Sam's Club
Reviews and Complaints

March 28, 2018 I delivered from the Searcy, Arkansas DC to Southaven MS Sams Club. Arrived at store 2030 located Brad who instructed me to drop my (Interstate) Heartland Express Trailer in the only open door and take (any) Heartland trailer from the other 2 doors; the lights were both green. I was out there doing what I was told about 2100 2 young 20 something males appeared in front of my truck yelling at me; "What are you doing?" "You're not just going to leave that trailer there are you?" And I wasn't sure who they were so at first I was humoring them because I thought they were messing with me. I said, "yeah" "And I'm taking this one" As I hooked up to what I thought was an empty trailer for Heartland. The tall one says, "Oh! And you're taking a loaded one?" I was really confused. I was told to take it, light was green. As they walked in side I said, "You guys really don't know what is going on do you?" I pulled trailer from the door about 10 feet and walked back to look inside, Brad and the 2 males were looking at me from the edge of the dock. I said, "Oh, it is loaded." I told Brad, "Next time just make sure the trailers aren't loaded." He nodded in agreement.
We all agreed I place this trailer back in the door and remove my load from their live-load door.
Before removing my load, I went inside to discuss the details of our plan. I offered to allow them to unload the trailer in their door while also tending to live-load deliveries and I would check back with them at 0400, March 29, 2018.
At that point the 2 males were still agitated. I explained to them, "You guys came out of nowhere and immediately began yelling at me. I didn't know who you were or if you just came off the street. "
They had no identification and did not identify themselves.
At this point, my load's seal is now broken. I parked directly in front of the receiving area cameras and work area. I locked my trailer and went to sleep.
At about 0430 I went back in to check with them about what to do with my load. Brad left for the night and now "Thomas" is the manager for receiving. He allowed the crew to behave unchecked. The tall male immediately responded to me; "We don't have a trailer that's empty." I said, "but we had an agreement?" He said, "It doesn't mean we couldn't empty one" I said, "All I know is I need to get an empty trailer and give you this load" (of which the paperwork was still signed in their office). He raised his voice pointing out the delivery appointment on the bills; "Well you're early" I said, "That's fine, we agreed I'd give you time all night while also working in the live-loads." I asked him how many trucks came to deliver and he responded "6" I said, "Wow, I didn't hear any, I must've slept good." He then angrily said, "Now you're telling me what I did or didn't do"
This is the confusing exchanges I had to deal with the entire time. I merely made a (light and friendly) comment about how well I slept. I tried to defend myself and tell him I wasn't. The exchanges went unresolved because he only heard what he wanted to hear.
I said, "All I know is I need an empty trailer" He can then be seen on video inside the receiving area/office flailing his arms and flipping out slamming the door open to the warehouse, kicking and flailing his arms in a tantrum manner he went to check in the trailer. Thomas was right there and didn't correct his behavior.
Strange thing about it was, the trailer was empty and he seemingly just wanted to argue and bother.
I let him know I was going to speak to his manager about him and The tall one wanted me to know that "they were going to complain about me." as he walked out into the receiving area. I asked the latest member of the crew to arrive in the conversation; a short male wearing a John Deere hat; what his name was. The person responds, "We don't give out names here ma'am, we don't do name-calling". I said, "I'm not calling anyone names"
The taller one came back and said, "You can take the one in door 3" I wasn't in a position to decide which door was "3" when they have no markings. There's a door for local trucks, I didn't know if they were including that one in the count, were they counting left to right or right to left. I just wasn't assuming which trailer was in "3" at this point from inside their office. And when I asked which door was 3, the tall one flipped out; "The middle door is three no matter which way you count from" and they're all laughing at me as if I'm stupid.

The taller one says; "I want the Live-load door open and I want you put the loaded trailer in door 3. And I said, "That's fine, we do that all the time." I was cooperative not conflictive with him despite the irrational.

I asked to speak to his manager available who was Thomas. I was explaining our agreement and so forth. Tom stood there looking slight-eyed at me. He was seemingly dismissing anything I had to say. The taller irrational male could be heard grumbling and spatting accusations again standing next to Tom. I said, "See? That right there, that's not necessary"
I then got into the conversation about asking for the tall male's name and how the short guy wouldn't reveal "anyone's name"

I said, All this nonsense over nothing" as I walked out.

I left them talking among themselves.

