Safaricom
Reviews and Complaints

I had a really bad experience with Safaricom. I was without service for 12 whole hours and couldn't get any help from their customer service. They only seem to care about getting you to apply for new services, but when you actually need help, they just hang up on you. It's really frustrating and I wouldn't recommend them to anyone.

Safaricom is a big company in Kenya. They do a lot of things like phone calls, internet, and mobile money. Bob Colymore is the boss now, and he's doing a good job. Before him, Michael Joseph was the boss, but he wasn't so good. He did some bad things that hurt the economy. But now things are better with Bob in charge.

Safaricom has a lot of customers. They like the company because it's easy to use and the prices are good. You can call your friends and family, and you can use the internet to find information or watch videos. And if you need to send money to someone, you can do it with M-PESA. It's really convenient.

Sometimes there are problems with Safaricom. Maybe your phone doesn't work, or you can't connect to the internet. But usually you can call customer service and they will help you. They are nice and they speak English and Swahili.

Overall, Safaricom is a good company. They help people stay connected and they make it easy to do things like pay bills and send money. Bob Colymore is doing a good job as the boss, and things are getting better.

Safaricom is the best network out there, hands down. Their internet offers are top-notch and I always get great quality service. I love using their network and I can't imagine switching to any other provider. Thank you, Safaricom, for always keeping me connected!

But overall, I've been a Safaricom customer for a while now and I have to say, their services are pretty good. I use their mobile network and internet services and I rarely experience any major issues. The network coverage is pretty good too, even in remote areas.

Their M-PESA service is also very convenient. I use it to send and receive money, pay bills, and even buy airtime. It's fast and reliable, and I appreciate the fact that I don't have to carry cash around with me all the time.

One thing I don't like about Safaricom is their data bundles. They can be quite expensive, especially if you're a heavy internet user. I wish they could offer more affordable options for people like me who use a lot of data.

Overall, I would recommend Safaricom to anyone looking for a reliable mobile network and convenient mobile money service. Just be prepared to pay a bit more for their data bundles.

Safaricom is the real deal when it comes to telephone service in Kenya. They got the largest coverage in the country, which means you can make calls and send texts from almost anywhere. And let's not forget about their mobile money app, which is simply excellent. You can easily send and receive money, pay bills, and even buy airtime without leaving your house.

Their customer service is also top-notch. Whenever you have a question or an issue with their services, they are quick to handle it. You don't have to wait for hours on the phone or go through a complicated process to get help. They are always ready to assist you with a smile.

Overall, I highly recommend Safaricom to anyone looking for reliable telephone service and a great mobile money app. They are the best in the game, and you won't regret choosing them.

about it. But I gotta say, Safaricom is the real deal when it comes to mobile services in Kenya. They got everything you need from calling, texting, data, and even mobile money transfers. Their network coverage is also pretty good, especially in urban areas. I've been using Safaricom for years now and I gotta say, I'm pretty satisfied with their services. The only downside is their customer service, which can be a bit frustrating at times. But overall, I would definitely recommend Safaricom to anyone looking for a reliable mobile service provider in Kenya.

Their mobile network coverage is extensive and reliable, making it easy for people to stay connected even in remote areas.

Safaricom also offers a wide range of products and services that cater to the needs of their customers. From mobile money transfer services like M-Pesa to internet services like Home Fibre, Safaricom has made it easy for people to access essential services at their convenience.

Their customer service is also top-notch. Whenever I have had an issue with my line or any of their services, their customer care representatives have always been quick to respond and resolve the issue.

One thing that I think Safaricom could improve on is their pricing. While their services are generally affordable, some of their products like Home Fibre can be quite expensive for the average Kenyan.

Overall, I believe that Safaricom is a great company that has made a significant impact on the lives of millions of people in Kenya and beyond. Their commitment to innovation and customer satisfaction is commendable, and I would recommend their services to anyone looking for reliable and affordable communication and internet services.

in the future.

Safaricom's website is pretty good, it tells you all about what they offer and stuff. But honestly, Safaricom needs to step up their game when it comes to taking care of their customers. They've been around for a long time and maybe that's why they think they can treat us however they want. It's not right. We need someone to come in and give them a run for their money. Maybe Equity can do it, who knows?

I mean, don't get me wrong, Safaricom has some good stuff going on. Like M-Pesa, that's pretty cool. But when it comes to things like customer service, they really need to improve. It's like they don't even care about us. And their prices are so high! It's like they think we're made of money or something.

I think it's time for Safaricom to start treating their customers better. We deserve it. And if they don't, then maybe it's time for us to start looking for another provider.