Safe Home Security review: there is no out of the contract! 102

This is by far the worst security company I've ever dealt with in my life! Thank goodness they are forever out of my life! After 5 years of HELL! They are greedy, and you cannot complain about their customer service, because it does not exist. They couldn't give a rats butt about your safety or security. They just want your money! I've read through all the complaints and comments throughout this page, and it's like a bad movie playing out over and over. I can realte to ALL of them. Been there, done that, got the T-Shirt. From now on, I will do everything in my power to warn people against them. What really baffles my mind is the fact that in 2011 in the USA, a company like Safe Home Security can operate and continue to exist. They have and F rating with the BBB, and there are hundreds of open cases against them. If I have to describe them in one word... CRIMINALS!

I don't have a "contract" with SHS. I have a month to month agreement with them that I can cancel any time I want. All I need to do is call them and tell them. I have it in writing. I called to cancel and guess what? I just received a letter from them telling me my non-existent contract with them doesn't expire until 3/9/12. I have to cancel in writing 60 days before that. I don't have a contract...this company is pond [censor]. I forward all this information to Dateline and 20/20. I think if they get flooded with complaints they will do a story on these dirt bags. I did have a contract with them years ago and I did get out of it, after they renewed me for another year. Well I thought I got out of it. I just found out that for the 2 years after I cancelled my service they were reporting me 90 days late 6 time for a non-secured loan. My credit was trashed...that's why I decided to get rid of them...guess I'm gonna have to get a lawyer.
20-20@tvnz.co.nz
Dateline@nbcuni.com

I began using the Safe Home Security Inc services almost three years ago. I am a 10% service connected veteran...I am living on retirement and have encountered a financial hardship"., so I made a decision to take care of the more significant bills such as food, shelter, gas, electricity, and phone, and cut back on the other not so significant needs. I called Safe Home Security and told them my need to stop the services. I was told that someone would get back to me and they proceeded to take my phone number down.I went online to their site and also sent them an e-mail stating my position and my desire to stop with their services. A week later I received a telephone call back from a gentleman, who stated that he was the manager. I again explained to this gentleman my situation and my need to stop their services, and inquired about whether there was an amount i had to pay for cancelling contract a little earlier. He told me that I need it to talk to their legal department, because they were the only people authorized to make that decision. I went on to tell this gentleman, if your are stating that you are the manager: Why is it that you do not have the authority to make a decision? I went on to ask him to transfer me to the legal department, then he said" I am sorry but they are close today...so obviously this people are just giving us rhetoric and just wish to tired us out! We need to start writing letters to the media, channel 8..to help us with this problem, and to hopefully put this people out of business...Perhaps, we can organized a group of people to go and march and protest infront of their offices and invite members of the media..

Hey Defenderboy, I guess you are a "boy" without a clue! I cancelled my contract, the right way. I jumped through all the hoops, I dotted all the "i's" crossed all the "t's" made sure my "contract" with those slim balls was indeed over...it wasn't enough for them. They started trashing my credit. I believe they call that sour grapes in the business. They were doing that for 2 years. I just found out when I went to refinace. Even though I have all the paper work to verify I cancelled, they're still billing me...it's a "go ahead and sue we dare you". Well that's exactly what I'm doing and I retained the best attorney their money can buy because in the law suit are all the fees for the lawyers, the extra I have to pay in interest on the new mortgage because of my "poor" credit, the higher closing costs. I had a 790 credit score before I hooked up with those crooks, now I'm at 640. Go ahead Defenderboy, defend them...

I had SHS for three years. I had no complaints with their service. HOWEVER, my wife left me and I move out of the house. I called to cancel and they said I couldn't until the contract was up. After four years, they have gotten their money from me. It is ridiculous that you can't cancel a contract when you no longer live in the house. I would NOT recommend this company to anyone. If you are looking for a security system, LOOK SOMEWHERE ELSE!

I encourage everyone concerned to take five minute of their time and write a complaint to the state attorney office..we need to stop this company from doing business anywere...in any state...and also send a complaint to the BBB...perhaps even write to a television station requesting to investigate..please people we must do this...

The issue here is not so much about whether you are in acontract or not but rather that we get a straight answer from these people. For example: If you signed a contract with Verizon for cell phone service for two years, and if call them wanting to cancel the service earlier within the two year contract, you will be told immediately what the penalty would be? Right? However, with SAFE HOME SECURITY you will never get a straight answer...At least, I have, t been able to get a straight answer, meanwhile they continued to mess my credit...PLEASE EVERYONE THAT HAVE ISSUES WITH THIS EVIL COMPANY CALL THE STATE ATTORNEY, S OFFICE AND FILE A COMPLAINT...THANK YOU...

