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Ryze Superfoods

Ryze Superfoods review: Subscription deception

K
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7:15 am EDT
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This product showed up as an ad in every social media platform and finally, I decided to try it. I purchased what I thought was could be a one time package of the coffee and the matcha. However, not only was I now signed up for a an auto-renewed subscription, but when I logged in, found out there is no way to cancel.

So I reached out via email in response to my order, and requested to cancel. I also asked for a refund for the unopened product, which I would happily return.

Alex Crusoe responded initially, but has them gone silent. He as me for more information about what I didn’t like. Personally, I didn’t care for the taste and didn’t want to drown the product in excess sweetener just to mask the taste.

I then tried to find another way to get help and tried to connect with the company through the Shop app. The phone number is invalid and has a message that requires you to email the same person.

In turn, I ended up duplicating my effort and now the company won’t respond to me at all. I am beyond frustrated and want others to know how difficult this process has been to perhaps save them the same fate.

I still have yet to confirm my cancellation or refund.

Claimed loss: $76.69 USD

Desired outcome: I want an email confirmation of my subscription cancellation and a refund for the unopened product which I will happily return if provided a return receipt.

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Jun 18, 2024 10:58 pm EDT
Ryze Superfoods customer support contacts
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867 Boylston Street, 5th Floor, Boston, MA, 02116, US

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Hi Karen, we're sorry for the frustration and inconvenience you've experienced. We understand your concerns and want to address them promptly.

Firstly, we apologize for any confusion regarding our auto-ship process. Our intention is never to mislead customers, and we strive to provide clear information about our subscription options. We do offer a one-time purchase option for our products, which is available on our website to ensure customers have a choice without committing to recurring shipments.

On our website, you can manage your subscription through our customer portal, located in the site menu under 'Manage Subscription.' This portal provides comprehensive control over your orders, including managing products, adjusting delivery frequencies, skipping deliveries, delaying shipments, or canceling your subscription whenever you choose.

Rest assured, your cancellation request has been processed as per your request. You should receive an email confirmation shortly. We have also initiated a refund for the recurring order. Please check your email for confirmation of the refund.

We sincerely apologize for any communication delays and the frustration this has caused. Our customer service team is committed to timely responses, and we regret any lapses in our communication with you.

Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our customer experience.
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  1. Ryze Superfoods Contacts

  2. Ryze Superfoods phone numbers
    +1 (617) 221-3852
    +1 (617) 221-3852
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  3. Ryze Superfoods address
    867 Boylston Street, 5th Floor, Boston, Massachusetts, 02116, United States
  4. Ryze Superfoods social media
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    Nov 22, 2024
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Ryze Superfoods Category
Ryze Superfoods is ranked 1 among 16 companies in the Organic and Healthy Food category