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CB Organic and Healthy Food Ryze Superfoods Ryze mushroom coffee - deceptive practices re: unauthorized auto-ship
Ryze Superfoods

Ryze Superfoods review: Ryze mushroom coffee - deceptive practices re: unauthorized auto-ship

H
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11:15 am EDT
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On June 27, 2024, I received an email from from Alex Crusoe of Ryze Superfoods, informing me about a new shipment of Ryze Mushroom Coffee was scheduled to be shipped within the next few days. I promptly responded to him and informed him that I never selected any recurring subscription and that I only made a one-time purchase on June 1, 2024. In response, he sent a single screenshot of inconspicuous text containing six words showing "$36 refill ships in 30 days." He did not, however, send anything indicating that I intentionally selected this subscription or otherwise had another option of not unknowingly selecting this subscription. I promptly informed him that he needed to cancel any auto-shipment, not make any unauthorized charges, and not send any products. I even tried to go online to "cancel" this illegitimate "subscription." The website will not allow me to log in to do so, even after trying to recover the lost password. Potential customers need to be aware of this deceptive business and advertising practice. The FTC, CFPB, BBB, and Attorney General's Office need to be involved to prevent Ryze from continuing to deceive consumers.

Recommendation: Ryze will try to make you unintentionally register for a subscription.

Jul 01, 2024 2:12 pm EDT
Ryze Superfoods customer support contacts
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867 Boylston Street, 5th Floor, Boston, MA, 02116, US

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Hi HTtx ,we're genuinely sorry for the confusion and frustration you've experienced. Please know that your satisfaction is very important to us, and we would never intentionally enroll you in a subscription without your explicit consent.

We understand how alarming it can be to receive a shipment notification unexpectedly. The email you received was part of our process to inform customers a few days before processing their orders, allowing them time to make any necessary changes or cancellations. We strive to be transparent about our auto-ship program and include disclaimers on our website to avoid any misunderstandings.

We apologize if the text you received was confusing and if you found it difficult to cancel your subscription online. This is certainly not the experience we aim to provide. To ensure we can look into this and resolve your concerns, please provide your email address or RYZE order number. Alternatively, you can reach out directly to our customer support team at alex@ryzesuperfoods.com.

For future purchases, we recommend using the "Buy Once" option on our shop-on-demand page, which ensures you won't be enrolled in our auto-ship program. You can find this option through the following link: https://www.ryzesuperfoods.com/pages/shop-all

Thank you for bringing this to our attention, and we appreciate your understanding and patience as we work to make things right.
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  1. Ryze Superfoods Contacts

  2. Ryze Superfoods phone numbers
    +1 (617) 221-3852
    +1 (617) 221-3852
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  3. Ryze Superfoods address
    867 Boylston Street, 5th Floor, Boston, Massachusetts, 02116, United States
  4. Ryze Superfoods social media
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Ryze Superfoods Category
Ryze Superfoods is ranked 1 among 16 companies in the Organic and Healthy Food category