I received my package of the product and tried it immediately. The taste was horrible so I contacted the company with the following message:
"I received the order and opened the coffee and creamer and made one coffee according to the instructions. I hated it!
Now what? Should I try the matcha? Should I return the whole package as is for a refund? Help!"
The response:
"Thanks for reaching out and letting me know! I’m sorry to hear you’re not liking the product yet. Is it a matter of not enjoying the flavor or taste? Or is there any other reason why you’re not liking it? If you could provide me with a little more context about your experience, that would be great so I can help better address your concerns. Please don’t hesitate to let me know!
Rest assured I’ve paused your next order as I await your response. I’m looking forward to hearing from you!"
Clearly, they didn't even read my communication! I verified the bad taste in my response and have not received any communication since. I have tried multiple times to reach someone by phone, email, facebook, messenger, etc. and have gotten no response.
I'm trying to verify the return address. I will send the product back and request a refund via PayPal. I'll also file complaints everywhere I can think of.
Claimed loss: Cost of the product: $60.00 I'm not asking for refund of my wasted time or postage.
Desired outcome: Refund: $60.00 to PayPal <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>@msn.com. I'm not asking for refund of my wasted time or postage.
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My responses to your non-responsive email were ALL from the email used in my order. After trying multiple channels of communication, I FINALLY got a link to initiate a return of the product. The package went out in the mail yesterday. I've received a partial refund. When I have received a full refund, the case will be closed.