Sam's Club
Reviews and Complaints

Greetings, I wanted to express a concern more so than a complaint. I am a retired Army veteran of 30 years. I retired in October 2014. However I opened up a business back in 2006, and I also became a Sam's club member because I would be in need of lots of supplies for my restaurant, and I have spent thousands of dollars over the years with Sam's as a loyal member. I renewed my membership over the phone on 9-3-2018 for the very first time, and I had the pleasure of being helped by a employee who is also a retired Army veteran. During our conversation she was very professional, and asked if I was a veteran of any service I explained that I was a 30 year retired disabled veteran, she proceeded to explain that if I renewed inside one of the Sam's club stores that I would be entitled to a 10.00 gift card. I told her that I have been with Sam's club since 2006, and have expressed many times over the years that I was a service member not one employee that I have ever dealt with at Sam's ever informed me of the 10.00 gift card, and I have always renewed inside the stores yesterday was the very first time I ever renewed my membership over the phone, and I am so thankful that I did because I never would have been informed so I am asking that this situation be looked into, and hopefully Sam's will rectify my situation thank's in advance for any help you can provide. Blessed day to all!

Renea D Thomas
[protected]@aol.com
[protected] cell

I guess the Walton family must be hard up for money. There must be a reason for dropping brand mane products for the Members Mark brand. They are not up to the same quality standards of the name brands.
Why do I have to go to 4 different Sam's Club locations to get all the things I want?
Why when I have been buying a product I like, you stop carrying it?
Why when I'm standing in line waiting, someone behind me gets to go first?
I used to have a Costco membership, but dropped it because of the Kirkland JUNK.
Money isn't everything! I'll pay a little more to get good quality. Don't the Waltons' have enough (of everything).

My membership number is [protected] plus membership. I purchase a business computer from Sam's club online. I received it on Aug 29, 2018. Three days ago. The computer list price is$899.00. I received a flyer from Costco on September 1, 2018 today. They have the exact same computer listed for $799.00. I am a business and I do not make money by losing money on paying higher prices for equipment. Because I am a loyal customer and a business. I believe when ask Sam's Club should meet or beat competitors prices for the same items. The different of the price I am requesting as a loyal customer of Sam's Club which is $100.00. It could be in a gift card or credit. I do not care, I just want Sam's club to appreciate there customers by working with them on being satisfy with your prices to keep us from going to shop with your competitor. I can be reached at [protected] Elisa Lewis McKlevey. My email address is elisa.[protected]@att.net

I'm so disappointed with some of the bakery staff. My cousin and I went on Aug 20th to order a half sheet cake & cupcakes for her 60th birthday party. Weplaced order and stated we wanted to pick it up on Saturday (25th) at 3 p.m. We asked in the special instructions box for the cupcakes to be frosted all the way to the edge. We were told that "it depends on who's working that day because they have a lot of cakes to frost". That is a very unprofessional answer to give a customer.
So my cousin then ask to see the manager on duty and she came to speak with the bakery employee. After talking to her she came back and said yeah she's probably right. Yet another unprofessional answer.

I arrive to pick up order at 3pm sharp. I was told its not ready yet. So I waited 15 min and neighter cake nor cupcakes ready. While Im waiting two other customers had been waiting 30 min on their cakes. A bakery employee tells her" what do you want me to do about it". Customer said"be professional".
So then I had to arrange for someone else to pick up, so I can go decorate the venue.
I WILL NOT be using this location again.

I placed an order Number: [protected] for the one day sale exclusively for Plus Club Members on August 3rd. We never received our 55 inch tv that we were so excited to receive. We sold our other tv that we had in our living room anxiously awaiting our new tv from Sam's We made about 6 or 7 phone calls and every time they tell us they don't have any other information and that they will send it to the market manager and the tech support team. About a month later we still have no information and the workers are clueless. The last lady we spoke with told us that the status showed resolved. What was resolved? We still have no television and no information on when or if its coming. How frustrating, crushing and disappointing to us. We have been a club member for numerous years. I don't think we will be renewing our membership this October. One lady on one occasion told us that it never made it to FedEx even, but funny how we spent a little over $500 and got our other 2 items. Kind of wondering if an employee took it and kept our tv for themselves.
Thanks for the Great Customer Service and concern for our business!
CRAIG VENABLE/CHARLOTTE VENABLE [protected]

Tried to order this computer because it was compatible for my daughter whose in college. Online it states that it is $348.81 but once I checkout its $548.81. I'm confused and so I called the store first and that was an issue because the lady was rushing and left me on hold for more than 10 min. I then called the online store and Mark, one of the Supervisors stated that nothing could be done and explaining to him that it is not the consumers fault that the price online does not match the price at checkout. We need to correct this because it's unexceptable. My husband calls and the young lady that he spoke with said that it was marketing's problem. So, regardless of whose problem it is, you should honor the price of the computer online. Now, I have pictures stating the advertising price, so what are we going to do about this?

