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Ryze Superfoods

Ryze Superfoods review: Mushroom coffee/matcha powders

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5:37 pm EDT
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I received my package of the product and tried it immediately. The taste was horrible so I contacted the company with the following message:

"I received the order and opened the coffee and creamer and made one coffee according to the instructions. I hated it!

Now what? Should I try the matcha? Should I return the whole package as is for a refund? Help!"

The response:

"Thanks for reaching out and letting me know! I’m sorry to hear you’re not liking the product yet. Is it a matter of not enjoying the flavor or taste? Or is there any other reason why you’re not liking it? If you could provide me with a little more context about your experience, that would be great so I can help better address your concerns. Please don’t hesitate to let me know!

Rest assured I’ve paused your next order as I await your response. I’m looking forward to hearing from you!"

Clearly, they didn't even read my communication! I verified the bad taste in my response and have not received any communication since. I have tried multiple times to reach someone by phone, email, facebook, messenger, etc. and have gotten no response.

I'm trying to verify the return address. I will send the product back and request a refund via PayPal. I'll also file complaints everywhere I can think of.

Claimed loss: Cost of the product: $60.00 I'm not asking for refund of my wasted time or postage.

Desired outcome: Refund: $60.00 to PayPal [protected]@msn.com. I'm not asking for refund of my wasted time or postage.

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Jun 07, 2024 3:08 pm EDT
Ryze Superfoods customer support contacts
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867 Boylston Street, 5th Floor, Boston, MA, 02116, US

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Hi Fujimama, we are very sorry you were unhappy with our coffee and received inadequate customer service. Your feedback is extremely important to us, and we are dedicated to fixing this issue as soon as possible. To help you further and ensure that we address all of your concerns, please provide the email address associated with your order. This will allow us to find your account, thoroughly investigate the issue, and speed up the refund process. We genuinely appreciate your understanding and patience as we work hard to make things right for you.
Update by Fujimama
Jun 07, 2024 8:56 pm EDT

My responses to your non-responsive email were ALL from the email used in my order. After trying multiple channels of communication, I FINALLY got a link to initiate a return of the product. The package went out in the mail yesterday. I've received a partial refund. When I have received a full refund, the case will be closed.

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  1. Ryze Superfoods Contacts

  2. Ryze Superfoods phone numbers
    +1 (617) 221-3852
    +1 (617) 221-3852
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  3. Ryze Superfoods address
    867 Boylston Street, 5th Floor, Boston, Massachusetts, 02116, United States
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Ryze Superfoods Category
Ryze Superfoods is ranked 1 among 16 companies in the Organic and Healthy Food category