My experience at this store resulted in me being treated in an abusive manner, laughed at, ridiculed, scuffed and then blamed. I have reported this to Ronny the store manager, who has also dismissed this unprofessional behavior. He has viewed the video and responded that "He didn't see anything of concern" So apparently his staff can abuse visitors, ridicule them, blame them, destroy Sam's property and behave in a destructive, conflictive manner and there is nothing to be concerned about? I am embarrassed for the Sam's Walmart Brand. I would like to know from Upper Management is this really the outcome of this investigation?

I would like to be contacted immediately;
Melissa Litke
md.[protected]@gmail.com
[protected]
[protected]

01/17/2015- Purchased a 60 inch Samsung TV ($1, 198.00) from Sam's Club and a 5 year extended warranty with Square Trade which was recommended from Sam's Club. I called and filed a claim on 04/11/2018 concerning a purple spot on the screen. Claim #[protected], after four phone and e-mail contacts with Square trade and one phone call with Sam's Club Rep. Ref. #180417. Square Trade will not honor the contract for on-site repair as stated on the Extended warranty booklet that I was provided when I purchased the TV. The Square trade Rep. Stated that under the fine print contract that I never received at time of purchase. That I am required to conduct further diagnostic tests and submit photos through e-mail which I am unable to do. Square trade refused my offer which I would pay for the first on-site visit to assure a correct evaluation of my defective television. Sam's Club does not seem to be interested to help me repair or replace my TV and should not be recommending and selling extended warranty's that will not be honored. I requested and still waiting for a copy of the fine print contract. Resolution requested-: PLEASE REPAIR MY TV OR REPLACE

My mom came in on 28-Mar-2018 to the auto center to get her battery changed around 2:15 pm. the young lady told her it would be a 2 hour wait. My mom shopped and was still there. She is 76 years old and a diabetic. I had to come get her from the store as she needed to take her medicine and eat. Drive 30 minutes to her house and drive 30 minutes back to Sam's Club and her car still wasn't completed. The customer service sucked. they told me it would be done by 6 pm. They didn't start working on her car until 7 pm and we left Sam's Club at 7:20 pm. They had her waiting from 2:15-7:20. I think that is down right awful. We have been members for well over 10 years and never used the auto center and never will. I am going to Costco for our needs from this point forward. Check my membership and see that I patronage Same's Club weekly. We will NEVER use Sam's Club again!

Rhonda

Hi, my name is Alex Park a 23 year long business and plus member [protected] since 1995.
On March 13, 2018 at Elvin, Illinois store, I was purchasing an automotive battery for my house's back up generator. I brought a Mercedes auxiliary battery as for a core. While processing battery dept. Attendant name "Brian" refuses my old battery as a core he said core battery suppose to be looks same as new one and mine was a motorcycle battery. I told him "its not a motorcycle battery it from Mercedes Benz and Mercedes doesn't make motorcycle" and I was trying to show him on customer's battery guide book provided in that dept. "Brian" don't want to listen and keep saying it's a motorcycle battery and can not accept as a core because he doesn't want to break the "law". I told him there is no such a law in US Sam's club can't accept core and asked check it out from the guide book and he start ignoring my request and refused help. In that moment I was start frustrating and feel a kind of insulted and told him "you don't know s[censor]t of batteries". Then he told me he will call security to ESCORT me out from the store because I use a word "s[censor]t".
I went to customer service and asked manager "Cindy" who is very kind and professional. She direct to me go back to battery dept. Tell him accept it. When I returned to Battery dept. Another employee name "Eric" refuses and told me "tell manager come to there". I went back again to customer service and brought "Cindy" to "Eric". This time both "Brian" and "Eric" refuses then Cindy called another manager "Francisco" who found that my battery was a car battery and direct employees to accept as a core.
If a manager could help customers so the employees could I believe.
Why this situation happened at beginning? If "Brian" willing to help a customer everything would be fine and would everybody happy.
I believe your company and all others train employees to be kind and helpful to all customers. It's very shameful and unfortunate to your company's employees conduct their duties rude and in bad manner.
I'm over 70 year old senior, I and all other customers deserve much more respect from your employees.
Please kindly let me know what's your company's response of this incident. My email address is [protected]@gmail.com Phone # [protected] Regards, Alex Park

We purchased a mattress at Sam's Club in Vacaville CA 3/3, they called a third party company and scheduled delivery for 3/7. Ten days later and four appointments, we still have not received our mattress. Sam's is now saying "Sorry for your troubles, please feel free to pick up your mattress". The store is falsely advertising a service that they can not provide! Installs Inc, is a horrible company and they have lied for days! Can not believe that Sam's Club has no care for customer service and their members. I have spent four days at home waiting for the mattress and now am being told that we won't be getting it delivered.

