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CB Organic and Healthy Food Ryze Superfoods Agree with everyone here... Total scam!!!
Ryze Superfoods

Ryze Superfoods review: Agree with everyone here... Total scam!!! 1

J
Author of the review
3:12 pm EDT
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... I had to Return to Sender and contact my bank to dispute the charge. Go to find out Ryze did nothing and charged me for August auto ship another $205.02, that I canceled 7.15.2024. Pissed that I have to contact Ryze, contact my bank, and send a scathing comment on a Complaints Board! I am wasting time on a very busy day that I don't have time for this [censored]! I am so sick of these automated websites that these "entrepreneurs" (not really-operating out of your garage; answer the customer service number while grocery shopping or driving; not following through and providing your customers the respect they deserve)... not professional in the least. I expect a full credit of $410.04 immediately. Another piece of information that makes Ryze Superfoods a shady company is the fact there is no email contact with any of their orders or subscription updates. I have received one order in June and two orders I did not want and I haven’t received one email in my Inbox during the three months I have been a customer with them…Weird way to operate.

Sent this 7.15.2024 to Ryze Superfoods...

CANCEL THIS SUBSCRIPTION... DO NOT SHIP PRODUCT!

Hello Alex,

Your company Ryze Superfoods has a horrendous website that does not allow customers to access and manage their subscriptions. That type of website reminds me of a hacker/abusive tactic to rob “consumers,” and, unfortunately, I see more of these types of websites every day.

The way you operate your company is why I blocked your access to my account in the future and my card company is reversing the transaction that was initiated on my account on 7.15.2024 for $205.02. DO NOT send the product to my address. If you do send the product, email a shipping label to me to send back at your expense.

J. Reis

Claimed loss: $410.04

Desired outcome: Credit $410.04 and delete my account

Confidential Information Hidden: This section contains confidential information visible to verified Ryze Superfoods representatives only. If you are affiliated with Ryze Superfoods, please claim your business to access these details.

Aug 15, 2024 3:25 pm EDT
Ryze Superfoods customer support contacts
Phone numbers
Address

867 Boylston Street, 5th Floor, Boston, MA, 02116, US

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Hi J, thank you for reaching out and sharing your concerns. We genuinely apologize for the trouble you’ve experienced.

To clarify, recurring charges will only occur if you sign up for our auto-ship program. Our website includes clear disclaimers about the auto-ship option, and we send warning emails before processing any subsequent orders to ensure that customers are aware of upcoming shipments and can double-check their subscription status. To address and resolve this issue, we need to verify the details associated with your account. Please provide the email address used for your order or your RYZE order number, or reach out to us at alex@ryzesuperfoods.com. This information will help us locate your records and investigate the situation accurately.

We also want to confirm that we do send email updates regarding your orders. However, issues can sometimes arise if an incorrect email address is used or if there are other discrepancies.

We take full responsibility for any confusion and are committed to resolving any issues related to the charges. Once we have your account information, we will cancel the subscription and correct any errors.

We deeply regret any difficulties you faced in reaching us and navigating our website. Please know that we are fully committed to improving our customer service and website experience, and your feedback is invaluable in this process.

Thank you for your patience and understanding. We look forward to resolving this matter for you.
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This complaint has been resolved automatically due to user's inactivity.

1 comments
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S
S
S. Sipes
Aug 15, 2024 3:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sounds like you gave them a run for their money! Hopefully, your next subscription comes with less drama and more customer service. No one has time for this kind of nonsense, especially on a busy day. Here's to your bank having your back and making sure you get every penny returned. Ryze might want to rethink their strategy — or at least answer the phone when they're not in the cereal aisle!

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  1. Ryze Superfoods Contacts

  2. Ryze Superfoods phone numbers
    +1 (617) 221-3852
    +1 (617) 221-3852
    Click up if you have successfully reached Ryze Superfoods by calling +1 (617) 221-3852 phone number 28 28 users reported that they have successfully reached Ryze Superfoods by calling +1 (617) 221-3852 phone number Click down if you have unsuccessfully reached Ryze Superfoods by calling +1 (617) 221-3852 phone number 85 85 users reported that they have UNsuccessfully reached Ryze Superfoods by calling +1 (617) 221-3852 phone number
  3. Ryze Superfoods address
    867 Boylston Street, 5th Floor, Boston, Massachusetts, 02116, United States
  4. Ryze Superfoods social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024
Ryze Superfoods Category
Ryze Superfoods is ranked 1 among 16 companies in the Organic and Healthy Food category