I am currently suing them. I have all the paper work, everything is documented and they are in major violation of State and Federal Laws. Most people don't keep the paper work once they "think" they are cancelled. That's what they count on! I Urge everyone that has them to hold on to every peice of paper and try to get them to put into print all you can...that's what I did and it's going to pay off.

I am trying to get them to stop billing me because I let them know by phone 6 months in advance and they told me to call them back in January. I called back in Jan and they then told me to write a letter of cancellation. I wrote a letter and then a week later they called me back and told me I had to give them a letter in writing 60 day's in advance and that I was to late since my contract with them expired on feb 13th. They said since I was to late with the letter that the contract automatically renewed for 12 month's. I know this was intentionally done on the phone back in July when i called to cancel very bad service.They would not call when the alarm went off or when I tested it without calling them first. This is a bad company that does nothing that you pay for.That's why I will not pay them another dime. Stay away from this company. They will rob you with out a GUN! If someone can tell me how to put them out of bussiness I will try to help! Let's all sue them! Jerry From N.C.

hello everyone...sorry to hear about the issues related to this company...and about their abuse, their fraud, and their attitude about been above the law...Please write a complain to your State Attorney, s Office, just like I already have done...This company and their fraud and illegal practices are been looked into...the more complaints that we can document the better the results...Please everyone, do not give up and continue to register your complaints and your experiences dealing with these people...my hearts go out to everyone that has suffered such as what I have endured dealing with these folks...write even to your Congressman...thank you...

jerry LP, Yes, this is what the company did to me too. I called to cancel and they told me I had to call within 30 days. I called within the 30 days and a woman actually laughed at me. She said it had to be submitted in writing 60 days prior. She then said in a snotty voice, "read your contract". Well I ended up paying for another year on an alarm system that hadn't worked in over 3 years. I sent a letter, registered, documented it all, made sure my service was cancelled a year later/ Checked to make sure no more money was being withdrawn. All was clear. Except they started reporting me to the credit agencies. Reporting me late on an unsecured loan. It wasn't till I went to refinance that I realized what they were doing. I called and they said they never recieved a letter and that I was still under contract. I have all the paper work, all the documentation but it doesn't matter. I had to hire a lawyer and am now sueing them. What they count on is people throwing away their paper work and you have no proof that you cancelled. They build up all this fraudulent fees and in order to get your credit back, you have to pay it all back and sign another 3-5 year contract with them. This is not the exception, they do this to everyone. GOOD LUCK.

Where is the other state attorney generals and why are they not taking these crooks to task... do not use them, i was just offered a "deal" to help me with my "automatic renewal problem". I was told that they would only charge me 20.00 a month and give me the first five months free... sounds good wrong! they waited till i asked if this was for my last year... guess what, new contract for 60 months... thieves...beware unethical and i will fight them in court...

I encourage everyone to file a complain with the state attorneys office. Please i BEG YOU ALL TO FILE THE REPORT, THE MORE COMPLAINTS the attorneys office receive the better...they are looking at all the complaints that this thief company has generated and I prey to god that we can put this no good people out of business...pass the word around and post on face book...DO NOT DO BUSINESS WITH THIS COMPANY...I also filed a complain against this company with the BBB they failed to reply, so I am continuing with my complain with state attorney, s office, , , , every please let, s continued the fight...thanks and good luck

Does anyone know the web address of the states attorney office so we can write a complaint? Please post it here so everyone can start writing them. Please. They are crook's that need to be put out of bussiness and arrested and put in jail till they pay back all the people they take advantage of. Post and write everyone you know about this very bad company.

HERE IS OFFICE OF THE ATTORNEY GENERAL, STATE OF CONNECTICUT...CONSUMER PROTECTION DEPARTMENT...TEL----[protected] ADDRESS IS 110 SHERMAN ST. HARTFORD, CT 06105...PLEASE CALL AND REGISTER A COMPLAIN, WE MUST STOP THIS COMPANY FROM OPERATING IN THIS STATE...THEY ARE FRAUD, AND HARASSED THEIR CUSTOMERS...