My Order number is [protected] the item is 930536.

I was really upset today when I received the box of paper that I order online. The box was clearly damaged because there was paper sticking out of the bottom. When I opened it up, the one side of the box the reams were open and paper was sticking out that was torn and ripped. This was very inconvenience since we needed the paper today.

I called your customer service and was told I could take it back to the store and get a refund or they could send out a label for me to return it. The problem is the box is destroyed and I am not going to go out an purchase another one to send something back that wasn't my doing.

I order a lot of stuff from Sam's for my company's kitchen. But is this is how I get items or am treated, I think I will find somewhere else to purchase my items and also cancel my plus membership.

This was very disappointing and frustrustrating.

I bought a box of bulk frozen White Castle cheeseburgers. I have opened almoat all of them and heated up my last pack today. As soon as I took a bite of the first burger it had a long hair inside. I only took them from the package straight to the plate. I did not open either burger after removing from the package. I know for sure it is NOT one of my hairs as I have just got out of a shower and had my hair in a towel and as previously said I did not open the burgers up after removing them from the package. These were bought bulk frozen at Sam's Club in Raymore Mo.

Hello I work at the Sams club #4822 in Murrieta, ca one of the produce workers name is Joe he is a older gentleman but since I been with the company he's attitude and lack of respect for his coworkers and members has really disturbed me I hear fellow workers of his tell me his work ethic is pisspoor he doesn't work he spends half his shift doing nothing but walking around or asking people for help when they are already busy on top of that he's very aggressive towards women he hits on and verbally sexually harrasses the demo women on a daily basis they won't report it because they fell pity on him but I'm tired of it the worse part is all of management knows of it from the managers up and the store owner and his boss to but they refuse to do anything about it and I've grown tired of biting my tounge he's gone to far and I want him disciplined or something changed many people dread the fact to come to work because he is there he leaves his mess for other people to clean (even on his lunch and shift) so please do something about this

Good morning, unfortunately we don't have the flyer with promotion, but if you take the time to check all the calls, tickets and reference numbers related to this case [protected] and [protected] I'm sure you will find something, actually every single call (around 10 already) the associates were able to identify thru yours system information about the promotion, purchase $100.00 or more on line and get a $25.00 gift card.
At this point maybe sound like jock, been calling every week with different persons (Steward, Travis, Gerome and more) every one with different answer, different promise, will call you in 2 o 3 days, never happened, you will receive and email with gift card (electronic) never happened, is unbelievable the lack of service the incompetence to resolve a simple issue, believe me isn't about the $25.00 gift card, maybe is just to prove the lack of care of some of your people.

Hope to hear about Sam's answer

I gave the 100 ct. box of McCafe K-cup Pods as a gift. The family has a Keurig coffee maker and used a few k-cups but had coffee grounds in their cup. They ended up replacing their coffee maker with another Keurig and proceeded to another k-cup. The same thing happened so just on a whim, they tried another brand of k-cup and there were no grounds in their cups. There apparently was an error in production. I would appreciate hearing from you as soon as possible. I am very embarassed and disappointed in this product with your name on it.
Althea Bartelt
509 Mayflower Dr
Waterford, WI 53185
[protected]@wi.rr.com

Member: [removed]

Membership # [protected]

Phone # - [removed] - [protected]@hotmail.com

Order number : [protected]

Items : 54 4x6, 13 5x7

December 18th - 12:00pm

To:

Sams club # 4744

Budd Lake NJ

Timeline

· Dec 18 - ordered photos

· Dec 21 - went to pick up photos, they were not printed, Abraham(store manager) told me that they would be a priority and they would call me that day. No call from Sams

· Dec 22 - called and was told the machine was being fixed and we would be in the top 10 to get our photos. They would call us that day, no calls from Sams.

· Dec 23 - called and they were not printed yet. They will call us as soon as they are done. No calls from Sams.

· Dec 24 - went into Sams club . Photos were not completed and was told they were not set up as a priority. Pedro (store manager) told me that they would be done today and they will call me. No calls from Sams.

· Dec 26 - went into Sams club. Spoke with Pedro again and informed him that no one called me. He could not find my photos again. Another store employee looked and said they were printed. My photos were put under their wrong name. He could my folder and gave the the photos and they were not mine. Someone put someone's wedding photos instead of my photos under my name.

