Menu
For Business Write a review File a complaint
CB Organic and Healthy Food Ryze Superfoods Ryze mushroom coffee - deceptive practices re: unauthorized auto-ship
Ryze Superfoods

Ryze Superfoods review: Ryze mushroom coffee - deceptive practices re: unauthorized auto-ship

H
Author of the review
11:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On June 27, 2024, I received an email from from Alex Crusoe of Ryze Superfoods, informing me about a new shipment of Ryze Mushroom Coffee was scheduled to be shipped within the next few days. I promptly responded to him and informed him that I never selected any recurring subscription and that I only made a one-time purchase on June 1, 2024. In response, he sent a single screenshot of inconspicuous text containing six words showing "$36 refill ships in 30 days." He did not, however, send anything indicating that I intentionally selected this subscription or otherwise had another option of not unknowingly selecting this subscription. I promptly informed him that he needed to cancel any auto-shipment, not make any unauthorized charges, and not send any products. I even tried to go online to "cancel" this illegitimate "subscription." The website will not allow me to log in to do so, even after trying to recover the lost password. Potential customers need to be aware of this deceptive business and advertising practice. The FTC, CFPB, BBB, and Attorney General's Office need to be involved to prevent Ryze from continuing to deceive consumers.

Recommendation: Ryze will try to make you unintentionally register for a subscription.

Jul 01, 2024 2:12 pm EDT
Ryze Superfoods customer support contacts
Phone numbers
Address

867 Boylston Street, 5th Floor, Boston, MA, 02116, US

File a complaint Write a review
Hi HTtx ,we're genuinely sorry for the confusion and frustration you've experienced. Please know that your satisfaction is very important to us, and we would never intentionally enroll you in a subscription without your explicit consent.

We understand how alarming it can be to receive a shipment notification unexpectedly. The email you received was part of our process to inform customers a few days before processing their orders, allowing them time to make any necessary changes or cancellations. We strive to be transparent about our auto-ship program and include disclaimers on our website to avoid any misunderstandings.

We apologize if the text you received was confusing and if you found it difficult to cancel your subscription online. This is certainly not the experience we aim to provide. To ensure we can look into this and resolve your concerns, please provide your email address or RYZE order number. Alternatively, you can reach out directly to our customer support team at alex@ryzesuperfoods.com.

For future purchases, we recommend using the "Buy Once" option on our shop-on-demand page, which ensures you won't be enrolled in our auto-ship program. You can find this option through the following link: https://www.ryzesuperfoods.com/pages/shop-all

Thank you for bringing this to our attention, and we appreciate your understanding and patience as we work to make things right.
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

0 comments
Add a comment

More Ryze Superfoods reviews & complaints

Ryze Superfoods - I ordered a trial of their product and was sure to not have my order auto renew 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Ryze Superfoods - I ordered their product ONCE 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Ryze Superfoods - Prior to 9/11/22 I ordered a sample bag of their coffee
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Ryze Superfoods - Auto subscription
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Ryze Superfoods - Order Never Shipped
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Ryze Superfoods - Ryze Superfoods
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Ryze Superfoods - Coffee
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Ryze Superfoods - Can’t cancel recurring the order
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Ryze Superfoods Contacts

  2. Ryze Superfoods phone numbers
    +1 (617) 221-3852
    +1 (617) 221-3852
    Click up if you have successfully reached Ryze Superfoods by calling +1 (617) 221-3852 phone number 28 28 users reported that they have successfully reached Ryze Superfoods by calling +1 (617) 221-3852 phone number Click down if you have unsuccessfully reached Ryze Superfoods by calling +1 (617) 221-3852 phone number 85 85 users reported that they have UNsuccessfully reached Ryze Superfoods by calling +1 (617) 221-3852 phone number
  3. Ryze Superfoods address
    867 Boylston Street, 5th Floor, Boston, Massachusetts, 02116, United States
  4. Ryze Superfoods social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024
Ryze Superfoods Category
Ryze Superfoods is ranked 1 among 16 companies in the Organic and Healthy Food category