Junelle Vasquez

In the year 2018 I would assume that a grown man and a store manager who is suppose to be a leader, would have SOME respect for the people who work for him. Ive heard the way be talks down to his people, like the aren't worth more that the dog [censored] stuck to his shoe. The store manager isn't mature enough to handle this store and the fact that NOONE in the company see's no wrong in his doing is sad. GET IT TOGETHER SAMS. After what I've heard and seen from him, I refuse to support a company who lets a man belittle his employees and sees women nothing more than something pretty to look at. I would say that they should fire him but the damage has already been done. Might as well let him go down with the store.

I went to use the restroom at Sam's and this is the 3rd time I've seen the restrooms lile this. I took pictures this time. The restroom is in extremely poor condition and I will definitely not use this location again. I will go to another Sam's location. The soap dispensers were all empty. The floors were dirty. The toilets were dirty. There was a toilet out of order. The sinks had grime all over them. This was a poor maintained restroom.

Dear sir/madam,
I've be buying Carnation EV milk for years from the club, probably over 1000 a year. You can research that in our past purchases . You changed to members mark within the last six months. It's not as good quality at all, but you get what you can out of your club. Now you're out! Been out for about 3 weeks. Evaporated milk is a staple. How can this happen? You messed around a year ago with the wessson oil, trying to carry only Member's Mark!
I had to buy it elsewhere ! I don't pay membership plus to not have basics on shelves ! Your company plays around too much with brands to make us change our products to less desirable ones. Just know this! Carnation evaporated milk and Wesson oil cannot be exchanged for Member's Mark ! And get it back on the shelves! Question: have you ppl ever tasted these two brands in comparison? Do it ! You will be shocked when you taste the difference.

I drove to Sams in Gainesville, GA to purchase a battery. I left Sams upset.

The location did not have the battery I needed and the female could not tell me when they would be getting the battery. Additionally, she could not tell me what batteries were on the next shipment and that she could not order me a battery.

The female wanted to sell me a lower grade battery and acted as if I should purchase what she was offering. The battery that I located through the online in-store site prior to arriving at Sams was not in stock. I would have purchased the upgraded battery that I located but I was not going to purchase the lower grade battery that the female tried to sell me. After learning Sams did not have the battery the female told me to go to Walmart to purchase a battery. I was very upset that I was instructed to go to Walmart to purchase a battery. I was at Sams to purchase a battery because that is where I wanted to make my purchase. Additionally, I am card paying member with Sams.

I asked to speak to the Store Manager and Juan LNU with the title of GCCM arrived to speak with me. Juan was no help and offended me. I made the statement maybe I should try Costco. Juan stated I could go to Costco. I did not need his permission to make a purchase at Costco, I was speaking out loud my options out.

I've never visited a store and the employees did everything they could to send the customer to another store for a purchase. Most employees would do everything within their power to assist the customer but that did not happen.

I tried to order the battery online but I could not locate the option for the car.

I purchased members mark brand ravioli whose expiration date is sep 23, 2018.
When I removed it from the fridge and opened it I saw some mold was covering ravioli.
I called local Sam's club where I purchased to ask whether there's any way to send pics of the mold and exp date to them and get credit under my account. I really didn't feel like going out and doing to the store on this hot day only for return.
The rep said only way I can get refund is to bring it to the store in person..
This is perishable food and I already opened it so I guess I have to go today to get refund but I figured out the gas costs more then ravioli.
I'm not going back to store today and maybe never .
I'm very disappointed at your customer service.

I went to the Sam's club on Gosford in Bakersfield California on Sunday morning I asked the attendant in the service bay if they could fix a flat tire and this gentleman with glasses told me they may be able to if it's up to their standards but there's plenty of other tire shops around the area where I could also get it done. If Sam's employees don't need customers this was definitely exhibited by this associate and in no way Yeah I feel that I would ever bring a vehicle to a person who was interrupted by having to answer a question for a customer

I have been going there since you opened up this club
I have been buying products from you for every company I have worked for
I presently have three separate companies that I shop for at sams club and we spend about $25, 000 a year for items for those three companies
You have recently put in place a new manager in the medford club who
1) refuses to let me purchase stuff when I want it
2) refuses to accept my fax and pull orders
3) gives me all sorts of lip saying I have to buy stuff online now
4) actually says he won't do business with me or our companies
5) and he also dresses like a slob! He's the club manager?
6) I called on the phone and your people could not get him on the phone to verify what he has said to me and what he has told me.
I'm not happy. Why are you chasing me away?

I contacted Sam's Club main member service number on my most recent statement [protected]) today as I had two questions regarding my statement. First I had to endure a long sequence of questions from an automated system so it took several minutes to even get to speak to someone.

That first someone was "Chris". I started to ask my questions after validating who I was, etc. He stated that he could not answer any of my questions unless my husband was there to "allow" me to ask those questions. Seriously, when we applied for the card many years ago, we both were there, had our pictures taken and signed the application. I said that we thought we applied as a joint account. He said no that he was the primary holder. Really, I said this is 2018 NOT 1968. I have a card with my name on it and it has this account number! Well, according to "Chris" he could not help me until my husband came on the line. Needless to say, this set me off and I asked to speak to someone that could help me.