Dec 30 - my wife went back to Sams for the Photos and they told her they were lost and she would have to resend them in again.

These photos were for multiple frames for Christmas for our children that came home for the holidays. I would have went to some place else but your managers told me it would be done and I was a priority. Both managers confirmed with us that they would be done and in the que.

I ordered this refrigerator on Dec 2nd with estimated delivery between Dec 11th and Dec 19th. We needed the refrig by Christmas Day for hosting our traditional family breakfast, so the outside date of the 19th seemed safe. On the 19th I hadn't heard from Sam's about delivery, so I called and was informed refrig was being shipped to their third party delivery vendor Innovel Solutions. Innovel called me on Dec 20th and scheduled delivery for Saturday Dec 23rd. The morning of the 23rd, the delivery driver called and advised that they would be at my home between 3pm and 5pm. After 5pm and no delivery, I called Innovel who told me that the refrig would be delivered by 6pm. After 6pm, I called Innovel and was told they had lost contact with driver, but assured me refrig would still be delivered that day. After 9pm and still no delivery, I called Sam's Club who advised me that they also were unable to contact their "Delivery Team", but that refrig may still be delivered that night. The refrig was never delivered and we never heard back from Sam's Club or Innovel until I called Sam's Club on Tuesday the 26th. Sam's Club advised that the driver had an injury on the scheduled delivery date, so my refrig was being shifted to another truck for scheduling. The refrig was subsequently delivered to us on Wednesday the 27th.

The refrig delivery men who actually showed up were great and the refrig itself is very nice. However, the lack of communication and poor customer service from both Sam's Club and Innovel Solutions regarding the missed delivery date is unacceptable. I understand that accidents happen and would have understood that they were unable to deliver the refrig as scheduled, if I was so informed. But I do not understand the disrespect they showed by making us sit around all afternoon and evening waiting for a delivery that they should have known was not going to happen. Consequently, I would not recommend ordering items requiring delivery from Sam's Club, if the estimated or scheduled delivery time is important.

Hello

I have been a loyal customer since 2005 shopping at the store on 15835 North Dale Mabry Hwy in Tampa FL. Today was the worse experience I have ever experienced at this store or any store. My daughter went to one of the free food sampler stands that was manned by KAY (it was by the meat section). My daughter stood there as KAY continued to serve other people who came after my daughter had already been standing there for several minutes. I was standing 3 feet away so I finally approached her stand. She looked at me and said "you are awfully quiet". I told her my daughter had been standing there while she served other customers. KAY replied "I don't serve anyone under the age of 10". I told her she never asked my daughters age and that I was only 3 feet away. KAY then said that she never saw my daughter standing there. Another lie. I told KAY we have been here many times and other employees would ask if she had a parent. KAY began shouting with me telling me my daughter wasn't standing there while others passed her by. KAY then shoved the cracker with spinach spread & raspberry on it and told my daughter "here take this and you and your grandfather get out of here". I was appalled at her behavior. I told her I was informing a manager and she said "go ahead, I don't care".
At the checkout I asked the cashier, Carmen-very pleasant by the way, if I could speak to a manager. She called over a young male. I introduced myself and he said his name was "Michael". I explained my episode today. I told him I was very upset. He agreed KAYs behavior was unacceptable. He said that he would speak to KAYs manager. She is a deplorable person with a horrible personality. She should be disciplined and told to attend some kind of Customer Service Class. I am a medical provider at the VA Hospital. Had I done that to a patient I would be severely punished.
Her behavior was unacceptable and I find myself compelled to write this formal complaint so that her behavior is brought in front of the correct administrator.

I find the list of name brand choices diminishing at an alarming rate. The ones that immediately come to mine are carnation evaporated milk, Lysol professional wipes, raisinets, oceanspray craisins, Smithfield bacon, and starkest albacore tuna.
I have a sams club membership to save money over grocery store prices. Members Mark is not the same as the name brands. The quality is significantly less. If you do not return name brand selections to the inventory then I will not renew. I will coupon and bargain hunt. I noticed that frequently I can find the same price or slightly better by shopping other places, not just Walmart.
If you want to continue in business you need to remember I paid a fee to shop at Sam's. If I can't buy what I use at a better than retail price then I have no need for a membership.

