintenance work. I contacted the sales manager about it. I was told I was harassing his employees and that I am being mean. He apologized saying he doesn't have time to deal with it but I did receive a VM from the service manager. I had already taken my car in the shop at the local BMW shop to get it repaired. I tried to call the service manager Ronald Greer and it went to VM and he never called me back. Ron contacted me to take the car to a registered BMW and have them look at it and send work order to them. I did that. He said they would cover it. He told me to tell the BMW dealership to deal with them directly but they do not do that. One of the repairs included a crack in a cylinder head cover gasket. Ron never got back to me and never has. I called customer service regarding my bill of sale because it said I paid $2840.00 and balance due $7905.00 and that I paid 0 taxes but when I purchased it I paid $12,000 which included delivery and taxes. They gave me an inaccurate bill of sale. While I was on the phone about this issue I told customer service about my oil leak issue. She asked for a copy of the receipt and I sent it to her. Yesterday, she said the GM Edward Collinet denied the refund because they just did the repair and that the BMW shop in my town is "lying" to me. I feel like my concerns are never addressed and that I am being blown off.

On Good Friday 2021 I took my Audi to get a routine Multipoint service inspection completed. I was greeted by a gentleman in the garage that motioned me to move into another lane into the garage. I was then approach but a young man thatgave me a service form asked for my keys. I gave him the keys and then he motioned me to the inside to be seem by one of the service reps seated there. I was called up to a female service rep that was very pleasant. I chatted about general stuff until she inputed the service into system. She asked if I had any other concerns. At that time The only thing that I could think of was getting my car washed she explained to me that they don't do detailed car washes but they would run it through I said thank you so I proceeded over into the wait area once they finished with my car they sent me something by email on my phone and text explaining to me what was needed on my car after all of that was done the routine service and I sat down and I talked with the young lady afterwards I went outside to get into my car she was nice she sent me out of the building and I looked at my car just you know just glanced at the outside and it did not look like it happened washed so on my way home I gave her a call and I said to the young lady because it was the same one that I had dealt with when I was there that my car did not look like it had been washed and I asked her a couple of other questions concerning my alarm on my car and she explained to me how they work, so I told her thanks and have a good day. I went back outside and I happened to notice that there were scratches that were not there prior to me getting my car serviced I immediately got on the phone and called them back, when I called them back I got the same service rep as before and explained to her what I noticed, she said, "oh my God, hold on I'm going to transfer the call to my service manager" The service manager got on the phone and I explained to him what I had seen and he told me that's not possible that didn't happen here and I went on to tell him it did happen there those scratch marks were not in my car prior to me coming, so he insisted going back and forth with me saying "NO it didn't happen here"! I told him it did happen here a Plaza Motor Audi Creve Coeur. The Service Manager( MP) says to me I have an Black Audi A6 and mine got washed a couple of days didn't have any scratches. I said to him, what does that have to do with mine I then told him you guys scratch my car I can take pictures and send them well you can come in and I can see and look at them for you. I told him I live a little far north and I didn't know for certain if I was going to be able to make it back there today. he said if you can't make it today I will be here on Monday as well. After speaking with my fiance and sending him pictures and he said you need to take the car back out there now so they can see it. I took it back out there and The service manager came first and because he continued to insist that we (Audi Creve Coeur) did not do that to my car I no longer want to speak with him. I asked for the general manager The general manager came out with a look as if I was wasting him time and he was not a very friendly person, I tried to explain to him what had happened to my car and he kept being rude and interrupting me to complete anything, he said he knew for certain that that didn't happen there I pointed to a old scratch on my car in the back I said this scratch and stated it was there, but the ones on the top of my car wasn't. The general manager then says, what's the difference I said that's old and this is new he said we didn't do that! We was plenty of cars! It was humiliating standing there trying to pled my case to not one, but two men that left me feeling so sort of a way. I was lying about what they did to my car I asked this GM if he was God since he was adamant about how scratches got on my vehicle then stated, neither am I you don't know what happened and I said if your car wash didn't do it somebody here in your building that touched my car did do it he refused to hear anything else. And at this point I realized that I was not getting anywhere with this so I left there feeling some kind of way. Ifeel that nothing was solved and I left feeling like they didn't care. It doesn't matter what you drive or where you come from everyone that comes to your establishment deserves to be treated equally regardless to what make and model your vehicle is. 2016 A3 or 2021 Audi a6 as the service manager stated to me. I deserve to be treated fairly just like anybody else and if you guys did damage to my vehicle by right you should do something about it I didn't do it you did it and this is why I am leaving a bad review. I will be it recommend any one to be subjected to treatment as I was treated!