Supervisor "Ryan" (no last names for either of these two although I have to give my personal info, they are not required to do that), said he was very sorry but he could not give me any information either since I was not the "primary" holder. I reminded him that I was on the account, in fact, I am the one who pays the bills from my own checking account. He could certainly pull up a payment to see it was my check. Nope, could not help me unless my husband gives his permission! What!

I am wondering if my husband fails to pay the bills, if Sam's Club will come after me for the balance! Someone from Sam's Club, please explain this outdated practice...

To Whom It May Concern:
Yesterday 07/22/18 I visited Sam's Club at 11360 Pellicano Dr, El Paso, TX 79936 as I regularly do to purchase several things I needed. As I walked by the snack bar I noticed the Pizza Combo for $2.49, I then looked over at the drinks menu and I noticed an ICEE was also listed on there. So when it was my turn to order I asked for two Pizza Combos, the lady asked what kind of pizza and I said pepperoni for one and supreme for the other, then she asked for what kind of drink and I told her ICEES. To what she started to void pizza combos immediately and she put two pizza slices for $1.99 each and ICEE $0.89 each. To what I said why are you doing that if I asked for Pizza Combos. She then said "Oh... because the Pizza Combos do not come with ICEE." To what I said your menu has an ICEE listed under drinks for $0.89 I don't see what's the difference. She then very rudely said, "You want it or not?" and said yes because that's what I had been in line for 15 minutes.
It was a terrible experience, to which I will never purchase from Sam's Club snack bars again for false advertisement.

Sincerely,
Ana Valverde
[protected]
[protected]@yahoo.com

I went to Sam's Club located at 300 Busch Dr, Jacksonville, Fl, 32218. My grandfather was trying to pay his Walmart bill. The cashier was rude and told him he couldn't pay his bill there. He explained that he had in the past and she said in her 6 years of working there she has never heard of that. I don't appreciate her being rude to my grandfather. That was extremely rude to have an attitude towards a customer.

I placed order in May 2018 my order was damaged. I did livechat with rep that was supposed to complete a replacement order. I waited never received any of the items. I did several more livechat which told me I would get a refund. I received email that tell me if I have any questions or concerns to reply back to email. I have replied to the emails about 5 times and no one has responded. I am at the point if I cannot get this resolved I am going to file complaint with BBB. I have every email with the copy of livechat and all the emails saying it will be resolved within 5-7 days. Its ridiculous we have to spend so much time and effort fighting with a company that doesn't give a damn about their customers or employees.

I got my bill and had 6 charges on the same day for $161.53 for Gold Digger Metal. I immediately called on 6-3-18 to investigate for fraud. they said it wasn't fraud in a letter. I got my next bill and charges are still there, so I told the to reopen the case. Just got a letter that charges were valid. They are not valid, who would have 6 identical amount charges on the same day to the same place. I need this resolved.

My husband ordered a $500.00 gift/cash card to use at our local Sam's Store. We received it in the mail via Fed Ex and proceeded to our local store in Rancho Mirage, Ca. We went by the customer service desk to see if we needed to activate the card and we were told we did not. We went inside did out shopping and proceeded to the check out where were told that there was no balance on the card. So we called and we were told funds would be available in an hour. So we had our groceries put in the walk in via your kind manager and we came back two hours later. We checked out again and were told there was no available funds on the card again. We were told to come back in another hour. We went back home and came back in an hour. Again no funds available and we were told that it would take 24 hours this time. Do you know this has never happened to us at Costco? Do you know how much gas and time that we wasted with your store and the issue with Gift Card? As a member I feel like our money and time is better spent at Costco. If you are struggling I can see why.

We like your store because its not as busy as Costco but if you want to keep our business you need to improve on your customer service.

[removed]
Alpha Omega Solutions
[removed]
Member Since 2015

I entered the Sam' club in Southgate California within 72 hours to return my HP Envy Desktop + 27-inch Curved Monitor Display. After presenting my club membership ID, driver's license, and physical receipt, an inspector was called to open to contents of the closed item. Before opening the item, I showed the inspector photos of the item opening the box after buying it. The photos depicted the monitor before use powered off and then powered on. The inspector deemed that the screen was defected as no physical damage was done to the screen. Due to the 'price' of the item a manager by the name of Eric G. was called in to take a second look at the item. Contrary to the technician, he accused me of piercing the screen. I said, "are you stupid". Then he called me [censored], and I said, "[censored] you". He spat in my face and called security. Upon his calling security I said to him, "you little [censored]", and I took my leave peacefully along with my item and vacated the Sam's Club premises. In addition, he marked a special note in the system. His action(or his notation) was further cause for the disallowance of the return of the item to other Sam's club locations. At the other Sam's club locations, the process was the same. Check and verify ID, membership, identification, and receipt + item. The employees deemed the item returnable due to defect as item was still excellent condition at time of attempted return and all accessories including manuals and items wraps were still there. At the final call, again the manager stepped in to give his approval. When the manager stepped he refused my return, overturning once again all the other employees' judgment.