I am just another extremely dissatisfied customer of SHS. They didn't get the system put in right in the first place. I had a high no. of false alarms, to the pt where I was going to have to pay the police for coming out. On my last service call it was the same "maybe its this, maybe its that... we really have no idea." So I asked the technician, if I wanted to remove the system, how would I do it. He showed me the screws, I tool it out and gave it to him. I called the main office, they actually said thatwas OK, although the tech didn't want to take it. Now, of course, they are still charging me - trying to make me pay when they have the system back and I have no service. I cannot imagine a judge ruling in their favor. I seemed to remember it was a three year contract but when I looked at the contract lo and behold it said 5 years, just as those high pressure office people said on the phone. I wonder if a 5 year contract for alarm service is legal in Mass - any idea on that? Also it appears alarm installation cos are required to be licensed in Mass - any one know about that? Hey, Safe Home people who seem to be reading and commenting on this site, if you have answers on these points please feel free to share.

I don't know about the law in Mass, but I do know they are a very bad company. They try every way they can to tie people up in a contract. Seems to me if you are a good bussiness you don't need contracts.Call your attorney general for your state. Tell them what happened. They do not answer the BBB because they have such a terrible rating with them.All they do is try to ruin your credit if you do not pay them.Send them a registered letter saying you are canceling there contract for not giving you service that they said they would. Don't give up. They will keep sending you bills for nonservice to your home also.They are very rude when you try to talk to them. If you have to call a lawyer! Believe me they are very horrible.Worst than identity thieves. This company needs to be put out of bussiness...

Hello, Listen whether you live in Mass. or Connecticut, New York, or Florida, I asked that everyone that have had issues with this company contact their STATE ATTORNEY, S OFFICE...just google it, you will find the phone number and address...This Alarm company..SAFE HOME SECURITY OPERATES in many states and if you check BBB, they have hundreds of complaints, related to their scam with falsifying contracts, harassment, lies, and illegal business practices.The BBB, has rated them as an F, but has been unable to do much about it, because many times this company will not reply to the complaints...So what I am saying the only person that can do something is the State Attorney, s Office. Please register a complain as I have and many others. DO NOT GIVE UP!

Yeah i was dupped by the ### of SHS. I signed up with then about 2 - 2.5 years ago. So nothing bad happened for a long while. Now we are. We found out in February that our alarm was not working for a couple months. So i called the company and they said YUP its now working. So i asked by they didnt tell us, he said that its in our contract that we have to do self tests. Said ok yeah thats our fault, now how do we resolve it. They said we need to send out a service tech. I said ok, how much. They said 89.99 an hour, i said i cant afford that. They said you can signup for the warranty thats only an additional 10 dollars a month, i said ok cause i cant afford that, thank god i did cause the service tech was there for like 2.5 hours. Anyways, so the service man came, i signed the warranty, gave him $10.00 like they said and he was a really nice guy, very clear, very honest. So then he said that its the phone companys fault that the system doesnt work. I said ok. So i called up my phone company, they sent out a tech and they said, no nothing wrong on our end. So we determined that it was the SHS jack in the back of our phone box that was not working right. So I called SHS back and the same tech came back out. Great guy, again very honest. He said that SHS has had A LOT of problems with people who have UVerse. I said really, he said yeah absolutly, he said what you need is a cellular back up, i said thats it, he said yup and ill get that ordered right away for you. I said awsome. So he left with the warranty and the 10 dollars. So a week went by, nothing. Waited another week, still nothing. Now me and my husband are getting conserned because our alarm doesnt work and were still paying for a non working alarm. So i called, explained my self about 5 times until someone finally told me to conact Chuck. I was like ok perfect, let me speak with him. So he got on the phone and explained that they did not order the backup, i asked how come. He said because there are two different types of back up. I said ok and you guys couldnt call me because . . . and he didnt answer my question. So then he proceeds to tell me how much they are (approx 300 dollars) and i said why are you telling me that, he said because you have to pay it. I said NO I DO NOT. He said yes you do. I said how are you going to charge me for your faulty system. He said, you switched companys in September of 2010 and i said yes. He said because you switched companies, you have to pay for it. I said no because from September to November, it was working perfectly fine. Then one day in November, it stopped working. So how is it our fault that your system stopped working. So he said he need to contact his supervisor and discuss, I said ok. He said he would call me back the next day. He never did, so i called and left him 3 VMs (in a months time frame), never got back to me. So I called and left him another VM (and now i was pissed and you could hear it in my tone of voice), and about a week and a half, he called back and he was completly confused, didnt know what was going on. So AGAIN i had to retell my story and he gave me the same BS line saying its our fault and blah blah blah. So then i say well then i want to cancel, he said you cant until 2016, i said EXCUSE ME, our contract ends next year, he no it doesnt, he said you just resigned the contract to end in 2016. I said BULL S**T. So i asked for his supervisor, he was kind of reluctant to give me his name and number, so he gave me his first name, i said ok now can i have his last name, he gave it to me then i asked him to spell it out and he was reluctant but then did, then i asked for his extension and so i called his super, used the extension and he gave me the wrong one cause it was a female, not George, his supervisor. So then i called back the company and asked for George and they gave me his extension and i asked to speak with him and they said "hes busy with an employee" i said what a shocker. So then i asked to go to his VM, they put me in and ive left 3 VM in about an hour and a half. Im going to call him every 1/2 hour until he calls me back, I DONT CARE. So i filed a BBB complaint and found out that there are many people who did that. Next step is to call the Attorneys Offic. Actually, the lady that is handling the law suite against them, her info is: Sandra Arenas - [protected] sandra.arenas@ct.gov, so if anyone wants to complain, shes the perfect person.

