Menu
For Business Write a review File a complaint
Ryze Superfoods

Ryze Superfoods review: Mushroom coffee/matcha powders

F
Author of the review
5:37 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I received my package of the product and tried it immediately. The taste was horrible so I contacted the company with the following message:

"I received the order and opened the coffee and creamer and made one coffee according to the instructions. I hated it!

Now what? Should I try the matcha? Should I return the whole package as is for a refund? Help!"

The response:

"Thanks for reaching out and letting me know! I’m sorry to hear you’re not liking the product yet. Is it a matter of not enjoying the flavor or taste? Or is there any other reason why you’re not liking it? If you could provide me with a little more context about your experience, that would be great so I can help better address your concerns. Please don’t hesitate to let me know!

Rest assured I’ve paused your next order as I await your response. I’m looking forward to hearing from you!"

Clearly, they didn't even read my communication! I verified the bad taste in my response and have not received any communication since. I have tried multiple times to reach someone by phone, email, facebook, messenger, etc. and have gotten no response.

I'm trying to verify the return address. I will send the product back and request a refund via PayPal. I'll also file complaints everywhere I can think of.

Claimed loss: Cost of the product: $60.00 I'm not asking for refund of my wasted time or postage.

Desired outcome: Refund: $60.00 to PayPal <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>@msn.com. I'm not asking for refund of my wasted time or postage.

Confidential Information Hidden: This section contains confidential information visible to verified Ryze Superfoods representatives only. If you are affiliated with Ryze Superfoods, please claim your business to access these details.

Jun 07, 2024 3:08 pm EDT
Ryze Superfoods customer support contacts
Phone numbers
Address

867 Boylston Street, 5th Floor, Boston, MA, 02116, US

File a complaint Write a review
Hi Fujimama, we are very sorry you were unhappy with our coffee and received inadequate customer service. Your feedback is extremely important to us, and we are dedicated to fixing this issue as soon as possible. To help you further and ensure that we address all of your concerns, please provide the email address associated with your order. This will allow us to find your account, thoroughly investigate the issue, and speed up the refund process. We genuinely appreciate your understanding and patience as we work hard to make things right for you.
Update by Fujimama
Jun 07, 2024 8:56 pm EDT

My responses to your non-responsive email were ALL from the email used in my order. After trying multiple channels of communication, I FINALLY got a link to initiate a return of the product. The package went out in the mail yesterday. I've received a partial refund. When I have received a full refund, the case will be closed.

0 comments
Add a comment

More Ryze Superfoods reviews & complaints

Ryze Superfoods - I ordered a trial of their product and was sure to not have my order auto renew 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Ryze Superfoods - I ordered their product ONCE 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Ryze Superfoods - Prior to 9/11/22 I ordered a sample bag of their coffee
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Ryze Superfoods - Auto subscription
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Ryze Superfoods - Order Never Shipped
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Ryze Superfoods - Ryze Superfoods
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Ryze Superfoods - Coffee
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Ryze Superfoods - Can’t cancel recurring the order
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Ryze Superfoods Contacts

  2. Ryze Superfoods phone numbers
    +1 (617) 221-3852
    +1 (617) 221-3852
    Click up if you have successfully reached Ryze Superfoods by calling +1 (617) 221-3852 phone number 28 28 users reported that they have successfully reached Ryze Superfoods by calling +1 (617) 221-3852 phone number Click down if you have unsuccessfully reached Ryze Superfoods by calling +1 (617) 221-3852 phone number 85 85 users reported that they have UNsuccessfully reached Ryze Superfoods by calling +1 (617) 221-3852 phone number
  3. Ryze Superfoods address
    867 Boylston Street, 5th Floor, Boston, Massachusetts, 02116, United States
  4. Ryze Superfoods social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024
Ryze Superfoods Category
Ryze Superfoods is ranked 1 among 16 companies in the Organic and Healthy Food category