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Ryze Superfoods

Ryze Superfoods review: Customer service and shipping

M
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7:53 pm EDT
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I placed an order for Ryze coffee on 24Jul. The same day, I received a confirmation email stating that the shipment was on its way. Within the email there was a UPS confirmation number which I have checked consistently after the 7th business day of zero shipment progression. I’ve reached out to customer service and I’ve gotten no response thus far. Just a bunch of automated emails asking me to take surveys regarding the product. The product I still haven’t received. Nevertheless I took the survey and conveyed my concerns there. Still no response. Today, I received an email stating my next package would be arriving shortly. I’m not sure why I’m getting emails about a second order when the first has yet to arrive. Also, I have not subscribed to this product. It was a one time purchase. I did not authorize future purchases. I replied to the email which states that it is from Alex, a receptionist, according to the email’s signature line. Currently waiting for a response. This process makes me feel uneasy. It feels like a scam. What is really concerning is that the product is advertised across social media platforms and via search engines. It is also sold via Amazon and a few other third party websites. If I do not get my product and/or a response from this company by Monday, 04 Sep (which is 30 business days from the order date) I intend to request a payment reversal via my banking institution. *I just checked the UPS tracking number today. It still has not been shipped. It’s states that the shipment information has been received. It’s been saying that since 24 Aug. There has been no movement since I ordered the product.*

Desired outcome: Response from customer service and product delivery and/or refund

Nov 14, 2023 12:08 am EST
Ryze Superfoods customer support contacts
Phone numbers
Address

867 Boylston Street, 5th Floor, Boston, MA, 02116, US

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Hi there,

We're so sorry to hear that your experience with us was less than stellar but please feel free to let us know if your concern hasn't been resolved yet. Unfortunately, these carrier delays and delinquencies in updated tracking are out of our control, but we still take full responsibility for any inconvenience to you. Rest assured, we're here to make your experience as good as possible.

Kindly email us at any time at alex@ryzesuperfoods.com, and we'll personally help you get a full refund or settle any concerns you still have.

For your future reference, you can also manage your own subscription by hitting “Manage Subscription” via the menu on our website. If you’re ever interested in purchasing more RYZE in the future, please take care to select “Buy Once” if you’re not interested in auto-shipments. You can find both choices at the following link: https://www.ryzesuperfoods.com/pages/shop-all.

Apologies once again for any inconvenience!
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  1. Ryze Superfoods Contacts

  2. Ryze Superfoods phone numbers
    +1 (617) 221-3852
    +1 (617) 221-3852
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  3. Ryze Superfoods address
    867 Boylston Street, 5th Floor, Boston, Massachusetts, 02116, United States
  4. Ryze Superfoods social media
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    Nov 22, 2024
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Ryze Superfoods Category
Ryze Superfoods is ranked 1 among 16 companies in the Organic and Healthy Food category