seems like just about the end results i got

they will run the company rite on the eadge of bankrupt and sanity
they will skim off the top
destroy good honest credit ratings of others and in the end default into nothing

i live in springfield ma and i've had shs for 2 years and my 3rd year will be up. I called them about it and they said that my contract is not up in dec 1212 that it's up in 1213. how can that be i said you are charging me for 2 more years . but i have all the papers even the paper that the police sing so i know when my time is up. we will see who gets who! they are the worse company ever

I have had all kinds of problems since signing up with this company May 31, 2011. My alarm system has not worked properly since they put it in. No one calls you back when they say they are going to, and they have charged my account for the last 2 months when I was supposed to get a free month in July since nothing works. Then they charge my account earlier than the date agreed upon and refuse to refund the money so I can get my overdraft fee back from the bank. They are a HORRIBLE company. I have put in a complaint with the BBB and have asked to be let out of the 5 year contract. They refuse to let me out of the contract b/c I called on the 15th day after they put it in (even though the system did not work at all) and they said it was past my 10 days to cancel so I couldn't. When I asked them about the free month they still have not given me they said I was in a 5 year contract and they could give me that free month whenever they choose to in the next 5 years. So, I have since contacted and attorney who is looking over the contract and sending them a demand letter to let me out of the contract. I am going to change my bank account so they can not get anymore money out of it, and mail them back their equipment. Why should I have to pay for a system that mainly does not work at ALL. They can take me to court and send me to collections I don't care. I would rather pay an attorney to deal with them than give them one more cent of my money. I don't feel I should be bound by a contract when they can't even provide the service they have promised, and I certainly do not intend on paying for it anymore. Do not do business with this company. Their customer service is like dealing with a bunch of 16 year olds on summer break. Good luck getting a supervisor b/c I've only ever been sent to a general mailbox after being laughed at before they transferred me. I think the whole company is ran and maintained by crooks who are only good at stealing your money and conning you b/c they certainly can NOT do anything else right.

I had a 3 year contract with Safe Home Security. I signed their contract and never got a copy. They started monthly withdrawals out of my checking account 6 months before the contract starting date. The only reason I know this is because they are taking me to small claims court for a contract dispute. After paying for a year and a half I had a fire system add-on. Which was to start in June but their contract says Sept. I never got a copy of this contract either. As of Sept. they started to demand that I pay for two contracts instead of one which is what I should be paying for. That's why it's called an add-on. They continued two take out their payments for the first contact and harassing me, my wife, and son night and day from 2009 until now. I was during this period that I finally received a copy of both contracts. I read them to them, but they are too stupid to listen or understand. We are going to court, on the second contract which says this is for a burgelar system also which the first contract states but they don't care. These people are rude, arrogant, and down right obnoxious. I have all the paperwork for proof in court. I can't wait for the hearing. I would strongly recommend that you DO NOT do business with Safe Home Security. They are a bunch of crooks!

Why didn't I read this before I could hooked up with this company. I haved received better customer services from fast food resturants. Satan must own this company. I have been waiting almost two months to have my broken system service. THEY DON'T CARE ABOUT THERE CUSTOMERS!THE WORST DECISION I HAVE EVER MADE. I will take futhur actions. Takes for the imput; I will sent a certified letter informing them to not automatically renew my contract. I will like to discontinue serivces.