This complaint is about the same employee on two separate occasions. First, I went to the club to ask about car service.in the middle of my sentence steven (Older gentleman) cut me off and said, 'tires and batteries only'. I said, can I ask you a few questions.. He cut me off again and said 'tires and batteries only'. I said thank you and walked away thinking maybe he had a bad day. This was 3 months ago.
Today I went to ask about tires. He was there again, was fine and smiling when talking to the lady prior to me but was sullen when he walked up to me. From the outset of this conversation, he was irritated, rude, disrespectful and condescending. I asked about tires. He looked them up and had an issue with printer paper. I said, 'please don't worry about it, I will look up more online' which was met with no response. He then showed me prices. I asked if this includes installation and he said this is included, irritated for no reason. I asked..'the premium installation?' he says angrily, 'I have already told you three times.. You can't understand a simple thing?'. I said this is the second time you are speaking to me inappropriately and I don't appreciate it. He says, ‘this conversation is over' and walks away.
He did not tell me three times. And I didn't know if there was a difference in regular or premium installation so thought it fair to ask. It must be a drop in the ocean for sam's club but I took my $1000 business (Tires for two cars) elsewhere.
My family and his coworker witnessed the entire event so there is no dearth of witnesses.
I will call sam's in tomorrow. Sam's staff need a training program on how to talk/deal with customers.

Today I made a purchase in Club 4866 Kennedy, San Juan. I usually go 2 or 3 time a week to buy products for my restaurant. Today I had a bad experience with 1 of the manager in charge. We have a letter from our government where we are except of paying tax for our business until the end of this year. I gave a copy of the letter like I always do. The cashier call the manager to finish the transaction. Transaction that the manager denied because my membership it's not a business membership. The way that she spoke to me without giving me an option wasn't the best. She's is supposed to give the customers the best sercice and fix the problems with the best actitud. I have your membership until January and It will be the last time that I purchased anything in your store.

My name is Ken Cunningham I was to have a tv delivered yesterday but it didn't make it on the truck so it was rescheduled for today. The delivery had the wrong tv, ours was delivered to someone else and it can't be corrected until Tuesday because they will be closed. Plus they will need to go to the customer ours was delivered to and pick ours up and bring to us. Which means a tv probably being used all weekend making someone else's Christmas happy.
Ours on the other hand will be without our Christmas present and to top it off when we do receive it will be used.
Is this the best we can expect from Sam's?
MERRY CHRISTMAS!

I'm wishing I had ordered from Amazon.
It's taken a month to get my order and the delivery company was a no show. I still do not have my order.
Amazon has always delivered my orders including large items usually within 2 days 5 at the most.

I sent the following complaint last night to your support group. The response I received was horrible. Apparently she did not read or comprehend what I sent. Poorly written response.
[Incident: [protected]]

MXD set a delivery date for Thursday, December 21 between 530 and 7:30 PM Final delivery appears to be crate and barrel delivery service.
At no point have I received a phone call concerning my delivery which was missed, it is now 9:30 PM.
I called crate and barrel help line but they don't answer their phone after 5 PM. I called MXD customer service line they tried calling the driver cell phone number no answer.
It has been a month since I ordered this mattress. I'm very dissatisfied with the length of time and the lack of concern for customer service not even a courtesy phone call tell me they were coming.
I intend to contact high-level management for Sam's Club, MXD and crate and barrel .
this was supposed to be a Christmas present and now it appears it will be well after Christmas if it comes at all.

I am not happy.
David Musick
[protected]

Question Reference # [protected]

Date Created: 12/21/2017 09:35 PM
Date Last Updated: 12/21/2017 10:55 PM
Status: Resolved

On December 17, 2017 I purchased kalamata olives and when I got home and opened the product there was mold growing all over the top and inside of them. I live about 40 miles from the Kingston, NY store so I cant just hop in the car and get a refund or show them the mold and I usually only go to the store every few weeks to stock up. Please send me a refund and coupons or discounts for my next visit due to the inconvenience of this issue. My client number is [protected]. Please attain my name and address from there.

Hello. I just wanted to drop a quick note regarding on of your employees in the automotive/tire department. I didn't get his name unfortunately, but he was working the cash register on Sunday, December 17th at 2pm. He was extremely rude to every customer there, including me for no reason. When I originally approached the register to let him know I had an appointment he said "and" then just looked at me. His condescending tone of voice was unprofessional and it is my opinion that he should not be around customers. I didn't even want to go pick up my car because I would have to deal with him again. I work in customer service as well and I would never treat customers that way. Dealing with him is probably the worst customer service experience I have ever had. I love the great deals at Sam's club and the tires are priced better than anyone, but I can't see myself being a return customer as long as he is the face of the department. Thanks for your time.