The truth is" these people are probably worst than Satan". You will get lies after lies and will hang on to you alike fleas". You will never get a straight answer and you will be harrassed for the remainder of your life! The collection company will call you three to four times a day at different times even at night...Please file a formal complain with The State Attorney's office the only answer! good luck and tell all your friends not to ever fall prey to this ###".

I can only echo others' experiences. Many attempts to cancel service by phone and in writing to no avail. They continue to call looking for money and when I ask for a supervisor because we have repeatedly sent letters to cancel and we want them to come get their equipment, they tell me someone will call me back in 10 minutes, then nobody calls back. This has been going on for more than TWO YEARS. Totally frustrated!

Please call the Connecticut State Attorney, s Office...I am still receiving calls from this people and they are nasty, they would make threats and try to intimidate me and many others and they do not seem to care...Please write to the media and complain and continue to tell peopple that when we stop patronizing their Alarm company, they would eventually would have to go out of business...pass the information on Face Book and by twitter...

I had 6 months left on my contract. One day I recieved a call from SafePay alarm co. stating
they were taking over for HomeSafe company at the end of my contract. They were knowledgable of all of my information. Someone came to my home and had me sign a new
contract to be enforced in six months. Six months later, they began billing me. After 4 months
I noticed that HOMESAFE was still deducting from my account as well. They claim they are
still my monitoring co. SAFEPAY argues the same. I stopped both from drafting my account.
I have my suspicions about both companys. When I called SAFEPAY I was told that others have had that problem too. So I know this wasn't an isolated case. I would like to know if there is a classaction lawsuit agains either of these companys. ~New Jersey~

Hello, I agree with all of the previous complaints!
I am a senior citizen in Cleveland, Ohio and I purchased this alarm system in 2004 when they were going by the name of "SAFE HOME SECURITY" one year later they changed names to "SECURE AMERICA" and did not tell us at all! We had over 6 robberies, no notification was given to the police department and the alarm company would call out of no where while we were sitting in the house saying "the system had alerted them of a robbery going on at the same time!" Please note, this call was received while we were sitting inside the house, without any doors or widows open and the alarm did not even make a sound at all! Then the last robbery occurred when the widows were broken and the back door was pried open and again the alarm did not go off, When we came in the house the "so- called" alarm system recited "doors and windows on" so we would not have known of the break in if we hadn't seen the back door pried open! This company is a POOR EXCUSE FOR AN ALARM SYSTEM. They are currently sending a huge bill for over $900.00 this is ridiculous, the service that we had received isn't worth 9 cent! DO NOT BE A SUCKER FOR THIS COMPANY! THEY ARE REFUSING TO TAKE THE BOX OUT OF OUR WALL, AND STILL SENDING A BILL AND THE ALARM DOSENT EVEN WORK ! I have personally written letters over and over again asking them to remove the system and no one has come out to do that. We have lost over 4 to $5000.00 in repair and replacement of merchandise thanks to the company called "SAFE HOME SECURITY" OR "SECURE AMERICA". This company is a fraud, they want to take you for your money and you also loose more with them than without them.

Hello, To who it may concern.
I also have Safe Home Security. My custemer id # 305380 name Charles Dolle. I had a service tec come out to check the sistem. Since I was the second owner of the home. service tec tells me everything is working as it should. just like it did for the previous owner. I paid the tec 123.00 for a twenty minit viset. I was happy untill I had to replace 2 leaky rotted windows.Come to find out the wires where not even hooked up! The so called brackedge buttons wires where just drilled and stiffed in to the window cill WHAT THE f***! So I called and explained the situation on [protected] I was told someone would get back to me. I called again on [protected] same story and I waited, no call back. So I called once again [protected] So here I am MARCH 13- 2012 still going around in circles with safe home security. I told a rep( Scott) I was done with the run around do not send a bill again Safe Home Security was dead to me. I trusted my home my family and all the contence of my home to Safe Home Security! WHAT IT COMES DOWN TO IS I WAS PAYING FOR SOMETHING I WAS NOT GETTING. I was told by Scott the rep to send this letter to try to clear my account. Sincery Charles Dolle

I also went through the nightmare! I was having financial problems and they refused to end contract. I received a call where they were trying to sell me some new remote for system. When I explained that I was trying to cancel due to financial issues, I was told my alarm was not working anyway. When I asked them what they meant I was told I had no land line. I had no line line for over two years, but they never called to let me know I was paying for service that I wasn't getting. When I asked again for them to cancel the system since I didn't have it, they told me I was in a new contract. I asked who signed the new contract and why I was never called about the renew. I was told it was automatic. Money came out of my account automatically for years that I had no alarm coverage. Nobody called me to tell me that, but they called me to sell me new product. I am sure they knew they were monitoring nothing on this end. After speaking to a few people and sending a letter to a higher up person, they tried to work some kind of deal with me, I refused because I was frustrated. After this events they called me a few times to make deals.

I am in the same situation. I I told safe-home I wished to cancel my contract. I was told it could not be canceled until September of 2012. Later I was told that my contract was automatically renewed.and now I owe them for another year. Some of their representatives can be nasty at times. They told me they didn't have to show me anything in writing about the contract. My system isn"t working at this time.
M Richardsono
Rocky Mount NC

This company bought put my ADT contract & "renewed it with me. No one discussed a 'binding contract'. I am moving aout of the area & am still studk with another 2 years on my contract. What a rip off!

I was talked into this while in a networking group in Lakeland, Florida. I was to have new equipment that after signing, they stated they could not give. I was to have the first 6 months free. I was suppose to be billed every three months. They sent duplicate bills and then charged me for these unpaid duplicates. When I tried to contact the company I received no assistance. I have a home and a business accounts. I am locked into this contract but will strive to let everyone know that this company IS TERRIBLE YOU ARE BETTER HAVING NO ALARM THEN THIS COMPANY. SAVE YOUR MONEY GLORIA PETRONE NORTH LAKELAND PAIN AND TRAUMA, LAKELAND FLORIDA. I WILL BE HAPPY TO SHOW ANYONE THAT WISHES ALL THE CORRESPONDENCE.

Hello I have a complaint about Safe Home Security. I never signed up with them and I owe them. How the hell does that work, well it seems that this company bought a lot of contracts from a company that closed. If you had a previous contract with another company and they bought it they automaticly renew you for three years. I did not sign a paper or ever contacted them but I owe them. I tried to resolve with this and called them, they said to write a cancellation letter. I did but it still did not end. A representative fax me a paper and told me what to pay to get out of the contract so I did. She said I would get a credit reparation for the previous years, nothing happened but lies. I had a previous contract with another company for three years of service from 2005 to 2008. Then Safe Home bought it at some point and it went from 2008 to 2011. Yet I cancelled before the 60 days in writing. I have to this date to get rid of them they ignore me and transfer me from line to line. I cant find a way out, I am frustrated but I have lost hope in cancelling this company. What to do? Who can really help? Who has succesfully gotten out.?

I have had dealing with theses people, my system went down on Sunday 11/17 and they can't get anyone to come out till Tuesday 11/26( I'm not holding my breath), there customer service sucks, I have one rep . try to strong arm me (I don't strong arm). If you can buy the contract out, do it, have a lawyer help you. It will cost you some money in the short term, but the long term, you be able to sleep at night.Let these bottom feeders have their company and boiler room tactics. I"m from Oregon so it's a little harder for me to get things done from here. The pay off is on it's way and I'm good with it. I hope you all find resolve with your cases. I'm going to be checking into ADT. Jailmaster1

The ever worse customer service and they running Business just to make every body have a bad Credit

I just was informed today that a credit bureau had me listed as a delinquent account for this alleged creditor outfit that I don't know and do not have an account with dating back to 2011.I live in Boca Raton, FL by the way.I have initiated a dispute resolution process with the credit agency and this "Safe Home Security Inc" outfit, did not even have me listed in their data base as an account on my inquiry.I am an attorney by the way and to say I'm a tad miffed is an understatement!If any one else has had a similar experience feel free to let me know and I would be quite amenable to filing a class action suit in these and any other relevant regards.Stuart G Rothenberg Esq.

Safe security bought the company I was with, so when my agreement was up I faxed the letter of termination as they requested, A couple months went by and my wife noticed they were still auto. withdraw every month when called them they said I am still under agreement they never received the letter. "very rude people" I just dropped it because I didn't hear anything for a few months until today when a credit service called and said a owed 300 plus dollars and it was going on my credit. I cant find the letter I faxed them it might have gotten trashed. I'm beside myself guess I could take it to Court but without the letter what chance do I have to win.

This is still true! We are military and moving very soon. We just closed on our house and we were told all we had to do was send the HUD statement and they would cancel service. I called to follow up and they told me we signed a 5 year agreement and there was no out. We would have to pay out 90%.